love the restaurant, the service wasn't great this time but usually is. they took care of our special request, so that was a plus.
Our food was very greasy and my husband was facing the door with the sun shining in his eyes the whole time!
Ordered steak and crab..
Order came without the crab.
Told the waitress. She apologized and said the crab would come shortly. 13 minutes later still no crab. 15 minutes later crab arrives. Crab was old, not fresh and the meat was rubbery. Waitress said she will tell the manager. 10 minutes later manager arrives at our table. Explained the problem. She apologized. Said she would take the crab back and bring us fresh crab.
10 minutes later crab arrives at our table a few crab legs short of what was sent back and just as old and rubbery. Again talked to manager who said it was all the crab they had left.
Well that explains why it was old and rubbery. Probably sitting on ice for a week !
Manager did take $20 off the bill.
Suggest this Steakhouse stick to serving steak and not crab.
Btw - very chintzy on the steak size. Guess it is 6 oz. as advertised before they cook it and after they cook it becomes 4 oz. Sure didn't look like the picture in the menu or the advertisement.
Next time it will be Ruth's Chris Steak House !
They were behind on seating reservations, but not too bad - about 15-20 minutes. Noise level made it hard to have a good conversation. Service once seated was good and food was good, but nothing exceptional. Overall ok experience.
Valentines Day dinner date. We had an 8:15 reservation and we got to the restaurant about 7. Didn’t expect to be seated before then but figured we would arrive early and ask. Host was rude overwhelmed by all the people and instead of just offering to see what they could do to seat us early she was did not attempt accommodate an early arrival and had us wait until reservation. Not the typical experience for customer service at a restaurant. Lesson learn would rather be on time for reservation than arrive early.
Went for Valentines. Great food. Good place to take a date.
My husband and I went for Valentines dinner and we made reservations. We got seated very quickly and got drinks and appetizers quickly. Then we waited, and waited. We watched other tables who were sat after us order, get their food, and finish their food all before we got ours. The waitress kept coming by and saying she was waiting for our food but then the manager came by and told us another waitress had taken our food to her table and that he was personally going to watch out for our food. Within another 10 min he brought our food out and we ate. They compt our dessert for us and were very apologetic. Honestly the waiting actually let the appetizers settle and we were able to eat all/most of our food. The staff was VERY attentive, even with the waiting and the manager and waitress made sure we always had a drink. Very well compromised.
We made advanced reservations for Valentine's dinner. We were punctually seated, the staff was very attentive and our server Sarah was awesome, very friendly and a joy to converse with. Our food was cooked just right, taste great and the value was reasonable.
Valentine’s Day and the restaurant was very busy. However we were seated within 10 minutes of our reservation and service was exceptional. Food was great.
We had a bit of a wait at our table but, being that it was Valentine's day it was ok.
Once our drink and food order was taken, it was a matter of minutes and we received our drinks. Shortly there after our dinner arrived. Food was delicious and we had a good time.
All we hoped it would be.
Always enjoy Black Angus. This time a little snafu, my brother ordered a baked potato with everything. Potatoes weren't ready, he ate his meal, still no potatoes. Now full, the waiter gave him two potatoes to go with a bit of sour cream and chives on the side. This is not the waiters fault, I felt bad for him. I just don't understand how a steak house can not have many baked potatoes on hand especially during the early evening.
Our waiter was amazing, I think his name was Shawn. He made our dinning experience wonderful!
We've been to this Black Angus many times and we have never been disappointed. The food and the service was at its typical high standard. If you're looking for a delicious steak, this is the place to go!
A nice dinner on a Friday night. We had the Campfire Feast with the wagon wheel sampler, which gave us leftovers. They forgot the teriyaki for the other steak but quickly brought the sauce. Had to splurge and get dessert and the carrot cake did not disappoint.
Our hostess Sara was absolutely outstanding. She has the type of customer service that should be coned and should be the benchmark for what providing an excellent dining experience looks like.
Way to go Sara. Honestly, I will request her every time I come in the future.
The prime rib was excellent and cooked to perfection.
Fantastic food and service as always, and they did not fail to deliver on both.
Service was good although we had to ask for our bread and water other than that everything was good. We will be back
We stopped by for a late lunch. The service was fantastic and the food was equally great.
Love it hhere! Great date night place