Bisuteki Japanese Steakhouse and Sushi Bar - Four Points Sheraton Boston Logan
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I love the food and atmosphere. Make reservations and bring a group of people so you don't have to wait for them to fill table. Good for birthdays
Sadly a bad experience. Air was very cold. Two people In our party had to wait in lobby to warm up. Waited over an hour to be seated and additional for food. Overpriced compared to similar. Complained to manager but got no response.
Food and service are very good but the room is run down and needs a complete makeover.
We had a 7 pm reservation. No chef came to our table. We waited 1 hour then left.
This was a celebration for my son's birthday. My family and I have been coming to Bisuteki for years. We had the whole family, including my granddaughters (2 and 1!) the staff, especially our cook was great with the girls. Food is always good. A real treat for the whole family
the food was good but it was not as fun as I remember, I have been before. other places that do this make it fun. the chef normally is more entertaining and interactive. I was a little disappointed. the bar had no stools, we had to give up our seat for another customer. we wanted a drink before dinner. the bartender had no martini glasses. I went for my birthday and just wanted it to be better.
Total bust. Traveled 10 miles to this place, only to find that
1. Only had hibachi
2. Didn’t have our Opentable res.
3. Told us to sit in bar and then they would “Get to us when they could”
No sushi bar, place looked scattered, and not inviting.
We left. Thought this establishment was totally misrepresented on Opentable. Traveled 10 mi. Back to find something more accommodating.
First time Opentable did us wrong. Use it a lot when traveling and at home.
Had a reservation, got seated late....soup and salad came out at the same time...Waiter rushed to take them both away....waited 45 minutes for the chef to come out.....he was fine, food was fine....i only was drinking soda, took 1 hour to get a refill....wasnt told it would cost money for a fountain soda to cost money.....gave no tip(first time I have ever done this, usually a 20% guy) because I was frustrated from start to finish from the meal...waiter chased me down calling me crazy names when it was his service that was at fault.....I have been many times, but will never go back
First don’t book on Open Table. I called the restaurant to change my reservation to more people and a later time and they didn’t have my name at all. The food was good and service too. Chef was kind to my active group of girls there for a Birthday celebration. Would go back. Did not feel rushed. Drinks were good.
We waited over an hour past our reservation time for a cook and had empty drinks (water and cocktails) during most of that time. There was a large party (2 hibachi grills) that appeared to be affiliated with the restaurant or hotel (2 members of the party entered the kitchen at separate times) that took up the only two cooks and 2 servers for the restaurant. We had already been seated for 30-45 mins before they sent the cooks to those tables, leaving us to wait another nearly 45 minutes to get a cook. We have been going to this restaurant since we were children and this was very disappointing. While we were compensated with a discount, we will likely not return to this restaurant, especially for a special occasion or while headed to the airport as it was very stressful and frustrating.
Foid is always good... entertaining as usual .
It was just ok.
Place was very disorganized and under staffed. I would not return there are better options close by.
The food was very good, the show at our table was average other tables had flashier chefs.
Our server had a very hard time communicating with us as her English was poor..
However we go there about 3 times a year and always enjoy each other’s company.
Best hibachi restaurant ever! Been coming here for years and nothing compares. The food is delicious and the staff are so kind and entertaining.
We had a 13th Birthday dinner for our niece and it all sucked ! I had to remind the the cooker that we were waiting for the lobster and clearly they forgot and when he did “find” a lobster to cook it tasted nasty! The whole meal with just disgusting.. the cooker wasn’t even entertaining! Terrible service!
I would not recommend it as a destination for sushi. However it was the only in house restaurant at my hotel so I decided to dine there.
My favorite place to eat hands down always !
I made a reservation through OpenTable. When I got there they said they don't take reservations so my family waited 30 minutes. When we sat we waited forever for waters and soda. Then after eating several of us didn't feel well.
having an entertaining hibachi chef cook food infront of you is always fun. food was good. because of the nature of the soace, it is not a spot for much conversation. noise of cooking, a table w chairs all facing the grill and people you dont know, its not condisive for talk. its a fun restaurant.
We were a little geographically bound without a car and flying out of Logan the next morning but there are alternatives. We chose Bisuteki because of the menu. We were not disappointed. Ordered several appetizers and sushi and it was plenty. The seaweed salad is particularly good here. Also the sushi was fresh and tasty. It was a bit slow as it was packed that night. We were a party of 2 so they sat us in the bar area which was fine. The bartender serviced our table and everyone else getting drink and did yeoman's duty there. He was friendly and on top of everything we needed. It took so extra time to get the food because of the number of customers and the bar area is a bit cold with AC blowing down your neck and sitting on metal chair. That is my the 4-star rating for ambience. It is definitely worth a try even if you are a vegetarian. There a plenty of options meat and non-meat.
Great environment and good service 👨🍳 was Awasome.
Great night! Great food. We had a reservation so we were seated right away, but we didn’t fill the table do we had to wait a little, but all in all it was a good time.
We love eating here. The food is good and kids eat free on Sundays.
The food was good the wait was long for having reservations
Granted it was New Year’s Eve, however, we had a reservation for 7:15 and were not seated until after 8:30. Continued to wait another 15 minutes for drinks to be served and entree orders to be taken. Why take reservations if your establishment is not able to manage them effectively? This is my second such experience at this particular location; the first time was not on a holiday. Thinking this is a pattern rather than an isolated incident. Won’t be back to this location again.
The food is always great. First time ever going with a reservation and having to wait over an hour to get seated also over a half hour before getting out drinks. It must have been under staffed but the waitress didn’t apologize for anything
Took almost an hour for our chef to come to our table after ordering. People sitting at the same hibachi were ready to leave. My food was good, but tasted someone else's scallops and they were not that good. Drinks were great. Very loud and annoying when they sing happy birthday with the gong. Too small a room for that.
Once or twice a year this is a fun place to eat. Good show and good food. It is also a fun place to take children
We didn't eat here. When the waitress turned on the grill several cockroaches came out from under the cooktop and ran across the table. We left instantly and will never return.
When they turned the hibatchi burner on, coakroaches came out and ran all over the table. Luckily, this was prior to eating so we left the restaurant. Will not be going back ever.
Treated my friend to a lovely dinner, drinks, food and service was a 10.
We dined at Bisuteki for a birthday celebration food was good I do wish there was a little more show to it but overall it was a good time.
Food is not of high quality nor quantity. I went there just to entertain our young grandkids who enjoyed watching the chef. Adults will leave the restaurant hungry. The hibachi steak was not tender and poorly cooked into small cubes. Chicken likewise. The sushi seemed to be better. The grandkids liked it.
Your little in a basement sweating
The service was fine. The steak was overcooked and the food was very bland. The cook was extremely fast in his cooking and service. Not the experience I had remembered and very disappointing. I will stick with Fire & Ice.
Run down mismatch Decour
Our event was for a graduation! It worked well for us because we were able to face one another caddy corner. Other people sat with us but didn’t ineract. I think an informal introduction would be beneficial for others sitting together even if there were no further interaction. Other than that it was great.
Terrible... loud, non responsive, marginal food, sub par service...
Over prices, bad mixed drinks....
Bisuteki Japanese Steakhouse and Sushi Bar - Four Points Sheraton Boston Logan is rated 3.5 stars by 283 OpenTable diners.