Bartender was out so service was slow
Having been here on other occasions, I was very disappointed by the service this time.
We arrived on time for our reservation and were told there was no deck seating available and were told they had no indication of this ask . The hostess was pleasant and offered deck seating if we could wait 15 minutes, which we did.
Upon being seated on the deck by the hostess, we have to wait between 5-10 minutes before any server came to our table (which was right next to the doorway between the deck and inside. When a server appeared, only one of us asked for a drink initially (an apple martini) and was given a confused look and the server finally agreed they could make it. We hadn't yet been offered water or provided with the drink / wine list (and still weren't by this server). We waited approximately 10 minutes before asking another passing server for water and the drink / wine list. After another 5-10 minutes without a server coming by (and never seeing server #1 again), we stopped server #2 in order to place a drink order. Immediately after server #2 was walking away, server #1 finally appeared with the initial drink ordered (15-20 minutes after ordering and 20-30 minutes after being seated). We had to have server #2 cancel the replacement first person drink order. After another 5-10 minutes the other 3 in the party (25-35 minutes after seating) had drinks arrive.
The service , both coverage and coordination was poor at best, and unacceptable at a place of this stature. (especially since I had been before and had very good service). There were at least two empty 2 person tables along the railing on the deck for 10-15 minutes while we waited for drinks, so it wasn't like the area was fully packed and overly busy.
Food and service were sub-par, I expected more. Everything was not bad but nothing was good either.
Would I recommend Bin to a friend? Yes, but only a friend with LOTS of money. Whew, is that place expensive!
We had a wonderfully relaxed evening. The staff was very nice and adjusted to our schedule. We would recommend this for sunset viewing.
Food was excellent, but service was erratic and slow.
We sat on deck and I do not think restaurant was prepared with servers for that area, although there were 5-6 tables full of dinner guests. Menu somewhat limited, but was explained as transitioning to summer menu. Some wine selections were no longer available. Had to ask several times for salt and pepper for table.
Hard to beat the view. But, the service was average at best. Got mussels as appetizer. No spoons and two little plates to put the shells. Water was filled one time. Food was slow to come out and barely warm. Did I mention that water glasses were never top-offed... I expected much better...
Really good steak. Really good salmon. Really good muscles
FYI - they add a sur charge due to the Seattle $15/hr wage issue. Only problem, doesn't go to the wait staff.... What??? Shouldn't just go into a company kitty for the fat cats at the top!
Food was fantastic!
we had a reservation for three people and the hostess attempted to put us on a two-top table. I ad to struggle to convince her to re-seat us. This isn't a coffee shop, this is to be a fine restaurant where customers should have reasonable space to sit and dine. Also, the special occasion Mother's Day Brunch had a much more limited menu than is reasonable and the selections were too limited in taste.
Lovely Mother’s Day brunch yesterday. Excellent food and service... only drawback is loud conversation bounces off the wooden floor by the banquet seating area...
Plan on returning for Happy Hour on the patio someday soon!
I made the reservation and then read reviews. I was starting to wonder if I'd made a mistake. The outdoor area was packed when we arrived so it is popular. We got a great window view of the lake. The food was very good and the wine was very good too. We very much enjoyed our early mothers day dinner. I found the service to be good VS. many of the reviews. The main reason I gave 4 stars is I agree the prices are rather high. But these type of hotels tend to over price food. We had the seafood risotto and N.Y. Steak and a Ceaser salad. All were tasty.
I live a fair distance away but would visit again if in the area.
The bread and service was good. Food and ambiance is stuck in 1995.
This was just perfect: beautiful view, very good food, and wonderful service! We will come back for sure, it was a great discovery!
The food took over 45 minutes to arrive. I think they forgot our order. It was not good for as expensive as it was.
Came for Seattle Restaurant Week. The steak we got was pretty good. Grilled salmon was great but the side dish pairing was a bit weird. It has bacon cubes on the side, it was way too salty and too strong of a taste. Not so good to pair with salmon. Dessert was really good though!
We had the restaurant week specials and shared the salmon and steak both good!
Absolutely horrible experience. The ambiance attracts families who laugh indulgently at their screeching children. Had the screeching started before we ordered, we wouldn't have stayed. With no recourse, we and everyone else were forced to endure the ongoing screeching. Unfortunately, the night went down from there due to the extraordinarily bad service. We couldn't leave because we'd already ordered, but couldn't eat or drink because everything took so long. We sat for 10 minutes before anyone took our drink and food orders. After ordering drinks / app / main / dessert from Bin on the Lake's restaurant week menu, we heard the table next to us asking repeatedly about the status of their food and realized we too were likely in for a very long night. As mentioned, the food took forever to arrive, and our drinks (1 red wine and 1 negroni) somehow took even longer! After our food was hurriedly dropped off with no comment, my fiance finally got up and located a pepper grinder at a hostess stand and ground pepper for us (to the sympathetic amusement of the other diners suffering equally around us) before putting the pepper back. He also had to get up at another point to refill our water glasses. We were too afraid or order another drink because we didn't want to sign up for another hour at this place! Toward the end of the ordeal, my fiance was going to find someone to ask them to pack our desserts to go when they were dropped off. As we were beyond ready to leave, we asked right then for our check. By then the place was fairly empty. Even so, we finished our dessert and waited several more minutes before finally going to the hostess stand and asking her if she could please find someone, anyone who would bring us our check so we could leave. I also asked to speak to the manager (Courtney). Courtney sent Brett to speak with us. He was nice and offered to comp part of our meal. We said no thank you to the comp, but wanted him to know how terrible the service was.
Great food but understaffed. Great ambience but slow service
I keep trying to give this restaurant another try. The view is wonderful and the service is good. They have a nice wine selection. However, to me, wine and food at Bin are overpriced. The food is always just ok. For the prices they charge I’d expect it to “wow” me.
Really nice dinner, food and service up to par
It was amazing!!!the food and the service was amazing...thank you Liz for a great experience.
My friends and felt pretty good until it was time to cash out our bill. The supervisor used words of prejudice, subtle insults about us needing a discount and the special was misleading to say the least. I definitely will not return there even though the ambiance/ view of the lake was beautiful.
I really liked the food at Bin. The salmon with mushroom was amazing. I thought the booths were a little outdated with color and style. Made the place look less nice inside. Reminded me of a diner like Dennys or something. If those were replaced with something more modern it would go well with the whole dining atmosphere. It's a very beautiful view of Lake Washington and wine was amazing.
We tried Bin on the Lake for the first time last night. It was me, my husband, and our 6 year old son. We all had a great time. The corn and crab chowder was a perfect starter to our meal. And the doughnut dots for dessert were the perfect ending. I highly recommend them! The service was wonderful and the food was great. We will be back. :)
Excellent wait staff. Food was very well prepared and elegantly plated. A manhattan made to my specifications was spot on.
Our Easter Brunch experience at Bin on the Lake could not have been more perfect, especially with their exquisite views that are always a two thumbs up no matter what the weather! Bin on the Lake offered a brilliant menu, and Sarah, Rachid and Allysa were all their usual kind, thoughtful and caring selves making sure everything came out flawlessly! We seriously could not have asked for more! My friend had Dungeness Crab Benedict (which thankfully I got a taste) and I had their Chicken Waffle entree and both were excellent choices!
Whenever you have something special to celebrate or just feel like Happy Hour, this is definitely the place to head! Almost right away you’ll be greeted by the warmly personable Troy, who will pour you one of the best wine’s you’ve ever tasted, and has a true knack for recommending the best ever pairings! Their glorious views, memorable delicacies and impeccable staff will all have you returning again and again.
The food was ok but not exceptional. My sons drink was not palatable
The view of lake washington was beautiful. Ambiance was great. Its pricey but we used a groupon and loved the service.
Amazing food! Superb presentation. Look forward to going back again soon.
The food was wonderful and the views are just the best in Kirkland. Our waiter was personable...we would go back.
Don't have them seat you up front near the bar. You'll be ignored most of the time because your hidden and hopefully they won't have the bartender also be you server. Once any business happens at the bar, you'll be forgotten. Good luck! Although the food was very good and we'll prepared, kudos to the chef and cooks!
I love it. My waitress made the whole night special. She was fun , laughs I spent 137 dollars an gave her a 50 tip
Bar tender never did wait on us as we waited their for our table.
It was great. The staff made our first experience great. Thank you!
beautiful venue on the water. Great martini and bread to start the meal! The salmon and seafood risotto was verrrryyy disappointing. The "seafood" risotto had 3 large prawns (which were decent) but that is all the seafood seen. The risotto was just meh... The salmon wasn't very good. The highlight of that dish was the sweet red beets..
Tried to make up for the dinner by ordering the delicious "sounding" dessert.. apple/pear crumble.. I am a small woman and the dessert came in a small cast iron skillet that was smaller than the palm of my hand.. but insult to injury.. the flavor was terrible.. cut up fruit with granola and brown sugar on top? it wasn't even gooey from the sugar of the fruit at the bottom..
Unfortunately a very unpleasant $100 dinner where the highlight was a martini and the free bread with the pesto and tomato dips..
Service and view were great but food was sub par. Don’t think it is worth the price.
Troy was our waiter and he made the experience. He and all the food and wine were absolutely fabulous!