The Fat Burger was great!!! For the price (yes, it is worth it), I feel fries should come with the meal. Other than that, very good. Yes, I will return!
Bill's is a great spot for an affordable and casual lunch. The food was delicious, but the service was slow. We did not feel our waitress was attentive and one person's food did not come out on time.
The first time we dined here, it was great, so we decided to go again when we were back in town a year later. This time the food was good, but the service was absolutely terrible. We were early for our reservation and the unfriendly hostess was quick to point this out, not sure why this was a big deal since we even told her we were early and didn’t mind waiting at the bar. After being seated and waiting for over 10 minutes, we finally had to ask to be served. To start, we ordered chips and queso with a side of salsa - the salsa was forgotten. We reminded our server, who was very rude and told us it didn’t come with salsa (even though we asked), to bring the salsa twice. By the time the salsa arrived, 10-15 minutes after we asked, our basket of chips were gone..... the burgers were awesome, but we won’t be back.
Over 1/2 hour wait for the table. Whats the point of reserving ahead.
The food was very good, the service was efficient. We had a show to go to and received our food and check in a timely manner. Also, we were delayed by traffic. I called and requested a slightly later reservation time since we wouldn’t make our original time due to said traffic. They were pleasantly accommodating.
As we had tix to a show on Saturday night with the kids, we were excited to try Bill's. I was particularly excited to try the Impossible Burger, which I'd heard about for a while. It was tasty. The food was good, simple American fare. The bartender downstairs while we waited for our table was awesome. Very friendly, attentive to us. The rest of service was terrible. From the hostesses messing up our table/seating taking over 20 minutes and my being assertive to get a table at all (gave us a faulty buzzer, then when I inquired started a weird story about calling and speaking to someone named Barbara who didnt want my table(?!), which then turned into I didn't answer my cell phone - while i held their buzzer in my hand inside their restaurant, which then turned into trying to get me to take a too small high top in a very crowded area - versus the table i had reserved and been told would be ready..) Then the waitress was very nice. BUT extremely inattentive. We waited a LONG time for everything, were never asked for more to drink, dessert (which we had wanted to order but everything took so long we couldn't.) Even with the very long wait times, and our continued patience, no manager came out to talk with us or check on us. (we did not request/or get angry - but given the crazy wait/challenges you would think someone would have checked in.) Do not expect speed or good service here.
Great service and food
Arrived and had to wait nearly 30 minutes after booking to sit. And then one of our party had to wait for a chair which was delivered without an apology. The food when it arrived after another long wait was tasty but lukewarm. I wouldn’t recommend.
As a family of four this is simply the best burger place we have ever visited, the food was outstanding and the staff very friendly, a good choice of beers too.
25 minutes waiting for the waitress to bring the bill for 4 coffees !!
Waitress nice,efficient, booth quite dim and tucked away in corner beside kitchen it was super busy so couldn’t really ask to change. Food fine nothing special given seat didn’t feel desire to linger. Overall pretty functional.
Bill's Bar and Burger lives up to (part of) its name--burgers are definitely the dominant feature of their menu! Warning: burgers are all prepared the same (medium to medium-well), there are no special requests. There are a variety of toppings that are included (for the specialty burgers) or can be added--and fries are not part of your basic order (order separately). But don't fret: the burgers are tasty and moist and served at the right temperature. The menu does mention non-beef options like chicken and fish sandwiches and other sides include salads, onion rings and wings.
Because it is located in the touristy Rockefeller Center area, reservations are recommended (I was seated quickly). Service was very quick--we got our burger orders within 10 minutes on what was probably a very busy time of day for the restaurant (1 pm). The waitstaff was efficient and friendly and that made our dining occasion all the more great!
The food was amazing as usual. I love the fact that I always will enjoy what I order. The service however must get better. Felt like our waiter forgot about us :(
Great experience for my daughter’s birthday celebration.
Consistently good food and a great value. Efficient service. Very busy.
Bill's is always a great choice whether with friends or family. Even a casual date night.
Good food and ambience. Service is always pleasant.
Fish sandwich was nearly burned and completely unedible.
Very enjoyable, good food, attentive service, reasonable prices. Make a reservation--it gets busy.
BEST BURGERS EVER!!! Great food and atmosphere!! Amazing service!! The chili cheese fries were awesome also!!!!! EAT HERE!!!!
Service was SLOW!!!! had to keep asking for refills, food took forever
Family was looking for a burger close to Rockefeller Center. Quick, good food, and right next to Rockefeller Center
Upstairs hostess was off putting - not very friendly. Server was way to busy and couldn’t attend to us. Food came out at different times and one meal was cold and had to be sent back. The booth was a good location for tv which was why we were there, but seat was dirty and stained my sons shirt. Good location and cool atmosphere but wouldn’t go back
What a terrible tourist trap. A burger does not come with fries. You have to order them separately. Paying $12.00 for a fried burger is not worth it. Granted New York is expensive but I have had much better burgers form$12.00 and they come with fries. The waiter we had was slow and obviously not in a good mood. Our family was on vacation and we were in a great mood. We did not let his bad night ruin our trip to top of the rock. This was the only bad place in New York we went to.
Our experience was outstanding. My date and I were seated almost immediately, our order came out in record time, and the food was delicious. The waitress was very nice and helpful. We would definitely recommend this restaurant for any occasion!
Great place to take the family/kids if you’re in the area. Good value, decent food.
The food was very good, but the service was awful. Beverages brought out at different times; food brought out in segments. 20 minutes to get the check, and it was still wrong.
We really enjoyed dinner at Bill's Bar and Burger. We enjoyed the tail end of happy hour, good appetizers, great burgers and a fun atmosphere. We will definitely dine again soon.
After a visit to the Museum and before a visit to the Lego Store and American Girl Doll Store, we took the kids for lunch at Bill's Bar and Burger. It was perfect . They honored our reservation. The food was great and the kids menu was very reasonable. Even though it was a very busy Sunday, our waitress was relaxed and friendly and we never felt rushed. I would recommend Bill's Bar and Burger especially for an afternoon out with the family.
We had a great time great food and very accommodating we will be back!!! The cow tipper drink was excellent!!!!
Service slow and inattentive
My son has allergies to wheat and many other things; Bill's always does a great job for him. They have a dedicated french fry fryer so we don't have to worry about cross-contamination. Wonderful option for food allergic individuals.
We had heard that Bill's was famous for great Burgers so we met out of town guests there. The burgers were fine. Nothing great. Service was good.
Too expensive for what you get. Ok burgers and nice ambience. Of course you pay the location next to Rockefeller Center. If you are there and you are thinking about getting a burger, it could be an option.
The food and drinks were delicious but the service was not good. Our waiter was slow to get to us and didn’t check on us throughout the entire meal.
Outstanding food! Convenient location!
Bon rapport qualité / prix sur NYC.
after being seated waited about 20 minutes before a server acknowledged us. as we were getting up to leave we were finally acknowledged . decided to stay due to time crunch. now you say give them a break due to crowds but a couple tables down were seated after us and acknowledged and served water and app before we were.
Huge space. Our waitress was welcoming entertaining and attentive. Hamburgers were tasty and juicy. Junk fries a taste sensation. Atmosphere was fun and relaxed. Family budget was not blown.
Killer burger however, fries could have been hot and the waiter go the order wrong. Expect more from a Rock Center burger hot spot.
We came after a matinee show and were seated right away. The servers were friendly and the food was good. The food came pretty quickly too.