Great service ! My son had celiac disease. He had his burger on a gluten free bun.
The service was just terrible. Food was definitely nothing trip-worthy.
Good, affordable burgers. Our server was slow and not very attentive.
Good food at a reasonable price. Bill's also has an extensive list of craft beers.
Our waitress was Candy and she did an excellent job. The food was very good. We had a really good time.
we had the fat cat burger- delicious!! it was really nice there!
Great place if you are looking for a burger. Staff is friendly and helpful. We arrived early for our reservation because we didn't anticipate how long it would take to get out of the show correctly. The staff was very accommodating and put two high top tables together. Normally we don't like high top because of the stools, but these were very comfortable. Good experience and the food was just what we were looking for.
Slow to have order taken!
Waitress ignored us until her shift ended! Replacement waitress was excellent!
Great service and burgers were delicious!!
Poor slow service, cold food, speaker was broken and sounded like someone was drilling in the streer
Prompt, courteous service and good food. Thank you.
Easy dining in the crowded Rockefeller center area. Decent food and great milkshakes!
Made a reservation and saved us an hour wait! Efficient seating and service, good burger, delicious shakes!
They got us in quickly. But our service was not the best. Took the waitress 10 minutes to get to our table. Food was ok. I asked for a medium burger and it was well done. Was afraid to ask for a new one because I thought it might take too long. I would probably try it again though. I liked the atmosphere and hopefully next time it will be better.
Had a lovely lunch here! Food was yummy and arrived quickly, very pleased considering it was very busy. Our puddings took a while to arrive however our waitress chased these up with the kitchen before we could even ask so this did not put us off! Can't wait to visit again!
I was having dinner there on Christmas Eve and the experience was great. The burgers were extremely good and the service was ok.
Too many people. Lot of upset people wainting table.
Food not really bad but not really good too.
After reading reviews and observing the crowd, we were expecting a great meal. My family had three burgers, fries, and chicken wings. None of the food was better than average. To be honest, we could have received the same quality at McDonald's for a quarter of the price. Also, when paying $4.00 for a fountain soda, I don't expect to see the bottom of the glass...I believe our glasses were empty more often than not.
Enjoyed the meal, good value, really tasty everyone thought it was good. Visiting from the UK during Christmas.
We heard this was "THE PLACE" to get a burger while seeing the tree at Rockefeller Plaza. It is a VERRY LOUD family burger joint with not very good, but very OVER PRICED food (because of the location!) ....our burgers were nothing special. Too much bun. overcooked. Fries just OK. We had a reservation. but they were pushing you in and out to eat and leave pretty quickly. We were here on a Thursday night before the Rockefeller Christmas 7pm show. not impressed. Felt like a waste of money and time. Yes, Disappointed.
Yumm!!! Loved the atmosphere. Great employees. Awesome burger. Excellent bangin' milkshake!
Totally disappointing. Four of us were seated at a high top table that could only comfortably seat two, making the dining very uncomfortable and close to impossible. When we asked for a larger table, we were told this was all that was available, even though we had made a reservation a month in advance! The table was not set, there were no utensils when our food was served, and we were given bathroom paper towels instead of napkins. The food was 'meh' and we didn't have dessert because we couldn't wait to get out of there. Will not return nor recommend.
Great location; food was good, nothing spectacular, portions were rather small for the price (even though it is NYC). Service was great.
Bill's was a good choice for the six of us ( after the Christmas Spectacular at the Radio City Music Hall) my wife, our four grandchildren ( ages 5, 9, 10 and 15), and myself. When we got there the place was packed to the rafters, we had reservations so we were seated within a few minutes. The wait staff couldn't have been more accommodating and patient. The food was just what the children would crave to sate their appetites. They have burgers any way you can imagine and then some. Food was good, at least no complaints from any of our group. The place was noisy, as to be expected, it made it more enjoyable. Our food came in a reasonable amount time, they know how to handle crowds. Wonderful time, I would recommend Bill's to anyone who wants to enjoy a good burger at a fun place.
Service was great- food was served quickly- tables a little close together- noisy on a busy Saturday night, but totally expected- definitely will go back
Great place for some good food. Location was excellent. For such a large restaurant with so many people, the service was excellent. We had 2 small children and a stroller. They were very accommodating with putting the stroller out of the way. We were seated within 10 mins of arriving and we were 15 earlier than our reservation. Overall, great restaurant.
We were seated within 5 minutes of arrival, which was amazing bc it was prime time and they were crazy busy with the holiday season.
Perfect spot to hit when visting the Christmas Tree, food was delicious and a good time was had by all.
We were very pleased with our whole dining experience and have already told several of our friends about it.
Their burgers are amazing however the service was very poor. Our appetizers were brought out and put on the wrong table :( The staff needs to be more attentive and act like they actual care about their customers.
Downstairs dining room was closed for a private event so we had a 15 min or so wait. Only high pub tables available. Fine for me but other diner was under 5 feet and so was difficcult.
Waitress came to my table twice. It was packed and very loud. I'm glad I made reservation. Food wasn't great. The location was good for being at radio city.
Location is half-block from Rockefeller Center. Have dinner and see the Christmas Tree.
It was so busy the night we went. I was so thankful I made a reservation weeks earlier for a party of 6. Unfortunately they didn't have my open table reservation listed. Thank goodness I saved my confirmation and was able to show the hostess. Thankfully she did accommodate us. After we were seated it took about 15 min. ( and that was us asking) for a waitress to come and take our drink order. Once our order was taken the food came out quick. Overall the food was okay. The atmosphere wasn't bad. I am not sure we would come back.
I emailed restaurant directly 2weeks ago never heard so here we go:
Food - very good esp for price paid
Server - excellent!!
Drinks - excellent
Problem was leaving.
I cannot go thru the circular doors without having a panic attack, which I did walking in. Even the gentleman at the door asked if I was okay.
Leaving I see an open door where there was a manager (I think) holding the door open for food being wheeled in.
I waited, when done asked if I may go out that door.
Never have I been denied this request at any NYC restaurant. As they must have a regular door available!!!
The manager laughed at me and accused me of lying about not being able to go through the circular door. A gentleman at a table right there told me not to back down and he also had a panic attack and the manager had no right to deny my request!!!
Unknown to me my party was behind me. My 65 year old aunt and my daughter (who's birthday it was) and friend. The manager was rude to them when they offered to go back and exit thru the circular door.
This is no way to be treated. I just paid over 150 for burgers and beer!!! Was coming back for birthday drinks. Needless to say we did not!
Terrible way to be treated!!!
there was 6 in our party. made reservations for 12 noon. due to heavy traffic we arrived 12.10.called ahead and when we arrived the hostess had our table ready. we had tickets for the radio city show and we told our waitress and she got our orders out with time to spare. very satisfied.
the best burger we have ever ate! Loved it and would go back anytime. Lots of fun!!!
Burger was cold...everyone else in the our party was happy.
Amazing, attentive service.
Great burgers and fries!
Looking for somewhere to eat ,not too expensive, near Rockefeller Center before The Rockettes show...everyone else had the same idea! We were promptly seated, a good sign I thought, the place was packed with both adults and kids, ( another good sign the food MUST be good )...and after being seated, Bills Bar and Burger forgot we were there. 20-25 minutes later, we had to get out of our seat to remind the hostess to remind our waiter, or ANY waiter, that we had been seated. Our order was FINALLY taken and another 20 minutes for drinks to show up! Our waiter was overwhelmed with the number of tables he had..not his fault ( I wait tables) but management for understaffing on what they had to know was going to be a busy night! Food was good, they forgot one or two items we had asked for and never came back with them, so I'd give it 3 stars..not for good as much as for service, which can ruin your first dining experience just as much as the food.