Bill's Bar & Burger Downtown

3.8
320 Reviews
$30 and under
Burgers
Serving homage to burger and shake lovers, Bill’s Burger & Bar first opened its doors in 2009 at Rockefeller Center in New York City – the largest standalone burger joint in the country. It continues to dazzle patrons with an impressive craft burger list that includes its signature Bill’s ‘Fat Cat’ Burger that was listed as one of CNN’s “Top 10 Burgers in America” and continues to be ranked among New York sources like The Daily Meal and Thrillist. The popular restaurant is known for offering a welcoming, low-key environment for guests to enjoy good company, great food and its extensive list of local and craft beer.
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Safety precautions

Cleaning & Sanitizing
  • Surfaces sanitized between seatings
  • Common areas deep cleaned daily
  • Digital, disposable or sanitized menu provided
  • Sanitizer or wipes provided for customers
  • Sealed or wrapped utensils used
Physical Distancing
  • Limited number of seated diners
  • Distancing maintained in common areas
  • Extra space between tables
Protective Equipment
  • Waitstaff wear masks
  • Diners must wear masks unless eating or drinking
Screening
  • Sick staff prohibited in the workplace
  • Proof of vaccination required to dine indoors
What 320 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.8based on recent ratings
3.8
food
3.6
service
3.6
ambience
3.6
value
Noise · Moderate
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EG
ErinG
1 review
Dined 6 days ago
Overall2food2service2ambience2

Did not honor reservation (unaware of reservation) but pulled something together within 30 minutes. Lack of staff and organization seemed to be issue.

R
Richard
New York Area
3 reviews
Dined on November 25, 2021
Overall1food2service1ambience2

We booked a table for 7.00 well in Advance confirmed the day before on auto booking that still going .

We queued to get in and then waited til 720 to get to front .. manager ignored us .. asked at bar and he said wait would be 20 mins or so. He spoke to manager who confirmed … but still didn’t say anything to us - we waited (which I regret but it was thanksgiving) and eventually shown to a seat.

Manager said they shouldn’t have been taking bookings !

Food was ok - saving grace was a great waiter but we were then on a clock to get out.

Ladt time we stayed we ate here 3 times - once was enough this time.

EM
vipErinM
Shreveport
1 review
Dined on November 24, 2021
Overall1food1service1ambience1

We didn’t get to eat here. The hostess was very rude. She said she didn’t know why OpenTable gave us a reservation. There was no way we were getting in.

OT
OpenTable Diner
New York Area
1 review
Dined on October 29, 2021
Overall5food5service5ambience5

The food was great and the service!

DM
DwightM
1 review
Dined on October 9, 2021
Overall4food5service4ambience3

The quality and quantity of the food was outstanding, As most establishments are running on a reduced staffing level we where greeted and seated quickley. Drinks arrived shortly after, The server took a awhile to take our order but the apertizer arrived and the food after that.

x
vipxxxxxxxxxxxxxxxxxxxxxxxx
New York Area
20 reviews
Dined on September 15, 2021
Overall2food2service1ambience1

Burgers should be simple. Totally understand that Covid still impacts service in NYC. I am very patient and understanding. Burger prepared incorrectly - fries were cold And the waitress never popped over to ask if I was enjoying my food. Presented w bill and requested fries be removed. Had to get a manager to correct it.
Seriously- take the time and do it right.

PM
PatM
1 review
Dined on September 10, 2021
Overall1food1service1ambience1

After sitting at a table, and having various bus personnel and wait staff work around us, a wait staff person asked if were being helped. After we told her no one had approached us yet, we were told the kitchen was closed. It was not closing time yet. She did go to the kitchen to check but came back and told us the kitchen was closed. I don't know if they were short staffed but guests should not be seated if they can't accomodate them.

KC
KarinC
1 review
Dined on August 9, 2021
Overall5food4service5ambience5

It was a very nice place, you can find American food. Not much variety but delicious.

OT
OpenTable Diner
1 review
Dined on July 17, 2021
Overall2food3service2ambience3

Understaffed. Staff that was there did their best

R
Robb
New York Area
4 reviews
Dined on June 20, 2021
Overall3food3service4ambience5

The food wasn't exceptional but it wasn't bad either just average.

OT
OpenTable Diner
New York Area
5 reviews
Dined on June 14, 2021
Overall5food5service5ambience5

I used to go to this establishment when it was in Harrah’s Casino a few years ago. It was my favorite place to eat, i was so excited i found it in lower manhattan.

The quality is still there!! Brought back so much memories!

JO
JannieO
New York Area
1 review
Dined on May 8, 2021
Overall4food4service3ambience3

Surprisingly good! Looked very quiet from the street, but once inside and to the back of the restaurant, busy and lively! Definitely understaffed, but that is just something that is part of dining now as restaurants struggle to employ enough waiters.

J
Jeremy
Miami
1 review
Dined on April 27, 2021
Overall2food2service2ambience3

We had previously eaten at the bills bar and burgers at Rockefeller Center, this location was a disappointment

OT
OpenTable Diner
San Diego
2 reviews
Dined on April 21, 2021
Overall5food4service5ambience5

Birthday celebration for my husband

ES
ErikaS
Baltimore
1 review
Dined on April 2, 2021
Overall2food2service2ambience3

I stay at the hotel came down to get a meal waiting waiting no service (7:30pm ) request a seat on line never got a response wAlked to the bar place order i don’t like the wings but fries very good

MF
MenaF
1 review
Dined on December 10, 2020
Overall3food4service2ambience3

Pros
1) I arrived before my “reservation” but was able to be seated and served early
2) the food was GREAT! The burgers, chicken tenders and onion rings were delicious
3) Jay, our waiter, was very friendly and when I said we needed to leave quickly he got our receipt and takeaway boxes quickly

Cons
1) we stood waiting to be acknowledged for 10mins.. there were MAYBE half a dozen tables with customers so it was very empty
2) I made a reservation, they didn’t have my name on the list
3) it took a further 10mins to have our waiter come for our drinks order
4) despite making our order pretty quick and easy (we had somewhere to be following dinner) my food was still incorrect but I didn’t have time to wait for them to change it so I had to eat it anyway
5) we arrived with 1.5hrs until our next appt which was in the building next door; however, between waiting to be seated, waiting for our server, etc we had to take a lot of our food to go because by the time our dinner arrived we only had 25mins until our next reservation.

OT
OpenTable Diner
1 review
Dined on November 26, 2020
Overall5food5service5ambience5

Had a wonderful thanksgiving dinner. A lot of good food for the price.

OT
OpenTable Diner
1 review
Dined on November 26, 2020
Overall5food5service5ambience5

Thanksgiving meal and burgers were great!

OT
OpenTable Diner
Dallas
1 review
Dined on October 18, 2020
Overall5food4service5ambience4

We were seated right away. The service was great; friendly hostess, server was also friendly and very knowledgeable about the menu. Perfect place for a burger!

AT
vipAnthonyT
New York Area
61 reviews
Dined on October 10, 2020
Overall5food4service5ambience4

Suprisingly good. From the nachos and wings to the burgers and chicken sandwichs. Drinks are great. This is a great stop whether staying at the hotel or walking by.

OT
vipOpenTable Diner
Atlantic City
1 review
Dined on February 22, 2020
Overall1food2service1ambience3

To start, our waitress took over 25min to take our drink order (the restaurant wasn’t even busy). The food was lackluster and not cooked to liking. Overall an excruciatingly slow and disappointing dining experience.

d
debbie
Anchorage
11 reviews
Dined on February 17, 2020
Overall5food5service5ambience5

Food and service were great. Servers were attentive and caring. Prices very reasonable.

OT
OpenTable Diner
New York Area
1 review
Dined on February 15, 2020
Overall3food4service1ambience2

Burger was delicious... Towered with toppings so it was a little messy, but good nonetheless.
Server was completely inattentive to our table and that was frustrating.

OT
vipOpenTable Diner
New York Area
3 reviews
Dined on February 15, 2020
Overall1food1service1ambience2

The service was very slow from start to finish and the food was mediocre

OT
OpenTable Diner
1 review
Dined on February 15, 2020
Overall5food5service5ambience5

Very good food!!

SL
SLLL
1 review
Dined on January 28, 2020
Overall5food5service4ambience3

Great burgers and fun staff. Went for a department lunch and everyone was very happy with their meals.

f
vipfoodie
New England
136 reviews
Dined on January 19, 2020
Overall4food4service4ambience3

We were in the mood for a good burger, and Bill's definitely provided that. Fat Cat and Ranch Hand burgers were excellent! Shakes were delicious as well! Also had a side of fries which were somewhat disappointing - not crisp. Service was also very good!

RT
RebeccaT
San Antonio
2 reviews
Dined on December 30, 2019
Overall1food1service1ambience1

This place is truly horrible. Never saw our waiter. They charge $3 for every single refill. Food took 1 1/2 hours and was disgusting. Burgers greasy, fries hard and cold and my shrimp sandwich was a mystery patty of mushed up shrimp. Disgusting! Don’t waste your time or money. Gross gross gross.

CF
ChristianF
New York Area
2 reviews
Dined on December 29, 2019
Overall4food5service4ambience4

Absolute authentic! Very good american Burgers! Top!

OT
OpenTable Diner
1 review
Dined on December 28, 2019
Overall5food5service5ambience5

Todo muy bueno! Súper recomendable

Report
M
Marjo
New York Area
1 review
Dined on December 24, 2019
Overall5food5service3ambience5

Restaurant très sympa. On y dine simplement bon. Ambiance typique new yorkaise

Report
KS
KendraS
Columbus
4 reviews
Dined on December 7, 2019
Overall4food5service4ambience5

We had group of 6 visiting the 9/11 Memorial and surrounding areas. The food was good, although I think overpriced even for NY. The menu is pretty big and I would definitely go back. The only negative thing that happened was the hostess forgot about us. I made a reservation and when we arrived there was a couple ahead of us. They were seated and the hostess said it would just be a few minutes. 20 minutes later we asked her for an update and it was obvious she forgot about us. They crammed us into a small table right away. Overall a solid choice though.

TG
vipTerryG
Minneapolis
5 reviews
Dined on December 6, 2019
Overall5food5service5ambience5

Great food. Great prices. A surprisingly fun restaurant with casual ambiance.

BM
BrianM
1 review
Dined on November 30, 2019
Overall3food4service2ambience3

I think most of the experience was fine. Has a family-owned vibe (non-franchise). The patty melt was amazing, and you get more than enough fries for the meal, so no complaints on the food. I only feel the patties were paired vs. stacked, so it made consuming a little awkward. I asked for going light on Thousand Island, but it was merely "to the side". I didn't mind that, but it would be very difficult to place on the sandwich at all, after prep. Server didn't check the pen I received, and didn't really pay much attention to me after dropping the pen/bill to my table. I assume he expected I would be set. Not a complaint, but rather just and unfortunate delay. Otherwise, great food, good value. I'd return.

MC
MichaelC
1 review
Dined on November 20, 2019
Overall2food4service1ambience3

My overall experience with Bill’s Bar and Burger was ok. Ambience and food was good for what it was, but my experience was marred by our waiter’s performance of getting things to us in a prompt manner. On multiple occasions we had to remind our waiter (after 15-20 minutes) because it seemed like he just forgot what our simple requests (e.g. drink ordered, refill). The place wasn’t that busy either (multiple tables were open). Most of the time we just ended up going to the bar to get what we wanted. I wouldn’t out right recommend this place to a friend and won’t be returning.

T
vipThrifty
New York Area
25 reviews
Dined on November 19, 2019
Overall3food4service2ambience3

Slow to take order. Really slow

M
Marcella
New York Area
2 reviews
Dined on November 10, 2019
Overall5food5service5ambience5

Victoria was our server. She was fabulous!!! The food was excellent and the atmosphere was upbeat for a Sunday afternoon lunch with my out-of-town guests. I will definitely return!

S
vipShaf1
New York Area
48 reviews
Dined on November 4, 2019
Overall5food5service4ambience4

Great service and terrific burgers

i
inncredibles
Philadelphia
13 reviews
Dined on October 20, 2019
Overall4food4service5ambience4

Service terrific; food very good but overpriced. Fun atmosphere.

K
Kerryn
New York Area
1 review
Dined on October 18, 2019
Overall3food4service3ambience4

It was very busy. The waitress was attentive but obviously had too many tables to stay on top of.

FAQs

You can order delivery directly from Bill's Bar & Burger Downtown using the Order Online button. Bill's Bar & Burger Downtown also offers takeout which you can order by calling the restaurant at (212) 894-3800.

Bill's Bar & Burger Downtown is rated 3.8 stars by 320 OpenTable diners.

Bill's Bar & Burger Downtown does offer gift cards which you can purchase here https://landrys.cashstar.com/gift-card/buy/?ref=OT1.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.

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