Before the Pens game. Efficient, quality food at a fair price. Solid experience before the game.
Our experience was delightfully average.
Wait staff very good and attentive. Food was of good quality and quantity. Menu varied dishes, so something for anyone.
We were here for brunch and they had a good buffet with a hidden omelete station. The food was good and we were able to get our mimosa & bloody mary to start our brunch off right.
Overall food was fantastic! Waitress ended up forgetting my soup but she did take it off the receipt. It took awhile to get a refill on my Diet Coke. She was very friendly and apologetic.
I ordered the burger it was ok, unexciting. My husband ordered the steak salad and the house dressing. The waitress delivered the salad and told him the "House dressing" was just oil and vinegar, and did he want something else. He said no and she brought him oil and vinegar mixed together in a small bowl with salt and pepper. The steak was ordered Med. rare but showed almost no pink. It was cold and looked like it had been cooked some time before. My husband was very disappointed as he felt it should have been freshly grilled and served hot atop his salad. We would not eat here again unless it was a business meeting not of our choosing. I would not recommend this restaurant.
This was our first time here. The waitress was use to people who were staying in the hotel. I got a menu and she walked away?? Later I was told that there was an buffet. It was decent. Tony was outstanding. One of the best whole egg omelets we've had in a while.
We enjoy the grilled chicken sandwich before Pens games. Service and good great!
Incredible hidden gem. The food is always outstanding
Had a pleasant Valentine's Day dinner there with my wife before a show at the PPG Paints Arena. The food was excellent and the service was great; the staff were extremely friendly and courteous. Parking was easy and it's an easy walk to the Arena; a great place to go before a show or hockey game.
The Gorgonzola gnocchi was fantastic, tater tot app was very good but a little pricy for only 6 tots. The tri-tip steak was too tough to eat but they replaced with the ribeye steak and it was good.
We always enjoy our meals here, mostly stopping before going to a PENS game. The choices are excellent, both light food and full dinners. We are pleased that organic and locally sourced food are used. It actually ends up being less expensive to eat here than at PPG Arena, and you are served, and you are able to sit down. Nothing worse than trying to find a spot at PPG to STAND and eat your very expensive food. A wonderful time before a terrific game!
Wonderful menu, as always.
Great service, was very accommodating regarding dietary restrictions. Very tasty food. Adequate lunch portions.
Service was good, drinks were delicious but it was way too loud (could not talk with people at other end of table) and the food was disappointing across the board...would not recommend. Tough meat, tough local mushrooms, sauces too heavy and veg burger was not good.
Enjoyed their “Restaurant Week” special....stuffed quail wrapped with prosciutto. Delicious. Wife’s scallop entree was prepared well but bed of spaghetti squash and greens were cold.
Met friends before a Pens game. Food and service good!
Restaurant was only half full but took 35 minutes just to get a drink. Food was ok but otherwise terrible service.
Food was great, as usual. To no fault of our waitress, service was slow (which has not been the norm for our visits). The rest did not seem to be overly busy. Food was great, as usual.
This place has such potential. The supervisor was fantastic, he sat us quickly and ensured we had water. He was very friendly and was seen busing tables. But our waitress was not so great. It wasn't noisy, but I could barely hear her talking to me. It seemed like she would disappear from the dining room for extended periods of time and when she came back, she was empty handed. The only time I felt like I want looking for her was when we were eating, then she came to check on is twice.
Then the food, my wife had the risotto which she enjoyed. I had the steak, can't remember the name, but it was the cheaper of the two choices at $26. Asked for medium, and it was closer to rare, not really a problem. The steak was very chewy though and had an over-powering mushroom taste. I don't mind mushrooms, but that's all I could taste. The sides weren't anything to write home about either.
Don't think we'll go back.
Server was really good. I'm sorry that I forget her name.
As usual, the food was great. It is frustrating when requests are not honored. My wife told the waitress to put my order in, I would be there in 15 minutes. I made it there in 12 minutes. As I sat down, my wife's dinner was being served. I still had to wait another 10 minutes to get my dinner. That required me to eat fast so I woul not be late for the Pittsburgh Penguins game. Nothing comes between me and my Penguins. The waitress was nice enough. Her tip would have been bigger had my request been honored.
Always a smart menu with plenty of healthy options and friendly help.
Recently renovated with a modern sleek feel. The menu is eclectic and should have something for the true foodie to a basic meat and potatoes type. They have improved the lunch service so you can be in and out more quickly. Food is very good. Wait staff is experienced.
I was at the restaurant on 10/26/17 with a special request for gluten free menu/options. The menu had plenty of items marked GF. However the food was NOT gluten free! I ordered the lamb burger and asked for it to be prepared gluten free, the plate was delivered to the table with a regular wheat bun. I asked the waitress if this was gluten free, she responded YES! then she said she would confirm with the kitchen, it in fact was NOT gluten free. THEY DID NOT EVEN OFFER TO REPLACE THE FOOD, NEVER TOOK IT BACK TO THE KITCHEN AND EXPECTED ME TO PREPARE MY OWN BURGER. she brought out two slices of GF bread and hovered over top of me until i took the burger off of the wheat bun and placed it on the GF bread. the burger had melted cheese which pulled much of the wheat bread with it. UNACCEPTABLE BY ALL STANDARDS. this was a business dinner with a prospective client and i was not in a position to argue with the waitress regarding how poor the service of the establishment was. there was no offer to replace the food (didnt even take it back to the kitchen to replace the bun), reduce costs or even an apology for the major inconvenience. I sent a letter via the restaurant website and have heard no response, i asked for a manager to call to discuss elevating this complaint, i have not gotten a reply.
We went with another couple before the Penguins Florida game. The ambiance was great, when we got there at 5:45 it was almost empty and did not get crowded at all during our meal. Our waitress was charming and attentive and took care of us. However, the service was very slow, it took almost 45 minutes for us to get our meals and the place was not crowded at all. I have been there before and this is a chronic issue with the Bigelow Grille but their location close to PPG Paints arena makes it the best option for meal other than the Carlton.
The only thing I did not like was that the dinner menu we had was much shorter than what I saw online, fewer choices. Still, we liked the hanger steak and duck breast, as well as the drinks.
The first thing I noticed was how much it smelled like a parking garage. When we arrived there was 1 person working the floor. It took forever to get drinks. Food was decent, minus the hair we found in multiple meals. When more people showed up it became unbearable in the restaurant. You could even hold a conversation it was so loud.
The food was great. I really enjoyed the scallops. My sister enjoyed the chicken with succotash. It was great to eat good food in our hotel prior to the Ed Sheeran concert and being so close to the venue. Our waiter was great but only thing I dislike was overhearing another waitress badmouthing the potential influx of customers due to the concert. It was really disheartening to hear that not only as a concert goer or as a patron of the restaurant, but as someone who's job is caring for others. It was a great experience other than her!
I was very disappointed with this trip to the Bigelow Grille. We had visited about 8 months ago and it was wonderful. This time it was awful, and I was so embarrassed because I told my friends how good it was. The hostess took our drink order -- 45 minutes later our drinks hadn't come. I asked the hostess who was mortified that they hadn't come yet and said "they will be on us." Our food finally came and the food runners had no idea of who was to get what. And the food was mediocre. I had meatballs and two others had mac and cheese. When the bills came, we had been charged for the drinks that the hostess said would be comped. So I had to flag down a manager to get that straightened out. Drinks where put on the wrong bills. It was a disaster. Our server was very nice but very inattentive. Other than being with friends, the meal was a disaster, and I won't go back.
I made a reservation for six friends at the Bigelow Grill prior to a concert at PPG Arena. The reservation was for 6 pm. The concert started at 8 pm. We were greeted when we arrived, on time, and seated in a separate room. It was as if we were put in a separate restaurant. We were neglected. It took the waitress 10-15 minutes to even acknowledge us. She took both our drink and food orders together. We waited. Finally five dinners arrived. She forgot the sixth dinner. It arrived much later, after everyone else was done eating. To the Grille's credit, they comped that meal. We asked for more water; it never came. We waited for our checks then waited for them to be collected. Finally we chased her down to pay. On top of all this the food was just okay.
Great time with outstanding service. The vegetarian options were delicious and the dessert was amazing.
Meet here monthly with coworkers, food is good and able to get in/out timely during lunch
The food is amazing!!!!!
Great dinner with friends before enjoying an awesome hockey game.
Stopped here before the Pens game and the food and service were outstanding! We will definitely be back!
We ordered three dinners before a Penguins playoff game. One meal was very good, one average and one won't be repeated. We were served after a very long wait which has never happened before. The restaurant was not crowded. We assumed there was a staffing problem for the evening. Our waitress was very nice and professional.
I have had several meals here with very good results. This dinning experience was not consistent with my other visits.
The food was amazing as usual. Lauren our server was exceptional! Would recommend for any occasion!
The restaurant is a bit open and loud, but it's a nice place for a special lunch or happy hour. Everyone loved the food, especially the notable grilled cheese and soup. Service was friendly.
Good food at good prices for a downtown hotel. Be sure to try the Tater Tots.