Big Easy Covent Garden

4
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5029 Reviews
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£25 and under
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American

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Casual
Fun
BBQ & Lobstershack. We're a local institution, with an international following, this powerhouse of a restaurant is set over 2 huge floors in Covent Garden boasting a 9m wow factor bar on the ground floor & a more intimate speak-easy style shelter bar on the lower deck.

We proudly offer a large slice of easy going living, inspired by the Gulf Coast, with live bands 7 nights week, a friendly welcoming atmosphere, fresh cocktails, ice cold beers and generous portions of
good old home-style cooking offering Home-Smoked BBQ & Fresh East Lobsters.

Fast forward to today and we continue to uphold those time-honoured traditions; social occasions of the bygone age, friends getting together over great fresh food, plentiful drinks and music - these never go out of fashion.
What 5029 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.0based on recent ratings
4.2
food
3.9
service
4.0
ambience
3.9
value
Noise · Moderate
82% of people would recommend it to a friend
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KB
1 review
Dined 3 days ago
Overall1food1service1ambience1

We went there on Monday.I've been waiting for food so long. we took unlimited ribs but after first portion we found it that ribs were not really fresh.By the way..not even single person from BE come to us to ask how is food...We paid so much for what we had...They didn't even ask for cover apron which u can get straight away in other BE restaurant.Compare to BE on Chelsea Covent Garden looks really bad.I will never go bk there again

OT
Atlanta
2 reviews
Dined 3 days ago
Overall3food4service2ambience2

The restaurant was extremely loud and made it difficult to carry on a conversation with our guests. But the slow nature of the service - from getting our drinks to clearing our table to paying our invoice - was really the biggest problem. Secondly, we had a party of 6, and we were crammed in a booth that made it very uncomfortable to enjoy our meals, especially given that the meals are brought out on large trays. The restaurant should know that larger tables are needed in order to accommodate the large trays, etc. Overall, the food was very good, but we simply could not recommend this restaurant unless you are looking for an informal dining experience in a loud, uncomfortable setting.

MD
Mexico City
1 review
Dined 3 days ago
Overall4food5service5ambience5

The monday special menú was increidible and a the price was amaizing.

OT
London
1 review
Dined 3 days ago
Overall4food2service1ambience3

Food was not as nice as prior visits, the chicken was not that tasty and the mac and cheese so too oily

NS
1 review
Dined 3 days ago
Overall5food5service4ambience5

We went on Monday night, and went for the special, big pig BBQ, and a full stein of beer.
Definitely worth booking ahead as people were waiting for off chance tables.
The food was lovely and tasty. I loved that there was huge sinks to wash my hands with before I ate, and in-between courses.
The atmosphere was cozy, with a life band playing downstairs.
The place was nicely theme decorated.
It's not a quiet restaurant. But it's a fun and enjoyable restaurant.
My mum also loved it, and she is 72.
Definitely worth coming here if you are in the area, and definitely worth a trip to London just to try it.

AG
London
1 review
Dined 4 days ago
Overall3food5service2ambience5

Food was great but the service was poor. Had to wait exactly 40 min for the food to come.

M
London
2 reviews
Dined 5 days ago
Overall5food5service5ambience5

Great food. Good service, bit noisy at times , been twice now and loved it

MT
New York Area
1 review
Dined 5 days ago
Overall3food5service3ambience5

Didn’t get the glass of fizz with the lobster roll
Skins came without bacon
Forgot side of Mac n cheese
Chicken dry with no bbq sauce

OT
Kent
3 reviews
Dined 5 days ago
Overall4food4service4ambience3

Not too bad.... not the best value for money but ok

HO
1 review
Dined 5 days ago
Overall4food5service3ambience4

We’re asked to leave after 2 hours when there were plenty of free tables (Just less than half the restaurant) and no one waiting for a table and we were still finishing our drinks and probably would have stayed a bit longer and maybe even desserts. You lost out on more spend per customer.
Did wait a fair while to be seated when had reservation and also to get our waiter to back to order more stuff but still a good night

s
1 review
Dined 5 days ago
Overall5food5service5ambience5

excellent food lots of it. not cheap but quality was 1st class

c
1 review
Dined 5 days ago
Overall5food5service5ambience5

There was a group of 6 of us.
The food that came out was outstanding!
Will 100% be coming back here to try out the rest of the menu

MR
1 review
Dined 5 days ago
Overall2food3service1ambience3

We booked and was chaos at front desk. We had drink at bar and table given away. Was chaos and nobody knew what was happening

MI
1 review
Dined 5 days ago
Overall4food5service4ambience5

Great food and a very reasonable price and great atmosphere

OT
London
2 reviews
Dined 5 days ago
Overall5food5service5ambience5

Loved every minute of my experience.

KB
1 review
Dined 5 days ago
Overall2food1service1ambience3

Came here for the boozy brunch, vegetarian option needs huge work- was so sloppy and chips were so recooked they were just like grease air. Asked for tap water 3 times before given it, bill was wrong, hardly any service or interaction during the brunch which meant there wasn't more option for alcohol. The table to the right of us got offered more alcohol even though they were seated before us and we didn't. It was a shambles, bill was wrong and tried to charge us for the bottomless brunch PLUS our mains on top and someone elses moretti pint!!!! was a disaster.

SH
London
1 review
Dined 5 days ago
Overall1food1service1ambience1

After being reseated twice to accommodate other diners our order was taken nearly half an hour later and our bottle of wine delivered after our starters. Then, after being in the building for precisely 1.5hrs (of which much of this was spent being moved around by staff and waiting for service) our main course was abruptly cleared and we were told our time was up and given the bill. Extremely disappointed by our treatment and not being given the option to order a dessert. I certainly won’t be returning!

HC
London
1 review
Dined 5 days ago
Overall5food5service5ambience5

An absolute most for a girl brunch and a giggle. The lady who was waiting our table was absolutely exceptional and matched, if not surpassed, our enthusiasm from the get go.

The food was gorgeous as ever, and the ambience of the restaurant as a whole is 5*!

KT
Buckinghamshire
1 review
Dined 5 days ago
Overall5food5service5ambience5

Very welcoming staff, with a great atmosphere. The food was absolutely the best BBQ meats we have come across outside the U.S.

RS
London
1 review
Dined 7 days ago
Overall1food3service1ambience1

Very disappointed. Went for lunch time deal, food took over the 15 minutes stated time to come out yet management did not resolve the issue but disputed what was said on their menu which is huge false advertising!

l
London
2 reviews
Dined 7 days ago
Overall4food5service4ambience3

Ordered the shrimp starter, lobster and cramp mac n cheese(very good) & lobster roll

RC
London
3 reviews
Dined on December 4, 2019
Overall2food1service1ambience2

Took over an hour and 45 mins for our mains to arrive following starters. They were cold and my lobster looked like it was only half full of meat. My friend is gluten intolerant and was provided with a menu to order from, then the waiter returned and provided a completely different menu and the things she had ordered contained gluten so we had to change it.

Hard to argue to have the bill reduced. We had a great time here back in January but unfortunately, this time it was awful. They obviously cannot cope when really busy around Christmas time.

FR
1 review
Dined on December 3, 2019
Overall5food5service5ambience5

Huge portions. Great value for money. Prompt service

CS
Manchester
1 review
Dined on December 2, 2019
Overall4food4service4ambience4

Was really disappointed we didn't get the bibs like we usually do! However everything else was lovley!

JI
London
2 reviews
Dined on December 2, 2019
Overall4food5service1ambience4

Service was very slow. almost like our money wasn't wanted. the hostess who saw us to the seat was friendly, but the waiter, who she had to wave over to take our order let it down.

OT
London
1 review
Dined on December 1, 2019
Overall2food5service2ambience4

The bar was considerably slow, 30 minutes for 2 cocktails. 😓

V
1 review
Dined on December 1, 2019
Overall3food4service1ambience2

I would recommend the food but not the service. Booking was easy online and it was very busy when we arrived. Our drinks order was taken but we had not received any food or drink 40mins later. Another 10 mins later our food came out and still no drinks. We had to go up and ask. It seemed that the drinks had never been ordered. An apology but no reason given. The wrong chips turned up and by the time we had finished our dinner they arrived - such a waste and we had to pay for them. Poor poor service but the food was nice.

OT
London
1 review
Dined on December 1, 2019
Overall4food4service2ambience2

There was some real rude customers near by which I think caused the staff to be distracted we had an order that wasn’t right and then drinks were forgotten. But other than that excellent. Would of preferred to sat downstairs with the live band as well

CL
Buckinghamshire
1 review
Dined on December 1, 2019
Overall2food2service5ambience5

The food was expensive for what it is and it was cold.
I would not recommend or go back.

JF
London
1 review
Dined on December 1, 2019
Overall4food4service1ambience3

Food was good but service was very poor 45mins for water to be brought to the table Had to wait ages for the food to arrive and you add 12.5 % service charge to the bill

j
London
10 reviews
Dined on November 30, 2019
Overall1food1service2ambience2

If guests have a booking don't let them hang arround for 30 to 40 mins before they are seated without a complementary drink...Its just very bad service from the offset...Do not let lobsters leave the kitchen without checking that the order is of the correct quality, you don't serve quarter lobster!

Finally put someone at the front of house that is welcoming to your guests and actually knows what they are doing!

KM
1 review
Dined on November 30, 2019
Overall4food5service3ambience4

Food and atmosphere was unbelievable! Service from the waiting staff was top notch. Only complaint would be that the hosts were very rude. We arrived 10 mins early and was basically told that we should be there. No invite to use the bar or any indication of how long the table would be. Not even a greeting I would expect. Exact words were, “you haven’t got a booking yet so you need to step aside!”

Such a shame as loved everything else!!!

Big Easy Covent Garden
Responded on December 3, 2019

Hi Kieren, Thanks so much for taking the time to leave a review. We're glad you enjoyed your visit. Sincere apologies for the greeting you received on arrival, that's not how we like to do things here! The receptionist in question no longer works for the company so this won't be happening again. Hope to see you again soon! Best, Big Easy

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B
London
1 review
Dined on November 30, 2019
Overall5food5service5ambience5

Really good food, fantastic service amazing choice of alcohol!!!

Big Easy Covent Garden
Responded on December 3, 2019

Hi Brian, Thanks for taking the time to leave a review, we're glad you enjoyed your time with us and hope to see you again soon. Best, Big Easy

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OT
London
11 reviews
Dined on November 30, 2019
Overall3food5service1ambience5

Absolutely gutted to have had a terrible night here. I have previously reviewed the place and raved about how great it was but last night the service was awful. Of course this happens just when we brought our out of town friends here. I was so embarrassed. Took ages to serve us anything. When I chased our drinks order, I got a rude response to say “the bar is busy, you just have to wait” (despite having waited at least 30 minutes). The food was great, as always but we hadn’t even finished our starters before they basically tossed our main courses at us. We weren’t able to order anything else because no one actually asked if we needed anything or anymore drinks. We were all smokers and were told we had to pay the full bill before we could smoke or one of us had to stay behind...they wouldn’t accept just keeping our credit cards. In a city with thousands of restaurants, they need to do a lot better if they plan on sticking around. Hopefully it was just a one off bad night but I certainly won’t take the chance of bringing friends here again.

KT
London
2 reviews
Dined on November 30, 2019
Overall3food1service4ambience5

We have been coming here for a few years now averaging about 3 times a year unfortunately the food was very poor on this occasion and we won’t be returning.

OT
London
1 review
Dined on November 30, 2019
Overall1food3service3ambience4

Even though I had booked a table, we had to wait 45 minutes to be seated.

Very disappointing

OT
London
1 review
Dined on November 30, 2019
Overall5food5service5ambience5

Great value for money, food was lovely and plenty of! Our waitress was lovely. We wasn't rushed, even though we was told we only had a 2 hour time slot for the table, they obviously wasn't booked out after us and let us stay on a while longer.

Big Easy Covent Garden
Responded on December 3, 2019

Hello, Thanks for taking the time to leave a review, we're glad you enjoyed your time with us and hope to see you again soon. Best, Big Easy

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FF
Surrey
4 reviews
Dined on November 30, 2019
Overall5food4service5ambience4

Overall another great visit. The only down side this time was the pulled pork. At £16.50 it was steep but then the majority of it was fat not pork and the portion tiny. However the veggie burger was amazing as always and chips delicious!

JM
1 review
Dined on November 29, 2019
Overall3food4service2ambience5

Food was good but had to wait over 25 minutes forour drinks and me having to speak to the staff twice. Happened for both rooms my wife and I got

CW
1 review
Dined on November 29, 2019
Overall3food4service4ambience2

Food was ok but some was cold and just not to great the atmosphere made it to be honest, the toilets were disgusting and could not believe how bad it was