Big Easy Covent Garden
We proudly offer a large slice of easy going living, inspired by the Gulf Coast, with live bands 7 nights week, a friendly welcoming atmosphere, fresh cocktails, ice cold beers and generous portions of
good old home-style cooking offering Home-Smoked BBQ & Fresh East Lobsters.
Fast forward to today and we continue to uphold those time-honoured traditions; social occasions of the bygone age, friends getting together over great fresh food, plentiful drinks and music - these never go out of fashion.
Terrible service, waited for our table to find that we had our table upstairs given away to another table of 4. Even though I had booked and specifically asked for to be seated upstairs. As the music downstairs is overbearing and stupidly loud that you cannot hear the people you are with talking.
After eventually getting to the table, found there was tissues and food all on the floor underneath the table as it hadn’t been cleaned properly. Then waited 30 Minutes!!!!! For a drink order to be taken after 45 minutes eventually got our drink.
There was 4 of us and we ordered 2 deluxe bbq o Rama’s between the 4 of us. There was definitely not 2 of them. The portion was not much larger than the taste o Rama that I had on a previous visit to Canary Wharf.
Overall, terrible service, slow staff, untidy table, extremely loud atmosphere and worst of all over priced for the amount of food charged for.
Very good！Enjoy the food and music.
Cool place to eat, still busy with good atmosphere even post theatre. Good food, reasonably priced for central London.
The service was very nice but a bit slow. It was not easy to get hold of someone to pay the bill and after we got the bill we had to wait quite some time until we eventually paid. Could have been a bit quicker. Otherwise in terms of friendliness etc all very nice
The chicken wings were amazing and the lobster too
Great food and atmosphere, our only gripe from the 9 of us was that the “all you can eat wings” wasn’t all you can eat. We were asked to vacate our table whilst still eating, this happened twice and when we requested more wings the portion was tiny. We understand it’s a busy place but when a table of 9 are eating and drinking it’s not going to be done in an hour.
Big Easy is ALWAYS good idea! Never been to the one in Covent Garden before but it was great!
Actually I arrive 15mins earlier, the reservation mentioned that I need to wait exactly 7:00pm but then I saw there is a lot of table available inside, that’s kept me wait outside in this cold weather. However, I do sense that the waitress and reservations the two ladies had some bias and long face on me just because me and my friend are Asians?????? I am so angry about that. And for the food, the lobster should be the most bad food I had ever ate, it was totally over cooked and not fresh. Overall I won’t recommend this restaurant to my FOREIGNER/ASIAN because the people worked at this restaurant have hard discrimination on ASIANS.
Enjoyed the setting and music. I had the Pig Grill plus rib tip starters. The rib tips were lovely as was the big easy two pint stein. The pulled pork and cornbread was lovely however the one rib was fatty and the chicken was tasteless . Beans n slaw delicious.
Amazing as always
Ordered 2 x 2lb Lobster, Chicken Tenders and truffle chips. Overall experienced was good. Just abit disappointed with the Truffle chips as they a bit oily and soggy.
We had a great time with friends at big easy.
My friends were very pleased with the food and the service. Thanks.
Really nice place with tasty food and very friendly staff.
Friendly with an authentic southern US vibe.
A very enjoyable evening with lots of friends a great party restaurant
Delicious food, fabulous service, fun atmosphere! We came on a busy Saturday night (couldn't get in at loads of places with 8 of us!)...took a chance here because they had an open table, and were SO pleasantly surprised by how wonderful our experience was! Our server was lovely and helpful, all of us (including our kids) enjoyed the lively atmosphere, the food (particularly the barbecue chicken and the shrimp) was delicious and great for sharing, and the cocktails were yummy. I'll recommend it to friends!
A busy, bustling restaurant in the heart of Covent Garden. Great for large parties or groups who like a lively ambience. Portions were average - the 'deals' were fairly small in size (half a lobster & salad was not sufficient for a hungry person) but the quality of the food was good. Truffle chips didn't taste particularly of truffle(just order regular ones) but the excellent garlic mayonnaise made up for this. Service was attentive and friendly. Reasonable value for the area, but wines were expensive, so best to go with beer - the own brand lager is good. Good communication from the booking team, but if you book, don't arrive early - the table is unlikely to be ready and the bar area was very busy, so we couldn't get a drink whilst waiting. Tables are fairly close together, so get ready to be friendly with your neighbouring table!
Great customer service. Enjoyed the food. Thank you
Overall OK but some issues with service. 8 in my party, pre booked. Had to wait very long time for 3 of 8 drinks by which time we'd finished our starters... Waitress didn't respond very quickly when asked. Also 1 main course didnt arrive until 10 or more minutes after everyone elses and no one seemed bothered when we chased. Disappointing service as food nice when it arrived. Even though I accept it was busy, this should not happen. Service charge was automatically added to bill of £26.00... Despite known issues.... Save to say we didn't think service merited it and sadly no consideration given to us for the unacceptable delays with food and drinks. Such a shame because e I'd recommended this place for my party of freinds.
The service was poor waited more then 15 minutes between drinks and someone only come over 2 times to ask if we wanted more food and we was on a table for 5 of us. I have been there before but after this time i am not sure i would go back to the same one.
Went for bottomless brunch on Saturday.
Arrived a few minutes early but happy to wait at the bar with a drink. Unfortunately we were quite quickly forgotten about and had to remind the front desk staff that we were waiting.
Taken downstairs to a table in a very far away corner where my invisibility cloak worked incredibly well.
Had to ask 3 different waitresses if we could order. Food arrived long before drinks. Had to ask several different people for cutlery, and by the time this arrived our food was cold.
I had lobster and my husband had the "bottomless" BBQ. Waitress took away my food that I was still eating while I was in the bathroom. Husband asked 4 different people for another round of BBQ. Took 45 minutes to arrive, by which time we were up to the time limit on our table.
Took another 15 minute just to get the bill, which set us back £75. £75 for cold food and some of the poorest service in London.
Save your money and go elsewhere. Once bitten twice shy!
The food was worth the cost and the journey. I would go again
Waited for an hour for a table. Absolute chaos. No one knew what was happening. Was told to keep coming back to the staff to check if our table was ready. Very poor.
Have dined here many times... But think they now overbook too much and means the customers are not getting the service they should.
Then we sat at a table downstairs... Extremely cramped. Not comfortable.
Food was great however. Just needed to be in a different place to enjoy it.
Shan't be going back which is a shame.
Paid £80 and left hungry. Was brought the wrong drink twice and told it was the drink I ordered and maybe I just didn’t like the taste - when I knew it was the wrong drink. Had to leave and get food elsewhere as we were still hungry. Also acted annoyed when we didn’t order dessert and told us we had to leave if we didn’t order dessert. Won’t be back and will advise friends to stay away! Overrated and overpriced restaurant.
Food was decent but a bit overpriced (probably because of the location in Covent Garden though). Portions were big, cocktails were very tasty. Sadly enough, we looked up the happy hour prices beforehand on the website but they had increased quite a bit in the meantime.
This was my first Big easy experience, it is a great place to visit for a casual date night, dinner or drinks with friends and definitely a must when you are hungry. We had the popcorn shrimp and grill food. However, I saw the Lobster on the table next to me and felt really jealous. Thanks to our waitress during the evening she was really nice and very entertaining too!
Amazing food and atmosphere however service bit slow need more staff ( good once they got to your table)
Yummy and quality of food for the good price. Customer service was really great ( covent garden branch).
Went here for my 22nd birthday. There was about 15 of us. We arrived and the previous table were refusing to leave, but the staff dealt with it very efficiently. Despite the long wait, they were very generous too and gifted our tables a few birthday bottles. Special thanks to Deborah for being so attentive and really looking after us and to Ed for keeping the overall energy up. Was a great time, great ambience and delicious food. Would 10/10 recommend.
The food was fantastic and the atmosphere lively but the restaurant was understaffed and service was poor as a result. We had to wait over 20mins just for drinks after ordering them!
Very slow services, Food came before drinks after asking for drinks x3 times.
one of our groups meal was forgotten by the waitor and had to be added once all our food had arrived meaning that he waited an extra 30mins to get his dinner once all of us had finished and it was still the incorrect dish as most of the staff didnt understand English very well?
After all that they didnt even offer to reduce the bill, we had to speak to the manager and remove the 12% service charge at the least.
Great bbq. Large portions
Stick with brisket and ribs
Good venue, but poor BBQ food in general and average service.
Used to love this place. Live in Cornwall so every time we go to London we visit big easy , which is 3/4 times a year. Went on Wednesday, wasn’t impressed at all. They forgot to bring the chips out with my meal and no one came back to ask if everything ok? We wanted more drinks but couldn’t get anyone’s attention.
The fried part of the many is way too heavy and batter is old fashioned. The rest (ribs, briskets etc.) has too much sauces heavy on sugar. Very old-fashioned American pig out concept.
Food was poor. The beef in our Cheeseburgers was extremely dry, tasteless and tough like a shoe sole. We all got upset stomach after.
Drinks took longer than expected.. lack of knowledge of food and restaurant.. its hard to get the attention of the staff.. given the food with no plates to eat on.. chicken also came pink..
Partners 28th birthday
Really enjoyed our meal here - food was delicious. Great service.
From dirty cutlery to awful service. I would really have to be starving to eat her again. Very disappointed as I’ve never received such shocking service. We ordered 2 of the sane meal for both foods to be put on one plate!!! Thirdly my lobster was meant to be a 1lb lobster they put 2 different lobsters on the plate pretending to be one!! First half was full of crap at the head of the lobster full of waste disgusting, second half was meat free !! Utter joke We asked for a glass of lemonade with the meal for ONE person, we get given a jog and said this always comes with it. Well i’m sorry to disappoint you-we have eaten many times and never been given this!! I will be sending an email to HO with all the pictures we have.