Big Easy Covent Garden
We proudly offer a large slice of easy going living, inspired by the Gulf Coast, with live bands 7 nights week, a friendly welcoming atmosphere, fresh cocktails, ice cold beers and generous portions of
good old home-style cooking offering Home-Smoked BBQ & Fresh East Lobsters.
Fast forward to today and we continue to uphold those time-honoured traditions; social occasions of the bygone age, friends getting together over great fresh food, plentiful drinks and music - these never go out of fashion.
The seasoning on the steak was absolutely amazing, excellent customer service from start to finish. Brilliant vibes & atmosphere !!
Absolute mess from start to finish.
We arrived shortly after 7 and sat at our table. Our server did not come to our table until 7:45 to take our drinks order (let alone food) we finally got our drinks order (which was not all correct) at just before 8. The server who took our food order was making inappropriate jokes at our table, and also managed to get some of our order wrong, which we discovered when we got our food at about 8:25. Half the sauces were missing and some drinks that were supposed to be part of the food deals never came. The mains were all over cooked but when my lobster and steak came out, that was the worst, the lobster was completely overcooked (and had barely any lobster in it) and the steak which I had asked to be rare was medium well done. I sent it back, and waited nearly 25 mins (whilst everyone had finished their food) until it came out at which point it was 9pm and our reservation times had expired (only allowed 2 hours at the table) I did not accept the food as we had to be somewhere else. The Inappropriate Server came back and tried to joke about it, which we didn’t really appreciate. My partner also brought in a birthday cake for me (he had checked if this was ok to do) but they didn’t even bring this out, ending a completely disastrous experience. Never again.
Really really loved it. Food and service is always of a fantastic standard. We were just sat near the live band which did make it tougher to talk and hear for us but someone has to sit there I suppose.
Tables were to close together - difficult to get in and out and be sat comfortably during the meal.
It was ok, but if all you want is a nice burger, ribs or chicken then TGI fridays is just as good but far cheaper. We also had the lobster mac n cheese which didn’t actually have that much lobster in it. Worth a try but wouldn’t be in a rush to go back.
Staff arguing behind us
Wrong food arriving for one of us and then being told the correct food would be another 20 mins.
Wrong drink orders.
The whole team that we spoke to looked like they could do with some training including the manager who seemed out of his depth. (not his fault, his bosses fault).
The place looked like it would be fun but it was a disappointment and I would not recommend it.
Love the atmosphere and staff we’re very efficient
We had the big pig gig which come with complimentary drinks, very nice great price and our waiter couldn't do enough for me and my wife.
They got our order wrong, we had to wait 20 mins extra to get our correct order. The food was lovely it’s just a shame about the service
I hope to never go to this restaurant again. Only had ambience going for it. Got everyone's food order wrong and the food was bland and tasteless. Almost ruined my birthday. Not good at all.
Very busy but food was amazing!! We ended up in a meat-coma, I think I’ll go vegan for a week after that but I’ll definitely go back again.
The lobster was amazing, there was live music which was nice I think our table was a bit too close as was a tad noisy. Would definitely go back
Would recommend but higher management need to pull their finger out because they clearly aren’t doing enough for their staff. They seemed tired and over worked, a shame because have previously had a lovely experiences here
This is really hard because we have been a few times and always had a good experience however on this occasion we were let down. I pre booked for 14 of us on a works outing and was telling my staff how great it was. We got our table no problem and our waiter seemed to be very professional. Being a late sunday afternoon I'm not sure if it had been manic at lunch hence being totally chaotic but service was appalling. Half the table got their starters half didn't they came with the mains later on. Apparently this was due to a miscommunication between the waiter and one of the party but that's a difference of opinion. We got absolutely no drinks until after we had finished the starters that had arrived. It took 80mins to get our drinks from the moment we sat down!! The mains all cam together but bits were missing and one of the party that didnt get his starter also then had to endure not having his main either and he then ate separately after us!! I have to admit the steaks were terrible .. the lobster was great but the steaks were really bad ... sorry Big Easy but we really had a disappointing visit that cost a lot of money as you can imagine in 14.
Food was great as always but service was shocking even though the restaurant was not busy No one cleared our table for ages and we were left waiting for a dessert menu for so long that we decided to leave . Kings road service is far superior
Food was brilliant!
Although loud and we were sat awkwardly.
The food arrived late and the waiter made a lot of mistakes
Even though we arrived a few minutes before our booking, they said they'd text us when our table was ready. We then only got seated 20 minutes later after going up to the front desk three times. Service was then slow to catch attention, but was good when the waitress arrived. Food was good and ambience is great, albeit loud with the live music and echo-y so hard to hear each other!
The food and place was awesome. The service was a it poor though. It took them 30 minutes to take our order.
Brilliant vibe, lovely food, great location.
Oh and the service was fantastic!
The Italian woman at reception was very dude I think it was the manager
Had a brilliant time celebrating my birthday with 9 friends, we did the boozy weekend brunch which was great value for money. Only small issue was it took a little while for the food to come out but they kept our drinks full which more than made up for it. Would definitely come again.
Third time visiting for the boozy brunch, always impressed by the cost and service.
We love Lobster so we went for the al cart menu fantastic lobster ordered two 2lb lobsters. Might seem petty it's a long way down to to toilet. Service first rate. Enjoy
Lovely food, great atmosphere, will definitely recommend going. A bit disappointed with small aspects of the service and timing of the food coming out, but overall definitely worth a visit.
Excellent place -always return when in London -fantastic selection, price, staff are so friendly -LOVE IT!!
We had a lovely time, our waitress Agnes was amazing,
We only had one problem really the music was so loud we could not hear ourselves talk they did seat us right next to the band which were playing very loud I was so glad when they went on their break so I could talk to my family
We were there for an hour and a half. At least half an hour of that was from sitting down to food arriving, another 20 minutes was waiting for the bill and we didn't even have a starter or dessert. The chips my partner was supposed to have with her main didn't arrive until after she'd finished it and the drink that was included as part of my dinner deal wasn't even a pint. The men's toilets are miles away down flights of stairs and through multiple turns in the corridor and in the ladies toilet 4 out of the 6 cubicles weren't clean. There was also a really high pitched whistling or feed back constantly audible over the music tracks. I genuinely feel that you get better service, better meal deals and closer toilets in a Wetherspoons pub. I'd been really looking forward to having dinner here but was left feeling disappointed all round.
Great atmosphere and food. We had the Thursday special and the lobster and steak were to die for. Was recommended by a friend, and I too will be recommending.
Service, food & ambience great and I will go back. Only the jumbo shrimp were just king prawns. A bit of a rip off to pay £18 for 5 x king prawns. Highly recommend the lobster rolls.
None of the staff knew what they were doing. Food came before the drinks. Starters were ordered as a main but still came out first. No utensils given to eat lobster. No bowls provided for bones. Shambles.
Overpriced and still hungry
Nice environment and helpful staff
Our server was amazing! Went out of his way to make us happy, remembered our individual orders and was genuinely a nice person.
Great food as always you will not be disappointed and great service.
Quite disappointed with the food. Ordered a fillet steak with shrimp . Steak very tough and not an enjoyable meal definitely over priced. Service was slow, another couple turned up 10 mins after we sat down. And 5 min later were about to be served when I raised the fact that we had not been served. Considering the reviews. Very dissatisfied and will not be going back.
Sadly Bigeasy couldn't find our booking, inspite of the fact I had the open table acknowledgement number and had replied to the opentable email a few days earlier to confirm I would be attending.
The staff I spoke to were unhelpful and gave the impression they couldn't care less, no apoloy either.
Totally spoiled our day out !! Not good enough.
Messy, dirty And disorganised, sat around the corner so almost forgotten about
Firstly the food is absolutely outstanding. I always love big easy but id never gone to the covent garden one before. The service was all over the place unfortunately; being messed around with waiting for our prebooked table , not being served after waiting more than 20mins to even order drinks (We called them over ourselves) and nobody came to check on us once we did receive our food etc. There was no working air conditioning and no fans or windows for alternative. If you’ve ever been to a crab shack you will know this is a bad combo! Over all i love big easy and the food but I will probably stick to the canary wharf one.
Love the food. The ambiance. The bar is amazing. Staff are very friendly. We have eaten here many times and it’s always special.