The concept is good and the food quality was overall good-
But they really need to give you more help and guidance about seasoning and sauces-
It’s hard to know how much and what will work together-
So I wasn’t impressed with my choice.
Also be aware that they put a bunch of soybean oil in your food when they cook it!😣
The lady was very happy to cook mine without-
But that is very unhealthy if you are trying to stay away from that stuff!
We happened to be attending an event at Cobb Energy Performing Arts Centre and Big Chow was close so we thought we would try it. We arrived around 5:30pm, and there were very few people in the place considering it was Valentines Day! The place is very large and open. We didn't realize how casual it would be (very!) at all. Our waiter was very attentive and his only faux pas was that my husband ordered unsweet tea and he was given sweet but in the South, this happens all the time. The process is to go up to the line of raw foods and pick out what you want and put in a little bowl and then drop it off to be cooked. The selection of ingredients was decent and our food was back out to us in 10 minutes. It tasted great! The only issue I has was the food area was a mess and not clean so I was little put off by that. Other than that, for $14 a person, I can't complain really.
The bar tender had a section and the bar he didn't do well at all managing both. Thank God I have been here before and know the service is usually better. The food was good but took forever for no reason. I was a bit disappointed for a week day visit.
A family get-together - birthday party - 9 people. - an annual family outing. The service was so poor - terribly slow - the server was inattentive, to say the least. It took forever just to get drinks. We needed more napkins, and requested them, but eventually one of our group had to go to the counter near a big tub of silverware - an employee area- to get some. Lots of examples like that. We were done eating and asked for the birthday cake, which we had brought and given it to someone at the front to be refrigerated. Were told there were too many dishes on our table, it would be perhaps ten minutes to get them cleared to make room for the cake. Ten minutes? Asked for small plates and silverware - got the small plates - had to ask again for forks. Had nothing to cut or serve our cake with, went to the employee area where the silverware was and was told there was nothing they had that would help service.
Will definitely be back! There was a dumb alarm that was going off the entire time for one of the vents that was REALLY annoying and pretty loud, but we could still talk and hear each other. The food was great, brought out to the table fast! The variety was great. For some reason our waiter couldn’t figure out to split the check two ways when there were four of us (two couples). He was thoroughly confused when it came to which card went to which.
Tasty food based on your own seasoning that you’re able to add...loved the variety of rice and different noodles. Also loved the variety of protein like chicken, beef, fish, shrimp, and calamari. Based on the rice, etc bowl and the tiny bowl for meat, etc., the amount of food looks sparse but once stir fried, you end up with a really good sized white bowl. Very filling! My only peeve was that an employee kept trying to clean around the containers that held all of the ingredients that customers were trying to dip into. She was getting in the way and slowing down the line. Other than that, loved the food and we’ll be back since my son loves the concept of picking his own food😀👍🏾
It’s not the same as it was when it was called The Real Chow Baby. I miss the location that was on Howell Mill Rd. The selection was a little better, they offered salmon as well as the shrimp being a little bigger. Some of the sauces were missing also.
I am Disgusted. Went with my family for my birthday I did not receive my food At All..... Anna the manager on duty who Needs to be FIRED!! Does not communicate properly. I WAITED 2 F@#%$ HOURS for my food to arrive. I am still waiting for my food. I was literally disappointed, all she had to say was that the kitchen mixed up my food and for me to remake my bowl. She kept saying " your food would be out soon" . The disappointment was so real.
Good as always. We made reservations for 5:30 on a Thursday evening because we had tickets for a 7 p.m. show at the Cobb Energy Center. I usually go here for lunch and it is almost always packed. Did not need reservations for that early - at least during the week. Upside was that it was nice and quiet for conversation and no lines for the food. Can't think of a downside. The crowd had started picking up when we left. Note - put at least twice the amount of sauce on your food as you think you need.
We arrived right at 11am, best time so far, by 1130 you couldn't hear yourself think almost every table was filled great lunch spot!!! Service is great out waitress (Alissa I believe) was great didn't rush us and came around just often enough. The place was packed by the time we asked for our check, she was busy but cashed us out in a timely manner. I love this place it's my husbands and I's go to day date place.
Big Chow Grill is a great place for get togethers! The ambiance is great for groups and the cheesecake is to die for!
The whole experience was amazing!!! The food of course, the service, everything... Will definitely visit again!!! 😁
The server was great and the food as well
My boyfriend and I were in Smyrna to attend a seminar and I wanted to surprise him with a vegetarian spot. My Google search suggested this restaurant. I'm glad I followed the suggestion,
the food was great. This restaurant reminded me of the old "Chow Baby" that was on Ponce.
My Boo was delighted also because is pallet was tantalized with all of the veggie the selections too. The best part was it was all you can eat!!!
I made reservations thru "Open Table' which was not necessary on our Thursday night visit.
I will go again and will recommend this to everyone!
It took over 40 minutes to bring out the food. And, there were times when we could see that nothing was on the grill. During the wait, the background was noisy and frenetic. The manager on duty did what she could to expedite matters and even gave us a credit on our bill. It’s too bad because the food was good.
Had an amazing time staff is always friendly and food is always great!
Great concept! Designed an awesome stir fry dish myself.
Food was okay....but didn't "wow" me. Having the guests pick their own veggies was fine, however, didn't like the same set up for the raw meats. Didn't seem safe/sanitary.
Restaurant music was way too loud...had to almost scream to have a conversation at the table as a result. Staff was friendly. Convenient spot to go prior to attending an event at Cobb Energy Performing Arts Center.
Meeting a friend
We have eaten at Big Chow multiple times in the past and it has been very good but unfortunately our recent experience has caused me to provide a very lackluster review.
Our issues stemmed from the cook staff mixing up the meat in the different bowls and not cooking one of our guests' food until everyone else at the table had received theirs and finished. We even alerted the server to it who really did nothing to escalate the issue with the cook staff to get them to prioritize the bowl.
After multiple positive trips we more than likely won't be eating here again as it seems as though the overall management and service provided has dramatically declined.
I really enjoyed the experience all together. Service could be a bit more expeditious, other than that everything was great.
Food was great and service was exceptional
Food & waiter Pierre was on point!
Food was excellent for several reasons: wide selection of vegetables, pastas, sauces, and spices; they cook your choices as stir fry, coconut soup, wraps, and/or salad; and you control the taste and spiciness. Great ambiance, but noise level can become too loud. Overall, it's a great food experience.
Food would have been really amazing if our waitress didn't number us the wrong table and have all of our bowls delivered to other customers... service was confused and slow. Disappointed.
The food was delicious we all loved it. We should be going back again soon.
This was our second visit, but the first on a weekend. The food was still excellent, and our server was great, but the food preparation was very slow. We were 5 people and our meals all came out at different times.
Well, apprently this place used to be awesome. Now, not so much. The meat was all cheap and not fresh, all the veggies were dried and gross, and terrible sauce combinations. Also the seasonings were spares. I had high hopes, sadly this was pretty terrible.
Fun with friends, get to choose all your food and spices. Prices are pretty good, great for a night out.
Love making the stir fry into the soup!
The number of spices and sauces is awesome! Make each visit a different meal!
The food was okay. Stocked well. They could do a better job of keeping fruit flies away on the buffet.
Big Chow Grill lets you pick your own items to be stir-fried. You choose the starches, the vegetables, the sauces, the protein, and the spices (although they recommend going light on those, and with good reason). The staff fries, or grills, or wraps, or turns it all into soup, and you're eating well for at least two hours. And did I mention it's all you can eat?
What's not to love about food you're mostly in control of?
You select noodles, or rice and all veggies in one bowl, and meats and fish in another. A nice selection of sauces. Once the food is cooked it is brought to your table. Server checked on us once, but never refilled our water or drinks. Food itself cooked well and served hot.
We arrived spot on time, but the restaurant didn't seem to be geared toward reservations even after we told them we had a reservation. The bowl building area was very unkempt and several items were empty. The placing of meat in a tiny separate bowl seemed an obvious attempt to limit higher cost ingredients. The area where bowls are dropped off to be cooked was unmonitored and very messy/dirty/unsanitary. Even though my wife and I dropped our bowls off at the same time, hers was delivered 10 minutes before mine. Food taste was fine. All in all very disappointing.
Was great. Wonderful food for everyone whether trying to be healthy or not. Great service. Affordable and accommodated a lotof separate checks. Took a reservation and was on time with it for 15 people.
We selected the Big Chow Grill for our valentine's day dinner as most restaurants featured on open table are very nice and of high quality. BCG is the exception. First we had no idea that the restaurant was in a largely defunct mall. Since the basic concept is to pick out your ingredients and have them grilled for you, the fact that it might not be a good idea to have raw chicken and beef sitting out was probably overlooked. I saw a kid handling noodles with her bare hands in the buffet style line that you stand in to pick out your ingredients. Both my husband and I had "bathroom issues" later that evening. Overall, the concept is a good idea but the reality of it is a lot of people with dirty hands handling serving spoons and raw meat. Just go to a regular restaurant and skip the sick stomach.
Enjoyed everything except the music was too loud. Hard to have a conversation. My son has food allergies and it is always a plus to find a place he can eat.
We enjoyed our birthday celebration at Big Chow Grill - both the food and the environment. The experience itself is interesting and the food is fixed exactly as you like it since you choose all of the items for your bowl. We will definitely choose this as a family meeting place again in the near future as well as eat there when convenient as a couple.
I love Big Chow Grill! There is something for everyone! I have every allergy known to man, and I love it because I can customize and mark that I have an allergy and it is not a problem! Great place for groups.
We made a reservation via open table, and were told when we got to the restaurant that they had no tables and it would be at least 30-40 minutes before a table would be available.