Our previous experiences have been that of lackluster service balanced by excellent food. Despite a half empty room, the service was overwhelmed and unable to complete our orders. The courtesies extended by the front of the house are now gone: a distracted greeting upon arrival and no acknowledgement on leaving. The touch in the kitchen is getting heavier as the salting for their sides and fries can only be described as intense. It is possible that we simply arrived at a bad time.
In a city where many of the dining segments can be very competitive, it is a shame to see a well liked establishment resting on their laurels so early in their career.