We arrived at Bertolucci's for our 6:30pm reservation. When we told the host that we had a reservation, the host seemed confused. She spoke to a waiter and informed us that they didn't have a table available. She said that we could sit in the lounge and gave us no estimate on the dining room. Why make a reservation if there isn't a table reserved? It was a little odd, but we were hungry and said ok. The lounge area only had one waiter for about 10 tables. The poor man was running around all night and we ended up waiting forever to place an order and receive our food. Overall, it was a poor service experience. The food was good though.