Bentley's Grill - The Grand Hotel in Salem
Waiter was very poor. Took 10 min for him to get to our table. Then we ask for a bread basket
and it never came.
Had to ask for a refill on waters.
Salads took 25 min. to come.
When I paid he forgot to bring my credit card back with the bill to sign, I had to ask
him for it.
Our waitress was awesome! She was patient and helpful. What we really appreciated was not feeling rushed and having a relaxing chance to visit .
Amazing service, food that taste even more delicious than it already looks. The ambience is amazing.
We absolutely flattered, Jason! Thank you so much!
Pleasantly surprised by the great meal we had. The ravioli and shrimp with lobster sauce was outstanding.
Thank you so much for choosing to dine with us, Steve! We're happy to hear that you enjoyed your experience!
Service here is exemplary, as in the entire Grand Hotel. Our friends enjoyed the Korean Chicken wraps, quesadilla, crab cakes. Tips not melt in your mouth tender though very tasty. Airline chicken a disappointment. Dry, scant...almost capon sized. Squash presentation and execution uninspired. But because of staff and atmosphere we had a great time. Birthday treat!
Dear Daryl, Thank you for taking the time to let us know about you dining experience with us. We always appreciate guest feedback, and want to apologize that your dinner did not meet your expectations. We are currently going through a transitory period with our new menus, and would hope to see you again soon. Thank you.
Amazing food service and ambiance for a reasonable price! We came for an anniversary dinner and had an amazing expirience we will definitely come again.
We're honored to be a part of such an amazing celebration, Belinda! Thank you for choosing to dine with us!
John, our waiter, was a very nice young man. Quite helpful on helping us select our meal. Some of the definitions, on the menu, were unclear. The Sole covered in crab, had an egg batter. I assumed it meant like an egg type tempura batter..........no, it was eggs poured over the top. Coated it kind of like an omelette. Different, not good. I didn't get it anyway. The Paella was very good! Shell fish cooked to perfection! Salad was great with a hearty blue cheese dressing with plenty of nice, large, pieces of blue cheese in it! They didn't have my beer selection so I compromised. They carry it but were out. A bit disappointing for a nicer establishment. Overall, a great experience. Oh, and complimentary desert since it was our anniversary! Chocolate ganache cake! YUM!!! We will be back.
Thank you so much for taking the time to write to us about your anniversary dinner experience, Jim! We definitely appreciate your feedback, and hope to see you again soon!
All things considered the best upscale restaurant in Salem. Server Emily was Great!
This is an absolutely outstanding review, John! Thank you so much!
My wife and I have been going to Bentley’s since it opened and have never been disappointed with service or food. Both have been beyond expectations and we will continue our tradition there for as long as it is around.
We are honored to have such amazing guests in you and your wife, Cristian! Thank you so much!
Great meal, as always.
Wonderful discovery as we were just passing through Salem. If we are back in the area we will go again. Pork Chop was delicious.
We're happy to hear that we could make your visit to Salem memorable, Larry! Thank you!
Great experience all around starting with seating, and on to the service, menu and entree presentation and taste. Also, I recommend the berry and lavender infused version of the French 75!
Thank you so much for being an amazing guest! We're so happy to hear that you loved the new menu!
Some of the food we ordered was good, some was not. I ordered scallops and they were tasteless. No seasoning that I could taste. I was disappointed. My husband ordered the seafood chowder and he enjoyed it. The calamari appetizer was okay but I would not order it again. It was served on a stick which we thought was odd. Basically the chef needs to use more seasoning on his food. The service was okay but we never did get our server to refill our water glass. The atmosphere was very nice. It would not take much to make this a five star restaurant. Bentley's staff needs to be more attentive to its patrons.
Hello Barbara, We want to sincerely apologize that your dining experience with us didn't meet your expectations; we were surprised to read your review, and wanted to let you know that we appreciate you taking the time to write to us. We just introduced our new menus, and our staff is in a transition period at the moment. We would greatly appreciate the chance to talk to you further about this. Please give us a call at 503-779-1413 to speak with Soraida Cross. We look forward to hearing from you
We love the new menu. Lots of great options that make us want to come back.
Thank you so much for choosing Bentley's, Cynthia! We hope to see you again soon!
Great experience. I have always expected Salem to have better restaurants. This is one of the few truly good restaurants within 1 hour of Oregon’s Capitol.
We honored that you enjoyed your dining experience! Thank you so much for your feedback!
We were served lunch and found the ambiance pleasant with a fire set. There is an impressive bar area and looks like it could have a lively evening crowd. The service was very good and the lunch selections were a good variety. A good choice for business lunch or date night.
We're absolutely flattered, Robert! Thank you so much for dining with us!
Limited menu choices. My Mac and cheese was lackluster and oddly sweet. Waiter asked if I wanted soup or salad with my meal and it turns out it wasn’t included so I paid seven dollars for a side salad. Some kind of electrical fire filled the restaurant with smoke.
Hello JuCi, Thank you for taking the time to write to us about your experience. We were surprised to read your comments about your visit; we have no record of any incident that matches the description you gave us. Please give us a call at 503-779-1413 so that we can speak with you further about this. We look forward to hearing from you.
Our waitress and bar staff were excellent. We all enjoyed our meal
We will be sure to let the staff know, Celeste! Thank you!
The staff is wonderful!! Super friendly and attentive. The food and drinks were great. We loved the many different food options on the menu. It was hard to choose what to have first. We will definitely go back and try some of the other great sounding fare.
We definitely look forward to seeing you again soon, Candace! Thank you so much for being such an amazing guest!
Two good dinners in a nice place. Service was terrific and food was very good - salmon and halibut. Dessert was even better. It's a special place for special days - like 51st anniversaries. We'll be back.
We're absolutely over the moon that you loved your dining experience with us, Nickel! Thank you so much for sharing your special day with us!
Waiter was attentive and very quick to serve. Food was mediocre. Butter salad was weird. 2 scoops of goat cheese on either side unappealing. No taste to salad at all. Needs more to spruce it up. Halibut was over done.
Thank you for taking the time to review your stay, Guest. We were surprised to read your comments, given the overwhelming amount of wonderful reviews we have gotten concerning our new menus, but want to sincerely apologize that your experience did not meet your standards. If you would like to discuss this further, please contact us at (503-779-1413).
The service was top notch and serving sizes were spot on.
The first course was preceded by a pleasant surprise; an excellent glass of iced tea. I am told they brew the tea, let it cool, then pour it over ice to cool to serving temperature just before it is sent to the table. I love iced tea and theirs is intense without being too bold with an underlying fruity flavor; delicious. Warm bread with herb butter was also served and it was excellent.
I had the crab cake appetizer with Asian side salad. The crab cakes were perfectly seasoned and without an overdose of paprika. I liked the dressing, poppy seed, I think, but I thought the fresh, shaved ginger was sushi and... boing! Too intense for my palette. My wife had the seafood chowder appetizer, which I sampled liberally, and found it to be a fresh and flavorful take on chaudière. I am an aficionado of iced tea, clam chowder, and bouillabaisse, including cioppino, so...
For the main course, I had the seafood stew with fennel broth and I loved it! This came with a side of lightly toasted and buttered herb bread, which I used as a sop. Some might find the broth slightly on the salty side, but I did not. For those who do not know, getting salmon, whitefish, along with prawns, mussels, and steamer clams, still in their shells, to cook together evenly without overcooking any of them, is a delicate balancing act requiring skill and timing. This is especially true of clams and mussels. Put them in too soon, and you are chewing on hard, tasteless pencil erasers. Get it right, and you are in culinary heaven. They did and I was.
My wife had the fettuccine prawns. Naturally, I sampled it, too. The sauce was excellent, light and creamy, rich, but not overly so. The pasta was perfection; I do not care for pasta molto al dente, but a scoshe beyond al dente, which it was. Both meals had an ample quantity of prawns.
The food was faultless and as close to dining perfection as I have experienced. Bravo chef!
We are honored that you took the time to write to us about your dinning experience, Chowderhead! Our staff was so happy to hear that you enjoyed your evening, and we appreciate that you were such an amazing guest. This is such an outstanding review, and we will definitely be sharing it with the staff as an example of the service that we strive to provide for you everyday. Thank you!
June 17, 2019. The hostess and waiter were excellent, just as expected and as previously experienced at Bentley's. However, the food was not up to standard. Calzone as burnt on the bottom and had to be sent back. I took a chance on something unusual for me - the Veal Weiner Schnitzel. The meat was tough and chewy. For $25 I would hope for more. The waiter gladly took the first dish back and comp'd it and 10% of the entire bill. It was replaced with the house burger and fries. Really good fries. We will be back because its one of the nicest restaurants in town.
Dear Rich, We are sorry to hear that your experience with us did not meet your expectations and that you found the food lacking. We appreciate that you took the time to write to us, and always value your feedback. Should you wish to speak with us further about your review, please don't hesitate to give us a call at 503-779-1413. We look forward to hearing from you.
I would recommend it because there aren’t any decent establishments. For Salem it’s decent. I would not call it good.
Dear Johanna, We are sorry to hear that you feel this way about Bentley's and about Salem. We do everything we can to provide the best service to our guests and visitors, both as a restaurant establishment and as a part of the larger local community. Thank you for taking the time to let us know what you think, and we hope that your next visit to Salem will exceed all of your expectations.
Slow service. Waited 45 minutes for appetizers and drinks. Waitress often warned us that the particular drinks and dishes we ordered would take extra time. Food tastes great but with our 7 year old the overall time was just too much.
Hi Andrea, We are so sorry for the long wait. We completely understand that the situation can be difficult for young kids, and sincerely appreciate your patience with us. Should you wish to speak with us further about this, please don't hesitate to give us a call at 503-779-1660 and ask for Soraida Cross. Thank you, and we look forward to hearing from you.
As always, the restaurant was quiet, the food and service were great. This is my favorite restaurant in Salem for good food, good service and a relaxed atmosphere. Even when they're very busy, we never feel rushed.
Thank you so much for being such an outstanding guest, Janice! We will be sure to share your comments with our staff, and look forward to seeing you again soon!
Beautiful restaurant, excellent service .... the food was okay, nothing to write home about. We ate very early and they were already out of one desert AND vanilla ice cream. Not a big deal but speaks of poor logistical planning. I had a great margarita!
Thank you for taking the time to write to us about your dining experience, Dennis. We sincerely apologize for the dessert mishap, but do hope to see you again soon, maybe for our new Happy Hour dishes? Have a lovely day!
I would state what I just rated. Everything is Ala Carte. $20 to $28 dollar meal should at least include a salad or soup and it doesn’t. Portions sizes are just fair and I am a light eater.
The vegan option was delicious.
Dear EFill, Thank you for taking the time to write to us about your dining experience. We apologize that your visit didn't meet your standards, but hope that you will give us another chance. In regards to one of your comments, we believe our pricing is comparable to similar properties in the area, and we that we provide a very good value. We regret that this was not your impression. Should you wish to discuss this further, please give us a call at 503-779-1413. We look forward to your call.
I ordered crab cakes and my friends both ordered the seafood stew. The food was beautifully presented and everything was delicious.
The crab cakes we the best I have ever had. We then ordered desserts---I had the Creme Brulee (can we say perfection??) and my friends shared flour-less chocolate cake which they thoroughly enjoyed.
The service was spot-on and very appreciated, our server was quick and available but didn't hover.
Thanks for a really nice late afternoon dinner and dessert!
Thank you so much for the absolutely outstanding review, Mary! We truly appreciate that you took the time to let us know about your experience, and hope to see you again soon!
We were disappointed in the service, the food and the overall experience. The short rib itself was good, but the sauce was weak and lacked a Demi glacé flavor. Salad had sat around and was limp. Crab cakes and sauce were good. Waiter was MIA and needed to be told our wine order 3x. Overall, we rate it a C-.
Dear Maureen, thank you for taking the time to write to us. We sincerely apologize that your dining experience with us did not meet your expectations. We take pride in our guest service and attention to detail, and always look for ways to improve for the future. Should you wish to speak with us further about this, please give us a call at 503-779-1413. We look forward to hearing from you.
Our server was very friendly and was always there with refills-the food was amazing
Thank you so much foe taking the time to let us know about your experience, Lauren! We hope to see you again soon!
We welcomed 4 of our “foodie” friends from Portland to join us for dinner. Everyone’s dinner was exceptional and beautifully presented. We shared 2 deserts that were so delicious. Will definitely visit you again!
We are so happy to hear that your group had such a lovely dinner with us, Ann! Thank you for choosing Bentley's!
Excellent service by Jacob! The food was fantastic! This is a wonderful place to go! We highly recommend Bentley’s Grill!!
We will be sure to let Jacob know that you appreciate his hard work, Sparky! Thank you for the feedback, and we hope to see you in the restaurant again soon!
We have been there many times and excellent food and service almost every time.
We are always happy to see you, James! Thank you so much for being an amazing guest!
We went for Mother's Day Dinner. We got there 15 minutes early. We got right in.
It then took about 15 minutes to get water and coffee. They had a set menu for adults
and for kids. So it didn't take long to make up our minds. So it was about 11:50 I think.
when we got our waiter to take our order. We did not get our food until about 1:05 over an hour
to get served. It was not that busy at this time so we don't know why it would take that long.
Our waiter did come over a few times to check on us an say they were sorry it was taking that long.
I thought it was way too long for the food almost left. The cost was I thought a little high and we didn't even have a dessert included in the package. so wasn't that happy.
Had a marvelous time for Mother's Day. Hope you guys continuing with the brunch.
Thank you for dining with us on such a special day, Leslie! We hope to see you again soon!
We went early to the Mother's Day Brunch. Everyone was warm and welcoming. Our server did a great job and ambiance was fine. The food itself was ok but really overpriced for what we received. A small fruit cup with even smaller mini Danish and Eggs Benedict (no potatoes or side) and coffee. Anything else was extra. $29 (and we tip well!) was just too steep.
I've never felt overcharged there before and would recommend Bentley's...BUT not for this event.
Thank you for taking the time to write to us about your Mother's Day experience, Vicki. We always appreciate your feedback and will definitely take it into consideration for the future. We believe our pricing was comparable to similar properties in the area for the holiday, and we feel we provided a very good value. However, we regret that this was not your impression, and do hope that you will give us another chance in the future. Thank you!
The last 2 times we've eaten at Bentley's we've found the appetizers delicious, but the entrees only fair. I would definitely recommend Bentley's, but for appetizers only.
Thank you for taking the time to let us know about your experiences, Mark. We always appreciate guest feedback, and hope to see you again soon.
The entire experience was excellent. The service, in particular, was the best. I'm not a cheapskate, but I believe the prices are on the "too high" side, and based on name and what people expet to pay. There are other fantastic restaurants with excellent atmosphere, great food, and excellent service at about half to two thirds the price. I always like to see what I am paying for; I didn't see it here, but people pay it.
That said, the high prices are the ONLY thing I question as to the "why." It's a "Grill." The service was wonderful, friendly and attentive. The food was very good; everyone at the table agreed, but certainly does not "blow away" other places with much lower prices.
We all (6) had a great time being together for our special celebration. If cost is no object, then you can certainly count on great service and good food. Again, this is just me wanting to justify what something costs.
Good food and Jacob great waiter. The bar was way to crowded and if we go back we will skip the bar. Way too crowded and noisy. Glad we were seated in a quiet area. Good food, great service.