Benihana - Wheeling, IL

Benihana - Wheeling, IL reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. G

   Gerald

   Chicago1 review

   3.0

   Dined on February 15, 2025

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 3

   We had to wait extremely long to be seated. Then we had wait an even longer time to start eating. The entire time we were there it was super cold. Could t understand why it was so cold at our table. The food was pretty good tho.
   

   Benihana - Wheeling, ILResponded on February 17, 2025

   Hey Gerald, Thanks for taking the time to share your experience at Benihana - Wheeling, IL. We're glad to hear that you enjoyed the food, but we're sorry to hear that the service and temperature during your visit didn't meet your expectations. We understand how frustrating it can be to wait for a seat and to start eating, especially when it's cold outside. We'll certainly take your feedback into account as we continually strive to improve our customer experience. We hope to have the opportunity to serve you again in the future. Best regards, The Management Team
   

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2. C

   Carlos

   Chicago2 reviews

   5.0

   Dined on February 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was our first Valentine’s Day, and everything was perfect from food to Service
   

   Benihana - Wheeling, ILResponded on February 22, 2025

   Hello Carlos, We're overjoyed to hear that your Valentine's Day at Benihana - Wheeling, IL was perfect! It's wonderful to know that you enjoyed our food and service. Your kind words truly mean a lot to us. We strive to make every occasion special for our guests and your feedback is a testament to our efforts. We look forward to serving you again soon. Thanks for choosing us! Best, The Management Team
   

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3. D

   Dianna

   Chicago1 review

   5.0

   Dined on February 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 1

   Everything was great from the host to the waiter to the chef, except the people we where sitting with! HE DROPPED HIS WHOLE HOT SAKE ON ME AND THREW HIS CHOPSTICKS AT ME
   

   Benihana - Wheeling, ILResponded on February 16, 2025

   Thanks for visiting us, Dianna! We're thrilled to hear that you had a great experience at Benihana - Wheeling, IL. We're glad our team was able to provide good service and the food met your expectations. We apologize for the unfortunate incident you experienced with your food. We value your feedback and will address this with our team. We hope to see you again soon!
   

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4. T

   Thomas

   San Diego1 review

   1.0

   Dined on February 15, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We made a Valentine's Day dinner reservation for 6pm. We arrived on time, but the restaurant was over booked. After waiting 30 minutes we decided to eat in the sushi bar area. The server greeted us and let us know it would be 20 minutes before we could order. After waiting 50 minutes at this point, we ordered the national special, "Taste of Benihana". Unfortunately, the server said she couldn't place that item into the "system". Needless to say a complete waste of our time. We left to celebrate at a locally owned establishment that welcomed us and provided far superior service.
   

   Benihana - Wheeling, ILResponded on February 16, 2025

   Thanks for the feedback, Thomas. We're sorry to hear about your experience with the Valentine's Day reservation at Benihana - Wheeling, IL. We understand that waiting for over an hour could be frustrating, especially when you're looking forward to a special meal. We apologize for the inconvenience caused and assure you that your experience is not reflective of our usual service. We hope you'll give us another chance to provide you with the exceptional service we're known for.
   

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5. D

   Daisy

   Chicago1 review

   5.0

   Dined on February 14, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent  food and service definitely will recommend it to friends and family members 
   

   Benihana - Wheeling, ILResponded on February 18, 2025

   Hi Daisy, Thank you so much for your kind words and for giving us a perfect rating! We're thrilled to hear that you enjoyed the food and service at Benihana - Wheeling, IL. It's always our goal to make our guests feel special and we're glad we hit the mark for you. We truly appreciate your recommendation and look forward to serving you and your family again soon! Best regards, The Management Team
   

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6. R

   Ronald

   Chicago36 reviews

   5.0

   Dined on February 9, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We love going to Benihana. The food. The service. The quality of everything is top notch! Never disappoints.
   

   Benihana - Wheeling, ILResponded on February 11, 2025

   Thanks for the review, Ronald! We're thrilled to hear that you always enjoy your experiences at Benihana - Wheeling, IL. It's wonderful to know that our food, service, and quality consistently meet your expectations. We truly appreciate your kind words and look forward to serving you again soon!
   

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7. C

   Chris

   Chicago1 review

   4.0

   Dined on February 9, 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   The food and experience was nice. I would have loved a little more rice and to have the rice and proteins(chicken, shrimp, and steak) together. Alcoholic beverages were phenomenal
   

   Benihana - Wheeling, ILResponded on February 10, 2025

   Thanks for the review, Chris! We're thrilled to hear that you enjoyed your experience at Benihana - Wheeling, IL. It's great to know that you appreciated our food and alcoholic beverages. We're sorry to hear that the rice and proteins were not served together. We're always striving to improve our guests' experiences and your feedback will help us do that. We hope to see you again soon!
   

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8. R

   Richard VIP

   Chicago98 reviews

   4.0

   Dined on February 9, 2025

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 5

   It was fun but seems to be a place to come to celebrate something other than just have dinner (which is what we were doing). It was more expensive than we thought for what you ultimately get food-wise, but it’s the show and all the staff you’re paying for, which is fine. What food we did get was good, weird 3 of us were done with our chicken/seafood combinations before they even started the steak two people chose. Odd to eat while others in your party are waiting for their food cook in front of you. I’d give it 7/10.
   

   Benihana - Wheeling, ILResponded on February 10, 2025

   Thanks for visiting us, Richard. We're glad you enjoyed the food and the show at Benihana - Wheeling, IL. We understand your concern about the cost and we aim to provide the best value for our guests. We're sorry to hear about the wait time for your food, it's not typical of our service. We appreciate your feedback and will use it to improve. We hope to welcome you back soon for a more enjoyable experience.
   

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9. M

   Mariano

   Chicago4 reviews

   5.0

   Dined on February 9, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Such a wonderful place to have dinner with the family. The staff is very friendly. They chefs are very entertaining and the food is delicious. We ordered from the Wagyu menu and it was well worth the price.
   

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   Benihana - Wheeling, ILResponded on February 10, 2025

   Thanks for visiting us, Mariano! We're thrilled to hear that you and your family had a wonderful time at Benihana - Wheeling, IL. It's great to know that our team's friendly demeanor and delicious food made your experience memorable. We're especially glad to hear that you enjoyed our Wagyu menu. We strive to provide a memorable dining experience for all our guests, and your kind words are a testament to our efforts. We look forward to serving you again soon.
   

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10. R

    Robert

    Chicago10 reviews

    2.0

    Dined on February 5, 2025

    1. Overall 2
    2. Food 2
    3. Service 4
    4. Ambience 2

    Disappointing! Haven’t been there in years. Thought we would try it again as they were part of restaurant week. Server seemed a bit upset that we didn’t order cocktails and we wanted the restaurant week menu. The chef was boring. Not much of a show. Food was bland and uninspired, except for the soup. The soup was very tasty. They use way too much butter also. Kept lopping it on! Will not return. Many other places are much better!
    

    Benihana - Wheeling, ILResponded on February 7, 2025

    Hey Robert, We're really sorry to hear about your disappointing experience at Benihana - Wheeling, IL. It's disheartening to hear that we didn't live up to your expectations, especially during restaurant week. We're sorry about the service, the food, and the excessive butter use. We pride ourselves on our culinary offerings and we regret that we fell short this time. We appreciate your feedback and will certainly take it into consideration as we strive to improve. We hope you'll give us another chance in the future to provide you with the quality experience you remember from our previous visits. Best, The Management Team
    

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