Benihana - Wheeling, IL

Benihana - Wheeling, IL reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. K

   Krista

   Chicago5 reviews

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Augusto, our chef, did a great job! The food was very good. Service was very good.
   

   Is this helpful?

2. f

   fabian

   Chicago4 reviews

   4.0

   Dined 2 days ago

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 3

   You have to try Hibachi Grill at least once. It is entertaining and different from any other dining experience. Food is good, nothing that says "I have to go back". Quite pricey. Nothing that would make me say, never go again, but nothing I am dying to return to.
   

   Benihana - Wheeling, ILResponded today

   Dear Fabian, Thank you for giving Hibachi Grill a try and for sharing your thoughtful feedback. We're glad you enjoyed the unique and entertaining dining experience, and that the food met your expectations. We understand that while it may not have left a lasting impression, you still found value in the experience. Your comments on pricing and overall impression are helpful as we continuously work to improve. We hope to welcome you back in the future for a visit that stands out even more!
   

   Is this helpful?

3. J

   Jerry VIP

   Chicago5 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Chefs are great as always. Dining experience consistent.
   

   Benihana - Wheeling, ILResponded 1 day ago

   Hello Jerry, We're thrilled to hear that you had a great dining experience at Benihana - Wheeling, IL! It's always a pleasure to know that our chefs are consistently meeting your expectations. We're glad that you found our food and service to be top-notch. We appreciate your feedback and look forward to serving you again soon. Best, The Management Team
   

   Is this helpful?

4. J

   Joan

   Chicago1 review

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food and service were outstanding, we were have a birthday and the staff went out of their way to help us celebrate it.
   

   Benihana - Wheeling, ILResponded 4 days ago

   Thanks for the review, Joan! We're thrilled to hear that you had a memorable birthday celebration at Benihana - Wheeling, IL. It's wonderful to know that our team went above and beyond to make your special day special. We're glad you enjoyed our food and service. We look forward to serving you again soon.
   

   Is this helpful?

5. B

   Ben

   Las Vegas41 reviews

   5.0

   Dined on April 23, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Domingo was an excellent Hibachi Chef,ambience great!! Very clean & modernized.
   

   Benihana - Wheeling, ILResponded on April 24, 2025

   Thanks for the review, Ben! We're thrilled to hear that you enjoyed your experience at Benihana - Wheeling, IL. Our team takes great pride in creating a modern and clean ambiance for our guests, and we're glad you appreciated it. We're also delighted to know that you had an excellent time with our Hibachi chefs and found the food to be delicious. We hope to see you back soon!
   

   Is this helpful?

6. D

   Dario VIP

   Orlando15 reviews

   5.0

   Dined on April 21, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   My dining experience never disappoints at Benihana’s! We love the food and the staff at the Wheeling location. We go on special occasions; sign up for the $30 bday coupon, and whenever we want a dorm amazing steak! I look forward to our next visit.
   

   • 

   Benihana - Wheeling, ILResponded on April 23, 2025

   Thanks for the feedback, Dario! We're thrilled to hear that you consistently enjoy your dining experiences at Benihana - Wheeling, IL. It's wonderful to know that our food and staff continue to impress you. We're especially delighted that you appreciate our special steaks for special occasions. We look forward to making your next visit a memorable one with our exceptional service. Looking forward to serving you again soon!
   

   Is this helpful?

7. M

   Mel VIP

   Chicago110 reviews

   5.0

   Dined on April 20, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service was very attentive. Food was delicious. Our chef was very nice and did a great job.
   

   Benihana - Wheeling, ILResponded on April 22, 2025

   Thanks for the review, Mel! We're thrilled to hear that you enjoyed your experience at Benihana - Wheeling, IL. It's wonderful to know that our team's efforts to provide excellent service and delicious food were appreciated. We strive to offer the best value to our customers, and your feedback helps us to improve. We look forward to serving you again soon!
   

   Is this helpful?

8. g

   grejebian

   Chicago17 reviews

   3.0

   Dined on April 18, 2025

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   Not our first time. Benihana seems to be the Birthday Capital of Wheeling, which is fine... adds to the ambiance of multi cultural servers singing Happy birthday in Japanese. The celebratory souvenir photos are a nice touch. The tableside show seems to be losing its luster, I'd love to see the training manual for an onion volcano or spatula juggling. Not every chef masters it so well. ***be sure to verify your order. My son got NO ENTREE at all because server misunderstood his request for fried rice...it's a little loud and there are some language barriers with the staff. Order by number would help. Our table partners also clearly didn't get what they expected because the mom packed up the entire meal. By the time you realize something is wrong it seems too late to fix it because everyone else has already been served or their food is getting cold. $7 upcharge per person for fried rice seems ridiculous. I don't think it used to be like that. The entree prices are high enough already. I'm not so keen on coming back to Benihana much as I like the menu.
   

   Benihana - Wheeling, ILResponded on April 20, 2025

   Hey Grejebian, Thanks for your feedback. We're glad you enjoyed our atmosphere and the Japanese theme. We apologize for the confusion with your order and any language barriers. We're also sorry for the disappointment with your fried rice experience. We're always looking for ways to improve and your feedback is invaluable. We hope to see you again soon and provide a better experience. Best, Benihana - Wheeling, IL Management Team
   

   Is this helpful?

9. L

   Lindsey VIP

   Chicago3 reviews

   5.0

   Dined on April 11, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always wonderful here! Jamie the waiter was attentive and really wonderful
   

   Benihana - Wheeling, ILResponded on April 13, 2025

   Thanks for visiting us, Lindsey! We're thrilled to hear that you always find your experiences at Benihana - Wheeling, IL to be wonderful. It's great to know that our team's attentive service made your visit enjoyable. We strive to provide top-notch food and service to all our guests, and your feedback affirms that we're on the right track. We look forward to serving you again soon!
   

   Is this helpful?

10. K

    Kathryn

    San Diego2 reviews

    5.0

    Dined on March 30, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We came with a party of 9 and our server was so amazing. Andreas was super quick and helpful with filling the drinks of everyone, including the needy 5 kids in our crew. Our cook was fun and made delicious food. Great experience.
    

    Benihana - Wheeling, ILResponded on April 3, 2025

    Hello Kathryn, Thank you for your wonderful review! We're thrilled to hear that your group had a great experience at Benihana - Wheeling, IL. It's wonderful to know that our team was able to quickly and efficiently handle your party's needs. We're also glad to hear that you enjoyed our food and found it to be fun and delicious. Your kind words mean a lot to us. We look forward to serving you and your crew again soon! Best Regards, The Management Team
    

    Is this helpful?