Benihana - Wheeling
The people we sat next to were load and obnoxious. We could not use our coupon because it didn't print correctly. Overall, not worth the drive or money. Past experiences were better.
The chef, Rick, was awesome, however the server,Jose, was really lousy. It took 30 minutes before I went to speak with a manager to get someone to take our order. Refills were slow to non existent. Then at the end none of the six of us were even offered the green tea that was part of the meal. Would recommend visiting a different location.
We love going to the Benihana in Wheeling, we always request the best chef Omar, and server Laura!
My daughters 19th birthday
good time ! little pricey but lots of food and fun
Out go to restaurant for quality food and excellent service. There is never a time when you are let down!
We went on a double date here a few days ago. We were early, so we approached the bar for a drink. The bartender was really aloof, and it took us at least 5 minutes to just get a drink menu. Bad start.. after, we were seated at a hibachi table where our server started out great, but after we ordered our first drink and dinner package, we had to wave him down for a refill or to just get dishes out of the way for the next course. Dinner was delicious, and drinks tasted great, but the service was mediocre overall.
Very disappointing this time. We couldn’t get our dirty dishes cleared which didn’t leave us hardly any room to maneuver main course. Had a few Gluten free folks with us and even though they offer Gluten free menu they cook on same grill as non gluten free. Had to ask 3 times for the kids chopsticks. Chefs need to do a much better show, especially for the kids.
Service was terrible, food was barely ok, but gave me mushrooms after specific instruction not to.
We had such a good time. My little guy loved the show so much that he was willing to try food he normally wouldn’t eat.
We frequent hibachi because it is fun; this experience was uncomfortable accompanied by poor service. We will not be back.
I was not impressed by the flavors of the food. Much of the food was bland.
Kids birthday- great for kids!
Not much of a "show" when cooking the meal.
Not as good as it used to be.
Somewhat disappointed for the amount of money you are paying.
The food was very good. Our Chef was Rick, and he did an amazing job cooking and entertaining. We are very lucky to have had him as our Chef. We will definitely be going back again soon! This is my favorite Benihana!
Celebrating birthday at Benihana and it was very good. Service by Jenny was outstanding. Great experience.
It’s an experience that you can’t really get anywhere else.
Great service and staff as usual.
Always a fun experience.
I've been to the Benihana in Lombard and Schaumburg and I had better service at both of those. I had brought a friend who has never been to a Benihana before and I apologized to her because the experience was poor compared to the other two locations I've been to. The waiter seemed new, but seemed confused on some questions regarding drinks and menu items.
But I was most disappointed in the chef we had. He had no enthusiasm with his cooking and didn't bring the entertainment factor in that I've had at other locations. He didn't interact with the customers other than asking how they wanted their steaks cooked. He wanted to cook, and that was it. I had the surf side with the calamari, scallops and shrimp... and that was good, and that's all that I thought was really good. Some of the white rice I received had hard, uncooked grains in it. My friend got the shrimp platter and some of the fish wasn't moist and the shrimp she had was pretty firm. She had a matcha breeze and said that was good. The green tea tasted a little burned.
Overall, I was disappointed in my experience here and having someone with me that has never been to a Benihana, I told her that this was not a typical visit and to not let it deter her from ever going again. I can't assume that this would be a typical visit for anyone here, but it was disappointing enough to me that I will go to one of the other locations in Chicagoland.
The atmosphere was great, went there to celebrate a birthday and had a fun time. The sushi appetizer seemed a bit thin and cold and the salad was especially cold like it had been kept in a freezer and had only just dipped below ice level.
The food the chef prepared at the table was awesome as was everything else.
Love coming here with my family, normally we have a great time and it’s always good food! But this last time our chef was silent, looked like he hated being there, not so communicative. Food was a smidge burnt. I understand everyone has good and bad days/nights but I have never experienced this kind of experience really it was not as enjoyable as it typically is!
This isn’t the first time we have dined here. My family and I frequent this location and this location only. I believe our server might have been new, with that being said we were patient with his service. I’m not saying the service was terrible, it was lacking. I’m sure with more experience he will get better. Overall my family was happy and we always enjoy visiting here.
I drove all the way there only to find out that something happened and the restaurant closed. Very upset at the lack of notification and I ended up without dinner thanks to the ordeal.
way too bright, too expensive for what you get, lots of birthday celebrations so noisy, dirty place
Arrived early for reservation then waited long time to be seated. Food and service very good from there.
Outstanding as always! We celebrated my daughters birthday and we were very pleased.
Everyone from the cook to the waiter to the person checking in was incredibly rude. Service was horrible. Food was just OK.
Nice place if not busy , otherwise the service is average.
Food is OK, it's more about the experience
Great food, excellent customer service and fast service!
Most entertaining table chef ever! Wish I knew his name. Good food and service
I wish the chef was more engaging. I have been to Benihana's many, many times over the years and often times the chef is very engaging with the people seated at the table. He was very good, and the food was delicious, but he didn't interact with us as much as some have in the past. My 2 yo son would have enjoyed it more if the chef would have been more active. not a bad review at all just a thought. We will be back for sure!
Absolutely wonderful! Chef, server and hostess warm and friendly.
Food is our of this world - SUPERB!
Made our anniversary very special at the end - brought out ice cream and sang to us.
The food was very good. I was a little upset by how long it took from the time of being seated to the time we actually ate. I also did not feel that it was as clean as I would think it should be. For example, the chef used a rag (did not look clean and maybe used at each table to clean the grilling area) There were two rags. One used to wipe the grilling area and another for the spatula. Then the same spatula was used to place the raw meat on the grill, and again for the vegetables, and then used again to place the cooked food on each customers plate. It would be wiped in the rag. I was a very put off by that.
Loved it as always.
Half of our party was running a tad bit late, yet they still were very accommodating. Love the filet! Benihana’s never lets us down when celebrating a special occasion. Thank you!
Great Anniversary Date! So much fun...
Great time! Delicious Food
A bit pricey but great food and service!!!