Overall this wasn’t the Benihana experience I was expecting. Chicken was overcooked, order was messed up twice (wanted spicy chicken and got regular chicken - then when I commented he just poured spicy sauce all over my chicken/rice and also served me mushrooms on my plate after I said that I didn’t want mushrooms), and the green tea at the end was definitely not steeped for long enough as it basically just tasted like hot water with the faintest hint of green tea. The only saving grace was my friends filet and the onion soup.
Great food as usual but had a reservation for 6pm & our Chef didn't come until 7:30pm. We were in restaurant for almost 2 1/2 hours. Our waitress was very nice but seemed too overwhelmed with other tables. Drinks took a very long time to come back. Think there was 1 bartender. We were there for my moms birthday & it was a Sunday. School night. We come often to Benihana & don't ever remember waiting so long.
Sorry! Not as great of an experience as in the past.
Had a fun time with tasty food. A bit noisy but fun anyway!
Terrible we waited over an hour just for our dinner to be started. We're not even offered desert and I love green tea ice cream. Terrible experience.
Food was great - service a little slow.
The food was okay. The service was okay. We were celebrating 3 birthdays and the server could have done better job at acknowledging that.
The server overcharged us by adding things we did not order and because of the large party they charged 18% gratuities when the service could have been much better.
Everything could've been so much better. I've been here plenty and this time everything was frankly sub-par.
Made reservations to celebrate my daughters 14th Birthday. Arrived at the reservation time and waited less than 10 mins to be seated. After being seated, the waitress greeted and began us in a timely fashion. Food service was a little slow on the chefs part but overall a great dining/entertainment experience. My daught and her friends enjoyed.
I made a 730pm reservation for me and my girlfriend. We were never seated until about a quarter after 8. Our server took forever to come over to us and would disappear. By the time our chef came out it was almost 9. The food was good just took an hour and a half to get our food
The service was HORRIBLE our table was seated promptly upon arrival but had to wait over an hour for the server to come and take our drink orders from there it was all rushed! I distinctly informed them I was allergic to mushrooms but the chef still used the same utensils to cook all the food! Then it was bland and not well prepared after all that dessert was included in our meal which wasn’t offered and once we informed them of my husbands birthday they brought chocolate ice cream not once asking what flavor was wanted (he’s allergic ) flatly one person our server sung happy birthday then overcharged me for my meal !!! I’ll never go back to that location I wish I could get my money back it was truly a waste of time and money
was very disappointed this time. We eat there often and this time the food was not as good as usual. The rice [beef which cost $4 extra] was so bland. Our friends had the chicken rice and said the same thing. Service was slow. I ordered the Chateaubriand and it wasn't as good as usual. The lobster was overcooked and the last time I ordered it in april, I got two lobster tails. This time one. I have to say that this time it was not worth the money at all. Our chef [Singleton] seems to be a little bit lost. It might have just been the fact that it was the day after memorial day and the restaurant was very quiet that night. Not that many people there. But the rice should be checked out. It was really awful.
We normally have a very good experience at this restaurant, however on our latest visit we sat for just shy of an hour before any food hit the grill. Apparently the gentleman who served our cocktails/soup/salad neglected to turn on the grill so a full table of visitors had to sit around and wait for the grill to heat up. The manager did graciously take 15% off our tab so that was very much appreciated. Luckily we were not in a hurry.
I love Benihana but there is always such a long wait brill your chef comes to cook. The waitresses barely return to the tables to check on things
Amazing service, entertainment with the chef was 10/10, and food was cooked to perfection
The only reason we return to Benihana is because my son, for some unknown reason, likes to go there every year for his birthday. The only good thing is the photo they take at the end.
Prices increase every time we go, food is lackluster, chef "show" is hopelessly BORING BORING BORING - most of them act like they don't want to be there....
Definitely not worth the money for what you get.
Chewy steak and shrimp costs $135 for 3 people.
My son's plain white rice never came until I asked waitress after everyone was done eating.
Waitress didn't bother coming back to ask if we needed drinks, water, etc. Had to flag her down...
DISAPPOINTED YET AGAIN
PLUS, even though I make the reservation way in advance, and note it is for a BIRTHDAY, they always stick us on the corner of the table like 2nd class citizens, they say the front seats are for larger parties. Disgraceful for what we pay to be treated like this...
The cocktails were awful. Vodka tonic tasted like vodka and water (flat). Two in our party ordered gimlets which apparently the bartender nor the waitress comprehended, so they
made it up instead of saying they didn't know how to make it. Two others ordered the bellinis
And they said they were ok.
Our dessert-ice cream was served before we finished eating our meal.
Considering we were there on a Wednesday night and the restaurant was not nearly full we felt very rushed to eat and get out.
Always a fun outing. FOod was delicious. The birthday coupon for a free entree made the price more reasonable.
Awful experience. Even with a reservation it took 1 hour to have us sit on the table, and after being waiting on the table for 15 min someone came to take the drinks order which took another 20 min to be delivered. They started bringing the soup and salad even before the drinks and we hadn’t even ordered the food yet. After that, we had to wait another 30 min for the chef to come so the overall visit was almost 4 hours and my kid was already sleeping on my lap because it was so late and he didn’t even touched his food. I Love the food but will never come back
Your manager is the worse !!! !!!! I go there often ! The Cheft need Need entertain More !
The food took forever. We waited almost 2 hours. It was nippy inside. I took my mom there as a mothers day dine. We were paired with teenagers. They guy next to me said something about Jamaicans knowing i was. I didnt want to start a scene.
Disappointed with the lunch menu, food was cold when served, not very tasty
We went for a special lunch to celebrate a birthday. The express lunch is a great value. Food was tasty but plan on spending more than a lunch hour.
Great food and service
Overall everything was very good. It's a good place for a special occasion.
Waited longer than expected. Even with a rsvp
Food was amazing like always,but I had 4 o’clock got there at ten to three and still had to wait 1 hour
I had a reservation for 3pm. Although it was mothers day I knew it would be crowded but that was an understatement. It was ridiculously packed and although my party and I was not seated until 3:48pm the food was good. I just think reservations should be handled a bit better.
It was mother's day so I did expect it to be busy so waiting the extra 30min for my table was no big deal. The dining experience itself was great. Service was attentive and our chef was fun and entertaining.
We went for Mother’s Day. It was perfect! We had a great time as always. Thank you.
Good service and entertaining
Great service and good food. Needs a little decorating. More pictures and ethnic design. I was disappointed when I walked in. Expected a much prettier restaurant.
My wife and I invited my two sons and their wives and children to celebrate my birthday. I ordered for everyone so no one had to read the menu. The chef was very entertaining which kept the children amused. Since it was a weekday evening I believe we may have gotten special attention. The hostess sang two songs at our table to celebrate my birthday. I will without a doubt return to Benihana.
Great food. Nice enthusiasm.
We had a reservation for 7pm. We arrived at about 6:3]pm and were taken to put table on time! The waitress was very nice and professional and the food was very good!
It was a great time!
HAD A 7:15 RESERVATION WAS THERE ON TIME BUT NOT SEATED TILL 7:45...THEY ALWAYS TELL YOU IF YOU ARE NOT THERE ON TIME OR 10 MINUTES..THEY WILL CANCEL YOUR RESERVATION AND MAKE YOU WAIT...BUT THEY DO NOTHING WHEN THEY CANT KEEP UP THEIR PROMISE OF SEATING YOU
Food was amazing, service was great and we loved watching the chef cook our food. Will definitely be back!
Friendly atmosphere. Great food. Decor great. Server courteous.
We were 9 and felt cramped because hostess asked us to leave 2 empty chairs??The chef hardly spoke English and wasn't very entertaining (3 children present). The waiter who took orders and served drinks was personable. The food wasn't tasty and not up to Japanese standards. Very pricey, but a unique experience for children
I heard Benihanna is the leader in hibachi style so i was willing to pay a little extra to partake. I have been to several other hibachi establishments including on cruises. Unfortunately this was the least flavorful food by far. Between the 2 of us we had filet mignon, regular steak teriyaki, chicken, shrimp, fried rice and spicy fried rice. Out of all that the chicken was just ok and everything else was pretty bland except the spicy rice. Usually the chicken is my least favorite. Also the chef performance was very rushed and didnt do many of the fun things i have seen at other places. Again i say i heard benihana was the big name for this stuff. The chocolate icecream was actually excellent but the waitress caught a attitude when i had to remind her it is included with my meal according to the menu selection i made.
Our whole table seemed not to enjoy the food. Normally we always see joy in the other patrons faces as they eat but none this time. Maybe just a bad night or bad chef .