Great time and food.
Excelente experiencia, recomendado 100% para cualquier celebración, relación precio valor bastante aceptable.
Service is sloooooooooow. 8pm reservation, we sit at 9pm...ridiculous. It wasn’t a busy night with plenty open tables. #skipit
Had a bad experience arrived 7:45 for a 8 pm
Reservations didn’t get seated til 9:30 didn’t eat till 10. My kids didn’t like the food was very tasteless chef kept sneezing and was not interactive with us. I spent $324 for bad food. Ruined my Valentine’s Day. My first and my last time.
Probably one of the worst dining experiences I’ve ever had.
It was Valentine's Day and it was not a lovely evening. Reservation was for 7:30pm and we did not get food till 8:45pm. The service and manager that evening were absolutely horrible. We have been going for over 6-7years and I don't think we will be going anymore.
We went to Benihana for Valentine's Day with the family. The place was busy as expected. Had a reservation for 7:30 and did not get the table till 8:45. On top of that the service was horrible. We had one waitress who was running around serving more tables than she could handle. The food was also just OK and very bland, except for the steak which was good. Overall, it was not a good experience and definitely not worth the money. You have better restaurant options in that neighborhood. Skip this one.
It was a limited menu for Valentine’s Day and they raised the prices for it. They called the day before to confirm but didn’t tell me about the menu for a heads up.
Great food. Entertaining hibachi chef. Can't wait to go back and eat at Westbury Benihana again.
Maybe the worst dining experience I’ve ever had. Reservation was for 8:45 showed up early. Wasn’t seated until roughly 10pm. Didn’t see even a glass of water until 10:15. Was there with 4 kids and 4 adults. Kids literally feel asleep at the table waiting for food. We didn’t eat until almost 11:30pm. Terrible service, terrible staff except for the chef who was great. Even he was frustrated cause he had to leave the table to go get bowls to put fried rice in. Overall terrible place and will not be returning ever. Try another one cause this one sucks!
All was great, just that it took a bit too long for food service to begin.
It was my sons birthday. The service was horrible the chef who did our cooking made a mistake after mistake after mistake when I complain to the manager it was like he didn’t care I like the restaurant but this was a horrible night for my sons birthday
Very good. Good food and service
I scheduled a reservation for 7 and arrived early, but waited over an hour and wasn’t seated until 8. I was a little cranky at that point.
Otherwise, the food was fantastic and it was super fun, like hibachi always is.
Is was nice the waitresses was nice she was very happy and very porfinal and she took our orders and the chief was nice and the food was will very tasteful and we'll cooked and his area well clean and wash his hands after he cooked our food we recmond our friends to come to banna hanna this restaurant are well clean and very good well clean and people was nice to the staff and the manager
Very nice evening
I had reservation for 715 but I had to wait 30 mins for table. NOT COOL. They were not all there. Prices are high and the chef did not do anything cool as a performance. Drinks and food was tasty.
Waited over a half an hour past our reservation time. Kept asking when we were going to be seated and they kept telling us we were next. But once we were seated, food and service was wonderful.
The chef was not friendly. We ordered chicken fried rice and he gave our chicken fried rice to another couple that ordered white rice, and just gave us the left over plain fried . He also did not give me the appetizer that was included in my meal. He told me I do not get the appetizer and gave it to another couple on the table (which was extra for them). Not sure if he just didn’t know what he was doing or if he did it on purpose. Either way it’s not good, when you don’t get what you paid for. The food was just ok.
Waitress disappeared after taking orders so there were no refills on drinks. Wife order mixed drink which was very poorly mixed. At the end of the night my bill was mixed up with another party and had to request it be corrected.
Chances of visiting this benihana again very poor.
Waitress was forgetful and forgot our drinks desert lost the coupon etc but the cook and food was great. She was s trio
Went there for a special occasion, my sons 16th Birthday ( he requested that we go there). Server was horrible ( I don’t think he wanted to be there) chef was very quiet. No entertainment like we are used to. I will never go there again. Ruined what was supposed to be great.
Our waitress kept disappearing and our chef/cook had no energy gotvthe order wrong and did nothing to correct it! Was the worst experience ever and a big disappointed for celebrating my daughters birthday!
The food is always great when I go to Benihana's. I love it!
It took 50 minute to waiter show up and take the order after we sat down inwas very disappointed with two kids
Made us wait even tho we had a reservation. After we were seated we had to continue to wait for a waiter and the wait even longer for the chef. It was cold and uncomfortable. Inconsiderate staff. The waitress insisted that it was someone's birthday and that we wait for her to get the camera and iceceam to boast her tip even though she wasn't the best. Poor experience
Listen for years I liked BHH. but of late the price of taking a family out is really too expensive. there is not need to add on every single thing. Life in NYC is oppressive enonough financially, why can't you maintain a fairer priced menu.
My party consisted of three people. We had arrived a few minutes early, as our reservation was for 9pm. We had been told it would be a few minutes, which I understood was going to be more than a few minutes since the place was packed, but we waited for MORE THAN AN HOUR to be seated. We were the last party left in the lobby to be seated. People that had arrived AFTER us with later reservations and MORE PEOPLE were seated BEFORE us. I didn’t think that was too fair. When we finally got seated after waiting, the experience was great. Danilo is amazing at his job and made it fun. The only thing I wasn’t happy about was that we were seating at 10 and didn’t start until almost 10:45, getting our food and staring to eat at 11 PM. It felt rushed towards the end, and by the time we left it had already hit 12 AM. I was disappointed at the amount of time wasted waiting and how it was a bit of a rushed experience.
Even with an 8:00pm reservation, we waited for 2 hours and decided to leave because there was no indication that we were getting any closer to being seated. It was now 9:45pm, extremely overbooked... not sure why there is a reservation option here when they accept every single walk in. Go to Benihana in the city, its better and more organized with reservations!
That Saturday the place was jammed pack a lot of children was celebrating they bdays.... so it was very noisy crowded.... and u really didn’t get the hibachi experience of it was your first time coming... didn’t bother me personally bc I always eat at hibachi place... overall food was good