Benihana - Westbury, NY
- Surfaces sanitized between seatings
- Common areas deep cleaned daily
- Digital, disposable or sanitized menu provided
- Sanitizer or wipes provided for customers
- Distancing maintained in common areas
- Waitstaff wear masks
- Sick staff prohibited in the workplace
- Staff temperature check required
The Chef was charming and the food was excellent. The person who took the order was not good at all . She didn't give us a menu when we asked for one, (my barcode and camera phone didn't work with your napkin barcode) But gave one to the couple that came after us. We knew what we wanted though since we have been there before.
She came and asked us how the meal was before the Chef was even done, and didn't come back to see if we liked the meal after the Chef was done never asked if would like to refill or drink nor asked us if we wanted dessert, sent the busboy to clean up our dishes and never asked if we wanted to pack up what was left over I had to stop him and ask another waitress for containers to pack up our left overs. She brought the check over before she asked us if we wanted dessert. When I reminded her that I had given her the Birthday Certificate , She went to get the Ice Cream but never asked me what flavor I wanted. It doesn't matter to me whether you sing Happy Birthday or not. But, she seamed confused, & it took her a couple a minutes to figure it out. I told her to forget it.
I was told by the Manager that she was there for along time & she should know better. My friend and I have come often and if I was a first timer I don't now if I would have come back. The couple that sat at our table were first timers. (I don't know if they will be back) I expect that when a Restaurant is as expensive like yours, you expect the serves would be superb from opening till closing. Although this wasn't one of my best experiences from Benihana and last night it was questionable I still would recommend it.
It was my daughters 18th birthday which I put on my reservation. There was no mention of it when I walked in. The hostess was very underwhelming, there was no enthusiasm in her demeanor at all. The server was ok nothing to brag about. I was entertained by the chef as I should be he was great and very accommodating. When I went to the restroom I mentioned to the busboy to let my server know it was my daughters birthday. So he walks to the table while I’m there and points to me, of course then the server asked how she help. I was totally annoyed. Once we were finished only 2 people came out to sing happy birthday on a scoop of ice cream that looked like they didn’t want to do it at all. The only way I’d come back is for take out. Maybe
Dissapointing. Table was very sticky and food was bland. Service was good. Good for once a year maybe. Will look for a local hibachi restaurant that puts more effort into the food. It’s a chain restaurant
Good service ,ambiance and the food was great and priced reasonably 👍🏽
Mayo the chef and Jose the waiter made the experience enjoyable and amazing!! They are enthusiastic and very caring! 10/10 and will definitely be requesting them again next time!
Excellent waitress and chef. Would recommend to a friend.
The service was welcoming and friendly. Our food looked and tasted delicious. The chef was nice and talented. However, the table was sticky and the ladies room was disgusting. The restroom floor was wet in front of the toilets and in front of the sinks. The faucets were wobbly and loose. The toilets and floor were not clean. The restroom as well as the entire restaurant is worn, shabby and in need of cleaning, repair and upgrades.
I enjoyed my experience at the Westbury Benihana. Prior to this visit, I had only visited Benihana in Manhattan, NY.
I will definetly come come to this restruant again.
Food and drink was great. Cook was great as well.
The food was good and the place wasn’t that crowded. The food was a good price .
It was great, going back again soon. Food was perfectly cooked.
Everything was good. Food was a bit salty. They cook in front of you but I guess you have to tell them in advance not to much salt hesitate and its too late. I will go again and recommend.
This is by far the worst hibachi I’ve ever been to. Price was outrageous for the choices and cleanliness of the restaurant. My cook took forever to get to our table and forever to make the food. The table was beyond sticky to a point you can’t even touch it. It was a birthday dinner and got the sloppiest announcement. I would never come back to this location or any other at that nor would I recommend it to anyone
Quality of food has gone way down and bathroom were down right disgusting! Will not be going back. Very disappointed.
Akways consistently good food and service
Good covid protocol in place. All Benihana workers were wearing masks and tables were kept to minimal levels with enough separation between guests
The service was good. The wait staff was attentive. If you are nervous about Covid, they do a good job of keeping your party separated from others.
Great chefs and staff. Very attentive and customer & service focused!
Great, fun family dinner. Service was good and the food was tasty.
Reasonably priced, food prepared in front of you, family oriented.
Everything was great, food, service, and value. However, I did notice that the wait was a bit long for appetizers(kitchen) and bar drinks. Perhaps more staff would make the experience better, without long pauses in between courses.
first time being there and it was crazy. our server beyond friendly/always checking up on us.
My experience was wonderful yesterday our server Jose was great and very attentive. The cook Santos was entertaining and energetic overall great experience I will be back
The server was not attentive at all ,left my glass empty and never asked if we were okay.The end of the night when we asked for the bill and left a tip the waiter then asked for more money,I've been to alot of restaurants and have never had anything like this happen.
I had asked for them to sing to my daughter for her bday and they didn’t even acknowledge it and when I was ready to pay the woman stood over me waiting for me to pay. I felt rushed and was not the experience I anticipated. The food was over seasoned and not edible and I spent a lot of money for dinner. I want to be compensated money back for this horrible experience.
My husband and son took me to Benihana for a birthday dinner. As always, it was a great experience! The food was delicious, the service was excellent and we all left full and happy.
Birthday :Jennie waitress was fabulous and chef Jeremy made delicious food and great social distancing
Was pretty bad, the waitress Barcelona speak english she didn't understand us, and we can not comunícate with her, the wait was pretty bad
This establishment has definitely changed. Even with a reservation we had to wait to be seated and even longer to finally get served. The food was bland and there obviously isn’t a dress code.
Server was horrible
Excellent Staff and Excellent Service. We come every year on Mother’s day to celebrate with my mother and our experience is always phenominal.
We were seated right away and the food was awesome but 3 hrs from start to finish was a bit long and it wasn’t crowded on Mother’s Day. The bathroom was disgusting and the floor was flooded with water. Chef Mayo was nice and did a great job with the food but the entertainment was lacking. For the high price we paid, thought it would of been better.
3 generations celebrated mothers day. Was a success!
Great time with all the moms in my life.
The waiter begged for a tip even after I tipped.
Service was good and the trainee was very cordial and polite. We had our usual dinners and the price seemed much higher than usual. I guess the prices have gone up!
Don’t remember the server name but she was very nice and friendly and the chef was the best. It was my husband birthday we really had a good time.
The menu was very confusing and could have been better explained. The total cost was absolutely not aligned with the amount food that was received.
The price went up and the food was so much less. We had to go somewhere else to get some more food.
Our Chef Tim was Awesome! The Good was Great! Cooked to perfection!
You can order delivery directly from Benihana - Westbury, NY using the Order Online button. Benihana - Westbury, NY also offers delivery in partnership with Uber Eats. Benihana - Westbury, NY also offers takeout which you can order by calling the restaurant at (516) 222-6091.
Benihana - Westbury, NY is rated 4.3 stars by 1868 OpenTable diners.
Benihana - Westbury, NY does offer gift cards which you can purchase here https://www.benihana.com/gift-cards/.
Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.