Benihana - Westbury, NY

4.1
1921 Reviews
$30 and under
Japanese
Welcome to Benihana and a dining experience unlike any other! Our guests are seated at communal tables in groups, where your personal chef will perform the ancient art of Teppanyaki. Watch as we slice and dice, preparing a meal that will dazzle your eyes as well taste buds, whether you choose mouth-watering steak, tender chicken or succulent seafood. You can also enjoy sushi prepared by a talented sushi chef and indulge in a specialty cocktail. Benihana Westbury is located off of Old Country Road next to Bed Bath & Beyond and less than two miles from Roosevelt Field Mall. Take a seat at the bar and enjoy one of our signature cocktails and appetizers as you root for your favorite team, or join us for Happy Hour, Monday through Friday from 4-7 p.m. in our lounge and bar. An 18% service charge is added to all guest checks for parties of eight or more.

Support Benihana - Westbury, NY during COVID-19

Safety precautions

Cleaning & Sanitizing
  • Surfaces sanitized between seatings
  • Common areas deep cleaned daily
  • Digital, disposable or sanitized menu provided
  • Sanitizer or wipes provided for customers
Physical Distancing
  • Distancing maintained in common areas
Protective Equipment
  • Waitstaff wear masks
  • Diners must wear masks unless eating or drinking
Screening
  • Sick staff prohibited in the workplace
What 1921 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.1based on recent ratings
4.2
food
4.0
service
3.9
ambience
3.8
value
Noise · Moderate
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MI
vipMICHELLE
New York Area
8 reviews
Dined 5 days ago
Overall2food5service1ambience2

We love to celebrate my husbands birthday every year at this location. The chef was outstanding the food was outstanding. Our server was not knowledgeable of the menu or accurate with the items we ordered. Furthermore if and establishment is adding gratuity that is fine, server should state that service is included. When I was presented with the check and the payment pad only when I asked was it disclosed. Had I not asked what a “service charge” was I would have double tipped for sure.

I have worked in the industry in the past and we had to disclose service inclusion. If we did not disclose the stem we were at risk of losing our job.

I am almost certain that we will no longer use this location as the one in Manhasset has proven to be far superior in their service and appearance overall.

Hopefully somebody will get back to me regarding this experience that we had. Our check was close to $600 and I feel that we should’ve received far better service than we did.

My phone number is on my profile.Please feel free to reach out and contact me and get any specifics that are clear in this commentary section.

Benihana - Westbury, NY
Responded 4 days ago

Dear MICHELLE On behalf of our team here at Benihana we would like to sincerely apologize for the negative experience you encountered, especially while celebrating a special occasion. If you would like to get in touch with our team, please do so via the Contact Us page on our website so we can properly address your concerns.

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SD
SDan1998
New York Area
2 reviews
Dined 6 days ago
Overall5food4service5ambience5

The overall service and food was really good. I was apart of a party of 10 and we were seated on time. The only issue was with the chicken fried rice. The rice was not fully cooked and was very hard.

TC
TriciaC
1 review
Dined on September 11, 2021
Overall1food1service1ambience1

Wait staff sucked so slow
Food awful
Shellfish allergy they sprayed my food

Benihana - Westbury, NY
Responded 6 days ago

Dear TriciaC We apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.

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JA
JoanA
1 review
Dined on September 11, 2021
Overall2food5service3ambience1

The food and service were good but the place was filthy. The table was sticky, the bathroom was dusgusting

Benihana - Westbury, NY
Responded 6 days ago

Dear JoanA We apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.

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OT
OpenTable Diner
1 review
Dined on September 10, 2021
Overall5food5service5ambience5

Thank u for the surprise birthday serenade💛

OT
OpenTable Diner
1 review
Dined on September 8, 2021
Overall3food4service3ambience3

I mentioned it was for a birthday and the was no icecream or cake given.. I seen other people had their event celebrated.

SF
StaceyF
New York Area
3 reviews
Dined on September 8, 2021
Overall4food5service5ambience4

Brought my mother here for her first hibachi experience. Food was good.

OT
OpenTable Diner
New York Area
1 review
Dined on September 4, 2021
Overall2food5service2ambience2

They’re totally under staffed. Saw the waiter twice, when he took the order and brought the bill. Dasit

Benihana - Westbury, NY
Responded on September 10, 2021

Dear Guest On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

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OT
OpenTable Diner
1 review
Dined on August 30, 2021
Overall5food5service5ambience5

Great treat for celebration our birthdays

SU
SUEWHO
1 review
Dined on August 29, 2021
Overall5food5service5ambience5

We had a surprise 25th Birthday Party for my daughter! They handled it perfectly! The staff is wonderful! So friendly and fun! The service was great! The experience was wonderful. We all had an amazing time! I would highly recommend Benihana Westbury!

Benihana - Westbury, NY
Responded on September 2, 2021

Dear SUEWHO Thank you for allowing us to be a part of the special occasion!

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GW
GailW
1 review
Dined on August 29, 2021
Overall1food1service1ambience1

Expected hibachi to be fun and entertaining not exciting food expensive and vegetables are cheap We received 1 piece of zucchini and a few mushrooms $150 for 3 people not worth your money and placed at table with kids banging table horrible experience

Benihana - Westbury, NY
Responded on August 31, 2021

Dear GailW Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

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OT
OpenTable Diner
New York Area
1 review
Dined on August 27, 2021
Overall3food5service1ambience3

Chef was good and talented; however the server who initially took the food order was nasty and gave 0 refills. Additionally, she ignored us when we asked for to go containers, and asked everyone else at the table if they wanted dessert except for our party

OT
OpenTable Diner
New York Area
1 review
Dined on August 27, 2021
Overall5food5service5ambience5

This was my welcome home dinner and it was amazing. I will say, there was too much salt added to the food but otherwise it was excellent. Would come back again!

Benihana - Westbury, NY
Responded on August 30, 2021

Dear Guest Thank you for leaving us positive feedback, come back soon!

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F
vipFendi
New York Area
19 reviews
Dined on August 26, 2021
Overall5food5service5ambience2

Great customer service

Benihana - Westbury, NY
Responded on September 1, 2021

Dear Fendi Your feedback is appreciated. We will be sure to share your kind words with the team.

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SJ
SeafoodJunky
Chicago
3 reviews
Dined on August 24, 2021
Overall4food4service5ambience4

The food was delicious and there were not a lot of people at our table which was great!

Benihana - Westbury, NY
Responded on August 26, 2021

Dear SeafoodJunky We are happy you enjoyed the Benihana experience! Come back soon!

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a
vipangela
New York Area
7 reviews
Dined on August 23, 2021
Overall2food3service2ambience2

table was sticky , no air conditioning , no waiter came to refill our drinks , they never sang happy birthday and they were told 2 times. food overall was good. had 2 kids with us and barley any entertainment

Benihana - Westbury, NY
Responded on August 24, 2021

Dear angela On behalf of our team here at Benihana we would like to sincerely apologize for the negative experience you encountered, especially while celebrating a special occasion. If you would like to get in touch with our team, please do so via the Contact Us page on our website so we can properly address your concerns.

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l
lynn
1 review
Dined on August 21, 2021
Overall3food5service2ambience4

Food great. Reservation was 7pm. Got text table was ready. Was not seated until 7:30pm.

Benihana - Westbury, NY
Responded on August 23, 2021

Dear lynn On behalf of our team here at Benihana, we sincerely apologize for your experience and understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website so that we can further address this matter. 

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OT
OpenTable Diner
New York Area
4 reviews
Dined on August 20, 2021
Overall3food4service2ambience2

The service is very subpar. The waiter did not properly communicate with the hibachi chef orders and my shrimp allergy. The wait was also terribly long for no reason. My filet mignonette was cooked to perfection and that was probably the only positive thing I can say about my outing to Benihana Westbury.

TB
TyeshaB
New York Area
2 reviews
Dined on August 20, 2021
Overall1food1service1ambience1

Poor and slow service. Bathrooms with tissue or paper towels.

KP
KaylaP
New York Area
1 review
Dined on August 19, 2021
Overall5food5service4ambience5

Food was actually COOKED . Unlike other Benihana places :

DS
DianeS
Atlantic City
1 review
Dined on August 18, 2021
Overall5food5service5ambience5

Haven’t been here in a long time. I wish would have come back sooner. It was awesome 😎
Everything was great

Benihana - Westbury, NY
Responded on August 20, 2021

Dear DianeS Thank you for sharing your feedback with us. We are happy to hear that you had a great experience.

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M
Michealb
1 review
Dined on August 8, 2021
Overall1food1service1ambience2

The service was absolutely horrible. Everything I asked for I was told they didn’t have. But than any time I requested a manger they miraculously had it. None of the food was ordered correct or properly cooked. I had raw food served to me. I requested to speak with a manager 3 times. I come here often but I will definitely not be returning after this disaster of an experience.

Benihana - Westbury, NY
Responded on August 9, 2021

Dear Michealb Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

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G
Glossyparis
New York Area
1 review
Dined on August 8, 2021
Overall4food4service4ambience4

Food was excellent, the chef was great, the service was good and wait time to be seated wasn’t long. Overall a great dining experience.

c
chrissieb
New York Area
2 reviews
Dined on August 7, 2021
Overall5food5service5ambience5

The food was delicious and the drinks were so good especially the exotic mojito. The staff was very nice and accommodating especially for the fact that I had to move my reservation like 3 times. Also I appreciated the fact that the place including the bathroom was very clean. Overall really good place to go out by yourself or with friends, family or a date.

OT
OpenTable Diner
1 review
Dined on August 3, 2021
Overall1food1service1ambience1

Terrible actitud de la hostes

Benihana - Westbury, NY
Responded on August 6, 2021

Dear Guest We apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.

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T
Tonette123
New York Area
1 review
Dined on August 2, 2021
Overall4food3service4ambience4

Decent. Fresh food. Great ambiance. Good service. Pricey. Wish it were a little cleaner. Was not at all impressed with the chef. He cooked well, but his antics were horrible; he kept dropping the spatula. His apron was filthy.

The menu was a holiday menu, not the current menu, so the items were not current.

Note: They do NOT do substitutions. I had explicitly stated NO SEAFOOD. My meal included shrimp. The menu did not indicate this. I was not told this. I was not happy. I would have ordered something else.

The visit was OK. I would probably do takeout if I go back.

SH
ShaqH
New York Area
8 reviews
Dined on August 1, 2021
Overall1food4service1ambience4

The absolute worst experience I’ve ever had there! Where do I even begin! I’ve gone here at least 15 times and NEVER had a horrible experience until now. We had a 2pm reservation and didn’t start getting our food until 3:18pm, not too mention the other party that was seated at the table with us left at 2:48pm & I didn’t blame them. All they got was watered down strawberry lemonade (according to them & I guess the fact that the glasses were still full when they left) although they ordered appetizers that NEVER came. So we ordered sodas, 1 was wrong, another was just pure syrup, & another wasn’t even ready because they needed to change the soda in the machine. Waited about 2 minutes for that soda, even longer for the replacement of the incorrect one, & my favorite part was after it was established that there was no more of the syrupy one, well hey replace it with a Japanese soda, nope don’t have that, well at this point water because my child is literally allergic to what else there is drink wise on the menu…. What do we get? A mango smoothie because they thought it was an upgrade from the soda. Ah yes so she can DIE???? appetizers came out one by one, salad with no dressing, I mean sooooo much. The manager ended up giving us a discount which was nice. The chef was amazing. The food was good. But the service? TRASH! Only thing I can say is I like the place, IF I go back, I DO NOT WANT THE WAITRESS WE HAD.

CZ
CesarZ
Washington DC
1 review
Dined on August 1, 2021
Overall2food2service1ambience2

Ok, so we've been here several times before. And it's actually one of our kids favorite places to eat. So we do have a certain expectation.

One of the most important aspects of eating in a restaurant is the service (to me at least). This visit was an absolute let down. We were seated at the table and it was at least 10 minutes before our server came by and took the order. We had waited so long we ordered drinks, appetizers, lunch at once. It took another 10 minutes before we got our drinks. And it took 3 times of me asking for the "sweet & low". Along with the I didn't get my appetizer until the chef had already cooked and was plating the main course. The server was completely unapologetic and did not care to come by unless we called her over. It is a shame when your waiter/waitress is not at all attentive. Service review is done.

As for the food, it was less than stellar. The miso soup had no real taste, just a hint of flavoring. The hibachi steak I ordered had no seasoning, the vegetables were over cooked and the chicken fried rice was on par with the rest of the meal. No flavor. The chicken hibachi was extremely dry and bland. The dragon roll I ordered was extremely warm....not really sure what happened there. But it was also pretty terrible. My family and I didn't finish our meals. Now while it isn't the most expensive place to eat it isn't necessarily cheap. It's over $120 (w/o tip) for a family of 4, easily. It's not worth the value it once was.

I know it's a harsh review, but it has to be at least our 10th time going to the Westbury Benihana.

It was most likely our last time. Not worth it anymore.

OT
OpenTable Diner
New York Area
3 reviews
Dined on July 29, 2021
Overall5food5service5ambience5

Husbands birthday with our 2 young kids was fun.

ZB
ZuroniB
New York Area
1 review
Dined on July 27, 2021
Overall3food4service4ambience4

It was not what I expected because it was my first time.

Benihana - Westbury, NY
Responded on August 6, 2021

Dear ZuroniB We apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.

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OI
iamveraleeOnInstagram
1 review
Dined on July 26, 2021
Overall5food5service5ambience5

I wish my chef did more tricks and more fire with his presentation overall everything was great

OT
OpenTable Diner
New York Area
6 reviews
Dined on July 24, 2021
Overall5food5service4ambience4

Food delicious as usual!

KC
KarenC
1 review
Dined on July 18, 2021
Overall3food4service3ambience1

I haven’t been to this location in a few years but the quality has dramatically decreased. It was dirty and disappointing. I would not go back again. Service was poor and slow.

AP
AnthonyP
New York Area
1 review
Dined on July 17, 2021
Overall5food5service5ambience5

Specialty drinks were a little pricey but over all good place to eat.

J
Justdenise
1 review
Dined on July 16, 2021
Overall5food5service5ambience5

Soon was very attentive to us. She was super sweet and helped us with all our questions.

Our cook, name started with an O, was super funny. We really enjoyed his company.

Ladies at front door was very professional.

OT
OpenTable Diner
New York Area
1 review
Dined on July 15, 2021
Overall2food4service1ambience2

Working in the restaurant business myself, I know what to expect. I understand how a lot of restaurants are short staffed. Believe me. I get it. However, the chef took long to attend our table. Food was delicious. Bathrooms are horrific. The sinks are all broken and the water is scalding hot. I burned my hand. Place could not keep up with the amount of people. Very disappointed especially for the total of my bill.

OT
OpenTable Diner
New York Area
1 review
Dined on July 12, 2021
Overall5food5service5ambience5

Great overall experience

TC
TracyC
1 review
Dined on July 11, 2021
Overall2food3service2ambience4

I ordered 2 appetizers & I only got one delivered to the table & I was still charged for it. I went there for my daughter’s bday & it wasn’t a pleasant experience. We felt rushed by the server & I won’t be back.

OT
OpenTable Diner
New York Area
5 reviews
Dined on July 10, 2021
Overall4food4service3ambience3

The food was very good. Our chef did seem tired and was clearly not as invested as some of the others which was disappointing. So the experience was lacking a bit. The food was a bit more expensive than anticipated but was very good.

AG
AmandaG
1 review
Dined on July 8, 2021
Overall2food4service2ambience2

I told our waitress several times that it was my sons birthday and never did anything for him. other tables would sign to the birthday person but never did for my son. My waitress never came back to your table to see if we needed anything I had to track her down to get my son another drink. I was very disappointed.

FAQs

You can order delivery directly from Benihana - Westbury, NY using the Order Online button. Benihana - Westbury, NY also offers delivery in partnership with Uber Eats. Benihana - Westbury, NY also offers takeout which you can order by calling the restaurant at (516) 222-6091.

Benihana - Westbury, NY is rated 4.1 stars by 1921 OpenTable diners.

Benihana - Westbury, NY does offer gift cards which you can purchase here https://www.benihana.com/gift-cards/.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.

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