Benihana - Westbury, NY

Benihana - Westbury, NY​で食事をしたお客様による評価・口コミです（最近の評価に基づく）。

1. J

   Judien

   ニューヨーク評価・口コミ (3)

   1.0

   7日前にご来店

   1. 総合評価 1
   2. 料理 1
   3. サービス 3
   4. 雰囲気 1

   This place was packed when we got there but honestly I don’t know why because the food was very mediocre and I didn’t find it cheap. I did not enjoy my food at all. I would have been better off ordering in at home.
   

   この情報は役に立ちましたか？

2. M

   Marc

   ニューヨーク評価・口コミ (2)

   5.0

   2025年5月1日にご来店

   1. 総合評価 5
   2. 料理 5
   3. サービス 5
   4. 雰囲気 5

   I've never had a bad meal at Benihana, and have gone there over many years.
   

   Benihana - Westbury, NY7日前に返信済み

   Hi Marc, thank you for your continued support and for taking the time to leave this wonderful review. We're thrilled to hear that you've never had a bad meal at Benihana and that we've consistently met your expectations. Your kind words are greatly appreciated and serve as a great motivation for our team. We look forward to serving you again soon.
   

   この情報は役に立ちましたか？

3. J

   Jamie

   ニューヨーク評価・口コミ (2)

   3.0

   2025年4月26日にご来店

   1. 総合評価 3
   2. 料理 4
   3. サービス 2
   4. 雰囲気 2

   Food wasn't bad, but service was not great. If I had to go again, I would go somewhere else.
   

   Benihana - Westbury, NY2025年4月28日に返信済み

   Hey Jamie, we're really sorry to hear that your experience at Benihana - Westbury, NY didn't meet your expectations. We're always striving to provide top-notch service, and it seems we fell short during your visit. We appreciate your feedback and will definitely use it to improve. We hope you'll give us another chance to make it right. Thanks, The Management Team.
   

   この情報は役に立ちましたか？

4. F

   Fran

   ニューヨーク評価・口コミ (9)

   5.0

   2025年4月24日にご来店

   1. 総合評価 5
   2. 料理 5
   3. サービス 5
   4. 雰囲気 5

   I need to speak to someone in corporate as I told the Manager of my prodicament. And couldn't give me in touch with them . As I told her that when I purchased my e-gift card the purchase went through on my credit card but when sending the comformation to my e-mail it was denied. I have been getting stuff from OpenTable on my computer. However, it didn't work when buying the card. I tried to go into my accout and it said it didn't exist Which is wrong, if I have been getting stuff from OpenTable and Benihana prior, to the purchasing of the card. I would appreciate a call back from someone from corporate so I can resolve this issue, since my B-day is coming up at the beginning of June. Please have someone call me on my Landline phone not on my cell which is 516 221-2992 this phone does not except text messages. Thank you Sincerely Fran Gusoff
   

   Benihana - Westbury, NY2025年4月25日に返信済み

   Thanks for visiting us, Fran! We're sorry to hear about your experience with the e-gift card purchase. We understand that it was frustrating to experience an issue with your credit card and your email address. We assure you that we take your concerns seriously and will work to resolve this promptly. We're glad to hear that you had a wonderful birthday celebration at Benihana - Westbury, NY and we look forward to welcoming you back soon. Best, The Management Team
   

   この情報は役に立ちましたか？

5. C

   Carla

   ニューヨーク評価・口コミ (15)

   4.0

   2025年4月21日にご来店

   1. 総合評価 4
   2. 料理 4
   3. サービス 5
   4. 雰囲気 3

   Justin, the waiter, was AMAZING!!!!!!!!!!!! Loved him!!!!!!!!!!!!!! SUPERB service!!!!!!!!!!!!!
   

   Benihana - Westbury, NY2025年4月23日に返信済み

   Thanks for the feedback, Carla! We're thrilled to hear that you enjoyed your dining experience at Benihana - Westbury, NY. It's wonderful to know that our team's service met your expectations. We noticed that you rated our service low on value, and we sincerely apologize for that. We always strive to provide exceptional service and we'll certainly take your feedback into consideration. We hope to see you again soon for an even better experience!
   

   この情報は役に立ちましたか？

6. R

   Roxana

   オーランド・セントラルフロリダ東評価・口コミ (4)

   5.0

   2025年4月17日にご来店

   1. 総合評価 5
   2. 料理 5
   3. サービス 4
   4. 雰囲気 5

   Todo muy bueno la comida muy delicious está es mi 3 vez en este lugar 🥴
   

   • 

   Benihana - Westbury, NY2025年4月20日に返信済み

   Estimada Roxana, ¡Muchísimas gracias por tu comentario! Nos alegra saber que disfrutaste la comida y que ya es tu tercera visita con nosotros — eso nos llena de alegría 🥰. ¡Esperamos verte muchas veces más y seguir ofreciéndote experiencias deliciosas! ¡Hasta pronto! 🌟🍽️
   

   この情報は役に立ちましたか？

7. L

   Lily

   ニューヨーク評価・口コミ (1)

   1.0

   2025年4月5日にご来店

   1. 総合評価 1
   2. 料理 2
   3. サービス 1
   4. 雰囲気 1

   We were hoping for a special dinner, but unfortunately it fell short. We chose hibachi for the experience — the fun, the energy, the atmosphere — but it felt flat. There were moments of excitement, but overall it didn’t meet the vibe or value we expected. Service was another letdown. There were more hosts than actual waitstaff. While three hosts stood idly behind us, our whole table waited for one overwhelmed, unexperienced server to handle everything. It’s understandable that hosts are meant to seat guests, but when there aren't enough staff to serve the customers already there, it just feels poorly managed. We saved our budget to enjoy something special, and walked away disappointed — it just wasn’t worth it.
   

   Benihana - Westbury, NY2025年4月7日に返信済み

   Thanks for the review, Lily. We're sorry to hear that your experience at Benihana - Westbury, NY, didn't meet your expectations. We appreciate your feedback on the hibachi experience and the service, as it helps us identify areas where we can improve. We're committed to providing a memorable and enjoyable dining experience for all our guests and we're sorry we fell short this time. We hope to have the opportunity to serve you again and provide a better experience.
   

   この情報は役に立ちましたか？

8. S

   Samantha VIP

   ニューヨーク評価・口コミ (1)

   3.0

   2025年4月2日にご来店

   1. 総合評価 3
   2. 料理 4
   3. サービス 2
   4. 雰囲気 3

   Food was good the service was very slow on a Wednesday when it wasn’t very busy
   

   Benihana - Westbury, NY2025年4月5日に返信済み

   Thanks for the review, Samantha! We're thrilled to hear that you enjoyed the food at Benihana - Westbury, NY. We're sorry to hear that you found our service to be slow on a busy day. We strive to provide efficient service to all of our guests, regardless of the time of day. We appreciate your feedback and will use it to improve our service. We hope to serve you again soon!
   

   この情報は役に立ちましたか？

9. J

   Julie VIP

   ニューヨーク評価・口コミ (25)

   3.0

   2025年3月30日にご来店

   1. 総合評価 3
   2. 料理 3
   3. サービス 1
   4. 雰囲気 2

   Horrible service and server had a bad attitude. We had kids and had to wait 40 min before they started cooking
   

   Benihana - Westbury, NY2025年4月1日に返信済み

   Hello Julie, We're truly sorry to hear about your recent experience at Benihana - Westbury, NY. We always aim to deliver a great experience, and we're disappointed to hear that we didn't meet your expectations. We understand how important family-friendly dining can be, and we're sorry for the delay you experienced. We also regret that you felt our service was not up to par. Your feedback is invaluable to us as we strive to improve with each and every visit. We hope you will give us another chance to show you the kind of service we are truly committed to providing. Best Regards, The Management Team
   

   この情報は役に立ちましたか？

10. T

    Tiffany

    ニューヨーク評価・口コミ (1)

    1.0

    2025年3月30日にご来店

    1. 総合評価 1
    2. 料理 1
    3. サービス 1
    4. 雰囲気 1

    Was absolutely horrible. Had an 8:15 reservation, didn’t sit until 9:15, order wasn’t taken until 9:45. Was sat with a very large family that had dietary restrictions so my family’s food never touched the grill as the tofu had to be made before any meat. My 10 year old did not have food in front of her until 10:20pm. After complaining our food was made in the kitchen. Salads never came as they were “out.” The chef did not even put on a show; he just cooked. That was our first and last time ever going.
    

    Benihana - Westbury, NY2025年3月31日に返信済み

    Hi Tiffany, we're truly sorry to hear about your experience at Benihana - Westbury, NY. It's disappointing to know that we fell short of your expectations, especially with regards to the timing of your reservation and the delay in serving your meal. We also apologize for any misunderstanding regarding the dietary restrictions of your family. We understand how frustrating this must have been for you and your family. We appreciate your feedback and will certainly use it to improve our service. We hope you'll give us another chance to make things right. Best, The Management Team
    

    この情報は役に立ちましたか？