Benihana - Westbury, NY

4
1941 Reviews
$30 and under
Japanese
Welcome to Benihana and a dining experience unlike any other! Our guests are seated at communal tables in groups, where your personal chef will perform the ancient art of Teppanyaki. Watch as we slice and dice, preparing a meal that will dazzle your eyes as well taste buds, whether you choose mouth-watering steak, tender chicken or succulent seafood. You can also enjoy sushi prepared by a talented sushi chef and indulge in a specialty cocktail. Benihana Westbury is located off of Old Country Road next to Bed Bath & Beyond and less than two miles from Roosevelt Field Mall. Take a seat at the bar and enjoy one of our signature cocktails and appetizers as you root for your favorite team, or join us for Happy Hour, Monday through Friday from 4-7 p.m. in our lounge and bar. An 18% service charge is added to all guest checks for parties of eight or more. This service charge will be paid directly to the employees who provided service to you.

Safety precautions

Cleaning & Sanitizing
  • Surfaces sanitized between seatings
  • Common areas deep cleaned daily
  • Digital, disposable or sanitized menu provided
  • Sanitizer or wipes provided for customers
Physical Distancing
  • Distancing maintained in common areas
Protective Equipment
  • Waitstaff wear masks
  • Diners must wear masks unless eating or drinking
Screening
  • Sick staff prohibited in the workplace
What 1941 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.0based on recent ratings
4.3
food
3.9
service
3.8
ambience
3.8
value
Noise · Moderate
progress_bar_value foreground of progress bar
progress_bar_background background of progress bar
progress_bar_value foreground of progress bar
progress_bar_background background of progress bar
progress_bar_value foreground of progress bar
progress_bar_background background of progress bar
progress_bar_value foreground of progress bar
progress_bar_background background of progress bar
progress_bar_value foreground of progress bar
progress_bar_background background of progress bar
Sort by
Filters
OT
OpenTable Diner
New York Area
3 reviews
Dined 3 days ago
Overall4food5service4ambience5

I made reservations & didn’t get seated until 20 mins after my reservation. Overall the food was delicious.

k
kelbel
New York Area
22 reviews
Dined on November 14, 2021
Overall3food3service3ambience3

A fun time with good food

Benihana - Westbury, NY
Responded on November 16, 2021

Dear kelbel Thank you for leaving us positive feedback, come back soon!

Report
OT
vipOpenTable Diner
New York Area
11 reviews
Dined on November 14, 2021
Overall1food1service1ambience1

Absolutely disgusting meal today. Our chef served everyone uncooked shrimp and scallops and vegetables with everything either with 0 flavor or way too much salt. I come here quite often for over 15 years very disappointed and will never return. Service and food were both terrible with long long wait times for even our drinks and soup to come out!!

Benihana - Westbury, NY
Responded on November 16, 2021

Dear Guest Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

Report
JC
JCJC
Atlanta
1 review
Dined on November 11, 2021
Overall3food4service3ambience3

Hello,

The hostess was great and our chef was great. However I wont be back for in door dining. We were placed at a table were a girl was coughing continously without covering her mouth. I felt extremely uncomfortable and was about to leave but the hostess was able to put me at another table. It would be great if there were spaces between different families instead of trying to squeeze different families together at one table. Due to my safety and my families safety I won't be back.

Benihana - Westbury, NY
Responded on November 16, 2021

Dear JCJC We apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.

Report
OT
OpenTable Diner
1 review
Dined on November 7, 2021
Overall1food3service1ambience1

Servers were busy and habichi cook lacked any type of energy.

Benihana - Westbury, NY
Responded on November 16, 2021

Dear Guest Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

Report
OT
OpenTable Diner
1 review
Dined on November 7, 2021
Overall4food4service4ambience4

The experience was okay. We went there and were moved to another table. The place was extremely crowded and we had to wait over an hour for our chef to come to our table. Some of the food we got was burnt. We usually come here and have a great time, but this time something was off.

Benihana - Westbury, NY
Responded on November 23, 2021

Dear Guest We are happy to hear that you enjoyed the dining experience!

Report
N
Nicole
New York Area
9 reviews
Dined on November 7, 2021
Overall2food3service3ambience3

We were there well over 2 hours. We waited very long for our food and the chef to cook the hibachi.

Benihana - Westbury, NY
Responded on November 10, 2021

Dear Nicole On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

Report
H
nicoleH
New York Area
1 review
Dined on November 6, 2021
Overall2food4service2ambience2

Disappointed. Had a 5:45 reservation and we did not begin eating until 7:27pm. The soup was not hot, the wings we ordered well done were not cooked well done.

Benihana - Westbury, NY
Responded on November 9, 2021

Dear nicoleH Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

Report
A
Alsolo
1 review
Dined on November 6, 2021
Overall3food4service2ambience3

Bad service. Messed up multiple orders at my table and had to wait forever for our meals. People next to us left early and never even ate.

Benihana - Westbury, NY
Responded on November 9, 2021

Dear Alsolo On behalf of our team here at Benihana, we sincerely apologize for your experience and understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website so that we can further address this matter. 

Report
MV
vipMrsVou
Chicago
21 reviews
Dined on November 6, 2021
Overall5food5service5ambience4

Great night out with our son. He loved it!

Benihana - Westbury, NY
Responded on November 11, 2021

Dear MrsVou We appreciate you dining with Benihana, thank you for the kind words!

Report
F
Finn
New York Area
2 reviews
Dined on October 30, 2021
Overall1food2service1ambience2

This was one of the worst dining experiences I’ve had in a long while. We arrived to our reservation on time. Once seated our seating area was not cleaned properly. The waiter took about 30-40 minutes to come get our drink order. After that when she came back to take our order we were confused as we never received instructions on seeing the menu. We were asked to go to the front and scan the QR code. She didn’t return for another 15 mins. No one informed us to do so while we waited. Once we got our orders in the food and service was mediocre at best. We would not recommend this location as it is poorly managed and run.

a
vipaacole2000
San Francisco
43 reviews
Dined on October 30, 2021
Overall3food4service3ambience3

Second time at this location. Food was good, not great. Service was good, not great. We bought 6-course meals - no one at our table received the included salad and we had to ask for the included dessert. When we realized we had not been served the salad, the server unapologetically explained that he had been assigned an extra table and that was the reason for the oversight. The chef cooking our food had an aggressive cooking style -banging utensils on the cooktop loudly to get everyone's attention for the "exciting" cooking moments with a rather dry delivery. Benihana needs some new tricks. B- overall.

Benihana - Westbury, NY
Responded on November 9, 2021

Dear aacole2000 On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

Report
C
Chinnyboomakeupqueen12
1 review
Dined on October 29, 2021
Overall1food3service1ambience1

Girls at the front was rude. Such bad attitude it’s like they don’t want to be bothered

Benihana - Westbury, NY
Responded on November 2, 2021

Dear Chinnyboomakeupqueen12 We apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.

Report
LB
LoisB
1 review
Dined on October 29, 2021
Overall3food3service3ambience3

Obviously short staffed. Used plates from appetizers left on table. Requested extra napkins several times. Chef was great! Quality of food also great

Benihana - Westbury, NY
Responded on November 2, 2021

Dear LoisB Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

Report
TC
ThompsonC
1 review
Dined on October 24, 2021
Overall4food4service4ambience4

Great evening experience especially for a celebration..a bit on the pricey but being creative with your orders should work out..

Benihana - Westbury, NY
Responded on October 27, 2021

Dear ThompsonC Thank you for celebrating your special occasion with the Benihana team!

Report
AP
AndreaP
1 review
Dined on October 23, 2021
Overall2food4service2ambience3

Waitress was rude and rushed us through the meal. After paying over $500 in cash she then yelled at certain members of our party insisting we didn’t pay. We did not want to leave $500+ in cash on the table so we alerted a staff memes to take it. Waitress didn’t even apologize when she realized her mistake. Food was tasty and the chef was fun but for what we paid, we expected better service and experience.

Benihana - Westbury, NY
Responded on October 26, 2021

Dear AndreaP On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

Report
C
Christopher
New York Area
9 reviews
Dined on October 23, 2021
Overall5food5service5ambience5

Great service and great food. Only thing is we went at 515 and no high chairs were available. Not good for a baby

Benihana - Westbury, NY
Responded on October 27, 2021

Dear Christopher Thank you for leaving us positive feedback, come back soon!

Report
S
vipSteakandmalbec
New York Area
5 reviews
Dined on October 16, 2021
Overall5food5service5ambience5

As always, very yummy!!

Benihana - Westbury, NY
Responded on October 25, 2021

Dear Steakandmalbec On behalf of our team here at Benihana, we would like to thank you for your continuous loyalty!

Report
JC
JohnC
1 review
Dined on October 15, 2021
Overall3food3service3ambience3

The whole night was good, not great. I was hoping our chef Alberto would be entertaining enough to kids my 2 kids from being bored, but he wasn't. The food was good overall. Waitress was very brusque and I ordered the same drink as others at my table and they got fruit garnished on theirs but I did not. Not a big deal but a little annoying. Price was fair for the amount of food we got and they chef prepared our food quickly. A local Hibachi place might be a better bet than this chain.

Benihana - Westbury, NY
Responded on October 18, 2021

Dear JohnC on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. If you have not done so already, please contact us via the Contact Us page on our website. We want to thank you for taking the time to share your review with us and welcome you to ‘Copy/Paste’ your review in order to save time. We look forward to following up with you.

Report
OT
OpenTable Diner
Atlantic City
1 review
Dined on October 15, 2021
Overall5food5service5ambience5

Rushed us upon leaving on a slow friday afternoon, by literally staring at our table until we got up. thankfully atleast the food was good.

Benihana - Westbury, NY
Responded on October 20, 2021

Dear Guest Thank you for your feedback! Come back soon!

Report
SK
vipSusanK
New York Area
28 reviews
Dined on October 13, 2021
Overall5food5service5ambience5

we come to celebrate our birthdays 4 times a year. This was the best meal we have ever had there. The food was absolutely delicious. Service excellent and a very small crowd when we were there.

Benihana - Westbury, NY
Responded on October 20, 2021

Dear SusanK Thank you for celebrating your special occasion with the Benihana team!

Report
OT
OpenTable Diner
New York Area
2 reviews
Dined on October 12, 2021
Overall1food4service1ambience5

Chef Francisco amazing. Expect for our waitress. She doesn’t know the menu.

Benihana - Westbury, NY
Responded on October 13, 2021

Dear Guest We apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.

Report
OT
OpenTable Diner
New York Area
1 review
Dined on October 10, 2021
Overall5food5service5ambience5

Birthday girl

Benihana - Westbury, NY
Responded on October 19, 2021

Dear Guest Thank you for celebrating your special occasion with the Benihana team!

Report
KJ
KishaJ
Atlantic City
1 review
Dined on October 10, 2021
Overall3food3service2ambience3

I did not enjoy myself this time at Benihana. The lady we had as a waitress was rushing and charged me regular prices instead of lunch prices. I specifically told her lunch specials. She also mixed up every body orders at my table. Also it seems like children don’t get asked if they would like ice cream anymore. If you don’t mention it they won’t say anything. And it comes with the kids meals. Oh, wondering why Benihana got so cheap on giving customers sauces. And the new paper to go boxes are horrible. It doesn’t hold the food good, and it seeps right through the paper carton. They should just give the same plastic carton they give when you order out. All my food was at the bottom of the brown paper bag.

Benihana - Westbury, NY
Responded on October 11, 2021

Dear KishaJ On behalf of our team here at Benihana, we sincerely apologize for your experience and understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website so that we can further address this matter. 

Report
JP
JosephP
1 review
Dined on September 30, 2021
Overall5food4service5ambience5

Food portion adequate
Steak had no seasoning unless you used their sauces

Benihana - Westbury, NY
Responded on October 6, 2021

Dear JosephP Thank you for leaving us positive feedback, come back soon!

Report
KS
KathrynS
New York Area
2 reviews
Dined on September 29, 2021
Overall4food4service4ambience3

Always good food! Nice to watch your food prepared in front of you!

Benihana - Westbury, NY
Responded on October 5, 2021

Dear KathrynS thank you so much for your feedback, we hope to see you back again soon!

Report
B
vipBarb
New York Area
26 reviews
Dined on September 27, 2021
Overall3food4service4ambience3

We didn’t get a shoe:with egg into hat ,light show,pump with rice to make I love you .Food was good .

Benihana - Westbury, NY
Responded on September 29, 2021

Dear Barb We apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.

Report
JD
JosephD
New York Area
9 reviews
Dined on September 26, 2021
Overall5food5service5ambience3

Great food and talented chef made for an entertaining evening

Benihana - Westbury, NY
Responded on September 29, 2021

Dear JosephD We are happy you enjoyed the Benihana experience! Come back soon!

Report
P
Pamellah
New York Area
2 reviews
Dined on September 26, 2021
Overall5food5service5ambience4

Great lunch! Jose was exceptional, as well as our server.

Benihana - Westbury, NY
Responded on September 30, 2021

Dear Pamellah Your feedback is appreciated. We will be sure to share your kind words with the team.

Report
AB
AndreB
1 review
Dined on September 25, 2021
Overall4food5service3ambience4

Felt a little rushed and the waitress seemed to be waiting on too many tables so it took a while to get refills on drinks. Other then that it was a great exp! :)

KL
KailaL
1 review
Dined on September 19, 2021
Overall5food5service5ambience5

It’s was great calm & tasty , Sunday brunch here is a must

Benihana - Westbury, NY
Responded on September 27, 2021

Dear KailaL We are happy to hear that you enjoyed the dining experience!

Report
MI
vipMICHELLE
New York Area
8 reviews
Dined on September 14, 2021
Overall2food5service1ambience2

We love to celebrate my husbands birthday every year at this location. The chef was outstanding the food was outstanding. Our server was not knowledgeable of the menu or accurate with the items we ordered. Furthermore if and establishment is adding gratuity that is fine, server should state that service is included. When I was presented with the check and the payment pad only when I asked was it disclosed. Had I not asked what a “service charge” was I would have double tipped for sure.

I have worked in the industry in the past and we had to disclose service inclusion. If we did not disclose the stem we were at risk of losing our job.

I am almost certain that we will no longer use this location as the one in Manhasset has proven to be far superior in their service and appearance overall.

Hopefully somebody will get back to me regarding this experience that we had. Our check was close to $600 and I feel that we should’ve received far better service than we did.

My phone number is on my profile.Please feel free to reach out and contact me and get any specifics that are clear in this commentary section.

Benihana - Westbury, NY
Responded on September 15, 2021

Dear MICHELLE On behalf of our team here at Benihana we would like to sincerely apologize for the negative experience you encountered, especially while celebrating a special occasion. If you would like to get in touch with our team, please do so via the Contact Us page on our website so we can properly address your concerns.

Report
SD
SDan1998
New York Area
2 reviews
Dined on September 13, 2021
Overall5food4service5ambience5

The overall service and food was really good. I was apart of a party of 10 and we were seated on time. The only issue was with the chicken fried rice. The rice was not fully cooked and was very hard.

TC
TriciaC
1 review
Dined on September 11, 2021
Overall1food1service1ambience1

Wait staff sucked so slow
Food awful
Shellfish allergy they sprayed my food

Benihana - Westbury, NY
Responded on September 14, 2021

Dear TriciaC We apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.

Report
JA
JoanA
1 review
Dined on September 11, 2021
Overall2food5service3ambience1

The food and service were good but the place was filthy. The table was sticky, the bathroom was dusgusting

Benihana - Westbury, NY
Responded on September 14, 2021

Dear JoanA We apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.

Report
OT
OpenTable Diner
1 review
Dined on September 10, 2021
Overall5food5service5ambience5

Thank u for the surprise birthday serenade💛

OT
OpenTable Diner
1 review
Dined on September 8, 2021
Overall3food4service3ambience3

I mentioned it was for a birthday and the was no icecream or cake given.. I seen other people had their event celebrated.

SF
StaceyF
New York Area
3 reviews
Dined on September 8, 2021
Overall4food5service5ambience4

Brought my mother here for her first hibachi experience. Food was good.

OT
OpenTable Diner
New York Area
3 reviews
Dined on September 4, 2021
Overall2food5service2ambience2

They’re totally under staffed. Saw the waiter twice, when he took the order and brought the bill. Dasit

Benihana - Westbury, NY
Responded on September 10, 2021

Dear Guest On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

Report
OT
OpenTable Diner
1 review
Dined on August 30, 2021
Overall5food5service5ambience5

Great treat for celebration our birthdays

FAQs

You can order delivery directly from Benihana - Westbury, NY using the Order Online button. Benihana - Westbury, NY also offers delivery in partnership with Uber Eats. Benihana - Westbury, NY also offers takeout which you can order by calling the restaurant at (516) 222-6091.

Benihana - Westbury, NY is rated 4 stars by 1941 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.

Tweets by Benihana - Westbury, NY