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Sunday, June 17, 2018
The waitress was horrible
Birthday dinner for my son. The family enjoyed!
Always an Amazing experience whether it’s a date or family dinner.
We’ve been to Benihana many times and enjoyed it - This time we were looking forward to a date night without the kids but from the minute we got there it was everything but. They either never checked us in or forgot about us until we were the last ones sitting there waiting - they were about to close - there was a ton of drama going on at our table and around us that resulted in our food being delayed (not Benihana’s fault but still didn’t make our meal very enjoyable). We were literally the last people to the leave the restaurant. it was okay . Certainly not my best experience at Benihana.
Clean good food but slow service
The chef was very good the server was good
The food was great... the service was poor a lot of down time with waitress and chef was not exciting at all! Totally different experience then what I’m use too!
Service was lacking. Our waitress took to long to greet us and forgot to turn on the grill!!! Luckily management was attentive and immediately acted by apologizing to the table and 15% off the bill!!
Had to wait 1 and 20 minutes to get a seat. Even though we had reservations. Steak was over cooked. Didn't even as if we wanted dessert or tea.
Extremely hot and that needs to be fixed
Food is ok but still over priced
Made reservations at 7:30 for Mother’s Day. We didn’t get seated until 8:15. Our waiter was very attentive to make up for the extremely long wait on the cook to get to our table. So we arrived at 7:30 and didn’t get our food until 9:30. Long wait, food was standard, nothing special.
The food and service, once finally seated, were decent. However, the waiting area to be seated was a catastrophe! Our reservation was for 7pm and we were finally seated about 55 minutes later! During that interval nobody seemed to know what was happening, or care!
They obviously accepted far too many reservations than they could handle. It was a ZOO!
I had a reservation but I still waited for 40 minutes to be seated. My waitress was horrible she took forever to bring our drinks and I had to go and find her just to pay the bill because she never came back. I’ve eaten there before and it was not like this so I don’t understand what happened.
It was Mother’s Day as well as my daughters Birthday.
A Very long wait with reservations.
Once we were sat at our table a hostess came over and explained to us that there was not a chef for us and we would have to wait till one was done with another table.
Made my allergy to shell fish known and my food was cooked with the shrimp so I could not eat it.
First was a limited menu. I had to ask for the regular menu.
Our chefs cart was not stocked with what he needed so we had to wait on other staff to bring him bowls, silverware and a few other things.
We were there over 2 1/2 hours. Way too long. Very disappointing.
Terrible. They don't know how to hold a reservation. We were there for Mother's Day, and had our reservation made well in advance. There were so many people there that didn't have reservations and were seated before us while we waited over 1/2 hour for our table. Not enough servers either. Our server did a great job, while she was there. They had the servers spread thin throughout the resturant and when one of the orders at our table was wrong, my wife witnessed the management yelling at our server, which the mix up was not even her fault. Then the managers started serving our table, and their service was terrible (I couldn't get a refill on my drink or even a glass of water, cause they were never there!!!!). I have always like this resturant and location, but after that experience, we will NEVER go back!
I had made this reservation over 3 weeks ago for Mother’s Day for my mom. When we got there, they made us wait an hour and every time I asked what was going on they said they still had people eating and they were getting our table ready. They let people in who didn’t even have a reservation while the people who did waited. So after an hour of waiting we left. I couldn’t even believe how they didn’t care and how over packed they were, on a special day like that you shouldn’t let people come in without a reservation and take our spots. It was horrible service.
Our Chef was a Ninja-as in under-the-radar! We went on Mothers Day for the entertainment and the food. The food was good but the chef didn’t introduce himself clearly and then barely spoke during the cooking! We waited at least 20 minutes for a server to come near us and then begged her to help our table. We weren’t offered hot green tea or ice cream and had to ask for it! This was very different from our great experience last month.
We went for Mother’s Day and my birthday. I knew it would be crowded, so we made a reservation for 5 PM figuring we’d actually eat by 6, cause of the show process. We weren’t seated until 6 PM. Our server was not in a great mood, and made mistakes on the order as she wrote them down. Our chef was great and made the experience enjoyable, especially for my 3 year old. We’ve been to many Benihanas, but this was the worst. I think we will just visit the Benihanas in South Florida when we visit there.
We went for Mother’s Day and my sons birthday. The food was okay. I do not like how they have special menus during these occasions. You can definitely tell they put their more expensive things on this “occasions menu” we’ve been to Benihana’s and this location NUMEROUS times so we knew what we wanted already. The experience in a whole was just okay. Our cook wasn’t amazing like they are often here, the waiter was just okay, maybe even less than ok. I waited until the end of my meal to get. Fork since my son dropped mine on accident. We waited another 20 minutes to get our bill.. and then the system went down, so another 20 minutes to get our card back. The next day, I checked out checking account... because I always do. Our card has been charged twice. Thankfully we had enough to cover both, but if we hadn’t I would be livid if I were charged an overdraft fee for their mistake! I called when I saw this only to get the run around 5 hours after the first call, it was finally taken care of. But I don’t think we’ll be going back to this location any time soon. There are so many hibachi grills around... we’ll try another.
Turned into a great night 😉... She opened up like a flower 🌺🌻🌹🌷.......😇... Awesoooome saaaauce!
Restaurant was very nice and elegant. Women's Bathroom was trashed though, with some stalls without toilet paper. Overall experience was good though.
The Chefs are amazing here! They got tons of tricks up their sleeves!
I was very disappointed with what was meant to be a special mother's day celebration. We made reservations for 5pm weeks ahead, anticipating a busy day the day before mother's day. We had to wait more than twenty minutes after checking in a little before 5, which I still don't understand, while others were seated. By 6 pm we still didn't have a chef so I complained to the manager who was standing nearby. The manager got us a chef soon thereafter and the service picked up after that but it was really sad that I had to speak to anyone in the first place. The food was good as usual but the server, Georgia, seemed that she'd rather not come to work that day. I will not be dining in at this restaurant anymore.
Everything would have been great however after making a reservation arriving more than 15 minutes early and still was sat late I feel that is unacceptable; why have a reservation if we are not able to be sat, just communicate to your guest if they will not be sat at there reservation time. Also poor communication from waitress to cook on food that was ordered. If waiter/waitress would repeat the order from guest after taking order that might help with any confusion. Also explain to a guest if there meal comes with fried rice if they order white rice, so they have the option weather to order both or just one. Everyone at this location was very friendly though there were just these few things.
We love eating at Benihana for special occasions. The food good and the atmosphere is fun.
They never disappoint.
Came about 15 minutes before my reservation checked in but the hostess did not check us in correctly Multiple people were seated before us. We were seat about 45 minutes after us being there only because I went back up to the desk and asked what the hold up was .. Only for one of the Managers to tell us he would take care of our bill and when it was time for us to leave he was no where to be found so another Manager took off 30 dollars off the bill other than that the experience was ok.
That was one of the best meals we have had. From start to finish wonderful experience. Great birthday celebration and we have the picture to prove it. Thank you for a memorable evening.
Nielsen was our chef and he was the absolute best! Personable and professional. Will ALWAYS request him in the future!
Usually we like to think as Benihana as an excellent new restaurant. This was my second time there. I made a reservation for 7 about a day in advance and we arrived around 6:45. We didn’t get seated until 7:37 and it took the waitress 20 minutes to get our drink orders. Around 9, we are wondering where the chef is with our food orders because we have been sipping on water for about an hour at this point. When he arrived, he didn’t read the amount of orders correctly and came without the right amount of food. He left for 20 minutes to find more rice. When he actually started cooking the food, it was really slow paced and drawn out especially since the chicken we got was burnt. We finished the meal around 10:30 and when I gave Amanda, our waitress, the card- she took it and started helping other guests. When she came back to give it to me, I realized that the check book was empty! With my card missing! So since Amanda was M.I.A I began to ask around about her to see if anyone saw her. In the process I found my card in a different dining room on the floor. The manager gave us 40% off. Amanda tried to blame the whole experience on the chef but honestly I think she was the issue
We had to wait for 40 minutes for a table, even though we had reservations. When we finally got seated it took ages for the waiter to come and take our orders. When the chef finally arrived the show was sub par at best. It was not entertaining and we forced smiles, trying to create a positive experience for my young daughter. I informed the manager about my negative experience and she said she would pass the information along. Not apologizing once. I suppose they don’t need to care about service because the place is always packed. When you are spending good money I expect more.
My husband and I come here all the time with family and friends. We love the food, service is hit or miss and so is the chefs. The food is a bit different based on what chef you get. But overall a good experience.
Had a reservation at 7 pm and chef didn’t come out til almost 9 pm. Had to go to bar to get my drink because waitress never came back after soup and salad was served. One order was wrong at our grill and he had to wait til the end to get the right order.
I enjoyed myself and so did my guess who have never been before so i would definitely come back to this place
This was my first time attending and everything was nice. I didn’t understand how everything worked but I made it through and will be more prepared next time. Thanks
I love coming to Benihana. I always bring someone who hasn't been and love watching their amazement watching the hibach tricks.
It was good.
Reservation was made for 7, we arrived at 6:55. We were not seated until 8, an hour after our reservation. When we arrived we were told they were clearing a table and it would be about 10 minutes. We were again told this at 7:15...and 7:30...and 7:45...All in all this was a terrible experience. The manager was rude and offered no apology when questioned, just excuses.
The food and entertainment was good but they sat us (a group of 4) in a line as opposed to sitting two around the corner so we could talk to each other. The other 2 couples didn't talk, so being sat in a straight line made it hard to talk to the other people I was with besides who I sat next to.
the food was amazing as always, but the wait was horrible. we got there at 730 with a reservation and didn't sit down to eat till 9pm. didn't leave till 11. thats one long dinner