Nearby points of interest
Nearby points of interest
About Benihana - Troy
Welcome to Benihana and a dining experience unlike any other! Our guests are seated at communal tables in groups, where your personal chef will perform the ancient art of Teppanyaki. Watch as we slice and dice, preparing a meal that will dazzle your eyes as well taste buds, whether you choose mouth-watering steak, tender chicken or succulent seafood. You can also enjoy sushi prepared by a talented sushi chef and indulge in a specialty cocktail.
Benihana Troy is located on Big Beaver Road, between Crooks Road and Coolidge Highway near the Somerset Collection and Somerset Park Golf Course. Our parking and entrance are located in the back of the building. An 18% service charge is added to all guest checks for parties of eight or more.
Reservations are only available in the teppan area. To better accommodate our guests, we do not accept reservations for the sushi bar or lounge.
Troy, MI 48084
Japanese, Sushi, Steakhouse
Hours of Operation:
Monday - Thursday: 11:30 am - 2:30 pm
Friday: 11:30 am - 3:00 pm
Saturday - Sunday: 12:00 pm - 3:00 pm
Monday - Thursday: 5:00 pm - 10:00 pm
Friday: 3:00 pm - 11:00 pm
Saturday: 3:00 pm - 11:00 pm
Sunday: 3:00 pm - 10:00 pm
$30 and under
AMEX, Carte Blanche, Diners Club, Discover, JCB, MasterCard, Visa
Free parking for Benihana guests
Bar/Lounge, Beer, Full Bar, Non-Smoking, Wine
Benihana - Troy Ratings and Reviews
Benihana Troy was very disappointing. Admittedly, the only other Benihana I have been to was in San Diego, but this one fell flat. We thought it would be entertaining for our 6-year old daughter, as well as our teenage boys, but it was not at all what we expected. The chef was very boring. He only did a couple of "tricks" and didn't seem to be enjoying himself or attempting to bring any enjoyment to the table. I didn't feel like my 6-yr old got the "Benihana" experience. She barely noticed that he was doing anything special. There was another family seated with us and they had two children who never cracked a smile and simply were not entertained. Also, the Chef inadvertently burned one of the other children with his spatula.
As for the food, it was ok but not great. They got my order wrong TWICE. First, they brought me Cherry Pepsi instead of regular Pepsi and then they didn't give me an order of fried rice. I had to tell the Chef and then he told someone else and they brought it to me from the kitchen, which was disappointing. They were in a rush to get us out of there and get the next group at our table. It was my son's 18th birthday (Benihana was his choice) and they very quickly did some kind of birthday song and the guy was on to the next birthday song before i could even ask him a quick question. (I was just hoping for a quick picture with him playing his instrument next to the actual birthday boy.) Finally, they acted as if we were being rude to ask about the dessert for the birthday. They were very snappy and then got the other two desserts wrong.
All-in-all, it was very disappointing and not what I expected from Benihana. I'm a grown man so I'm ok without all the bells and whistles, but I was hoping for a better experience for the kids. We won't be back.
The thing that ruined the experience for me was the two guys next to me who were doing a video chat with someone the entire time. On their phone. They were not paying attention to the gentleman cooking. They were loudly talking. Why is this allowed when you have to share a table and are trying to enjoy the experience? In movie theaters, the staff approach those who are texting. The food was good but I won’t go back because fellow diners are rude.
I am think I have taken my last visit to Benihana Troy there is no customer service at all. The managers are rude and so is the staff but why wouldn't the staff be when the managers customer service skills are just as horrible. I think corporate needs to make some adjustments at this location. There absolutely no hospitality and you basically are rushed through everything and soon as the chef is done cooking they are there with bags and bills.
I had a HORRIBLE dining experience and I won’t be back EVER!!!!! The chef act as though he had to pick his children up from school and was on limited time. I was told that he was the 2nd best waiter, but unclear how he ever got that title. He NEVER greeted us, our food was cooked extremely fast and it had no FLAVOR whatsoever! I did speak to the manager, but she only made excuses for him. I’ll return to the Dearborn location if I choose to dine in the future. 😩
I went here for my birthday with family and friends. Had an amazing experience. Great food. Good chef. We asked him to do the beating heart with the rice and he did. His name was Nhan. Then we also had an awesome server Bee. Best experience I’ve had in a long time. Thank you bennihanna for making my birthday special.
Horrible customer service by the management staff. Went for a business lunch that I reserved on open table and called to verify that it was for private dining and not the large grill table. The host verified that the reservation usually is for the grill table but they'd honor it this time. I arrived with my Co worker for them to originally tell her 30 minutes and after arguing with the manager he said it would be a 10 minute wait. We argued with him for 5 minutes and ended up leaving with how rude and condescending he was to us. We will never return and will advise everyone we know to not return also. I've contacted their corporate office because of how rude this manager was and how slow the service is. This isn't the first negative interaction with him and I've finally had enough of his disrespect.
We had a pretty large party and they made accommodations to seat us all near one another. Our server was prompt and on top of everyone's needs. The Host was very helpful. The food and server were both outstanding. Will add this restaurant to our list of favorites. Great experience.
Celebrating my Birthday, however the service was the most disappointing of all. The restaurant was not busy but everyone at our table waited, nothing was done expeditiously by the waitress we waited 20 minutes for our bill to leave. After waiting so long everyone celebrating special occasions took their desert with them.
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