Benihana - Troy, MI

Benihana - Troy, MI reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. j

   jeffrey VIP

   Des Moines67 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very fun evening. Nan did a great job on the grill. Victoria was very helpful. Food was well prepared and enjoyed the show.
   

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2. S

   Sabree

   Chicago1 review

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We sat in the sushi bar area. We’ve seen the show multiple times so there’s was no need to do that. I was in need of some garlic butter rice and our food was hot, came out almost right away. Great experience
   

   Benihana - Troy, MIResponded 2 days ago

   Thanks for visiting us, Sabree! We're thrilled to hear that you had a great experience dining with us at Benihana - Troy, MI. It's always our goal to provide hot, fresh food and we're glad we hit the mark for you. We appreciate your feedback about the sushi bar experience and we'll certainly take it into consideration. We look forward to welcoming you back soon!
   

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3. J

   Jose

   Detroit1 review

   2.0

   Dined 7 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 1

   It was my wife’s birthday. The hostess kinda blew the surprise that we had extra guests in our party to my wife. She’s apologized but didn’t seem very sincere. As we’re waiting for our drinks at the bar. A guest walks up just before HH ended and wanted a drink with tequila in it. Instead of the bartender recommending a drink she just kept giving her the menu to her to read. As we’re waiting to get seated our server (can’t remember her name) came over and said hello. It seemed like we were being rushed the whole dinner. The first round of drinks she took my friend wasn’t ready. When the server came back with our drinks the server made my friend wait because she wasn’t ready to take her drink order. She said I tried to take your order but you wasn’t ready.. When the chef started to cook dishes were stacking up. The server would take a couple dishes but not all. So I started putting the dishes on the floor. I had no where else to put them. Not one person walked by to pick them up or ask how they got there. When we would ask for something the server would just keep walking instead of standing there and listen to what we needed. I must say it has been some time since I’ve been to this location and it definitely shows it has changed. The walls were definitely dirty and bathroom trash was heaping over. For the area and amount of money spent in they definitely need to step it up.
   

   Benihana - Troy, MIResponded 5 days ago

   Thanks for the feedback, Jose. We're truly sorry to hear about your experience at Benihana - Troy, MI. We aim to provide a memorable experience for our guests, and it's clear we fell short during your visit. We understand how important it is to celebrate special occasions, and we regret the delay in service and the state of our restaurant. We appreciate your comments about our cleanliness and will take them into consideration as we strive to improve. We hope you'll give us another chance to make it right. Best, The Management Team
   

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4. H

   Heather

   Detroit1 review

   2.0

   Dined on April 16, 2025

   1. Overall 2
   2. Food 5
   3. Service 2
   4. Ambience 5

   I felt like the waitress was trying to rush us out
   

   Benihana - Troy, MIResponded on April 18, 2025

   Thanks for the feedback, Heather. We're sorry to hear that you felt rushed during your visit to Benihana - Troy, MI. We aim to provide a relaxed and enjoyable dining experience for all our guests, and we regret if you felt otherwise. We appreciate your high rating on our food and we'll definitely take your feedback into account as we strive to improve. We hope to have the opportunity to serve you again and provide a more enjoyable experience.
   

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5. L

   Labreya

   Detroit1 review

   5.0

   Dined on April 14, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great everytime i come great customer service good food
   

   Benihana - Troy, MIResponded on April 18, 2025

   Dear Labreya! Thank you so much for your kind words! We're thrilled to hear you consistently enjoy our food and service. We truly appreciate your support and can’t wait to welcome you back again soon! 🍱😊
   

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6. C

   Corey

   Detroit4 reviews

   5.0

   Dined on April 13, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   It was over all good, the chef was great service was consistent and the food always great had a good time
   

   Benihana - Troy, MIResponded on April 14, 2025

   Hi Corey, We're thrilled to hear that you had a great time at Benihana - Troy, MI! It's wonderful to know that our chef's service and food met your expectations. We're always striving to provide the best experience for our guests, and your feedback is greatly appreciated. We hope to see you again soon. Best, The Management Team
   

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7. D

   Donna

   London1 review

   1.0

   Dined on April 12, 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   The atmosphere was too many bright lights . We told our waiter one person had a shell fish allergy so no one received our shrimp appetizers
   

   Benihana - Troy, MIResponded on April 18, 2025

   Dear Donna, Thank you for your feedback. We're sorry to hear about the lighting and the issue with your appetizers. While we take allergies very seriously, it sounds like we missed the mark in handling your request appropriately. Your comments have been shared with our team so we can improve communication and ensure a better experience for all guests. We appreciate you bringing this to our attention.
   

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8. Y

   Yvette

   Detroit2 reviews

   3.0

   Dined on April 10, 2025

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   We waited half an hour to be asked for drinks. The restaurant had one table served and no one waiting. Waitress said no one told her we were there. Horrible. Food was good but way overpriced!!
   

   Benihana - Troy, MIResponded on April 12, 2025

   Thanks for visiting us, Yvette. We're sorry to hear about your experience at Benihana - Troy, MI. It's disappointing to hear that you felt ignored and waited for too long. We strive to provide excellent service to all our guests and it's clear we missed the mark during your visit. We're glad you enjoyed the food but we understand your concerns about pricing. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to make your next visit a better experience. The Management Team
   

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9. L

   Lamees

   Detroit1 review

   1.0

   Dined on April 8, 2025

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 2

   Benihana isn’t what it used to be. Food is over seasoned portions are getting smaller and smaller. I feel like they just hire anyone to cook. The soup was so salty no one at the table ate it and complained to the waitress.
   

   Benihana - Troy, MIResponded on April 11, 2025

   Thanks for the feedback, Lamees. We're truly sorry to hear that your recent experience at Benihana - Troy, MI didn't meet your expectations. We take your comments about the seasoning and portion sizes seriously. It's disheartening to hear that our food and service didn't hit the mark. We're always looking to improve and your input is invaluable in this process. We hope you'll give us another chance to make it right. Best, The Management Team
   

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10. a

    angel

    Detroit1 review

    5.0

    Dined on April 7, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The chef Bianca was such a Pleasure. If I come back I hope she’s working again ❤️
    

    Benihana - Troy, MIResponded on April 13, 2025

    Thanks for visiting us, Angel! We're thrilled to hear that you had a wonderful experience with our chef, Bianca. It's always our goal to provide a memorable dining experience for our guests. We're glad we could meet your expectations. We look forward to welcoming you back to Benihana - Troy, MI. See you soon!
    

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