Benihana - Troy, MI

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1. OT

   OpenTable Diner

   Detroit

   1 review

   2.0

   1 review

   Dined 2 days ago

   overall2food4service1ambience3

   Reservation was at 7 they didn’t sit us until 7:30 and they didn’t cook till 8:30 / and they forgot the wasabi and ginger wit out shrimp chili rolls - Troy Benihanas sucked I should have went to Dearborn fr

   Benihana - Troy, MIResponded todayDear Guest on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. If you have not done so already, please contact us via the Contact Us page on our website. We want to thank you for taking the time to share your review with us and welcome you to ‘Copy/Paste’ your review in order to save time. We look forward to following up with you.

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2. TV

   TonyV

   1 review

   1.0

   1 review

   Dined 4 days ago

   overall1food3service1ambience1

   We were seated 1 hour later than our reservation, once we were seated waited 45 minutes to be served. The chef was clearly not trained to be a Benihana chef and therefore only cooked the food, no entertainment. Half of the my guests was the first time going to Benihana, including my kids.

   Benihana - Troy, MIResponded 2 days agoThanks for your feedback. We’re sorry to hear we disappointed you. Your feedback has been relayed to our team. Please provide your contact information so we can follow up regarding this experience by visiting our "Contact Us" page on our website. please click on the “Leave Feedback About A Recent Visit To Benihana SUBMIT FEEDBACK “ Thank you.

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3. S

   Shannonm

   San Francisco

   1 review

   2.0

   1 review

   Dined 4 days ago

   overall2food3service3ambience2

   Got seated early (great!) Waited over an hour past Reservation time before chef came to cook. Bathroom was filthy, 1 toilet clogged and no toilet paper in another. Trash over flowing on the floor with paper towels all over the floor. Food was ok nothing to rave about.

   Benihana - Troy, MIResponded 3 days agoHello Shannonm, we're very sorry to hear about your experience. Allow us to take a closer look at this for you. Please provide your contact information so we can follow up regarding this experience by visiting our "Contact Us" page on our website. please click on the “Leave Feedback About A Recent Visit To Benihana SUBMIT FEEDBACK “ Thank you.

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4. 0

   0311

   Detroit

   6 reviews

   4.0

   6 reviews

   Dined 5 days ago

   overall4food3service5ambience3

   The place could use some repair work. It needs new carpeting. In times past the chefs seemed to be proud of their cooking skills. This guy was very sloppy. Thank God for OpenTable because the restaurant does not answer their phone. I and another person in our party tried for several days to reach them to make a reservation but no one answered the phone. One of their bays is being used as a storage place. They have a flag covering the opening to the bay, but it is so tacky. I won't be going back anytime soon.

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5. OT

   OpenTable Diner

   Detroit

   1 review

   5.0

   1 review

   Dined 5 days ago

   overall5food5service5ambience5

   Valentina was and excellent hostess

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6. OT

   OpenTable Diner

   Detroit

   2 reviews

   1.0

   2 reviews

   Dined 6 days ago

   overall1food3service1ambience1

   I asked for a bowl drink for myself because I knew I was going to order more then one of the same drink. The waitress refused to give me it kept repeating it was for 2 ppl not 1. Food was good but not even 5 mins after the cook was done she was there already with the takeout boxes for us to leave. I been trying to call up there for a manager and no one answers. Will never use this location again.

   Benihana - Troy, MIResponded 1 day agoDear valued guest, we are very sorry we did not meet your expectations. Hope you’ll give us another chance in the future. If you wish to contact us with further details regarding this experience, you may do so by visiting our "Contact Us" page on our website. please click on the “Leave Feedback About A Recent Visit To Benihana SUBMIT FEEDBACK “ Thank you.

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7. OT

   OpenTable Diner

   Phoenix

   12 reviews

   vip
   4.0

   12 reviews

   Dined 7 days ago

   overall4food4service3ambience3

   Went for my aunt’s birthday we waited 1.5 hours for our chef to get to the table after we we seated. The food was good but overall the staff seemed pretty sad to be at work.

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8. D

   Disappointed

   Detroit

   3 reviews

   3.0

   3 reviews

   Dined 7 days ago

   overall3food3service3ambience2

   Service and quality has gone down, while the prices have gone up.

   Benihana - Troy, MIResponded 1 day agoThank you for the feedback. It’s important for us know how we can better serve our customers and your comments will be shared with the team. If you wish to contact us with further details regarding this experience, you may do so by visiting our "Contact Us" page on our website. please click on the “Leave Feedback About A Recent Visit To Benihana SUBMIT FEEDBACK “ Thank you.

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9. SJ

   ScottJ

   Chicago

   2 reviews

   4.0

   2 reviews

   Dined 7 days ago

   overall4food5service5ambience4

   Great service & great food. Host called to confirm Open Table reservation and then accommodated our late arrival.

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10. AP

    AlexaP

    1 review

    1.0

    1 review

    Dined on January 17, 2023

    overall1food4service1ambience1

    This was the worst restaurant expiernce I have ever had. Our reservation was at 6:45 and we sat right away. We waited 2 hours for the cook to come and drinks took an hour. We ended up walking to the bar several times to get our water refilled and alcoholic beverages ourself. We finally paid at 10:07- I have my recipt with the time stamp. For a restaurant chargeing $30+ for a single meal this should not be the service that comes with it. The manager should have come around and explained the situation or given a heads up that they were running externally behind.

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11. OT

    OpenTable Diner

    Detroit

    1 review

    2.0

    1 review

    Dined on January 17, 2023

    overall2food4service1ambience3

    Over 1 hour before food started getting cooked

    Benihana - Troy, MIResponded todayDear valued guest, we’re very sorry that that was your experience with us. Your remarks will be shared with the team. If you wish to contact us with further details regarding this experience, you may do so by visiting our "Contact Us" page on our website. please click on the “Leave Feedback About A Recent Visit To Benihana SUBMIT FEEDBACK “ Thank you.

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12. OT

    OpenTable Diner

    Detroit

    1 review

    1.0

    1 review

    Dined on January 16, 2023

    overall1food2service3ambience1

    My guests and I waited 40 minutes passed our reservation time to be sat. When it was time to be sat, the manager informed us that it would be 2 hours before a chef would make it to our table to cook. That should have been disclosed when we arrived. We were told that a server would still be able to provide us with drinks and appetizers. It took the server 30 minutes to come to our table to get our drink order. We waited 2.5 hours for the chef. Definitely a bad choice for a birthday.

    Benihana - Troy, MIResponded todayDear valued guest, so sorry to hear you had a disappointing experience. Your feedback has been relayed to our team. If you wish to contact us with further details regarding this experience, you may do so by visiting our "Contact Us" page on our website. please click on the “Leave Feedback About A Recent Visit To Benihana SUBMIT FEEDBACK “ Thank you.

    Report
13. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on January 16, 2023

    overall1food1service1ambience1

    Only had 3 cooks, didn’t tell anyone until 40 minutes of sitting down, after somebody at the table asked what was up. Was told they were getting the cart ready and would be at the table in the next 10 minutes. 30 minutes later most of us got up and left. Not to mention the table next to us had reservations at 1pm, was 3pm when they started to get food on their plates. A early heads up of what they were going through would have been appreciated, and would not have spent a hour and 20 minutes just sitting there

    Benihana - Troy, MIResponded todayWe appreciate you taking the time to review us, despite the fact that we weren’t able to provide the best experience. We’ll look into this. If you wish to contact us with further details regarding this experience, you may do so by visiting our "Contact Us" page on our website. please click on the “Leave Feedback About A Recent Visit To Benihana SUBMIT FEEDBACK “ Thank you.

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14. OT

    OpenTable Diner

    Detroit

    2 reviews

    1.0

    2 reviews

    Dined on January 12, 2023

    overall1food3service1ambience3

    My waitress Danetra was horrible 😢.My guess and husband decided not to visit this location again. I convinced my husband to try one more time. We waited 1 hour 30 minutes before the chef came not his fought. However she never came back until he showed up. She should have informed the table of the short staff but working to serve us so much more o can say about her service. She took a party's bill but wouldn't take mine. After waiting so long you still was to charge for mustard sauce. Had I ate there it would of been free. We were there from 630 to 945 unacceptable.

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15. DN

    DeNequaL

    Detroit

    1 review

    2.0

    1 review

    Dined on January 11, 2023

    overall2food5service1ambience3

    Restaurant was short staffed there were only 3 chef’s available for a crowded restaurant. Our reservation was at 6:30 was seated around 7 and the chef didn’t get to our table to start cooking our food until 9pm. We were never notified of the issue prior to us inquiring about the wait. The manager did not come over to address issue until someone went to him and express concern. We were given a percentage off of our bill and the food was great once we got it. Need to work on customer service

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16. SH

    ScottH

    Detroit

    1 review

    1.0

    1 review

    Dined on January 11, 2023

    overall1food4service1ambience2

    Having made a reservation for 6:30, the chef arrived at our table just before 9. Lots of people in the restaurant frustrated, angry, and hungry. Many left having given up. The food was good once it arrived, but it was not worth the hours sitting there waiting. At least they reduced our bill (and pretty significantly). Wait staff was very helpful and the manager apologetic. Celebrating my daughter’s 16th birthday and at least we have a story to tell. Just wish it was about how great the experience was at the restaurant.

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17. MP

    MicheleP

    1 review

    1.0

    1 review

    Dined on January 11, 2023

    overall1food2service1ambience1

    I reserve 2 tables and they told me I had one reserve. It was my son 21st birthday and they was giving me a hard time. Reservations was at 6 we didn’t get seated until 6:30 and the cooking didn’t come to the table until 8pm to cook. The table was seated at 7 and the time we finished eating they still hadn’t a cook to their and that was at 9pm so they got up and left. Very bad experience

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18. T

    Then

    1 review

    3.0

    1 review

    Dined on January 11, 2023

    overall3food4service3ambience3

    They are in dire need of more employees. The wait times are ridiculous. My original birthday dinner reservation was canceled last month due to no staff. Finally made it in last night and it was lackluster. Our chef was great but you could tell he was rushed because of the amount of tables that needed to be served. Overall service has gone very much down hill

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19. KB

    KiraB

    1 review

    3.0

    1 review

    Dined on January 10, 2023

    overall3food5service1ambience1

    Waited 2 hours for a chef and it was arguing at our table with the manager and customers

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20. R

    Reeseluvtherice

    Detroit

    2 reviews

    1.0

    2 reviews

    Dined on January 10, 2023

    overall1food1service1ambience1

    Very poor service and the food was very poor as well.

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21. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on January 10, 2023

    overall1food3service1ambience2

    Do not eat here unless you are willing to wait an hour and a half for a chef to come to your table… slow service, poor management, multiple tables were complaining of the same issues and many people walked out. Definitely not going back.

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22. SM

    ShannonM

    Detroit

    9 reviews

    1.0

    9 reviews

    Dined on January 10, 2023

    overall1food3service1ambience1

    Reservations were at 7:30. Did not get seated until 8. No chefs available so food was not started until 9:30. Didn’t get out until almost 11 and the table behind us had just started cooking. Restaurant closed at 10. Will never go back.

    Benihana - Troy, MIResponded todayDear ShannonM Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

    Report
23. NM

    NikkeyaM

    1 review

    3.0

    1 review

    Dined on January 8, 2023

    overall3food5service2ambience5

    Had a reservation & still had to wait 2 hours before food was prepared

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24. TH

    TamiaH

    1 review

    1.0

    1 review

    Dined on January 8, 2023

    overall1food4service1ambience1

    Made a reservation for 4:00, wasn't seated until 5:00pm, didnt recieve a chef at the table until 6:30. There were only 4 chefs working. Managers didnt off any service off of the bill or anything. Worst experience at this restaurant ever. If there are only a certain amount of chefs working then there should only be a certain amount of reservations available every other hour. Benihana Troy won't have to worry about another visit from my family and I ever again.

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25. OT

    OpenTable Diner

    Detroit

    7 reviews

    vip
    1.0

    7 reviews

    Dined on January 8, 2023

    overall1food1service1ambience1

    Horrible service food quantity was poor. Waited for 2 hours to get our food. Service was nonexistent..

    Report
26. BP

    BPfamily

    1 review

    1.0

    1 review

    Dined on January 8, 2023

    overall1food2service1ambience1

    The service and experience has declined greatly at this location. We waited well over an hour and a half after we were seated before a chef was able to come table side. They were out of most of the non alcoholic drinks and the overall appearance has gone down hill. It was really sad to me to see the lack of care in this location. I had booked it as a special occasion dinner for our family and talked it up quite a bit to my kids before going and the whole experience just fell flat. I understand being understaffed is the state of business these days but there are ways to handle customers that still make a pleasant experience even when you have to wait a little longer. A manager never made a check in visit and was never observable until possibly the very end he came by to prep another table for seating. The table across from us had an identical experience as it turned into a joke between us if anyone was ever coming back to help us. Total visit time was over 3 hours.

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27. DP

    DougP

    1 review

    1.0

    1 review

    Dined on January 7, 2023

    overall1food5service1ambience1

    The restaurant was turning people away it was so busy. We had reservation and seated within 15 minutes of our arrival. However, in between the salad and soup and the entree (which includes the cooking in front of us) took over an hour to happen. In addition, the decor appeared as if they had just moved into a new location. When entering the premises, the building must have some sort of ventilation issue as the entry doors (there are 2 sets) were extremely difficult to open due to air suction (and it wasn't windy outside). The whole production was very disorganized from the start. Too bad I took my wife there for her birthday.

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28. R

    Rick

    1 review

    1.0

    1 review

    Dined on January 7, 2023

    overall1food1service1ambience1

    It took 45 minutes for us to get our first order of drinks they did not know the menu for my vegan girlfriend so they had to reread it to the Cook. They then screwed up her order in the hostess to not know how to do his job. He was rude and condescending the whole table that I was with had the worst experience ever usually have a great experience at benihana but whoever the server was was horrible. The manager who was an older Caucasian man seem very stressed out and did not know how to handle the night the whole night was a waste of time and money but maybe we'll try again someday.

    Report
29. KL

    KristinL

    Detroit

    1 review

    2.0

    1 review

    Dined on January 7, 2023

    overall2food4service2ambience2

    Had a reservation and still waited for 40 mins. We were finally seated and placed drink orders. Waited for drinks to arrive until after soup came. Chef started cooking for the table and a second round of drinks was ordered - they arrived after meal was wrapping up. Food was good, but two of our party of six had to have it boxed up once done and take it to go as dinner was so late starting that other commitment didn’t allow patrons to eat at the restaurant. Expensive meal for so many disappointments and all on a 21st birthday celebration. Disappointing

    Report
30. NM

    NishM

    1 review

    1.0

    1 review

    Dined on January 7, 2023

    overall1food1service1ambience2

    Our reservation was for 5:15pm, no receptionist till 5:30pm!Had to look for the manager.Got seated around 5:48pm ish. The waitress had an attitude to serve. Dirty water was served. No chef till 6:45ish. One of the members got half the amount of chicken that we normally get. Noodles were horrible. We left around 7:35pm finally. Very disappointing experience 😞 😕

    Report
31. A

    Allie

    1 review

    3.0

    1 review

    Dined on January 7, 2023

    overall3food4service2ambience3

    The food was pretty good but you can tell they have cut back on portion sizes and increased the prices. We had a 5pm reservation and waited at least 20 minutes before we were even seated. Our waitress rarely checked on our table and we had to hunt her down for a refill on our drinks or ask for steamed rice. All of the wait staff were wearing masks and it was extremely hard to understand what they were saying between the mask and it being loud. They were sold out of Pepsi which seemed odd to me. The food was good but not as flavorful as it used to be. We were there about 2.5-3 hours total. I’m disappointed to see this place go down hill because it always used to be my favorite place to eat.

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32. B

    Brooklynn

    1 review

    2.0

    1 review

    Dined on January 7, 2023

    overall2food3service1ambience1

    Service was awful. Took forever for the chef to get over to our table and cook our food. Chef was cool though. Manager sucked.

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33. OT

    OpenTable Diner

    Detroit

    1 review

    1.0

    1 review

    Dined on January 7, 2023

    overall1food4service1ambience1

    We were here for four hours. Our reservation was at 7:30pm and cook didn’t come to table until 10:30pm. We didn’t leave until 11:30pm and that was only because I hunted someone down to be able to pay my bill so I could leave. Poor workers were understaffed and over worked. I wish management would have communicated what was going on and that it would be a wait. There was no communication at all and that is how you know there is bad management. Number one key to being a good manager is communication. People are more understanding when you’re honest and up front. I will not be returning to this establishment.

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34. A

    Aryanna

    1 review

    1.0

    1 review

    Dined on January 6, 2023

    overall1food2service1ambience1

    Took extremely long for everything to be brought to the table, soup and salad and the chef. Called all week long to try to add more people to my reservation and they never answered the phone.

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35. N

    Ninetimesthree

    Detroit

    6 reviews

    4.0

    6 reviews

    Dined on January 6, 2023

    overall4food5service4ambience3

    This was a very busy evening at Benihana, and we did enjoy great food and pretty good service -- but the noise level was so high that it was hard to speak loud enough for our guests at the other side of the table to hear us (which, of course, was a negative!), but the food was wonderful!!

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36. EJ

    ErikaJ

    Detroit

    5 reviews

    2.0

    5 reviews

    Dined on January 6, 2023

    overall2food5service5ambience5

    Daughter’s bday. The service and food were great; however , we waited an hour for the chef to begin. Wish Beni would have told us that before sitting down. That was huge disappointment. If my daughter had begun eating (she started with sushi) we would have left.

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37. OT

    OpenTable Diner

    Detroit

    3 reviews

    4.0

    3 reviews

    Dined on January 6, 2023

    overall4food5service4ambience5

    Love the food here and the ambiance is great. It’s hit or miss when seated with others not with your group, but overall it was a great evening.

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38. EE

    EllaE

    1 review

    5.0

    1 review

    Dined on January 6, 2023

    overall5food5service5ambience5

    Love it food was Cooked to perfection the service was on time the cook and the waitresses very friendly

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39. A

    Angie

    Detroit

    1 review

    4.0

    1 review

    Dined on January 6, 2023

    overall4food3service3ambience5

    Too many children. I guess went to early

    Report
40. M

    Missy

    1 review

    4.0

    1 review

    Dined on January 6, 2023

    overall4food4service4ambience4

    The waitress talks too fast. It was not clear for birthday month that they give free complimentary dessert. No one heard and understood what she said clearly. She can improved more for better service. Some items unavailable. That could have been mentioned early before ordering. The cook is great though.

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