We always have a great time wether is for a special occasion or just lunch with my loved ones. This time the service we got from the waitress was not great. She was not pleasant, she looked like she didn't wanted to be there. She disappeared for a long time, we were out of water and needed other things. I had a group of 8 and the 18 % gratuity is added, so a tip of about $60 was not earned. The chef was great, he is the reason I am giving 4 stars. I will still recommend Benihana to my friends and family hoping that they do not get the type of service we just experienced.