Benihana - Torrance, CA

Sort by

Filters

1. OT

   OpenTable Diner

   1 review

   2.0

   1 review

   Dined today

   overall2food3service1ambience2

   The service was not good. Had dirty plates around me the whole meal. Cool and waiter had a disagreement while making our food and things took for ever. Quality was ok. And had to tell the manager that the mens restroom was a pigsty… literally!!!! Manager gave a little apology but did nothing to compensate. This used to be a great place. Will NOT go out of my way to visit here again. Was celebrating an anniversary… glad it did not ruin our entire night. Think twice about visiting here!!!!

   Report
2. OT

   OpenTable Diner

   Los Angeles

   3 reviews

   5.0

   3 reviews

   Dined today

   overall5food5service5ambience5

   We had a great evening at Table 16 with server Roberto and Chef Erik. Roberto was very attentive and took our order perfectly (we had some requests for vegetarian meals, no egg, gluten free, etc). Our chef was phenomenal. Not only was our food amazing, Erik was funny and we engaged in a great conversation with the adults and children in our party. These two were a great team!

   Report
3. OT

   OpenTable Diner

   Los Angeles

   1 review

   vip
   2.0

   1 review

   Dined today

   overall2food4service2ambience4

   It took forever before we can get started in spite of having reservation at 11:30 am Got seated at 12:15 pm and didn’t get our order till after 15 minutes Took us 2 hrs and 45 mins to be out of the restaurant. Used to be satisfied with their set ice and food Not anymore🙁

   Report
4. SR

   ShunteR

   Orange County

   1 review

   1.0

   1 review

   Dined 1 day ago

   overall1food3service3ambience3

   Need more staffing had to wait a hour to be seated and another hour to have food fixed

   Report
5. C

   Chickchick

   Orange County

   1 review

   4.0

   1 review

   Dined 1 day ago

   overall4food5service4ambience3

   Food was good. Reservation was at 7:30pm, didn’t get to eat till 8:45 pm. Short on chef :(

   Report
6. LG

   LindaG

   Los Angeles

   2 reviews

   4.0

   2 reviews

   Dined 3 days ago

   overall4food4service4ambience3

   The food and service were excellent. However, my party of 2 was joined with a party of 6 & a half. 6 adults and 1 infant. I think it was too many people for keeping our distance for Covid. They were short handed with chefs so we had to wait a long while. Luckily my friend talked to the manager and he gave us a discount for the inconvenience. We enjoyed the show. I was the only one who ordered steamed rice. The chef had extra and offered some to me to try. I thought it was so nice of him. Later, the birthday man asked for green tea and got green tea ice cream. He wanted hot green tea. The waiter gave me the ice cream to go with my chocolate ice cream. I felt like the luckiest person at the table.

   Benihana - Torrance, CAResponded 1 day ago

   Dear LindaG Our goal is to create great guest memories. We are pleased to hear we were able to do so for you and your family. 

   Report
7. OT

   OpenTable Diner

   1 review

   4.0

   1 review

   Dined 3 days ago

   overall4food5service4ambience5

   Early birthday celebration with my husband food was amazing!! We go often but it was our first time at the Torrance location. The manger was very nice!!

   Benihana - Torrance, CAResponded 1 day ago

   Dear Guest Thank you for allowing us to be a part of the special occasion!

   Report
8. OT

   OpenTable Diner

   Los Angeles

   1 review

   5.0

   1 review

   Dined 3 days ago

   overall5food5service1ambience5

   food was great the wait was entirely too long made a reservation and still wasn't seated until 30 mins after the chef didn't come out until a hour after being seated food was soooooo good but the timing is too horrible

   Report
9. NS

   NeoSoulMom

   Los Angeles

   3 reviews

   5.0

   3 reviews

   Dined 4 days ago

   overall5food5service4ambience5

   We had a great time celebrating the graduation of two of my children and a birthday of another.

   Benihana - Torrance, CAResponded 2 days ago

   Dear NeoSoulMom Thank you for celebrating your special occasion with the Benihana team!

   Report
10. MS

    MikeS

    Los Angeles

    1 review

    4.0

    1 review

    Dined 4 days ago

    overall4food5service4ambience4

    Our waiter was great and the cook was great too. the food saved the whole dinner. They are short on cooks so it took a while to get thru the meal. Other than that the food was better than it has been the last few times.

    Benihana - Torrance, CAResponded 2 days ago

    Dear MikeS Thank you for sharing your feedback with us. We are happy to hear that you had a great experience.

    Report
11. OT

    OpenTable Diner

    Las Vegas

    1 review

    1.0

    1 review

    Dined 5 days ago

    overall1food1service1ambience1

    Didn’t even sit to eat

    Report
12. VA

    VannessaA

    1 review

    3.0

    1 review

    Dined 5 days ago

    overall3food5service3ambience2

    We had a reservation for 9pm and did not get seated until 10pm (due to short staff). They were way behind with tons of reservations. We pretty much didnt start eating until 11. Although the wait was terrible. The host Cass, our server Bryan (with a Y), and our chef Riley were amazing and very attentive.

    Benihana - Torrance, CAResponded 2 days ago

    Dear VannessaA Your feedback is appreciated. We will be sure to share your review with the team.

    Report
13. TC

    TomC

    Los Angeles

    1 review

    1.0

    1 review

    Dined 5 days ago

    overall1food3service3ambience2

    My wife and I used to dine at least 4 times per year before Covid-19. This one was the absolute worst. We ordered during ' Happy Hour'. There was only one bartender. It took over 10 minutes before he delivered the drinks. The bill came and was charge at full price. The manager fixed only the wine and brought a new bill. I said no, I asked for bar gin, she charged me for Beefeater. She went back for a third try at the bill. Our Res was at 6:15 was not honored until 6:50 and they had 8 people at the table. It took 35 minutes until the cook came. Others ordered Fried rice, we had white steamed rice. The cook made the rice, cooked the onions and shrimp and serviced some of the food. I said we did not have rice like everyone else. Finally two bowls came. It was not steamed and was cold. At first I said nothing, but after while I got a warm replacement. The cook did nothing during the process to make a show. The veggies were under cooked and very crunchy. Love almost raw white onions. Finally near the end of cooking, he lite a fire, and spun some knives. That's it. It was birthday dinner for 3 different dinners including me. After taking our ice cream order, the waiter returned with 3 candles, but no ice cream for me. He said he would go get it. After a long wait, he returned with our bills. No ice cream. When I spoke up he went for it. We were to receive $30 off the bill. When the bill came, it did not have the discount and the waiter could not find the coupon that I had given him. A manager had to correct the bill and issue the credit. All toll, we left near 9pm after a 3 hour dinner. We will return, because we have kid family birthdays there. Hope our next visit is better.

    Benihana - Torrance, CAResponded 3 days ago

    Dear TomC On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

    Report
14. OT

    OpenTable Diner

    Los Angeles

    1 review

    4.0

    1 review

    Dined 6 days ago

    overall4food4service4ambience4

    For Birthday good experience

    Benihana - Torrance, CAResponded 2 days ago

    Dear Guest Thank you for celebrating your special occasion with the Benihana team!

    Report
15. KT

    KTOB

    Los Angeles

    1 review

    3.0

    1 review

    Dined 6 days ago

    overall3food4service2ambience3

    I’ve been coming to this Benihana's for over 20 years. I could tell they were very short staffed. I know this is a hard time for most businesses right now but don’t take that’s many reservations if you don’t have the staff to handle it. I had a 5:00 reservation and wasn’t seated until 5:30. Took 20 minutes to get a soda. Guy at the table ordered a beer. It took them 45 minutes to bring him a bottle. I know the staff were probably all trying their best. But don’t take on more than you can handle. I come to the restaurant for the experience. And for the experience I got I would have been better off ordering the food off DoorDash instead.

    Benihana - Torrance, CAResponded 3 days ago

    Dear KTOB on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. If you have not done so already, please contact us via the Contact Us page on our website. We want to thank you for taking the time to share your review with us and welcome you to ‘Copy/Paste’ your review in order to save time. We look forward to following up with you.

    Report
16. CC

    CC123X

    1 review

    5.0

    1 review

    Dined 6 days ago

    overall5food5service5ambience5

    Our chef, John, and our waiter (did not get his name) were excellent. We went on May15 at 4:30 pm. Food delicious. Great experience.

    Benihana - Torrance, CAResponded 3 days ago

    Dear CC123X Your feedback is appreciated. We will be sure to share your kind words with the team.

    Report
17. m

    mimi

    1 review

    2.0

    1 review

    Dined 6 days ago

    overall2food1service1ambience2

    our server was not prepared at all he for got at least 1/2 of everyone dinner, kept asking server to bring him ingredients someone in our table order a chicken only dinner and had a lot less chicken then I had and my plate had 3 different meats. I felt so bad.

    Benihana - Torrance, CAResponded 3 days ago

    Dear mimi We apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.

    Report
18. SG

    SandraG

    1 review

    1.0

    1 review

    Dined 6 days ago

    overall1food5service1ambience2

    We sat at the table for a whole hour and some minutes just to be told the grill would take an extra 15 to heat up👎🏻

    Benihana - Torrance, CAResponded 3 days ago

    Dear SandraG Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

    Report
19. OT

    OpenTable Diner

    Los Angeles

    1 review

    2.0

    1 review

    Dined 6 days ago

    overall2food5service1ambience1

    It took about 45 minutes for me to get a drink. Our reservation was for 2pm and the chef didn’t come out Until about 3pm. I was not offered any dessert , which came with my dinner entree. The food was great but I will not be returning, just did not enjoy the experience as I have at other locations.

    Benihana - Torrance, CAResponded 3 days ago

    Dear Guest Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

    Report
20. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined 7 days ago

    overall5food5service5ambience5

    As always never disappointed in coming here. Service is always good

    Benihana - Torrance, CAResponded 4 days ago

    Dear Guest On behalf of our team here at Benihana, we would like to thank you for your continuous loyalty!

    Report
21. OT

    OpenTable Diner

    Los Angeles

    1 review

    5.0

    1 review

    Dined 7 days ago

    overall5food5service5ambience5

    Birthdays dinner

    Benihana - Torrance, CAResponded 4 days ago

    Dear Guest Thank you for celebrating your special occasion with the Benihana team!

    Report
22. OT

    OpenTable Diner

    Unspecified

    1 review

    5.0

    1 review

    Dined 7 days ago

    overall5food5service5ambience5

    Louie I think our chefs name was was awesome 😇

    Benihana - Torrance, CAResponded 4 days ago

    Dear Guest thank you so much for your feedback, we hope to see you back again soon!

    Report
23. SB

    SoBayLocal

    Los Angeles

    4 reviews

    4.0

    4 reviews

    Dined on May 13, 2022

    overall4food5service4ambience5

    Fun time with my friend, good food and drinks.

    Benihana - Torrance, CAResponded 5 days ago

    Dear SoBayLocal Your feedback is appreciated. We will be sure to share your kind words with the team.

    Report
24. YR

    YvonneR

    Los Angeles

    1 review

    3.0

    1 review

    Dined on May 13, 2022

    overall3food5service2ambience5

    Manager did not provide the best service. Asked to sit at the bar, since we had to wait 15 minutes to be seated, with reservations (on-time). Manager advised there was a 15-20 wait at the bar, upon finally being seated, we walked pass the bar and only observed 4 people sitting at the bar. One of the patrons at the bar was later seated at our table.

    Benihana - Torrance, CAResponded 3 days ago

    Dear YvonneR On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

    Report
25. JT

    JonnieT

    1 review

    3.0

    1 review

    Dined on May 13, 2022

    overall3food4service4ambience3

    The ribeye steak was delicious. The lobster, chicken fried rice , salad not as good as last year. My second Pina Colada was not as good as the first one and they ran out of straws.

    Benihana - Torrance, CAResponded 3 days ago

    Dear JonnieT On behalf of our team here at Benihana, we sincerely apologize for your experience and understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website so that we can further address this matter. 

    Report
26. DC

    DamonC

    Los Angeles

    9 reviews

    4.0

    9 reviews

    Dined on May 13, 2022

    overall4food5service1ambience5

    Service was unusually terrible this trip. We come 4-5 times a year and never had such terrible service as we did last night. We were there to celebrate my 50th birthday so thankfully the food was fantastic and despite the terrible service we were able to enjoy.

    Benihana - Torrance, CAResponded 5 days ago

    Dear DamonC Thank you for celebrating your special occasion with the Benihana team!

    Report
27. M

    Marti

    Los Angeles

    5 reviews

    1.0

    5 reviews

    Dined on May 12, 2022

    overall1food4service1ambience1

    The first thing to happen was when we were seated at a table with a couple that had a dog with them. I doubt it was a service dog, as it was a small Pomeranian in a pink screened stroller. One man complained and he found another table - I wish we had, too. Then, the server seemed very incompetent - she never brought the water we asked for, the hot tea was cold, even after we complained and she brought us fresh tea and when she served the ice cream at the end, she forgot spoons (and eventually brought soup spoons). The chef was ok, but he kept talking Spanish to the other members of the table, even though they spoke perfectly good English. We felt rather left out. And, do you not take birthday pictures anymore? I have years and years of the birthday photos. I was never disappointed like this time and have always looked forward to our celebration at Benihana's.

    Benihana - Torrance, CAResponded 3 days ago

    Dear Marti On behalf of our team here at Benihana we would like to sincerely apologize for the negative experience you encountered, especially while celebrating a special occasion. If you would like to get in touch with our team, please do so via the Contact Us page on our website so we can properly address your concerns.

    Report
28. BF

    BrandiF

    Los Angeles

    1 review

    2.0

    1 review

    Dined on May 12, 2022

    overall2food4service2ambience4

    Reservations tend to run behind schedule. And the answer is always they are sort staffed. How can this problem be resolved

    Benihana - Torrance, CAResponded 3 days ago

    Dear BrandiF On behalf of our team here at Benihana, we sincerely apologize for your experience and understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website so that we can further address this matter. 

    Report
29. OT

    OpenTable Diner

    Los Angeles

    1 review

    vip
    1.0

    1 review

    Dined on May 12, 2022

    overall1food3service1ambience3

    My reservation was for two people at 1 o’clock. We didn’t get seated until 2:15. Then we sat for 15 minutes before we were asked for our drink orders. It was 4 o’clock when we left. Horrible experience. I love the Benihana experience but I may never go back to this location. Even after I pointed out the fact that I had been waiting for 50 minutes no manager came to address it or apologize. I have never written a review on here but I was so taken aback by this experience that I felt the need to share.

    Benihana - Torrance, CAResponded 3 days ago

    Dear Guest On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

    Report
30. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on May 12, 2022

    overall1food4service1ambience3

    Food was great! Ambience good! Though, the managers attitude was terrible. He treated me like a poor 2nd class citizen that was about of place. My reservation was for 9:15 I showed up 45 mins early. He gave my reservation to someone else told me . Sorry, but. It’s just the way it’s have to be this evening. Yea, I’m dark colored. I dress plain. I make 164k a year. I don’t look like I’m a person that does.. so people looks him think they can stop on u. If I didn’t like the food soo much I would have walked out the door

    Benihana - Torrance, CAResponded 4 days ago

    Dear Guest We apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.

    Report
31. OT

    OpenTable Diner

    Los Angeles

    1 review

    5.0

    1 review

    Dined on May 12, 2022

    overall5food5service5ambience5

    Special birthday for my Brother. Amazing Server very attentive and thorough and a wonderful chef! Five stars.

    Benihana - Torrance, CAResponded 5 days ago

    Dear Guest Thank you for celebrating your special occasion with the Benihana team!

    Report
32. NM

    NichelleM

    Los Angeles

    2 reviews

    3.0

    2 reviews

    Dined on May 12, 2022

    overall3food5service2ambience5

    Waitress was new slow

    Benihana - Torrance, CAResponded 3 days ago

    Dear NichelleM We apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.

    Report
33. GB

    GloriaB

    Seattle

    9 reviews

    5.0

    9 reviews

    Dined on May 12, 2022

    overall5food5service5ambience5

    My husband's birthday, food and service are amazing as always!

    Benihana - Torrance, CAResponded 5 days ago

    Dear GloriaB Thank you for celebrating your special occasion with the Benihana team!

    Report
34. RI

    RobertI

    1 review

    5.0

    1 review

    Dined on May 11, 2022

    overall5food5service4ambience5

    Place was busy, service/server was a little slower than usual.

    Benihana - Torrance, CAResponded 3 days ago

    Dear RobertI Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

    Report
35. JF

    JasonF

    Phoenix

    6 reviews

    5.0

    6 reviews

    Dined on May 11, 2022

    overall5food5service5ambience5

    Was nice and great food as always.

    Benihana - Torrance, CAResponded 3 days ago

    Dear JasonF Thank you for leaving us positive feedback, come back soon!

    Report
36. OT

    OpenTable Diner

    Los Angeles

    1 review

    5.0

    1 review

    Dined on May 10, 2022

    overall5food5service5ambience5

    Mother’s Day

    Benihana - Torrance, CAResponded 3 days ago

    Dear Guest Thank you for allowing us to be a part of the special occasion!

    Report
37. OT

    OpenTable Diner

    Orange County

    3 reviews

    1.0

    3 reviews

    Dined on May 10, 2022

    overall1food3service2ambience1

    Our reservation was at 9:30? Didn’t get seated until about 1020. This branch is definitely understaffed with chefs

    Benihana - Torrance, CAResponded 3 days ago

    Dear Guest On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

    Report
38. OT

    OpenTable Diner

    San Francisco

    1 review

    4.0

    1 review

    Dined on May 10, 2022

    overall4food5service5ambience4

    It was a nice experience, especially for my siblings who have never been to Benihana. They liked everything about it, with the exception of the 30 minute wait to be seated after arriving on the scheduled time.

    Benihana - Torrance, CAResponded 3 days ago

    Dear Guest Thank you for your feedback! Come back soon!

    Report
39. JP

    JerremiP

    Los Angeles

    1 review

    5.0

    1 review

    Dined on May 8, 2022

    overall5food5service5ambience5

    had a good time food was so tasty and everyone was happy.

    Benihana - Torrance, CAResponded 3 days ago

    Dear JerremiP We are happy to hear that you enjoyed the dining experience!

    Report
40. HT

    HildaT

    Los Angeles

    8 reviews

    5.0

    8 reviews

    Dined on May 7, 2022

    overall5food5service5ambience5

    Food was delicious, the chef made it a great and funny experience

    Benihana - Torrance, CAResponded 3 days ago

    Dear HildaT We are happy you enjoyed the experience! Come back soon!

    Report