Benihana - Torrance, CA

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1. OT

   OpenTable Diner

   1 review

   1.0

   1 review

   Dined 1 day ago

   overall1food3service1ambience1

   Birthday , I was told last minute I wasn’t able to use my birthday certificate because I didn’t have entree so I have to paid for everything with my own money on my birthday . When all I got was food and water. They couldn’t accommodate for anything. Manger and waiters are not understanding and don’t know what’s going on in the restaurant. It ruin my whole birthday. This is the Benihana in Torrance.

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2. PS

   PaulS

   1 review

   4.0

   1 review

   Dined 1 day ago

   overall4food5service4ambience4

   We had a fun group table of people and our cook Burt was wonderful

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3. n

   noname

   Los Angeles

   1 review

   vip
   1.0

   1 review

   Dined 1 day ago

   overall1food2service1ambience1

   Worst Benihana restaurant. Why they even bother having a hostess is beyond me - so rude and unfriendly. Food was terrible, rushed and just ridiculous

   Report
4. JD

   JessicaD

   1 review

   4.0

   1 review

   Dined 2 days ago

   overall4food4service4ambience4

   Definitely going to make future reservations possibly requesting John as our cook. He was hilarious 😆

   Report
5. K

   Kimmiecat310

   Los Angeles

   1 review

   2.0

   1 review

   Dined 2 days ago

   overall2food5service5ambience1

   First off you need bartenders. Waited 35 minutes to get a drink and the bartender needs to zip it. I know you have no cooks and short staffed. Also was charged full price for happy hour. Table was given away if it wasnt for Roberto and Bert your employees of over 25 years, we wouldnt come back - in the past 3 years been so disappointed in Benihanas and to drop over $200.00 wont happen again

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6. BH

   BethH

   1 review

   5.0

   1 review

   Dined 2 days ago

   overall5food5service5ambience5

   All staff were efficient and friendly. The food was very good.

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7. MB

   MaijahB

   1 review

   1.0

   1 review

   Dined 3 days ago

   overall1food1service1ambience1

   I came to celebrate my birthday and it was literally the worst service I’ve ever experienced there. I spent an hour waiting to be seated and another hour waiting for a cook to come out. 2 whole hours spent on waiting when I had a reservation. Luckily the bartender Matt made sure he kept the drinks coming. I will not be returning until they have a whole new management team. The incompetence reflected through your service. A complete waste of time. I want my 2 hours back

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8. SS

   SushiSpice

   Amarillo

   34 reviews

   vip
   4.0

   34 reviews

   Dined 3 days ago

   overall4food4service5ambience4

   Being Japanese American going to Benihana is a fun experience once a year … after having a big ordeal at the location in Texas, I decided to go here in California Hoping it would be better and it was. We had 2 other birthdays at our table one being a 5-year old. Not sure why they didn’t acknowledge his birthday with the fun song. The chef was actually awesome. He did a magic trick … despite the loud guest across from us I had a great time with my friend eating and having a great time. Being we are in the midst of many great Japanese restaurants, this place is not high on my list, but once in awhile it’s fun to do to.

   Report
9. NL

   NicoleL

   1 review

   1.0

   1 review

   Dined 5 days ago

   overall1food4service1ambience2

   had a reservation at 9:45pm got seated at 11:30pm, left the restaurant at 12:30am

   Benihana - Torrance, CAResponded 3 days agoDear NicoleL Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

   Report
10. OT

    OpenTable Diner

    Orange County

    6 reviews

    4.0

    6 reviews

    Dined 5 days ago

    overall4food5service3ambience4

    It was my brother’s birthday, I’ve been to Benihana’s 100 times. My reservation was for 915 we didn’t get seated until 10pm, no fault Of the restaurant several of the cooks that called in that night. But would made it an unpleasant experience was a server beyond that everything was as usual great food, great ambience and I had wonderful company. Torrance Benihana’s in my opinion is the best!!!!

    Benihana - Torrance, CAResponded 3 days agoDear Guest Thank you for celebrating your special occasion with the Benihana team!

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11. OT

    OpenTable Diner

    Las Vegas

    1 review

    1.0

    1 review

    Dined 5 days ago

    overall1food2service1ambience2

    graduation

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12. LO

    LetyO

    Los Angeles

    1 review

    4.0

    1 review

    Dined 6 days ago

    overall4food4service5ambience4

    even with reservations we waited 25min to be seated. Then another 25 for the Chef to start his service which was VERY GOOD.We arrived early and wanted a cocktail and it took the waiter 25 minutes to come to our waiting table for us to order cocktails which was very tastee (white peach sangria) Overall it was all worth the wait .

    Benihana - Torrance, CAResponded 3 days agoDear LetyO Thank you for your feedback! Come back soon!

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13. OT

    OpenTable Diner

    Los Angeles

    4 reviews

    vip
    1.0

    4 reviews

    Dined 7 days ago

    overall1food3service1ambience1

    I am so very disappointed in the Torrance Benihana. No fun service is extremely slow. I wish someone would take charge of that location. Management is uninterested. The whole vibe is off and sad. Such a potential but nobody cares. Saw the staff sitting at a table on their phones and eating. Do not spend your money at this location.

    Benihana - Torrance, CAResponded 6 days agoDear Guest on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. If you have not done so already, please contact us via the Contact Us page on our website. We want to thank you for taking the time to share your review with us and welcome you to ‘Copy/Paste’ your review in order to save time. We look forward to following up with you.

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14. OT

    OpenTable Diner

    Los Angeles

    35 reviews

    vip
    4.0

    35 reviews

    Dined 7 days ago

    overall4food3service4ambience5

    Ive been to Benihanas many many times at diffrent locations coz it is typically a fun experience. This time however... we were celebrating our a Birthday, so there were 7 of us girls, and we ended up in our own table. Our Chef was AWESOME! He was super funny and we all had a fabulous time! Our drinks were... pretty, and food is good. Our Chef at this Torrance location was definitely the highlight! Kudos.

    Benihana - Torrance, CAResponded 3 days agoDear Guest Thank you for allowing us to be a part of the special occasion!

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15. OT

    OpenTable Diner

    Los Angeles

    3 reviews

    5.0

    3 reviews

    Dined 7 days ago

    overall5food5service5ambience5

    Excellent customer service from the host and cook.

    Benihana - Torrance, CAResponded 3 days agoDear Guest Our goal is to create great guest memories. We are pleased to hear we were able to do so for you and your family. 

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16. SC

    StevenC

    Los Angeles

    1 review

    3.0

    1 review

    Dined on June 23, 2022

    overall3food3service3ambience3

    Benihana is always a fun place to go for a date or birthday. It is pretty consistent. If you’ve been to one before, you should know what to expect. This is definitely the kind of place where you should have reservations. Even with the reservation, we waited about a half-hour for our table to be filled. I had a great time and enjoyed the food.

    Benihana - Torrance, CAResponded 6 days agoDear StevenC Thank you for your feedback! Come back soon!

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17. MW

    MechelleW

    Los Angeles

    7 reviews

    3.0

    7 reviews

    Dined on June 22, 2022

    overall3food5service5ambience5

    Our Chef Darren was absolutely amazing!! He put on a show that was great!! Well definitely return and request him again but I will bring more friends and family. Our server was alittle absent but otherwise it was great. Thanks See you soon

    Benihana - Torrance, CAResponded 6 days agoDear MechelleW On behalf of the Benihana team we look forward to serving you again!

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18. TC

    TanyaC

    Los Angeles

    15 reviews

    vip
    4.0

    15 reviews

    Dined on June 22, 2022

    overall4food4service4ambience4

    Even with a reservation, wait times are bad😤. Please adjust

    Benihana - Torrance, CAResponded 6 days agoDear TanyaC Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

    Report
19. OT

    OpenTable Diner

    Los Angeles

    1 review

    2.0

    1 review

    Dined on June 22, 2022

    overall2food4service1ambience2

    Service was terrible - came with my 2 and 5 year olds and friend a worth similar aged kids. Made 5pm reservations and weren’t seated for 30 min with the whole rest empty. Understand it’s a bad time for staff but then manage your timing better.

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20. OT

    OpenTable Diner

    Los Angeles

    6 reviews

    vip
    4.0

    6 reviews

    Dined on June 21, 2022

    overall4food5service3ambience5

    It took more than half an hour for my drink order to arrive.

    Benihana - Torrance, CAResponded 6 days agoDear Guest Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

    Report
21. OT

    OpenTable Diner

    Los Angeles

    4 reviews

    3.0

    4 reviews

    Dined on June 21, 2022

    overall3food4service3ambience4

    Made reservations for 9pm because that was the only available slot and didn’t get a cook until 10:15pm and it took a hour for anyone to communicate that and no commentary appetizers were offer

    Benihana - Torrance, CAResponded 6 days agoDear Guest On behalf of our team here at Benihana, we sincerely apologize for your experience and understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website so that we can further address this matter. 

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22. PC

    PhilipC

    Los Angeles

    7 reviews

    3.0

    7 reviews

    Dined on June 21, 2022

    overall3food4service1ambience2

    I have been doing my annual birthday dinner at Benihana Torrance for probably a good decade now. And every time, it proves to be a fun and delicious experience... ...until last night. Man, has this place slid downhill in a big way. Granted, it's clear they're understaffed. But so many things went wrong last night, there's no way I can let this pass without saying anything. To begin with, we opted to sit at the bar until our reservation came up. The hostess had to check with the bartender to make sure it was ok, despite the fact that there were plenty of seats at the bar. Regardless, we waited a good 15 minutes until our table became available without ever putting in a drink order. We probably waited a good 45 minutes for our chef to get off break and cook for us. I ordered a sushi appetizer which never arrived. My date ordered drinks that never came. And since when do they CHARGE for fried rice? Also, our chef chose to make the rice course last instead of first, which made no sense to me. Come the end of the meal, they charged us for one too many fried rices (I wanted steamed, got it right before dessert), and there was no birthday picture this time. Super, super disappointing. The manager is clearly out of her depth here and needs to be replaced immediately. I understand the birthday certificate is a racket to get people to think they're getting a deal on an already inflated entree price. But this experience will make me consider if I'm ever going to do this again.

    Benihana - Torrance, CAResponded 6 days agoDear PhilipC On behalf of our team here at Benihana we would like to sincerely apologize for the negative experience you encountered, especially while celebrating a special occasion. If you would like to get in touch with our team, please do so via the Contact Us page on our website so we can properly address your concerns.

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23. SS

    SalvadorS

    Los Angeles

    1 review

    1.0

    1 review

    Dined on June 20, 2022

    overall1food5service1ambience5

    I guess there’s a new front receptionist, I arrived in front of her and she didn’t even acknowledge me 5 minutes later she ask me if I was being helped ~ I guess she’s BLIND I’ve been standing in front of the receptionist table for 5 minutes OMG!

    Benihana - Torrance, CAResponded 6 days agoDear SalvadorS We apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.

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24. k

    kiki

    1 review

    5.0

    1 review

    Dined on June 20, 2022

    overall5food5service5ambience5

    my server was great i spot him he was funny and enjoyable and full of energy food was cooked right we was good . would have him again

    Benihana - Torrance, CAResponded 6 days agoDear kiki We are happy you enjoyed the experience! Come back soon!

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25. JE

    JESSICAD

    1 review

    3.0

    1 review

    Dined on June 20, 2022

    overall3food5service5ambience5

    Cook, server and food were very good. We had to wait awhile for the cook, but it was definitely worth the wait!

    Benihana - Torrance, CAResponded 6 days agoDear JESSICAD We are happy to hear that you enjoyed the dining experience!

    Report
26. J

    Jboy

    1 review

    3.0

    1 review

    Dined on June 20, 2022

    overall3food3service3ambience2

    We had reservations and table was not ready on time. We waited an additional 30 minutes to be seated. Cook used Too Much soy sauce. Restaurant was very chaotic people were walking out. People's reservations and wait time were extreme.

    Benihana - Torrance, CAResponded 3 days agoDear Jboy We apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.

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27. P

    Phillypp

    1 review

    5.0

    1 review

    Dined on June 19, 2022

    overall5food5service4ambience5

    Thank you to our Chef John. He help to make our experience an enjoyable one

    Benihana - Torrance, CAResponded 6 days agoDear Phillypp Your feedback is appreciated. We will be sure to share your kind words with the team.

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28. OT

    OpenTable Diner

    Los Angeles

    1 review

    5.0

    1 review

    Dined on June 19, 2022

    overall5food5service5ambience5

    Great customer service Was seated within 5 minutes of check in.

    Benihana - Torrance, CAResponded 6 days agoDear Guest We are happy you enjoyed the experience! Come back soon!

    Report
29. GL

    GenevieveL

    1 review

    5.0

    1 review

    Dined on June 19, 2022

    overall5food5service5ambience3

    I would love this Benihana to hire more staff . Pay your employees more so the incentive to work is beneficial . The restaurant is so empty because they are sooooo short staff !! Get to work people . Hire more people it’s such a great place to eat but hate having to always make reservations to eat. Hire more people seat more customers !! Once again people in the back hire more people and seat more paying customers !!!!!!

    Benihana - Torrance, CAResponded 6 days agoDear GenevieveL Your feedback is appreciated. We will be sure to share your review with the team.

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30. LB

    LauraB

    Los Angeles

    2 reviews

    5.0

    2 reviews

    Dined on June 19, 2022

    overall5food5service5ambience5

    Definitely recommend this location. The service, food, and chef show was on point! Will come again!

    Benihana - Torrance, CAResponded 6 days agoDear LauraB On behalf of the Benihana team we look forward to serving you again!

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31. S

    Stylene

    Los Angeles

    13 reviews

    4.0

    13 reviews

    Dined on June 19, 2022

    overall4food5service2ambience5

    We arrived on time for our Father’s Day reservation at 11am. We were soon seated however the service after that could have been improved. Aside from one of our guests never receiving his drink, it took a full hour before the chef came to our table to prepare our meal. Our server did not check on us during this wait. I looked around and there was no chef cooking at any of the other tables either. When our chef arrived, things greatly improved. The chef was engaging and entertaining. More importantly, our food was delicious. He saved the experience.

    Benihana - Torrance, CAResponded 6 days agoDear Stylene Your feedback is appreciated. We will be sure to share your review with the team.

    Report
32. K

    Kalyn

    1 review

    3.0

    1 review

    Dined on June 19, 2022

    overall3food5service2ambience4

    Everything was amazing except for the wait time. We waited overall an hour for our chef to finally get to our table and start cooking our food. I made a reservation at 8 and I was expecting to have the chef at least start cooking at 830 but it took way longer than expected.

    Benihana - Torrance, CAResponded 6 days agoDear Kalyn Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

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33. OT

    OpenTable Diner

    San Francisco

    4 reviews

    2.0

    4 reviews

    Dined on June 18, 2022

    overall2food5service1ambience3

    As always i make a reservation and i always still have to wait one hour. No matter the time or day its always the same thing waiting with a reservation

    Benihana - Torrance, CAResponded 6 days agoDear Guest On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

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34. OT

    OpenTable Diner

    1 review

    4.0

    1 review

    Dined on June 17, 2022

    overall4food5service4ambience5

    The experience was good , thank you!

    Benihana - Torrance, CAResponded 6 days agoDear Guest Thank you for leaving us positive feedback, come back soon!

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35. OT

    OpenTable Diner

    Los Angeles

    1 review

    1.0

    1 review

    Dined on June 17, 2022

    overall1food3service1ambience2

    We went for my husbands birthday. Another guest at our table had a birthday also. It took 20 minutes before drink orders were taken. Another 25 more them to come out, then the waitress spills half the tray of drinks. 10 minutes later we got water then at about a hour drinks were brought out. Server did not ask if anyone needed anything, if we requested something it was 10-15 minutes to receive it. We requested soy sauce n Terryaki for our appetizers. It took 15+ minutes. By the time it arrives the food was cold. At the end, even though they asked at the beginning if there was any special occasions and were told there was, there was no singing of Happy Birthday or anything as usually done. Waitress and management both just seemed to look in the other direction even though we were pointing how dissatisfied the entire table was. Single worst experience here. Luckily the food was good or this birthday celebration would have been a disaster.

    Benihana - Torrance, CAResponded 6 days agoDear Guest On behalf of our team here at Benihana we would like to sincerely apologize for the negative experience you encountered, especially while celebrating a special occasion. If you would like to get in touch with our team, please do so via the Contact Us page on our website so we can properly address your concerns.

    Report
36. KO

    KalaniO

    1 review

    2.0

    1 review

    Dined on June 16, 2022

    overall2food4service1ambience3

    Overall all was as expected but the bartender definitely was in need of some training in customer relations.

    Benihana - Torrance, CAResponded 6 days agoDear KalaniO We apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.

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37. OT

    OpenTable Diner

    Los Angeles

    1 review

    5.0

    1 review

    Dined on June 16, 2022

    overall5food5service5ambience5

    Ilove the place

    Benihana - Torrance, CAResponded 6 days agoDear Guest thank you so much for your feedback, we hope to see you back again soon!

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38. HM

    HarborMark

    San Francisco

    2 reviews

    5.0

    2 reviews

    Dined on June 16, 2022

    overall5food5service5ambience5

    Always excellent food at Benihana and service is wonderful. We sat at the bar and they were very attentive with food and drink. We've been going to this Benihana for over 15 years and love the experience each time we visit.

    Benihana - Torrance, CAResponded 6 days agoDear HarborMark On behalf of our team here at Benihana, we would like to thank you for your continuous loyalty!

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39. RC

    RosaC

    Los Angeles

    1 review

    3.0

    1 review

    Dined on June 15, 2022

    overall3food3service4ambience4

    Wait time even with reservations. Food was good, but onions provided were still raw and limit sauce used had to ask for more.

    Benihana - Torrance, CAResponded 6 days agoDear RosaC Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

    Report
40. CP

    ChristinaP

    1 review

    3.0

    1 review

    Dined on June 15, 2022

    overall3food4service3ambience4

    This was not my usual Benihana experience. We were disappointed.

    Benihana - Torrance, CAResponded 6 days agoDear ChristinaP On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

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