Benihana - Torrance, CA

Commentaires sur le restaurant Benihana - Torrance, CA de personnes qui y ont mangé. Selon des cotes récentes.

1. M

   Mechelle

   Los Angeles2 commentaires

   5.0

   Y est allé le 24 avril 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   My server was great and he accommodated me when I had to switch out my appetizer because I accidentally ordered the wrong one. I forget his name but he was a young guy with glasses.
   

   Benihana - Torrance, CAA répondu il y a 4 jours

   Thanks for the feedback, Mechelle! We're thrilled to hear that you had a great experience with your meal at Benihana - Torrance, CA. We strive to make our guests as comfortable and satisfied as possible, especially when they have special dietary needs. We're glad we could accommodate your request and that you enjoyed your appetizer. We look forward to serving you again soon.
   

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2. L

   Laura

   Los Angeles2 commentaires

   4.0

   Y est allé le 20 avril 2025

   1. Cote globale 4
   2. Nourriture 5
   3. Service 3
   4. Ambiance 4

   Okay so we went on Easter Sunday at 3pm and it was PACKED. I don’t recommend going on a holiday. We had reservations and we were seated fairly quickly. Remember folks, this is communal seating so if you are not with at least 7 people then you will be sitting with another party. Please be advised there is a severe lack of table space so if you’re ordering appetizers and drinks, you’ll be short of space. The chef, Earl, was great and engaging and knew how to cook. Overall, good experience, especially if you have kids. They’ll love it.
   

   Benihana - Torrance, CAA répondu le 22 avril 2025

   Thanks for visiting us, Laura! We're delighted to hear that you enjoyed the communal seating and our chef's performance at Benihana - Torrance, CA. We understand that dining on holidays can be a bit of a challenge, especially with limited table space. We appreciate your understanding and hope that it didn't overshadow your overall experience. We're glad to know that you and your kids had a great time and we look forward to welcoming you back soon. Best, The Management Team
   

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3. L

   Lindy VIP

   San Francisco4 commentaires

   5.0

   Y est allé le 20 avril 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 4

   Everything was great except that our reservation was for 7 and we did not start eating until 8:20.
   

   Benihana - Torrance, CAA répondu le 22 avril 2025

   Hey Lindy, We're really sorry to hear about your experience with the reservation timing. We understand how frustrating that can be and we're sorry for any inconvenience it may have caused. We will definitely look into this to avoid any such issues in the future. We're glad to hear that you enjoyed the food and service, and we hope you'll give us another chance to make your next dining experience a better one. Best wishes, The Management Team at Benihana - Torrance, CA
   

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4. s

   sophia

   Los Angeles4 commentaires

   3.0

   Y est allé le 11 avril 2025

   1. Cote globale 3
   2. Nourriture 5
   3. Service 2
   4. Ambiance 5

   They were short staff. We sat at 7pm and our cook didn't get to us till after 8pm! I love Benihana but this was ridiculous 🙄
   

   Benihana - Torrance, CAA répondu le 12 avril 2025

   Hi Sophia, We're truly sorry to hear about your recent experience at Benihana - Torrance, CA. It's always our goal to provide prompt and efficient service, and we apologize for falling short in this instance. We appreciate your patience and understanding, and we hope that this unfortunate incident won't deter you from returning. We'll definitely take your feedback into account as we strive to improve our service. We hope to have the opportunity to serve you again in the future. Best, The Management Team
   

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5. J

   Jackie VIP

   Los Angeles18 commentaires

   5.0

   Y est allé le 10 avril 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Juan and Gabby were fantastic to our group! We celebrated a birthday and they were super attentive and helped with the ice cream and cake! Could not have asked for a better place to celebrate!
   

   Benihana - Torrance, CAA répondu le 11 avril 2025

   Hi Jackie, Thank you so much for your wonderful review! We're thrilled to hear that you and your group had a memorable celebration at Benihana - Torrance, CA. It's always our pleasure to help make special occasions even more memorable. We're glad you enjoyed the ice cream and cake - we believe they are some of our best! We look forward to welcoming you back for many more celebrations in the future. Best, The Management Team
   

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6. N

   Nena

   Los Angeles2 commentaires

   5.0

   Y est allé le 9 avril 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 3

   Erick was wonderful!!! He put on an amazing show and gave my husband a wonderful birthday! I have been here before and the food was good BUT last night Erick did an amazing job cooking! We will definitely be back and we will be asking for him!!
   

   Benihana - Torrance, CAA répondu le 11 avril 2025

   Hi Nena, Thank you for your wonderful review and for choosing to celebrate your husband's birthday at Benihana - Torrance, CA. We're thrilled to hear that you enjoyed our show and that the food was up to the mark. We always strive to provide the best service and it's great to know that our team was able to make your husband's birthday special. We appreciate your feedback and we look forward to welcoming you back soon for another memorable dining experience. Best wishes, The Management Team
   

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7. K

   Kaila

   Los Angeles3 commentaires

   2.0

   Y est allé le 6 avril 2025

   1. Cote globale 2
   2. Nourriture 5
   3. Service 2
   4. Ambiance 2

   We had a reservation for 7:45. They didn’t seat us until after 8:30. When we sat down we waited another 20 minutes for someone to take our order. We didn’t get water brought to us or any drinks for an hour after we sat. The kids were crying because they were so tired after all the waiting. Our server was very nice, it was not his fault they were understaffed. The food was great but the show was so so. I’d recommend going somewhere else if you have kids and can’t wait around for 2 hours before being served. We also waited for 30 minutes at the bar to get water. They just kept walking past saying be right with you and never taking the order. I gave two stars only for the server being kind and trying his best and the food being great.
   

   Benihana - Torrance, CAA répondu le 8 avril 2025

   Thanks for the review, Kaila. We're glad to hear that you enjoyed our food and service, but we're truly sorry for the wait you experienced. It's not the standard we strive for at Benihana - Torrance, CA. We appreciate your patience and understanding, and we're glad to hear that our server was able to provide a good experience despite the circumstances. We will work on improving our service speed to ensure a more enjoyable dining experience for all our guests. We hope to see you again soon for a better experience.
   

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8. M

   Monique

   Unspecified1 commentaire

   2.0

   Y est allé le 6 avril 2025

   1. Cote globale 2
   2. Nourriture 5
   3. Service 5
   4. Ambiance 1

   The chef and food was great! The service ok and the ambience is zero! Update and get rid of the carpet! Hot, smoky, crowded and moist are not what I want when eating out!
   

   Benihana - Torrance, CAA répondu le 18 avril 2025

   Hey Monique, we're glad to hear that you enjoyed the food at Benihana - Torrance, CA! However, we're sorry to hear that the ambience and the service didn't meet your expectations. We strive to provide a comfortable and enjoyable dining experience for all our guests, and we regret that we fell short this time. Your feedback about the carpeting is also noted. We appreciate your comments and will use them to make necessary improvements. Thanks for taking the time to share your experience.
   

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9. D

   Danielle

   Los Angeles1 commentaire

   4.0

   Y est allé le 5 avril 2025

   1. Cote globale 4
   2. Nourriture 5
   3. Service 3
   4. Ambiance 3

   Be prepared to wait an hour for service even with reservations.
   

   Benihana - Torrance, CAA répondu le 11 avril 2025

   Thanks for visiting us, Danielle. We're sorry to hear about the long wait you experienced despite having reservations. We understand that it can be frustrating when there are issues with our service. We're continuously working to improve and your feedback is invaluable. We hope to serve you again soon and provide you with a more enjoyable experience. - Benihana - Torrance, CA The Management Team.
   

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10. L

    Lilian

    Comté d’Orange9 commentaires

    5.0

    Y est allé le 4 avril 2025

    1. Cote globale 5
    2. Nourriture 5
    3. Service 5
    4. Ambiance 5

    It was awesome, excellent , overall perfect ! Thank you
    

    Benihana - Torrance, CAA répondu le 5 avril 2025

    Thanks for the review, Lilian! We're thrilled to hear that you had a wonderful experience at Benihana - Torrance, CA. It's great to know that you enjoyed our food, service, and found it to be of excellent quality. We strive to provide the best for our customers and your kind words are a testament to our efforts. We look forward to serving you again soon!
    

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