Benihana - Torrance, CA

Benihana - Torrance, CA​で食事をしたお客様による評価・口コミです（最近の評価に基づく）。

1. J

   Janet

   ロサンゼルス評価・口コミ (1)

   5.0

   本日ご来店

   1. 総合評価 5
   2. 料理 5
   3. サービス 5
   4. 雰囲気 5

   Chef Earl was awesome! Kids and adults enjoyed a lot! Food and service were great!
   

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2. J

   Jennifer VIP

   ロサンゼルス評価・口コミ (1)

   1.0

   7日前にご来店

   1. 総合評価 1
   2. 料理 1
   3. サービス 1
   4. 雰囲気 1

   We’ve dined here many times, but this visit was very disappointing. We ordered vegetable tempura at the bar while waiting for our table. It was ready early, so we brought it to the table—only to find a hair in it. When I returned it, the waitress took everyone’s order without me and refused to let me change mine at first, even though soup and salad hadn’t been served yet. She eventually adjusted it, but the service overall was poor. No drink refills, no complimentary ice cream, and missing items like white rice and kids’ ice cream for others at the table. When I calmly spoke to the manager, the waitress came over and started yelling and arguing with me. The manager offered a discount, but for how often we’ve come here, it didn’t feel like enough to make up for the experience. They lost a good, high-tipping customer. We’ll never dine there again.
   

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3. M

   Mechelle

   ロサンゼルス評価・口コミ (2)

   5.0

   2025年4月24日にご来店

   1. 総合評価 5
   2. 料理 5
   3. サービス 5
   4. 雰囲気 5

   My server was great and he accommodated me when I had to switch out my appetizer because I accidentally ordered the wrong one. I forget his name but he was a young guy with glasses.
   

   Benihana - Torrance, CA6日前に返信済み

   Thanks for the feedback, Mechelle! We're thrilled to hear that you had a great experience with your meal at Benihana - Torrance, CA. We strive to make our guests as comfortable and satisfied as possible, especially when they have special dietary needs. We're glad we could accommodate your request and that you enjoyed your appetizer. We look forward to serving you again soon.
   

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4. L

   Laura

   ロサンゼルス評価・口コミ (2)

   4.0

   2025年4月20日にご来店

   1. 総合評価 4
   2. 料理 5
   3. サービス 3
   4. 雰囲気 4

   Okay so we went on Easter Sunday at 3pm and it was PACKED. I don’t recommend going on a holiday. We had reservations and we were seated fairly quickly. Remember folks, this is communal seating so if you are not with at least 7 people then you will be sitting with another party. Please be advised there is a severe lack of table space so if you’re ordering appetizers and drinks, you’ll be short of space. The chef, Earl, was great and engaging and knew how to cook. Overall, good experience, especially if you have kids. They’ll love it.
   

   Benihana - Torrance, CA2025年4月22日に返信済み

   Thanks for visiting us, Laura! We're delighted to hear that you enjoyed the communal seating and our chef's performance at Benihana - Torrance, CA. We understand that dining on holidays can be a bit of a challenge, especially with limited table space. We appreciate your understanding and hope that it didn't overshadow your overall experience. We're glad to know that you and your kids had a great time and we look forward to welcoming you back soon. Best, The Management Team
   

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5. L

   Lindy VIP

   サンフランシスコ・ベイ周辺評価・口コミ (4)

   5.0

   2025年4月20日にご来店

   1. 総合評価 5
   2. 料理 5
   3. サービス 5
   4. 雰囲気 4

   Everything was great except that our reservation was for 7 and we did not start eating until 8:20.
   

   Benihana - Torrance, CA2025年4月22日に返信済み

   Hey Lindy, We're really sorry to hear about your experience with the reservation timing. We understand how frustrating that can be and we're sorry for any inconvenience it may have caused. We will definitely look into this to avoid any such issues in the future. We're glad to hear that you enjoyed the food and service, and we hope you'll give us another chance to make your next dining experience a better one. Best wishes, The Management Team at Benihana - Torrance, CA
   

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6. s

   sophia

   ロサンゼルス評価・口コミ (4)

   3.0

   2025年4月11日にご来店

   1. 総合評価 3
   2. 料理 5
   3. サービス 2
   4. 雰囲気 5

   They were short staff. We sat at 7pm and our cook didn't get to us till after 8pm! I love Benihana but this was ridiculous 🙄
   

   Benihana - Torrance, CA2025年4月12日に返信済み

   Hi Sophia, We're truly sorry to hear about your recent experience at Benihana - Torrance, CA. It's always our goal to provide prompt and efficient service, and we apologize for falling short in this instance. We appreciate your patience and understanding, and we hope that this unfortunate incident won't deter you from returning. We'll definitely take your feedback into account as we strive to improve our service. We hope to have the opportunity to serve you again in the future. Best, The Management Team
   

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7. J

   Jackie VIP

   ロサンゼルス評価・口コミ (18)

   5.0

   2025年4月10日にご来店

   1. 総合評価 5
   2. 料理 5
   3. サービス 5
   4. 雰囲気 5

   Juan and Gabby were fantastic to our group! We celebrated a birthday and they were super attentive and helped with the ice cream and cake! Could not have asked for a better place to celebrate!
   

   Benihana - Torrance, CA2025年4月11日に返信済み

   Hi Jackie, Thank you so much for your wonderful review! We're thrilled to hear that you and your group had a memorable celebration at Benihana - Torrance, CA. It's always our pleasure to help make special occasions even more memorable. We're glad you enjoyed the ice cream and cake - we believe they are some of our best! We look forward to welcoming you back for many more celebrations in the future. Best, The Management Team
   

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8. N

   Nena

   ロサンゼルス評価・口コミ (2)

   5.0

   2025年4月9日にご来店

   1. 総合評価 5
   2. 料理 5
   3. サービス 5
   4. 雰囲気 3

   Erick was wonderful!!! He put on an amazing show and gave my husband a wonderful birthday! I have been here before and the food was good BUT last night Erick did an amazing job cooking! We will definitely be back and we will be asking for him!!
   

   Benihana - Torrance, CA2025年4月11日に返信済み

   Hi Nena, Thank you for your wonderful review and for choosing to celebrate your husband's birthday at Benihana - Torrance, CA. We're thrilled to hear that you enjoyed our show and that the food was up to the mark. We always strive to provide the best service and it's great to know that our team was able to make your husband's birthday special. We appreciate your feedback and we look forward to welcoming you back soon for another memorable dining experience. Best wishes, The Management Team
   

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9. K

   Kaila

   ロサンゼルス評価・口コミ (3)

   2.0

   2025年4月6日にご来店

   1. 総合評価 2
   2. 料理 5
   3. サービス 2
   4. 雰囲気 2

   We had a reservation for 7:45. They didn’t seat us until after 8:30. When we sat down we waited another 20 minutes for someone to take our order. We didn’t get water brought to us or any drinks for an hour after we sat. The kids were crying because they were so tired after all the waiting. Our server was very nice, it was not his fault they were understaffed. The food was great but the show was so so. I’d recommend going somewhere else if you have kids and can’t wait around for 2 hours before being served. We also waited for 30 minutes at the bar to get water. They just kept walking past saying be right with you and never taking the order. I gave two stars only for the server being kind and trying his best and the food being great.
   

   Benihana - Torrance, CA2025年4月8日に返信済み

   Thanks for the review, Kaila. We're glad to hear that you enjoyed our food and service, but we're truly sorry for the wait you experienced. It's not the standard we strive for at Benihana - Torrance, CA. We appreciate your patience and understanding, and we're glad to hear that our server was able to provide a good experience despite the circumstances. We will work on improving our service speed to ensure a more enjoyable dining experience for all our guests. We hope to see you again soon for a better experience.
   

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10. M

    Monique

    Unspecified評価・口コミ (1)

    2.0

    2025年4月6日にご来店

    1. 総合評価 2
    2. 料理 5
    3. サービス 5
    4. 雰囲気 1

    The chef and food was great! The service ok and the ambience is zero! Update and get rid of the carpet! Hot, smoky, crowded and moist are not what I want when eating out!
    

    Benihana - Torrance, CA2025年4月18日に返信済み

    Hey Monique, we're glad to hear that you enjoyed the food at Benihana - Torrance, CA! However, we're sorry to hear that the ambience and the service didn't meet your expectations. We strive to provide a comfortable and enjoyable dining experience for all our guests, and we regret that we fell short this time. Your feedback about the carpeting is also noted. We appreciate your comments and will use them to make necessary improvements. Thanks for taking the time to share your experience.
    

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