Benihana - Torrance, CA

Reseñas de Benihana - Torrance, CA de comensales del restaurante. Basadas en valoraciones recientes.

1. R

   Richard

   Portland1 reseña

   1.0

   Comieron hace 1 día

   1. Global 1
   2. Comida 5
   3. Servicio 1
   4. Ambiente 1

   Your reservation time will not matter, you will still have to wait as if you did not have one. In this case it was 1 hour. The host and hostess told me that the reservation made on open table just guarantees you a spot in the restaurant not the actual time you selected. I knew Mother’s Day would be a busy day which is why I made a reservation days before but in the end, it did not matter. Once seated (an hour and a half after the reservation) we were quickly pressure to place our orders and our check came out in the middle of the meal as well as to go boxes. The overall experience at this restaurant was terrible. Whether is was open table’s fault or the restaurant’s management I will not know. What I do know is that I will not be visiting this restaurant or use open table in the near future.
   

   ¿Te fue útil?

2. D

   David

   Los Ángeles1 reseña

   1.0

   Comieron hace 1 día

   1. Global 1
   2. Comida 1
   3. Servicio 1
   4. Ambiente 1

   Booked a 7:45 pm reservation for my wife’s birthday, and took my family of 5 plus my wife’s parents looking forward to “dinner and a show”. Made reservation two days in advance. Showed up right at 7:45 with our group of 7 and checked in. Was told by the host that “reservations are running about an hour behind, and once at your table it can take up to an hour for the cook to arrive at your table”. After being shocked for a moment I asked for clarification: so you’re saying we can’t expect to be seated for our 7:45 reservation until 8:45? And likely not eat until 9:45?! Yes he said. At 7:45, people with 5:30 reservations were just getting their food now. He mentioned something about “they leave the reservation system open and so we get overbooked”. Guess that’s a management decision, and the consequence was my wife’s disappointment on her birthday as our whole family walked away, and this 1 star review. If going on a Saturday night, expect to eat 2 hrs after your “reservation”. Or do what we did and bail. We found another restaurant with no wait, and were almost done eating there when I got the phone call from Benihana that our table was ready, at 9 pm, 1hr 15 min after our reservation.
   

   ¿Te fue útil?

3. M

   Maria

   Los Ángeles1 reseña

   2.0

   Comieron hace 2 días

   1. Global 2
   2. Comida 3
   3. Servicio 2
   4. Ambiente 2

   The fried calamari was actually not calamari but baby squid. Very oily and taste fishy for $17 not good at all. Chef took a long time to show up. Also 1 server serving 3 tables of minimum 6 people each while other workers were just standing… I think it could do much better
   

   ¿Te fue útil?

4. N

   Nicole

   Atlanta2 reseñas

   5.0

   Comieron en 4 de mayo de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   The food was amazing and Matt (the bartender) was awesome! Stellar service and awesome drink recommendations. Thanks for making our date night memorable!
   

   ¿Te fue útil?

5. J

   Janet

   Los Ángeles1 reseña

   5.0

   Comieron en 4 de mayo de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Chef Earl was awesome! Kids and adults enjoyed a lot! Food and service were great!
   

   ¿Te fue útil?

6. N

   NANCY

   Los Ángeles10 reseñas

   5.0

   Comieron en 1 de mayo de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Great night our waitress and chef Bert were amazing !
   

   ¿Te fue útil?

7. J

   Jennifer VIP

   Los Ángeles1 reseña

   1.0

   Comieron en 27 de abril de 2025

   1. Global 1
   2. Comida 1
   3. Servicio 1
   4. Ambiente 1

   We’ve dined here many times, but this visit was very disappointing. We ordered vegetable tempura at the bar while waiting for our table. It was ready early, so we brought it to the table—only to find a hair in it. When I returned it, the waitress took everyone’s order without me and refused to let me change mine at first, even though soup and salad hadn’t been served yet. She eventually adjusted it, but the service overall was poor. No drink refills, no complimentary ice cream, and missing items like white rice and kids’ ice cream for others at the table. When I calmly spoke to the manager, the waitress came over and started yelling and arguing with me. The manager offered a discount, but for how often we’ve come here, it didn’t feel like enough to make up for the experience. They lost a good, high-tipping customer. We’ll never dine there again.
   

   A 2 personas les resultó útil

8. J

   Joni

   Cleveland4 reseñas

   4.0

   Comieron en 27 de abril de 2025

   1. Global 4
   2. Comida 4
   3. Servicio 5
   4. Ambiente 5

   Our dinner experience was very good. I was glad to see they finally fixed the women’s bathroom and actually painted the doors. It looks like they have new management and little things are being adjusted. The food is consistent though this is the first time they’ve ever overcooked our chicken , but service was great and will be back again.
   

   ¿Te fue útil?

9. M

   Mechelle

   Los Ángeles2 reseñas

   5.0

   Comieron en 24 de abril de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   My server was great and he accommodated me when I had to switch out my appetizer because I accidentally ordered the wrong one. I forget his name but he was a young guy with glasses.
   

   Benihana - Torrance, CASe respondió el 28 de abril de 2025

   Thanks for the feedback, Mechelle! We're thrilled to hear that you had a great experience with your meal at Benihana - Torrance, CA. We strive to make our guests as comfortable and satisfied as possible, especially when they have special dietary needs. We're glad we could accommodate your request and that you enjoyed your appetizer. We look forward to serving you again soon.
   

   ¿Te fue útil?

10. L

    Laura

    Los Ángeles2 reseñas

    4.0

    Comieron en 20 de abril de 2025

    1. Global 4
    2. Comida 5
    3. Servicio 3
    4. Ambiente 4

    Okay so we went on Easter Sunday at 3pm and it was PACKED. I don’t recommend going on a holiday. We had reservations and we were seated fairly quickly. Remember folks, this is communal seating so if you are not with at least 7 people then you will be sitting with another party. Please be advised there is a severe lack of table space so if you’re ordering appetizers and drinks, you’ll be short of space. The chef, Earl, was great and engaging and knew how to cook. Overall, good experience, especially if you have kids. They’ll love it.
    

    Benihana - Torrance, CASe respondió el 22 de abril de 2025

    Thanks for visiting us, Laura! We're delighted to hear that you enjoyed the communal seating and our chef's performance at Benihana - Torrance, CA. We understand that dining on holidays can be a bit of a challenge, especially with limited table space. We appreciate your understanding and hope that it didn't overshadow your overall experience. We're glad to know that you and your kids had a great time and we look forward to welcoming you back soon. Best, The Management Team
    

    ¿Te fue útil?