Benihana at Fairmont Royal York

4.4
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1138 Reviews
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CAN$31 to CAN$50
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Japanese
Benihana is a Japanese steak and seafood house that features teppanyaki style dining spaces, sushi / sashimi bar and a traditional Japanese menu. It’s Japanese décor and experienced staff create an authentic Japanese ambiance. The combination of these aspects results in a unique experience for guests of all ages. Inspired by the culture of Japan and reinvented with contemporary design, our Sushi & Sake Lounge provides the perfect backdrop to sip on premium sake while savouring expertly crafted culinary delights prepared by our skilled sushi chefs.
What 1138 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.4based on recent ratings
4.4
food
4.6
service
4.4
ambience
4.0
value
Noise · Moderate
85% of people would recommend it to a friend
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OT
1 review
Dined 2 days ago
Overall5food5service5ambience5

our chef was an entertainer and was just so amazing to be around. great and simple food too

S
Toronto
1 review
Dined 5 days ago
Overall5food5service5ambience5

Was wonderful! Had great time celebrating my bfs birthday!

Benihana at Fairmont Royal York
Responded 2 days ago

Thank you for the five-star rating. We are delighted to know you had a wonderful experience celebrating a special birthday and we hope to welcome you again soon! - Meaghan, Guest Experience Specialist

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OT
1 review
Dined on February 15, 2020
Overall5food5service5ambience5

Amazing experience as always my wife and I have been here twice and each time we are never disappointed you surely get your bang for your buck!

Benihana at Fairmont Royal York
Responded 2 days ago

Thank you for sharing your review. We are thrilled to learn you had a wonderful experience with us once again! We hope to welcome you again soon! - Meaghan, Guest Experience Specialist

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KM
New York Area
1 review
Dined on February 15, 2020
Overall5food5service5ambience5

Fantastic evening! Wonderful seafood and service!

Benihana at Fairmont Royal York
Responded 2 days ago

Thank you for the five-star rating, Kyle! We are delighted to know you had a fantastic evening and we hope to welcome you again soon! - Meaghan, Guest Experience Specialist

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t
Toronto
2 reviews
Dined on February 15, 2020
Overall4food5service5ambience5

Very good service the food was excellent my hot table started on time the chef was very entertaining overall excellent experience

Benihana at Fairmont Royal York
Responded 2 days ago

Thank you for sharing your review. We are delighted to know you had an excellent experience and received entertaining service. We hope to welcome you again in the future. - Meaghan, Guest Experience Specialist

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BC
Toronto
1 review
Dined on February 15, 2020
Overall3food4service2ambience4

I enjoyed my time but the biggest issue I have is the lack of training of your wait staff. We had 2 different servers and both of them serve me a bowl of plain rice with their thumbs stuck in the rice while serving to me.

Both times I told them about my issue and they apologized. The first server took my rice away promising he would get me a new bowl but never showed up. The second server said she would get me a new bowl but I refused.

I make this point because I think for such a high end restaurant that an explanation of properly serving food and making sure of not allowing any cross contamination that this would be something in the culture of any restaurant. Especially Benihana's.

I was very hesitant to giving any tip but my daughters said I should.

Benihana at Fairmont Royal York
Responded 2 days ago

Thank you for sharing your review, Barry. We are truly sorry to learn of the reported concerns on your recent visit. We can assure you this is certainly not indicative of the level of service we are known to provide. We would like the opportunity to discuss this with you further and I have sent a direct message to connect you with the Restaurant Manager. We look forward to hearing from you, Meaghan, Guest Experience Specialist

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MD
1 review
Dined on February 14, 2020
Overall5food5service5ambience5

Excellent food and the chef puts on a great show as he cooks your food right in front of you. Great for Birthday or Anniversary but too expensive for a everyday dinner.

Benihana at Fairmont Royal York
Responded 2 days ago

Thank you for sharing your review, Mark. We are delighted to know you had a wonderful experience and delicious meal! We hope to welcome you again soon! - Meaghan, Guest Experience Specialist

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JS
Toronto
16 reviews
Dined on February 14, 2020
Overall3food3service3ambience3

The price is reasonable Compared with other JP restaurants . Food was not good as we expected.
And a little bit heavy, and too much to finish them all .

Benihana at Fairmont Royal York
Responded 2 days ago

Thank you for sharing your review Jacquline. We are sorry to learn it was not an exceptional experience. We appreciate your detailed feedback and have shared your comments with the Director of Food and Beverage for internal review on our offering. We hope to have the opportunity to welcome you again in the future. - Meaghan, Guest Experience Specialist

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OT
Toronto
1 review
Dined on February 14, 2020
Overall4food5service5ambience3

Valentine’s Day

Benihana at Fairmont Royal York
Responded 2 days ago

Thank you for the four-star rating! We hope to welcome you again soon! - Meaghan, Guest Experience Specialist

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N
1 review
Dined on February 13, 2020
Overall3food3service4ambience3

Came here for winterlicious. Reminds me of Korean grill. If you like asian flavours they’re not really present here. It’s more like hoisin sauce and ginger and maybe soy. Seems like more of an experience if you haven’t already been to a grill spot of any kind

Benihana at Fairmont Royal York
Responded 2 days ago

Thank you for sharing your review, Nettie. We are sorry to learn you did not have an exceptional experience with us. We appreciate your feedback and have shared you comments with our Management Team for internal review. We hope to have an opportunity to welcome you again in the future. - Meaghan, Guest Experience Specialist

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KS
Toronto
1 review
Dined on February 12, 2020
Overall1food1service2ambience2

Completely underwhelming! I was expecting a delicious, fresh meal cooked by an entertaining chef. Instead we were served all our food by a waiter - with the exception of one dish - a bland onion, zucchini and steak stir fry, that the chef prepared in front of us. The food was tasteless and the the chef wasn't remotely entertaining or engaging.
I have been to this type of restaraunt in other cities and the experience was fantastic. This is not the case at the Benihana at the Royal York Toronto. Skip this place.

Benihana at Fairmont Royal York
Responded 2 days ago

Thank you for sharing your review, Kim. We are sorry to learn of your disappointing experience. We can assure you this is certainly not indicative of the quality or service we are known to provide. We appreciate your feedback and have shared your comments with our Management Team for internal review. We hope to have the opportunity to welcome you again in the future. - Meaghan, Guest Experience Specialist

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D
Toronto
1 review
Dined on February 8, 2020
Overall2food1service5ambience2

The main course which involved the actual teppanyaki preparation was outstanding. However, the appetizers, desserts, and side dishes were wanting. Not enough flavour or spices. Mixed drinks were also fantastic.

Benihana at Fairmont Royal York
Responded on February 14, 2020

Thank you for sharing your review, Delaney. While we are pleased to know you enjoyed the main course and cocktails, we are sorry to learn you were disappointed with the other menu items. We appreciate this feedback and have shared your comments with the Executive Chef for internal review on these dishes. We hope to have the opportunity to welcome you again in the future! - Meaghan, Guest Experience Specialist

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QQ
Toronto
5 reviews
Dined on February 7, 2020
Overall5food5service5ambience5

Been coming here for 30 years. Always an epic night.

Benihana at Fairmont Royal York
Responded on February 14, 2020

Thank you for sharing your review and for your continued support. It is always a pleasure to have you and we look forward to welcoming you again in the future! - Meaghan, Guest Experience Specialist

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JH
Toronto
1 review
Dined on February 7, 2020
Overall4food5service5ambience5

Great food! Chicken and steak are cooked perfectly! I will say some of the veggies ended up a bit charred, but your really can’t taste it too much. The teppanyaki was really fun and exciting to watch—dinner and a show! Our chef had a great personality. The wait staff were also very efficient and frequently came by to make sure everything was okay. My only complaint is the portion size. It was quite evident that some steak pieces were vastly larger than others. One steak was so big it had overflown the plate, the one we got was barely enough to cover half. We all ordered the same thing, so it was sort of disappointing.

Benihana at Fairmont Royal York
Responded on February 14, 2020

Thank you for sharing your review, Joy. We are pleased to know you received friendly and efficient service from our team and was most impressed by the show at the teppan tables. We truly appreciate your feedback regarding the prix fixe menu and have shared with the Executive Chef your favourite parts and where we could look to improve. We hope to have the opportunity to welcome you again in the future. - Meaghan, Guest Experience Specialist

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CO
Toronto
3 reviews
Dined on February 7, 2020
Overall5food5service5ambience5

Cook was great and frienddly
Excellent and quick service

Benihana at Fairmont Royal York
Responded on February 14, 2020

Thank you for sharing your review. We are delighted to know you received great friendly service! We hope to welcome you again! - Meaghan, Guest Experience Specialist

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G
Toronto
5 reviews
Dined on February 5, 2020
Overall4food4service5ambience5

The food quality was great, and service was very friendly and also superb. However, the food quality could use a little improvement in relation to its price point. For that price, I expected slightly better quality of ceviche, and more sashimi options.

Benihana at Fairmont Royal York
Responded on February 14, 2020

Thank you for sharing your review. We are pleased to know you received friendly service and overall enjoyed your meal. We appreciate your feedback on the menu items and we have shared your comments with the Executive Chef for internal review. We hope to have the opportunity to welcome you again in the future. - Meaghan, Guest Experience Specialist

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SP
Toronto
4 reviews
Dined on February 5, 2020
Overall2food2service3ambience2

Decided to try Benihana for Winterlicious. Very disappointing. Overpriced, food was not that great - appetizer squid was served greasy and cold - and service, although pleasant, was very rushed. I hadn't even put my utensils down yet and they whisked it all away. Don't recommend this place.

Benihana at Fairmont Royal York
Responded on February 14, 2020

Thank you for sharing your review, Sandra. We are sorry to learn of the disappointing experience you had with us. We can assure you this is certainly not indicative of the level of service we strive to provide. We appreciate you bringing this to our attention and we have shared your comments with the Executive Chef for internal review. We sincerely hope to have the opportunity to welcome you again in the future. - Meaghan, Guest Experience Specialist

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PY
Toronto
1 review
Dined on February 4, 2020
Overall5food5service5ambience5

I went here for Winterlicious with my girlfriends and it was the perfect experience! The food and service was amazing. I will definitely come back.

Benihana at Fairmont Royal York
Responded on February 7, 2020

Thank you for sharing your review, Pauline. We are delighted to know you had a perfect experience and enjoyed the Winterlicious menu. We hope to welcome you again in the future! - Meaghan, Guest Experience Specialist

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CM
1 review
Dined on February 1, 2020
Overall5food5service5ambience5

The chef,Jerry,he is super awesome! We had a great time and celebrated our anniversary in there. Really recommended!

Benihana at Fairmont Royal York
Responded on February 7, 2020

Thank you for sharing your review. We are delighted to know you had an awesome anniversary celebration with us. We appreciate your kind words and have shared your comments with the Management Team to recognize this individual. We hope to welcome you again in the future! - Meaghan, Guest Experience Specialist

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MS
1 review
Dined on February 1, 2020
Overall2food2service2ambience2

Our reservation was at 6:30 and we didn’t even get drinks till 7:00. Our waitress was very slow. The food was sub-par. The actual cooking {experience} was ok and lasted for roughly 12 minutes. We were seated for an hour before the chef came out. Soup and apps were not of good quality. We didn’t eat them. I don’t mind spending money but give me quality. We rushed out at 7:45 before the dessert came.

Benihana at Fairmont Royal York
Responded on February 7, 2020

Thank you for sharing your review, Maisa. We are sorry to learn of the disappointing experience you had with us. We can assure you this certainly not indicative of the level of service or quality offering we strive to provide. We would like to connect with you directly and will be sending a private message to put you in touch with our Restaurant Manager. - Meaghan, Guest Experience Specialist

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MM
Toronto
20 reviews
Dined on February 1, 2020
Overall5food4service4ambience4

I was here with my girlfriend for the winterlicous. Over all it was good and food tasted good. Service was good as well.

Benihana at Fairmont Royal York
Responded on February 14, 2020

Thank you for sharing your review. We are delighted to know you had a fabulous Winterlicious experience and received wonderful service. We hope to welcome you again in the future. - Meaghan, Guest Experience Specialist

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AB
Toronto
1 review
Dined on February 1, 2020
Overall5food5service5ambience5

I will definitely come back to Benihana! The food was delicious and the service was great. We ordered from the Winterlicious menu and really enjoyed each course. The chicken and vegetables were tasty and we enjoyed the tableside show!

Benihana at Fairmont Royal York
Responded on February 7, 2020

Thank you for sharing your review, Anne. We are thrilled to learn you had a wonderful experience enjoying the Winterlicious menu. We hope to welcome you again in the future! - Meaghan, Guest Experience Specialist

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KH
Toronto
1 review
Dined on January 31, 2020
Overall4food4service5ambience4

Food was quite good and the service was amazing! Servers were courteous and actually cared. The chef was very nice and created a fun atmosphere. I do wish there were a little bit more tricks and interaction, but solid showing still. Would definitely recommend if you've never had the hibachi experience!

Benihana at Fairmont Royal York
Responded on February 7, 2020

Thank you for sharing your review, Kenneth. We are delighted to know you had a fun experience and received amazing service. Thank you for the recommendation and we hope to welcome you again soon! - Meaghan, Guest Experience Specialist

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B
Toronto
1 review
Dined on January 31, 2020
Overall5food5service5ambience5

We had an amazing time. The chef was so energetic and entertaining. It was wonderful.

Benihana at Fairmont Royal York
Responded on February 7, 2020

Thank you for sharing your review. We are delighted to know you had a wonderful and entertaining experience! We hope to welcome you again soon. - Meaghan, Guest Experience Specialist

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ML
Toronto
2 reviews
Dined on January 31, 2020
Overall4food4service4ambience4

Very good for the family, I would highly recommend it. Get the fried rice so you get to see the egg trick. The hibachi steak was awesome.

Benihana at Fairmont Royal York
Responded on February 7, 2020

Thank you for sharing your review. We are delighted to know you had a wonderful family experience. We appreciate your recommendation and we hope to welcome you again soon! - Meaghan, Guest Experience Specialist

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OT
1 review
Dined on January 31, 2020
Overall5food5service5ambience5

Great experience. Definitely make reservations as it was very busy. Wonderful atmosphere with the best staff you can get. Look forward to coming again soon

Benihana at Fairmont Royal York
Responded on February 7, 2020

Thank you for sharing your review. We are pleased to know you had a wonderful experience and received great service! We look forward to welcoming you again soon. - Meaghan, Guest Experience Specialist

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AB
1 review
Dined on January 25, 2020
Overall5food5service5ambience5

We loved our experience although it’s not the type of restaurant where you can relax and enjoy your drink before ordering. The servers come immediately to take your dinner order.

Benihana at Fairmont Royal York
Responded on February 7, 2020

Thank you for sharing your review, Astrid. We are delighted to know you had a wonderful experience overall. We would suggest in the future joining us in the lounge for one of our signature cocktails before heading over to enjoy the show. We hope to welcome you again soon! - Meaghan, Guest Experience Specialist

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AS
1 review
Dined on January 23, 2020
Overall4food5service5ambience5

Everything was great. More expensive than necessary. Overall, a great night out.

Benihana at Fairmont Royal York
Responded on January 30, 2020

Thank you for sharing your review, Amber. We are pleased to know overall you had a great night with us. We appreciate your feedback and hope to have the opportunity to welcome you again in the future. - Meaghan, Guest Experience Specialist

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BM
1 review
Dined on January 21, 2020
Overall5food5service5ambience5

Great meal. Great service. All staff we met were very helpful and pleasant

Benihana at Fairmont Royal York
Responded on January 24, 2020

Thank you for sharing your review, Brock. We are delighted to know you received great service and enjoyed a delicious meal. We hope to welcome you again soon! - Meaghan, Guest Experience Specialist

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PG
Los Angeles
3 reviews
Dined on January 17, 2020
Overall5food5service5ambience5

Love this restaurant, we go every time we ware in Toronto.

Benihana at Fairmont Royal York
Responded on January 24, 2020

Thank you for sharing your review, Patricia. We are delighted to know you had a great experience. We hope to welcome you again soon! - Meaghan, Guest Experience Specialist

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LM
Toronto
2 reviews
Dined on December 31, 2019
Overall3food4service4ambience4

A little over priced for the meal. and pur reservations were for 830 by the time we ate it was 930.

Benihana at Fairmont Royal York
Responded on January 3, 2020

Thank you for sharing your review, Linda. We are sorry to learn you did not have a flawless visit with us. We truly apologize for your disappointing experience and we appreciate your feedback. We have shared your comments with our Restaurant Manager for internal review. We hope to have the opportunity to welcome you again in the future. - Meaghan, Guest Experience Specialist

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ML
Toronto
2 reviews
Dined on December 31, 2019
Overall5food5service5ambience5

It was the first time I tried to this restaurant, the food was ok but I like the server, very nice and polite.

Benihana at Fairmont Royal York
Responded on January 3, 2020

Thank you for sharing your review, Mable. We are delighted to know you received nice and polite service from your server. We hope to have the opportunity to welcome you back in the future. - Meaghan, Guest Experience Specialist

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OT
Toronto
2 reviews
Dined on December 20, 2019
Overall3food4service1ambience3

My friend and I went tonight at 10, we've received terrible service by the waitor M*. She ignored our requests and seemed to not understand our needs. We had to repeat ourselves more than three times. It was terrible to communicate with her. Moreover, she 'teaches' us why we shouldn't ask to have a bigger bag to carry our leftovers. We don't feel respected throughout the whole meal. We love the food however the service really upsets us.

Benihana at Fairmont Royal York
Responded on January 3, 2020

Thank you for sharing your review. We are truly sorry to learn of your disappointing experience. This is certainly an atypical situation and not indicative of the level of service we are known to provide our guests. We appreciate you bringing this to our attention and have shared your comments with the Manager for internal follow-up. It is our genuine hope that we will have an opportunity to better serve you in the future and restore your trust in our restaurant. - Meaghan, Guest Experience

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l
Chicago
1 review
Dined on December 20, 2019
Overall5food5service5ambience5

Night out was lovely

Benihana at Fairmont Royal York
Responded on January 2, 2020

Thank you for the five-star rating. We hope to welcome you again soon! - Meaghan, Guest Experience Specialist

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OT
Toronto
1 review
Dined on December 14, 2019
Overall2food4service1ambience3

Normally have a great experience at this restaurant. During most recent visit, staff clearly forgot about us at the bar and had to be prompted. We waited for almost 40 minutes after our reservation time to be seated and we all arrived 10 minutes before reservation time.

The noise level was really bad in the restaurant. It was difficult to have a conversation at our table due to several loud groups at adjacent tables.

Benihana at Fairmont Royal York
Responded on January 3, 2020

Thank you for sharing your review. While we are pleased to know you frequently dine with us, we are truly sorry to learn the reported concerns of your recent visit. This is certainly not indicative of the level of service or quality experience we are known to provide and we sincerely apologize. We appreciate your feedback and have shared your comments with the Restaurant Manager for internal review. We hope to have the opportunity to welcome you again in the future. - Meaghan, Guest Experience

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BP
Toronto
1 review
Dined on December 14, 2019
Overall4food4service4ambience2

Good food and fun but restaurant needs to be updated. Time for a renovation.

Benihana at Fairmont Royal York
Responded on January 3, 2020

Thank you for sharing your review, Blake. We are pleased to know you had an enjoyable experience and we appreciate your feedback. We have shared your comments with our Management Team. We hope to welcome you again in the future. - Meaghan, Guest Experience Specialist

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E
Toronto
1 review
Dined on December 14, 2019
Overall5food5service5ambience4

Our server was wonderful. She was friendly and attentive. The cook was humorous and the food tasted great.

Benihana at Fairmont Royal York
Responded on January 2, 2020

Thank you for the five-star rating, Emma! We are delighted to know you received friendly and attentive service. We hope to welcome you again soon! - Meaghan, Guest Experience Specialist

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OT
Toronto
1 review
Dined on December 14, 2019
Overall5food5service5ambience4

I took a 11 and 13 year old for dinner, excellent experience that they will remember.

Benihana at Fairmont Royal York
Responded on January 2, 2020

Thank you for the five-star rating. We hope to welcome you again soon! - Meaghan, Guest Experience Specialist

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VC
Toronto
22 reviews
Dined on December 13, 2019
Overall5food5service5ambience4

We celebrated my nephews 16th birthday and the service was excellent. Edward made my nephew feel special and really put on a show for us which made our experience over the top. Thank you!

Benihana at Fairmont Royal York
Responded on January 2, 2020

Thank you for the five-star rating, Vivian. We are delighted to know you had a fabulous experience. We hope to welcome you again soon! - Meaghan, Guest Experience Specialist

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L
New York Area
1 review
Dined on December 7, 2019
Overall5food5service5ambience5

Excellent service...food was delicious. The chef was also very entertaining

Benihana at Fairmont Royal York
Responded on December 13, 2019

Thank you for sharing your review. We are delighted to know you enjoyed a delicious meal and received excellent service. We hope to welcome you again soon! - Meaghan, Guest Experience Specialist

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