Benihana - Sugar Land
I had a 7:15pm reservation. We were finally seated at our table at 7:35 after asking the hotess twice how much longer the wait would be. The chef didn't come out to the grill until almost 8pm. We ended up having to pay an additional $20 to have the fried rice with our meal versus steamed white rice. The wait was long (although there were several empty tables), the portions were small, the costs was much higher than usual/expected, and my kids didn't like their food. We have been to many hibachi grills, including Benihana, and this was under par. I received a survey call the next day asking about my experience and was told that they would be expressing my concerns with the owner and they will call me back, but that never happened. I don't believe that we will be patronizing Benihana any longer.
Greeted by a RUDE hostess named Julia. No customer service skills and condescending in her communication. She should be the face of this place. Julis needs a job not in the public eye.
Food was good but, chicken was tough. Was given the evil eye from Julia to leave. We had some drinks left and wanted to take our time and enjoy. I do not think we should be rushed when we are spending 110.00 for two not including tip.
I have been loyal patron since I was a child and now I am 60! Julia ‘s treatment destroys brand loyalty.
Celebrating a Birthday. Be prepared to wait.
We love Benihana, but sadly this time our steaks were overdone & the ice cream was melted.
cook was good. waiter was bit clumsy. my customer frown at the clumsiness of waiter and said he would not come next time. waiter looks too young and less trained. there was less coordination between reception desk and waiter. however I can fully understand the hardship of service sector especially in restaurant. you can hardly please everybody every time. I will come again for sure.
Always enjoy Benihana's!! Edgar cooked everything to perfection and Doris was a marvelous server! Jamie always has a warm welcome at the hostess desk!! Thank you!!!
This Benihana always feels like they are made to get you in and out very quickly in order to turn their tables. The chef rushed his 'performance' which is one of the reasons you go here, the food was just okay (the kids meals usually come with added corn and rice as a side, this time it didn't), the prices have gone up, and their wine list is pricey (my 'house white' was over $13). Not likely to visit again in the near future.
When I arrived fro my party of 15 at 750p I was told all guest needed to be there in order to be seated. No seating was available in the waiting area. It was hot outside and asked if we could be seated he said not until all guest have arrived . I told him 14 were here and if we could be seated he said only if you order the the last guest. That is horrible especially when no seats are available to sit while waiting. This was for my daughters 23rd birthday . I would not recommend this place to anyone I would only tell them about my bad experience ..
Love their food! Fun place to take kids, although can be a little pricey!
Food is always good. The chef did not have much showmanship this time.
We went for a birthday of a family member, the food was good and the service also.
It was an okay experience. Our chef wasn’t very entertaining and the food didn’t have as much flavor as we were expecting but our server was amazing!
I’ve been to this restaurant before but this was worst experience. I reserved ahead of time and my full party was there before arrival time and still go seated 15min after reserved time- they didn’t inform us of any delays. It was my daughters choosing for her bday and was so dissatisfied with poor service - no refills, hardly ever came to check on us. The chef gave poor performance especially when compared to table next to us. He was rude when I corrected him on order too. Just terrible
Celebrating a Birthday it was fun
We have been to this restaurant many times, and always enjoyed the food and the service. But this time the food was not good at all. The chef was in a rush, all we could taste in the shrimp and chicken was salt. We ordered the Colossal shrimp which were supposed to have lemon butter in them but there was no taste. While cooking the Chef does some tricks with the egg, and other stuff but he didn’t do any of that. Very disappointed with our experience.
It was my cousins birthday ! We come here lk 2 or 3 times a year. NEVER disappointed. Tom our chief was awesome 👍🏽
We celebrated a birthday and it was great! Kids love it and we didn’t have to wait for our table with reservations
The open table experience was great. My kids loved the chef's tricks with fire and cooking utensils.
The restaurant is festive and filled with guests who were celebrating birthdays. It was very loud and difficult to carry on a conversation with anyone other than those seated next to you. The servers were friendly and responsive and the chef was mediocre. My mother-in-law loved the sushi and she knows her sushi well. The rest of the meal while entertaining to watch was only slightly above average. We still enjoyed our evening and enjoyed visiting with the other guests at our table.
Great place to have dinner with the family. We really enjoyed our time.
Food was pretty good, service was alright. The people we were seated with though mad the experience unpleasant. One of them was particularly brimming with hostility. Otherwise, the ambiance could use some updating. Prices a little high for the quality of the food as well. Thank you.
Although our dinner ended kinda abruptly due to my brother's anaphylaxis, the food was good and the employees were quick with contacting emergency responders. Would definitely eat here again!
Chef seemed to be in a hurry. Finished in record 20 min. Food was not tasty at all. Disappointing.
Great food and great service
Always good,however people we sat with were loud and drunk.
The fried rice was little bit dry.
The waitress have added $27.00 tip on my check before I approved it ,and even before she bring the check?
It was just l “ok.” I’ve had better experiences here and other restaurants. Went for my birthday and even after telling the waitstaff multiple times, it was not acknowledged. Food could have been (and has been better) here. Nothing to be excited about this time. This may be my last time.
Food was amazing.
We went to Benihana - Sugar Land at the request of our 5 year old grandson for his birthday. Even he was disappointed with the chef's showmanship. He kept pointing out all of the "tricks" the chef should have done. The chef was disappointing and not worth the price.
The food was also average at best. If you load it up with the soy sauce on the table it is better. The food is definitely not worth the price.
The service was good. The waitress was very attentive.
Been many,many times but the noise level was outrageously loud. Dealt with that but our chef was horrible
We go there often
Chef was not entertaining, was a nice gentleman but he wasn’t a professional cook.
Another thing, I booked for our 18th anniversary and it was completely missed by everyone there. I will not go Beni Hanna anytime in the near future.
Felt like the cook rushed it. Didn’t enjoy this time around.
Always great service and the show that Pedro did was marvelous!! Our server, Josh, was incredible!
We always have a good time when we go to Benihana, sometimes the people we are seated with are a drag. This is a place to have fun, go to Perry's if you want to be withdrawn!
I took my daughter there during lunch time. We were seated and serviced fast. She enjoyed the food show and recommended us coming back soon.
Terrible service. Took entirely too long to get drinks and check.
Birthday for our kids! Everything was great...it’s a tradition!!
Benihana is our absolute favorite restaurant. We go for all celebrations. We also go just because. They never disappoint!