Benihana - Sugar Land, TX

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1. SP

   ShantalP

   Houston

   3 reviews

   3.0

   3 reviews

   Dined 1 day ago

   overall3food3service3ambience3

   You pay for the experience although we liked our cook he didnt know how to do all the tricks with the food which made the experience boring. While singing happy birthday it was only 2 staff members to sing it was nice of them but other tables had 5- 7 staff members to sing, I guess they were like hell were tired when it was time to sing for us. Server was very nice and attended to everyone quickly but I won’t be back!

   Report
2. OT

   OpenTable Diner

   1 review

   1.0

   1 review

   Dined 3 days ago

   overall1food5service1ambience2

   We usually have dinner here about 2 times a month, the hibachi food and chefs is never the issue, or mainly anything Last night we sat at 8:40 the waiter never arrived untill 8:55 just to present herself and take out drinks Mind you it wasn’t full at all about 4 tables were seated only. So her being very busy wasn’t the cause of her taking forever. Then we were all eating and our hibachi chef went out of his way to bring my son his white steamed rice as he noticed the waiter hadn’t brung it. Then finally when our chefs was 2/3 his way cooking the waiter finally arrived with my dumpling that I ordered as a APPETIZER, then to make matter worse I took my first bite and they were cold not even warm. As if they had been sitting in the back for at least 15 minutes. So it was very bad service as we usually come here all the time it wasn’t the best dining experience last night!!

   Benihana - Sugar Land, TXResponded today

   Dear Guest on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. If you have not done so already, please contact us via the Contact Us page on our website. We want to thank you for taking the time to share your review with us and welcome you to ‘Copy/Paste’ your review in order to save time. We look forward to following up with you.

   Report
3. PS

   PedroS

   1 review

   5.0

   1 review

   Dined 3 days ago

   overall5food5service5ambience5

   The filet was delicious. The whole evening was great!

   Benihana - Sugar Land, TXResponded 1 day ago

   Dear PedroS We are happy you enjoyed the experience! Come back soon!

   Report
4. K

   Kayla

   1 review

   3.0

   1 review

   Dined 4 days ago

   overall3food2service2ambience3

   Made a reservation only to have to wait an hour for a table once we arrived regardless of the reservation. Slow service, waited an hour for a cook. Got there at 2:15 did not leave until 5:15. The food was okay, and our cook had a good personality, however not much flavor to any of the food.

   Benihana - Sugar Land, TXResponded today

   Dear Kayla On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

   Report
5. OT

   OpenTable Diner

   Houston

   4 reviews

   5.0

   4 reviews

   Dined 4 days ago

   overall5food5service5ambience5

   Our chef and waitress on this occasion were exceptional! Best experience yet in all the many years we have been eating here.

   Benihana - Sugar Land, TXResponded 1 day ago

   Dear Guest Thank you for sharing your feedback with us. We are happy to hear that you had a great experience.

   Report
6. KE

   KarinaE

   Houston

   9 reviews

   vip
   5.0

   9 reviews

   Dined 5 days ago

   overall5food5service5ambience5

   As always, great service!! And Thai cooked delicious!

   Benihana - Sugar Land, TXResponded 1 day ago

   Dear KarinaE On behalf of our team here at Benihana, we would like to thank you for your continuous loyalty!

   Report
7. D

   Danpa

   Houston

   1 review

   4.0

   1 review

   Dined 5 days ago

   overall4food4service5ambience4

   It was ok. Pretty loud, expensive. Food just not as good as some other local. Good service.

   Benihana - Sugar Land, TXResponded 2 days ago

   Dear Danpa We are happy to hear that you enjoyed the dining experience!

   Report
8. DB

   DavidB

   Houston

   12 reviews

   vip
   5.0

   12 reviews

   Dined 6 days ago

   overall5food5service5ambience5

   had a party of 10 celebrating birthdays--all had a great time. we ae regulars at your Sugar Land location and have another dinner coming up for 19 on May 22

   Benihana - Sugar Land, TXResponded 2 days ago

   Dear DavidB Thank you for allowing us to be a part of the special occasion!

   Report
9. OT

   OpenTable Diner

   Houston

   10 reviews

   4.0

   10 reviews

   Dined on May 10, 2022

   overall4food4service5ambience5

   Always great food and service

   Benihana - Sugar Land, TXResponded today

   Dear Guest On behalf of our team here at Benihana, we would like to thank you for your continuous loyalty!

   Report
10. C

    Christina

    1 review

    2.0

    1 review

    Dined on May 9, 2022

    overall2food5service1ambience3

    Very pleased with the cook but the server was terrible.The server ( I didn’t catch her name) but noticed she had a Taurus tattoo on her finger was going to every table but ours.We we’re running low on drinks and she even forgot one of the customers appetizers from our table and brought it to her at the very end . As we we’re leaving she became more attentive as we we’re paying the bill hovering over us making sure we left her a big tip.

    Benihana - Sugar Land, TXResponded today

    Dear Christina On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

    Report
11. E

    Emily

    1 review

    5.0

    1 review

    Dined on May 9, 2022

    overall5food5service5ambience5

    Everything was wonderful especially first timer! Would go again

    Benihana - Sugar Land, TXResponded today

    Dear Emily Thank you for leaving us positive feedback, come back soon!

    Report
12. OT

    OpenTable Diner

    Houston

    1 review

    4.0

    1 review

    Dined on May 8, 2022

    overall4food4service4ambience4

    Mother’s Day

    Benihana - Sugar Land, TXResponded 2 days ago

    Dear Guest Thank you for celebrating your special occasion with the Benihana team!

    Report
13. KT

    KarenT

    Houston

    1 review

    4.0

    1 review

    Dined on May 8, 2022

    overall4food5service3ambience4

    Good food as usual. Waiter got one person's order wrong, so that made this one time a little disappointing.

    Benihana - Sugar Land, TXResponded today

    Dear KarenT We apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.

    Report
14. MV

    MichelleV

    Houston

    2 reviews

    5.0

    2 reviews

    Dined on May 8, 2022

    overall5food5service5ambience5

    Great service and great food!! Everyone is welcoming from the moment you open the door.

    Benihana - Sugar Land, TXResponded today

    Dear MichelleV Your feedback is appreciated. We are pleased to hear we were able to create a great memory for you!

    Report
15. TG

    TraceG

    1 review

    4.0

    1 review

    Dined on May 7, 2022

    overall4food3service5ambience5

    The experience is amazing just feel like you don’t get enough food for the price.

    Benihana - Sugar Land, TXResponded today

    Dear TraceG We are happy to hear that you enjoyed the dining experience!

    Report
16. OT

    OpenTable Diner

    Houston

    1 review

    5.0

    1 review

    Dined on May 7, 2022

    overall5food5service5ambience3

    Staff excellent

    Benihana - Sugar Land, TXResponded 7 days ago

    Dear Guest Thank you for sharing your feedback with us. We are happy to hear that you had a great experience.

    Report
17. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on May 6, 2022

    overall5food5service5ambience5

    Dad’s birthday

    Benihana - Sugar Land, TXResponded 2 days ago

    Dear Guest Thank you for allowing us to be a part of the special occasion!

    Report
18. DH

    DeniseH

    Houston

    1 review

    4.0

    1 review

    Dined on May 3, 2022

    overall4food4service4ambience4

    Food was super yummy! Very nice dining family experience!

    Benihana - Sugar Land, TXResponded on May 10, 2022

    Dear DeniseH We are happy to hear that you enjoyed the dining experience!

    Report
19. BC

    BettyC

    Seattle

    3 reviews

    4.0

    3 reviews

    Dined on April 25, 2022

    overall4food5service5ambience4

    I love this place because they always treat us so nice whenever we dine here. We had a great chef and the food was excellent. However, I'm not at all happy with the way they seated us. There was a table of 8 having a birthday party and then just the two of us. The table of 8 was seated when we came in. They gave us a table backing to their table even though all the other tables in the restaurant were available. The two chefs were running into each other because they had to share the same space while they were cooking our meal. But the worst part was that the birthday party group was super loud and very obnoxious. We wanted to enjoy a dinner where we could watch our food be prepared and then enjoy talking to each other, but we couldn't hear our own conversation because the people at the next table were so loud. Since the restaurant was practically empty, I think they should have seated us at a table away from the birthday party group. I still love this restaurant and would highly recommend it, but I'm hoping they will read this review and change their seating procedure in the future.

    Benihana - Sugar Land, TXResponded on May 2, 2022

    Dear BettyC We are happy to hear that you enjoyed the dining experience!

    Report
20. B

    Brandi

    1 review

    5.0

    1 review

    Dined on April 24, 2022

    overall5food5service5ambience5

    Absolutely enjoyed ourselves and the food! Will go to this location from here on!

    Benihana - Sugar Land, TXResponded today

    Dear Brandi Thank you for your feedback! Come back soon!

    Report
21. VS

    VenitaS

    Houston

    2 reviews

    5.0

    2 reviews

    Dined on April 22, 2022

    overall5food5service5ambience5

    We had a good experience. Food and service were awesome.

    Benihana - Sugar Land, TXResponded on April 28, 2022

    Dear VenitaS Thank you for sharing your feedback with us. We are happy to hear that you had a great experience.

    Report
22. OT

    OpenTable Diner

    Houston

    10 reviews

    5.0

    10 reviews

    Dined on April 21, 2022

    overall5food5service5ambience5

    We had a great time. Don was our waiter and he was awesome. He kept us happy and just above and beyond with his service. Jose in the bar was great even making a special drink for out daughter.

    Benihana - Sugar Land, TXResponded on April 28, 2022

    Dear Guest Thank you for sharing your feedback with us. We are happy to hear that you had a great experience.

    Report
23. FL

    FrederickL

    Houston

    5 reviews

    5.0

    5 reviews

    Dined on April 20, 2022

    overall5food5service5ambience5

    Great place and good customer service.

    Benihana - Sugar Land, TXResponded on April 27, 2022

    Dear FrederickL Thank you for sharing your feedback with us. We are happy to hear that you had a great experience.

    Report
24. SB

    SheBRonnie

    Charlotte

    14 reviews

    4.0

    14 reviews

    Dined on April 20, 2022

    overall4food4service5ambience4

    Overall it was good. We came to celebrate my 40th Birthday, just my fiancée and I. We had pretty okay company at the table. Our server was extremely pleasant and service was good. It was a bit on the crowded side and the two servers were being pulled in many directions, bless them. We’ll certainly be back, hopefully at a time that’s a bit less crowded.

    Benihana - Sugar Land, TXResponded on April 27, 2022

    Dear SheBRonnie Thank you for sharing your feedback with us. We are happy to hear that you had a great experience.

    Report
25. SM

    SteveM

    1 review

    3.0

    1 review

    Dined on April 18, 2022

    overall3food2service3ambience3

    Chef on this night was not very good. Overcooked chicken, zucchini, & scallops. Chicken fried rice was worst I have ever had here. Onion soup recipe has been changed & not near as good. Salad had almost no dressing on it.

    Benihana - Sugar Land, TXResponded on April 25, 2022

    Dear SteveM On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

    Report
26. SH

    SandyH

    1 review

    5.0

    1 review

    Dined on April 17, 2022

    overall5food5service5ambience5

    Our waitress the best and our cook Awesome 💪🏻💪🏻💪🏻🤣🎼🤣🙏🏻🙏🏻🙏🏻🙏🏻

    Benihana - Sugar Land, TXResponded today

    Dear SandyH Your feedback is appreciated. We will be sure to share your kind words with the team.

    Report
27. TM

    TerryM

    Houston

    1 review

    5.0

    1 review

    Dined on April 17, 2022

    overall5food5service5ambience5

    Dynamite service and food. Doris is always great and takes care of her tables extremely well. Tom cooked for us and the food was perfect...cooked just right. We were set prior to out reservation time and everyone was extremely friendly. We celebrated the birthday os our youngest son and the singing was well done. Also love the sushi. Great place to go for any occasion. Also, they currently have apromo wher is you get a $200 gift card, you receive $60 in promotional cards. That is a great deal!

    Benihana - Sugar Land, TXResponded today

    Dear TerryM Our goal is to create great guest memories. We are pleased to hear we were able to do so for you and your family. 

    Report
28. OT

    OpenTable Diner

    New York Area

    1 review

    5.0

    1 review

    Dined on April 16, 2022

    overall5food5service5ambience5

    My family had a great time. We celebrated two birthdays! We are definitely coming back!!!!

    Benihana - Sugar Land, TXResponded on April 19, 2022

    Dear Guest Our goal is to create great guest memories. We are pleased to hear we were able to do so for you and your family. 

    Report
29. OT

    OpenTable Diner

    Orlando

    5 reviews

    5.0

    5 reviews

    Dined on April 16, 2022

    overall5food4service5ambience5

    Great service and experienced

    Benihana - Sugar Land, TXResponded on April 19, 2022

    Dear Guest We are happy to hear that you enjoyed the dining experience!

    Report
30. KE

    KarinaE

    Houston

    10 reviews

    vip
    5.0

    10 reviews

    Dined on April 15, 2022

    overall5food5service5ambience5

    Juan our chef was amazing and Don our server just fabulous (as always!!!!!)

    Benihana - Sugar Land, TXResponded on April 26, 2022

    Dear KarinaE On behalf of our team here at Benihana, we would like to thank you for your continuous loyalty!

    Report
31. OT

    OpenTable Diner

    Houston

    2 reviews

    3.0

    2 reviews

    Dined on April 15, 2022

    overall3food3service3ambience2

    The building was poorly ventilated, smoke everywhere which made it hard to breathe. The food was just okay, the chef put on a cute show. Don’t expect fried rice to be apart of the hibachi meal, that’s extra.

    Benihana - Sugar Land, TXResponded on April 26, 2022

    Dear Guest We apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.

    Report
32. JS

    JulianneS

    Exclusive

    1 review

    5.0

    1 review

    Dined on April 13, 2022

    overall5food5service5ambience5

    Absolutely love this location. Always great service!

    Benihana - Sugar Land, TXResponded on April 19, 2022

    Dear JulianneS On behalf of our team here at Benihana, we would like to thank you for your continuous loyalty!

    Report
33. LJ

    LisaJ

    1 review

    5.0

    1 review

    Dined on April 10, 2022

    overall5food5service5ambience5

    We had an amazing time. Perfect birthday celebration.

    Benihana - Sugar Land, TXResponded on April 18, 2022

    Dear LisaJ Thank you for celebrating your special occasion with the Benihana team!

    Report
34. ML

    MatthewL

    San Francisco

    1 review

    5.0

    1 review

    Dined on April 9, 2022

    overall5food5service4ambience5

    Great experience all the way around. We will definitely be returning

    Benihana - Sugar Land, TXResponded on April 14, 2022

    Dear MatthewL We are happy you enjoyed the experience! Come back soon!

    Report
35. m

    mimi

    Houston

    4 reviews

    vip
    1.0

    4 reviews

    Dined on April 5, 2022

    overall1food1service1ambience1

    I was racially profiled. they service was horrible my appetizer came out after dinner how sway its a food shortage and their cut of steak meat and chicken is like rubber

    Benihana - Sugar Land, TXResponded on April 11, 2022

    Dear mimi On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

    Report
36. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined on April 5, 2022

    overall3food4service3ambience3

    Tom the cook was amazing, overall good experience

    Benihana - Sugar Land, TXResponded on April 11, 2022

    Dear Guest Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

    Report
37. A

    Ashley

    San Antonio

    4 reviews

    vip
    2.0

    4 reviews

    Dined on April 3, 2022

    overall2food1service3ambience1

    Will not be returning to Sugar Land location chef was giving all attention to other guest sitting at our table. He cooked my chicken with salmon which made my chicken gross and way over cooked my steak and at 42 dollars unacceptable and didn’t seem to care when I told him chicken didn’t taste right.

    Benihana - Sugar Land, TXResponded on April 7, 2022

    Dear Ashley On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

    Report
38. DE

    DesiraeE

    1 review

    5.0

    1 review

    Dined on March 29, 2022

    overall5food5service5ambience5

    It was my first time going and I have zero complaints. Food was amazing. And staff was very nice!!

    Benihana - Sugar Land, TXResponded on March 31, 2022

    Dear DesiraeE Your feedback is appreciated. We will be sure to share your kind words with the team.

    Report
39. OT

    OpenTable Diner

    Houston

    12 reviews

    5.0

    12 reviews

    Dined on March 29, 2022

    overall5food5service5ambience5

    Our chef was entertaining and created delicious food. Had a few delays but Manager was attentive and helpful.

    Report
40. OT

    OpenTable Diner

    Houston

    15 reviews

    vip
    1.0

    15 reviews

    Dined on March 29, 2022

    overall1food1service1ambience2

    We went to Benihana for my brother in laws’ bday. This was probably the worst experience we have ever had. Our waitress was very behind, we had our salad bowls, soup bowls and sushi plates still in front of us when the chef came to start cooking, unable to access our plates because we had a full table and no where to move the dirty plates. We had to go the bar to get our own refills and constantly remind our waitress of things we needed. The manager came by after we sent our second order of soft shell crab back due to it being over cooked and extremely hard offered to remake but the chef began to make our main courses. Next the chef is cooking and after he cooks the chicken fried rice which didn’t taste as good as usual, he literally places every protein we ordered shrimp, lobster, steaks and the veggies on the grill at once. We questioned if this was a new protocol to cook the food faster and no one knew if this was the new standard but tried to assure us that the food would cook fine. We tried to let the cook know about the cross contamination with the raw steaks touching the seafood and he just moved them to the side of the grill by the veggies. Our protein was under cooked and our veggies were over cooked. We told the waitress but the manager did not come back by to address the concerns. A person in my party found the manager and asked him what we could do about the undercooked food and he offered to put it back on the grill. Once the food was cooked we were overwhelmed with the amount of things that went wrong and refused to eat the food. Finally the manager comes back by and listens to our complaints and comps some of our meals. The biggest loss with this experience is that we left hungry and unsatisfied. We have dined at this location for many years and unfortunately we will not be back.

    Benihana - Sugar Land, TXResponded on March 30, 2022

    Dear Guest on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. If you have not done so already, please contact us via the Contact Us page on our website. We want to thank you for taking the time to share your review with us and welcome you to ‘Copy/Paste’ your review in order to save time. We look forward to following up with you.

    Report