Benihana - Sugar Land
Welcome to Benihana and a dining experience unlike any other! Our guests are seated at communal tables in groups, where your personal chef will perform the ancient art of Teppanyaki. Watch as we slice and dice, preparing a meal that will dazzle your eyes as well taste buds, whether you choose mouth-watering steak, tender chicken or succulent seafood. You can also enjoy sushi prepared by a talented sushi chef and indulge in a specialty cocktail. Benihana Sugar Land boasts a loyal following of families and guests who have been enjoying the friendly service and personal touches for many years. The restaurant is located in Town Center Mall and has abundant parking.
Poor wait staff
It seems like everytime we go to this particular Benihaha, we have some problem. This time when the chef was cooking, for some reason the fans above the table were not working well, and smoke was blowing right in your faces. Our son started coughing because of this. Very frustrating.
The cook was good this time, which is usually not the case. And the server was trying his best, but they were short-staffed and as a result they were slow to refill our drinks and it took forever to get our bill at the end.
I wish they would put this location under new management and try to ensure that the experience each customer has is reflective of the company's reputation and the high amount they charge for their food. But at this location, it is like being charged for a 5-star restaurant and being served like you are at Burger King.
Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.
I love Benihana because the food is excellent and so fresh!! We are looking forward to our next experience!!
Awesome Ellen! Our goal is to create great guest memories. We are pleased to hear we were able to do so for you and your family.
Always celebrate my nephew’s Birthday here. We absolutely love it! Our waiter is always Don and he is exceptional and our chef is always Pablo and his food is so delicious! Can’t wait to go again
Thank you Dallas, for allowing us to be a part of the special occasion!
Great experience great waiter service . Food was delicious and fresh obviously
Thank you Julius, for sharing your feedback with us. We are happy to hear that you had a great experience.
Excellent experience. Manager, Edward always finds time to come by our table and check on service. Josue is also sure to greet us with a warm handshake. My 3 favorite waitress/waiter, Doris, Pikun, and Don greet me and this makes me feel that I actually have a “Benihana family” (I’ve eaten here for about 20 years). This is a warm welcome to me each time I visit, which is once a week.
Awesome Mac! On behalf of our team here at Benihana, we would like to thank you for your continuous loyalty!
Overall the experience was nice. We waited an additional 15 minutes for our reservation which wasn't that bad. The guests at our table were the worst part of the afternoon. They complained about us sitting at the table in a different language but didn't know we spoke the language as well. It made the experience uncomfortable and unpleasant. We had reservations and they waited for their table over a hour. They also made comments about our race. I love the Hibachi theme but being paired with prejudiced people makes for a repugnant eating experience. Our server and chef were nice and friendly.
Thank you Darius, for sharing your feedback! Come back soon!
Always a good experience here although it seems the food is getting a bit smaller and a bit more expensive even with a Birthday coupon. Great place.
Thank you for celebrating your special occasion with the Benihana team!
I had a great experience as a first time guest. I will surely recommend this place to friends.
Awesome Eli! Thank you for sharing your feedback with us. We are happy to hear that you had a great experience.
I recommend it even though this time we didnt have a good experience. Chef wasn't to friendly, didnt make our table laugh like the chefs usually do. I put in a 9pm reservation a week early and I checked in when I got there around 8:45pm, the lady asked my name, said ok go wait at the bar. It was already 9:25 and I went back to ask the lady why didnt our name get called yet, she said I didnt check in. I said yes I did and you told me to go sit at the bar! So we had to wait again for the next available table.
Kristy, we apologize for your experience. Your feedback helps us to make improvements. We sincerely hope you will return to visit us at any one of our restaurants. Thank you for taking the time to share your review.
Took our teenage kids for Valentine’s Day. Food and service were exceptional as always.
Awesome Mike! We are happy you enjoyed the Benihana experience! Come back soon!
My first of many visits to this location. It was loud due to it being Valentine's Day but not so loud that we couldn't hear each other talk at our table. Our chef, waiter, and greeter were all very professional yet personable. Can't wait to go back!
Thank you Tiana, for sharing your feedback! We are happy you enjoyed the Benihana experience! Come back soon!
Two days ago I received the WORST service I have ever experience at this Benihana. I have come many many times and today the server Rocio made my Valentine experience with my family not a pleasant experience. First she got our order wrong and we had to correct it with the guy while he was cooking our food. She also forgot I was to receive a salad and I had to ask a manager for it. She came to our table and gave everyone else a salad and had a extra salad on her server tray (which was the one for me). She made me ask for it. Then she forgot to bring out our onion soups and I had to remind her to do so. At least the manager was there to bring me the salad but Rocio service was very less than par.
On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website
Fabulous as always!
Thank you Ranger, for sharing your feedback! Come back soon!
Always fun and great food and our server was top notch!
We are happy to hear that you enjoyed the dining experience!
The food was amazing and I will be back again as usual
Excellent Rosslyn! On behalf of our team here at Benihana, we would like to thank you for your continuous loyalty!
Although this visit was not what we usually experience, I would recommend. This visit we got the chef that was not up to Benihana standard. He burned all the food. He literally dumped everything onto grill and cooked everything all at once on high heat. I’ve never seen the chef cook so fast. We had a party of 5 for dinner. He showed up and started as we were eating soup and salad. He was done with everything within 5 or 6 minutes. He basically rushed our meal, plated our food so messy, didn’t ask about seasoning preference. Used so much of that oil with the fire that some food tasted scorched. And the veggies were horrible. Just an overall bad experience. Luckily what saved the night was the ever accommodating manager immediately came over and apologized and gave us give certificates for the bad meal. I did appreciate that gesture.
Kendria, on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. We sincerely hope to see you again at any of our restaurants.
I would definitely recommend this restaurant. I would recommend trying to pick you chief.
Fantastic Eleanor! Your feedback is appreciated. We will be sure to share your kind words with the team.
Service was excellent
We appreciate you dining with Benihana, thank you for the kind words!
The waiter we had was worthless he could not keep up the two table he had.
Front desk lady was a lil rude when she asked me to move to the side of the table since she has more people to add.
Thank you Tiffany, for sharing your feedback! We hope to see you back again soon!
Had an amazing time, food was excellent!!
Will be returning back and try new food !!
Awesome Benito! Your feedback is appreciated. We are pleased to hear we were able to create a great memory for you!
First time at this restaurant and it was outstanding from the front door hospitality to the cook. Keep doing what you do. We need to see more of this kind of service for your customers. Thanks for shining 🌞
Excellent Janet! Our goal is to create great guest memories. We are pleased to hear we were able to do so for you and your family.
We loved our experience and the food was great. The hostess at the door could use a course in friendliness. We'll always come back though for our kiddos birthdays.
Great Michelle! On behalf of our team here at Benihana, we would like to thank you for your continuous loyalty!
Ask for Don, he's outstanding! Everything about my dinner, filet mignon and scallops, & desert was superb. I can't wait to go again. I highly recommend Benihana to anyone.
Thank you Kristie, for the awesome rating! We are pleased to hear we were able to create a great memory for you!
I love Benihana Sugarland, my friends and go there for everyone's birthday and any other time we can get together. Also sure they have a picture of me in the back for all the garlic butter I eat while I'm there.
Everything was great
This was by far the worst experience here!
We apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.
It's been a while since I'd been there but In my opinion, the food wasn't as good as it used to be. The chefs are boring, they're doing the same old stuff to entertain, a similar restaurant is a whole lot more entertaining, the chefs interact with the guest. And our waiter had too many other tables and never came to check whether we needed anything.
Rosie, on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website
Thank you for your feedback! Come back soon!
It was my sons first time experiencing this restaurant... let’s just say he enjoyed it and the tricks performed by the chef! The only complaint I have is that even with 7pm reservations we waited 30 minutes to be seated. In fairness they were exceptionally busy. All in all the food was great, the atmosphere was excellent, and the cost was fairly priced!
Thank you so much for your feedback, we hope to see you back again soon!
The restaurant was so loud we couldn’t carry on a conversation. They stopped carrying yum yum sauce and portions have gotten much smaller. Probably our last visit.
Your feedback is appreciated. We will be sure to share your kind words with the team.
Everything was great! The wait was a little longer than expected with a reservation (1 hour) but it was NYE.
Delicious food but always a wait even if you have a reservation. Still it's one of my favorite places!
We had to wait almost 30 minutes after our reservation to be seated
NYE was wonderful!
I have been to Benihana many times .. this was by far the worst it’s ever been. I ordered the yosho.....I don’t know the correct spelling ... but it has chicken vegetable and noodle. It was just a few vegetables and wasn’t fully cooked. The chicken fried rice was horrible and looked like plain white rice after he cooked it. It wasn’t seasoned and wasn’t spicy nor the brown color upon finishing. The whole meal was horrible. My bill was 53.00 dollars and I was too tired to complain. I packed up most of the food and threw it out the next morning.
Food was great, with exception to the Veggies being cut in a way that you didn’t get much. Zucchini is one of my favorites there, but they were cut in a way that the majority I received was skin. Overall experience was great!