Benihana - Sugar Land

4.6
icon/ic_reviewCreated with Sketch.
1182 Reviews
icon/ic_price_rangeCreated with Sketch.
$30 and under
icon/ic_cuisineCreated with Sketch.
Japanese
***WE WILL STILL BE OFFERING DELIVERY, CURBSIDE, AND TAKE OUT DURING THIS TIME***

Welcome to Benihana and a dining experience unlike any other! Our guests are seated at communal tables in groups, where your personal chef will perform the ancient art of Teppanyaki. Watch as we slice and dice, preparing a meal that will dazzle your eyes as well taste buds, whether you choose mouth-watering steak, tender chicken or succulent seafood. You can also enjoy sushi prepared by a talented sushi chef and indulge in a specialty cocktail. Benihana Sugar Land boasts a loyal following of families and guests who have been enjoying the friendly service and personal touches for many years. The restaurant is located in Town Center Mall and has abundant parking.
What 1182 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.6based on recent ratings
4.6
food
4.5
service
4.4
ambience
4.2
value
Noise · Moderate
91% of people would recommend it to a friend
Sort by
Filters
OT
Houston
1 review
Dined on March 11, 2020
Overall4food4service3ambience3

Poor wait staff

Report
OT
Los Angeles
3 reviews
Dined on March 10, 2020
Overall5food5service5ambience5

Birthday’s

SL
Houston
10 reviews
Dined on March 5, 2020
Overall3food4service3ambience3

It seems like everytime we go to this particular Benihaha, we have some problem. This time when the chef was cooking, for some reason the fans above the table were not working well, and smoke was blowing right in your faces. Our son started coughing because of this. Very frustrating.

The cook was good this time, which is usually not the case. And the server was trying his best, but they were short-staffed and as a result they were slow to refill our drinks and it took forever to get our bill at the end.

I wish they would put this location under new management and try to ensure that the experience each customer has is reflective of the company's reputation and the high amount they charge for their food. But at this location, it is like being charged for a 5-star restaurant and being served like you are at Burger King.

Benihana - Sugar Land
Responded on March 9, 2020

Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

Report
EE
1 review
Dined on March 4, 2020
Overall5food5service5ambience4

I love Benihana because the food is excellent and so fresh!! We are looking forward to our next experience!!

Benihana - Sugar Land
Responded on March 19, 2020

Awesome Ellen! Our goal is to create great guest memories. We are pleased to hear we were able to do so for you and your family.

Report
DF
Houston
5 reviews
Dined on March 1, 2020
Overall5food5service5ambience5

Always celebrate my nephew’s Birthday here. We absolutely love it! Our waiter is always Don and he is exceptional and our chef is always Pablo and his food is so delicious! Can’t wait to go again

Benihana - Sugar Land
Responded on March 12, 2020

Thank you Dallas, for allowing us to be a part of the special occasion!

Report
JC
Houston
1 review
Dined on February 28, 2020
Overall5food5service5ambience5

Great experience great waiter service . Food was delicious and fresh obviously

Benihana - Sugar Land
Responded on March 12, 2020

Thank you Julius, for sharing your feedback with us. We are happy to hear that you had a great experience.

Report
MA
Houston
10 reviews
Dined on February 28, 2020
Overall5food5service5ambience5

Excellent experience. Manager, Edward always finds time to come by our table and check on service. Josue is also sure to greet us with a warm handshake. My 3 favorite waitress/waiter, Doris, Pikun, and Don greet me and this makes me feel that I actually have a “Benihana family” (I’ve eaten here for about 20 years). This is a warm welcome to me each time I visit, which is once a week.

Benihana - Sugar Land
Responded on March 12, 2020

Awesome Mac! On behalf of our team here at Benihana, we would like to thank you for your continuous loyalty!

Report
DW
1 review
Dined on February 23, 2020
Overall4food3service4ambience4

Overall the experience was nice. We waited an additional 15 minutes for our reservation which wasn't that bad. The guests at our table were the worst part of the afternoon. They complained about us sitting at the table in a different language but didn't know we spoke the language as well. It made the experience uncomfortable and unpleasant. We had reservations and they waited for their table over a hour. They also made comments about our race. I love the Hibachi theme but being paired with prejudiced people makes for a repugnant eating experience. Our server and chef were nice and friendly.

Benihana - Sugar Land
Responded on March 6, 2020

Thank you Darius, for sharing your feedback! Come back soon!

Report
s
Houston
8 reviews
Dined on February 18, 2020
Overall4food4service4ambience5

Always a good experience here although it seems the food is getting a bit smaller and a bit more expensive even with a Birthday coupon. Great place.

Benihana - Sugar Land
Responded on March 6, 2020

Thank you for celebrating your special occasion with the Benihana team!

Report
e
Houston
1 review
Dined on February 15, 2020
Overall5food5service5ambience5

I had a great experience as a first time guest. I will surely recommend this place to friends.

Benihana - Sugar Land
Responded on March 3, 2020

Awesome Eli! Thank you for sharing your feedback with us. We are happy to hear that you had a great experience.

Report
OT
Houston
1 review
Dined on February 14, 2020
Overall5food5service5ambience5

Valentines Day

K
1 review
Dined on February 14, 2020
Overall3food4service3ambience3

I recommend it even though this time we didnt have a good experience. Chef wasn't to friendly, didnt make our table laugh like the chefs usually do. I put in a 9pm reservation a week early and I checked in when I got there around 8:45pm, the lady asked my name, said ok go wait at the bar. It was already 9:25 and I went back to ask the lady why didnt our name get called yet, she said I didnt check in. I said yes I did and you told me to go sit at the bar! So we had to wait again for the next available table.

Benihana - Sugar Land
Responded on February 20, 2020

Kristy, we apologize for your experience. Your feedback helps us to make improvements. We sincerely hope you will return to visit us at any one of our restaurants. Thank you for taking the time to share your review.

Report
MO
Mississippi
1 review
Dined on February 14, 2020
Overall5food5service5ambience5

Took our teenage kids for Valentine’s Day. Food and service were exceptional as always.

Benihana - Sugar Land
Responded on March 3, 2020

Awesome Mike! We are happy you enjoyed the Benihana experience! Come back soon!

Report
TW
1 review
Dined on February 14, 2020
Overall5food5service5ambience5

My first of many visits to this location. It was loud due to it being Valentine's Day but not so loud that we couldn't hear each other talk at our table. Our chef, waiter, and greeter were all very professional yet personable. Can't wait to go back!

Benihana - Sugar Land
Responded on March 3, 2020

Thank you Tiana, for sharing your feedback! We are happy you enjoyed the Benihana experience! Come back soon!

Report
MM
Houston
1 review
Dined on February 14, 2020
Overall3food4service1ambience3

Two days ago I received the WORST service I have ever experience at this Benihana. I have come many many times and today the server Rocio made my Valentine experience with my family not a pleasant experience. First she got our order wrong and we had to correct it with the guy while he was cooking our food. She also forgot I was to receive a salad and I had to ask a manager for it. She came to our table and gave everyone else a salad and had a extra salad on her server tray (which was the one for me). She made me ask for it. Then she forgot to bring out our onion soups and I had to remind her to do so. At least the manager was there to bring me the salad but Rocio service was very less than par.

Benihana - Sugar Land
Responded on February 20, 2020

On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

Report
R
Houston
1 review
Dined on February 14, 2020
Overall5food5service5ambience5

Fabulous as always!

Benihana - Sugar Land
Responded on March 3, 2020

Thank you Ranger, for sharing your feedback! Come back soon!

Report
OT
Houston
3 reviews
Dined on February 14, 2020
Overall5food5service5ambience5

Always fun and great food and our server was top notch!

Benihana - Sugar Land
Responded on March 3, 2020

We are happy to hear that you enjoyed the dining experience!

Report
RC
1 review
Dined on February 13, 2020
Overall5food5service5ambience5

The food was amazing and I will be back again as usual

Benihana - Sugar Land
Responded on March 3, 2020

Excellent Rosslyn! On behalf of our team here at Benihana, we would like to thank you for your continuous loyalty!

Report
KA
Houston
1 review
Dined on February 12, 2020
Overall2food1service2ambience3

Although this visit was not what we usually experience, I would recommend. This visit we got the chef that was not up to Benihana standard. He burned all the food. He literally dumped everything onto grill and cooked everything all at once on high heat. I’ve never seen the chef cook so fast. We had a party of 5 for dinner. He showed up and started as we were eating soup and salad. He was done with everything within 5 or 6 minutes. He basically rushed our meal, plated our food so messy, didn’t ask about seasoning preference. Used so much of that oil with the fire that some food tasted scorched. And the veggies were horrible. Just an overall bad experience. Luckily what saved the night was the ever accommodating manager immediately came over and apologized and gave us give certificates for the bad meal. I did appreciate that gesture.

Benihana - Sugar Land
Responded on February 20, 2020

Kendria, on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. We sincerely hope to see you again at any of our restaurants.

Report
EN
Houston
6 reviews
Dined on February 10, 2020
Overall5food3service4ambience5

I would definitely recommend this restaurant. I would recommend trying to pick you chief.

Benihana - Sugar Land
Responded on March 3, 2020

Fantastic Eleanor! Your feedback is appreciated. We will be sure to share your kind words with the team.

Report
OT
Houston
3 reviews
Dined on February 10, 2020
Overall5food5service5ambience5

Great atmosphere
Service was excellent

Benihana - Sugar Land
Responded on March 3, 2020

We appreciate you dining with Benihana, thank you for the kind words!

Report
OT
Houston
5 reviews
Dined on February 9, 2020
Overall4food5service1ambience5

The waiter we had was worthless he could not keep up the two table he had.

TT
Houston
1 review
Dined on February 8, 2020
Overall4food5service5ambience5

Front desk lady was a lil rude when she asked me to move to the side of the table since she has more people to add.

Benihana - Sugar Land
Responded on February 24, 2020

Thank you Tiffany, for sharing your feedback! We hope to see you back again soon!

Report
BF
Houston
1 review
Dined on February 8, 2020
Overall5food5service5ambience5

Had an amazing time, food was excellent!!
Will be returning back and try new food !!

Benihana - Sugar Land
Responded on February 24, 2020

Awesome Benito! Your feedback is appreciated. We are pleased to hear we were able to create a great memory for you!

Report
JM
1 review
Dined on February 4, 2020
Overall5food5service5ambience5

First time at this restaurant and it was outstanding from the front door hospitality to the cook. Keep doing what you do. We need to see more of this kind of service for your customers. Thanks for shining 🌞

Benihana - Sugar Land
Responded on February 24, 2020

Excellent Janet! Our goal is to create great guest memories. We are pleased to hear we were able to do so for you and your family.

Report
MR
1 review
Dined on January 31, 2020
Overall5food5service5ambience3

We loved our experience and the food was great. The hostess at the door could use a course in friendliness. We'll always come back though for our kiddos birthdays.

Benihana - Sugar Land
Responded on February 14, 2020

Great Michelle! On behalf of our team here at Benihana, we would like to thank you for your continuous loyalty!

Report
k
1 review
Dined on January 28, 2020
Overall5food5service5ambience5

Ask for Don, he's outstanding! Everything about my dinner, filet mignon and scallops, & desert was superb. I can't wait to go again. I highly recommend Benihana to anyone.

Benihana - Sugar Land
Responded on February 14, 2020

Thank you Kristie, for the awesome rating! We are pleased to hear we were able to create a great memory for you!

Report
MD
Houston
15 reviews
Dined on January 27, 2020
Overall5food5service5ambience5

I love Benihana Sugarland, my friends and go there for everyone's birthday and any other time we can get together. Also sure they have a picture of me in the back for all the garlic butter I eat while I'm there.

OT
1 review
Dined on January 25, 2020
Overall5food5service5ambience5

Everything was great

OT
Houston
11 reviews
Dined on January 15, 2020
Overall1food1service1ambience1

This was by far the worst experience here!

Benihana - Sugar Land
Responded on January 21, 2020

We apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.

Report
R
1 review
Dined on January 13, 2020
Overall3food3service2ambience3

It's been a while since I'd been there but In my opinion, the food wasn't as good as it used to be. The chefs are boring, they're doing the same old stuff to entertain, a similar restaurant is a whole lot more entertaining, the chefs interact with the guest. And our waiter had too many other tables and never came to check whether we needed anything.

Benihana - Sugar Land
Responded on January 21, 2020

Rosie, on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

Report
F
Houston
138 reviews
Dined on January 8, 2020
Overall5food5service5ambience5

Lunch... good

Benihana - Sugar Land
Responded on January 17, 2020

Thank you for your feedback! Come back soon!

Report
OT
1 review
Dined on January 5, 2020
Overall5food5service5ambience5

It was my sons first time experiencing this restaurant... let’s just say he enjoyed it and the tricks performed by the chef! The only complaint I have is that even with 7pm reservations we waited 30 minutes to be seated. In fairness they were exceptionally busy. All in all the food was great, the atmosphere was excellent, and the cost was fairly priced!

Benihana - Sugar Land
Responded on January 17, 2020

Thank you so much for your feedback, we hope to see you back again soon!

Report
OT
Houston
1 review
Dined on January 5, 2020
Overall4food4service4ambience2

The restaurant was so loud we couldn’t carry on a conversation. They stopped carrying yum yum sauce and portions have gotten much smaller. Probably our last visit.

Benihana - Sugar Land
Responded on January 17, 2020

Your feedback is appreciated. We will be sure to share your kind words with the team.

Report
A
Hawaii
11 reviews
Dined on December 31, 2019
Overall5food5service5ambience5

Everything was great! The wait was a little longer than expected with a reservation (1 hour) but it was NYE.

OT
Houston
2 reviews
Dined on December 31, 2019
Overall4food5service5ambience4

Delicious food but always a wait even if you have a reservation. Still it's one of my favorite places!

MS
Houston
1 review
Dined on December 31, 2019
Overall4food5service3ambience4

We had to wait almost 30 minutes after our reservation to be seated

OT
Houston
1 review
Dined on December 31, 2019
Overall5food5service5ambience5

NYE was wonderful!

FH
1 review
Dined on December 31, 2019
Overall2food1service2ambience2

I have been to Benihana many times .. this was by far the worst it’s ever been. I ordered the yosho.....I don’t know the correct spelling ... but it has chicken vegetable and noodle. It was just a few vegetables and wasn’t fully cooked. The chicken fried rice was horrible and looked like plain white rice after he cooked it. It wasn’t seasoned and wasn’t spicy nor the brown color upon finishing. The whole meal was horrible. My bill was 53.00 dollars and I was too tired to complain. I packed up most of the food and threw it out the next morning.

JG
Houston
1 review
Dined on December 29, 2019
Overall5food4service3ambience4

Food was great, with exception to the Veggies being cut in a way that you didn’t get much. Zucchini is one of my favorites there, but they were cut in a way that the majority I received was skin. Overall experience was great!

Tweets by Benihana - Sugar Land