Benihana - Stuart, FL

Review summary

1. j

   jamie

   Treasure Coast

   1 review

   5.0

   1 review

   Dined on October 6, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was our 35th wedding anniversary! We have been going there for family celebrations since I was a child. As always, it has been amazing.
   

   Benihana - Stuart, FLResponded 4 days ago

   Dear Jamie! Thanks for the feedback! We're overjoyed to hear that we've been a part of your family celebrations for decades and that your 35th wedding anniversary was a memorable one. We're thrilled that you found our food, service, and value to be amazing. We look forward to many more celebrations with you in the future!
   

   Is this helpful?

   Report
2. OT

   OpenTable Diner

   Louisville

   3 reviews

   1.0

   3 reviews

   Dined on October 3, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   I was so excited to try this place. I thought the original teppanyaki would be an amazing show and food. I paid $300 to watch a lady with resting b*tch face angrily make my food. I ordered the ocean treasure. Everything tasted the same. Shrimp, lobster and scallops were all bland. Everything was soaked in oil. The soup was so salty it was unpalatable. The waiters never checked on us and when they did it was like we were an inconvenience. No one seemed happy to be there. It was the most depressing dinner I’ve ever sat though. There was no cohesive design to the presentation. The other patrons at my table seemed very dissatisfied as well. The chicken tasted like something from a microwave hungry man meal. (Comment from a friend that was there as I’ve never eaten one) When we arrived at 6p the view of the river was great. That was the best part of the night. By 7:30p the whole place was dark and the restaurant was clouded by a thick smoke. So thick you couldn’t breathe and I began to get sick. Another friend that was there had to leave while I paid the check because she was sick from the rice and the smoke. I have been to a lot of hibachi restaurants around the country and this was the absolute worst I’ve ever been to. I was so disappointed. My hotel manager recommended that I try Fujiyama when I told him that I’d made reservations for Benihana. I said well I want to try the original. I’ve always wanted to. I can’t express my dissatisfaction and disappointment with my meal and experience.
   

   • 
   • 

   Benihana - Stuart, FLResponded on October 6, 2024

   Dear Guest! We're truly sorry to hear about your disappointing experience at Benihana - Stuart. It's clear that we fell short in delivering the high-quality food and service we strive for. We appreciate your feedback on the shrimp, lobster, scallops, and chicken dishes, as well as the rice and smoke. We are also deeply concerned about your comments regarding the service and atmosphere. Your feedback is invaluable and we will use it to improve. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to make it right. Best, The Management Team
   

   Is this helpful?

   Report
3. M

   Matthew

   Orlando

   1 review

   1.0

   1 review

   Dined on September 28, 2024

   1. Overall 1
   2. Food 3
   3. Service 3
   4. Ambience 3

   I had a birthday certificate sent to me from benihana for $30 made a special trip to Stuart Florida from Sebastian Florida where I currently live and made a whole weekend out of it to experience the restaurant when I arrived it was on a Saturday after arriving they told me I could not use my $30 gift certificate because it's only good Monday through Thursday which it does not state that anywhere in the email but I went ahead and had lunch for two The food was okay the price was outrageous $140 that would was with a $20 tip because it's not the employee's fault that you guys take advantage of your customers they need to make money either way and I understand that but $120 for the food that we received is outrageous there is another hibachi restaurant in Vero Beach which is only about 20 minutes away from where we live in Sebastian and we've been there once or twice and the food is 100% better The service is 100% better and the atmosphere is 100% better and not to mention we went there for dinner not lunch on a Friday or a Saturday night if I believe and we had two alcoholic drinks and the bill was only $80 and that is with the tip so that is what I'm talking about your company takes advantage of people and I will tell everyone I know the experience that I've had with your restaurant and I hope and I honestly pray that your business goes under because it's wrong what you charge people for what you give them in return and if you send out a gift certificate for somebody's birthday to try to get them as a returning customer My advice is let them use the coupon whenever the hell they show up because most of the time they're traveling a long distance to get to your damn restaurant
   

   Benihana - Stuart, FLResponded on September 29, 2024

   Dear Matthew! Thank you for sharing your feedback with us. We apologize for the issues you experienced during your visit. We will address these concerns with our team to ensure a better experience for our guests in the future. Please allow us a chance to make things right by reaching out to our team directly. You may reach us by visiting our "Contact Us" page on our website.
   

   Is this helpful?

   Report
4. V

   Vicky

   Mobile

   51 reviews

   vip
   1.0

   51 reviews

   Dined on September 27, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   This restaurant smelled really bad when we walked in and also looked dirty. We sat and waited to be called to our table with the foul smell and dirty looking floors in the lobby. Then we found out we waited for nothing because we had reserved a seat in the bar lounge which was empty. But all of the tables were dirty. We did not stay to eat. We left! Very disappointed with Benihana in Stuart.
   

   Benihana - Stuart, FLResponded on September 28, 2024

   Hello Vicky, We're truly sorry to hear about your disappointing experience at Benihana - Stuart. We pride ourselves on our cleanliness and it's clear we missed the mark during your visit. We understand how this could have impacted your overall dining experience and we sincerely apologize for the inconvenience. Your feedback is important to us and we will use it to improve our service in the future. Dear valued guest, thank you for posting a review and we’re sorry to hear that your experience was not up to standards. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to provide you with the quality experience you deserve. Best, The Management Team
   

   Is this helpful?

   Report
5. R

   Robin

   Treasure Coast

   5 reviews

   5.0

   5 reviews

   Dined on September 26, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server was exceptional, and chef Beatriz was excellent. We were there with friends during the slow time, and they were respectful that we didn't need to be entertained, but they did their jobs. The food and atmosphere were great, as always.
   

   Benihana - Stuart, FLResponded on September 28, 2024

   Dear Robin, Thank you for your wonderful review! We're thrilled to hear that you enjoyed great service and delicious food at our restaurant. We'll be sure to pass along your compliments to our chef.
   

   Is this helpful?

   Report
6. C

   Colette

   Washington DC

   7 reviews

   4.0

   7 reviews

   Dined on September 22, 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 3

   Food was good. Restaurant is starting to look a little run down. And the worst part of the experience is where we were sitting. 4 of us had direct view of 4-5 staff members on break just reading their phones, bored and or chatting with each other sitting down at a table. It took away from the ambiance for sure. Our waiter Sebastian was very nice.
   

   Benihana - Stuart, FLResponded on September 23, 2024

   Dear Colette, we are happy to hear that you enjoyed the dining experience! We hope to see you again!
   

   Is this helpful?

   Report
7. J

   Jennifer

   Miami

   3 reviews

   1.0

   3 reviews

   Dined on September 21, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Went there with friends to have dinner and they tried to shove us at a table with eight other people trying to make 11 people at the table no room for anybody to sit. I told the girl that was seating us. There's no way all of us are going to be able to fit here and she just stared at me and didn't say anything. So we got up and went downstairs to the regular tables. All of them were dirty. Nobody cleans up anything there. Nobody even acknowledged that we were trying to get a table to sit at so we just walked out over to another hibachi place down the road that was a much better experience
   

   Benihana - Stuart, FLResponded on September 23, 2024

   Dear Jennifer, we apologize for any inconvenience this may have caused and we thank you for taking the time to share your feedback. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website.
   

   Is this helpful?

   Report
8. S

   Steven

   Treasure Coast

   1 review

   5.0

   1 review

   Dined on September 20, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was wonderful as always. Our Chef was fun and did a great job. Our waiter took great care of us also!
   

   Benihana - Stuart, FLResponded on September 23, 2024

   Dear Steven, thank you for sharing your positive experience with us! We're thrilled to hear that you enjoyed the excellent food and quick service during your visit. We appreciate your feedback and look forward to welcoming you back soon.
   

   Is this helpful?

   Report
9. R

   Richard

   Treasure Coast

   1 review

   5.0

   1 review

   Dined on September 18, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Dani and Alex were great we had a fantastic meal and loved the restaurant as always
   

   Benihana - Stuart, FLResponded on September 20, 2024

   Thank you for your kind review! We’re thrilled to hear you enjoyed your dining experience and we hope to see you again soon.
   

   Is this helpful?

   Report
10. LL

    LouLou

    New York City

    20 reviews

    vip
    5.0

    20 reviews

    Dined on September 17, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    As always, Benihana does not disappoint! It is...and always will be....my favorite restaurant! The food is fresh, healthy, and prepared with care! It's a perfect place to gather with friends or just go with your significant other...See u real soon, Benihana!! I can't wait!
    

    Benihana - Stuart, FLResponded on September 19, 2024

    Thanks for the feedback, LouLou! We're thrilled to hear that you enjoyed your experience at Benihana - Stuart. It's wonderful to know that our fresh, healthy food and dedicated service met your expectations. We're honored to be your favorite restaurant and look forward to seeing you soon! Thanks again for choosing us for your gathering or your special date. See you soon!
    

    Is this helpful?

    Report