Benihana - Short Hills, NJ

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1. MJ

   MaryJ

   1 review

   2.0

   1 review

   Dined 3 days ago

   overall2food5service2ambience2

   They need to do better with staffing. They were short staffed and it took almost 30 mins for a server to take our order after we were seated

   Benihana - Short Hills, NJResponded today

   Dear MaryJ On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

   Report
2. OT

   OpenTable Diner

   New York Area

   1 review

   1.0

   1 review

   Dined 4 days ago

   overall1food4service1ambience1

   When you think of the location being Short Hills New Jersey, one would presume that the service would be top notch. This location is anything but. The hostess at the front Dess had a poor attitude and a non-welcoming demeanor. The hostess that seats the customers was rather abrasive and loud. The waitress through no fault of her own worked and therefore inattentive. The restaurant did not seem clean as the normal franchise locations are. The lighting was dim and gloomy and I think a total rehaul of the location which includes a more cordial staff is in order. The cook at our table was the best thing of the night.

   Benihana - Short Hills, NJResponded today

   Dear Guest on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. If you have not done so already, please contact us via the Contact Us page on our website. We want to thank you for taking the time to share your review with us and welcome you to ‘Copy/Paste’ your review in order to save time. We look forward to following up with you.

   Report
3. OT

   OpenTable Diner

   New York Area

   1 review

   4.0

   1 review

   Dined 4 days ago

   overall4food5service5ambience5

   Chef Vincent was excellent, very informative &' pleasant.

   Benihana - Short Hills, NJResponded 1 day ago

   Dear Guest We are happy to hear that you enjoyed the dining experience!

   Report
4. K

   Kristin

   1 review

   1.0

   1 review

   Dined 4 days ago

   overall1food1service1ambience1

   The quality of this place has reduced greatly. From service to food. I no long love my favorite restaurant

   Benihana - Short Hills, NJResponded today

   Dear Kristin Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

   Report
5. OT

   OpenTable Diner

   1 review

   4.0

   1 review

   Dined 4 days ago

   overall4food5service5ambience4

   It was a good experience

   Report
6. JG

   JohnG

   1 review

   2.0

   1 review

   Dined 4 days ago

   overall2food5service1ambience2

   Too long of a wait even though you have a reservation. Service staff was very slow and do not come to your table often. Food was great but everything else was disappointing.

   Benihana - Short Hills, NJResponded today

   Dear JohnG We apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.

   Report
7. OT

   OpenTable Diner

   New York Area

   1 review

   2.0

   1 review

   Dined 5 days ago

   overall2food3service1ambience1

   Regan the manager was a disgrace to the hospitality industry. Never going to Benihana against because of him.

   Benihana - Short Hills, NJResponded today

   Dear Guest Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

   Report
8. CM

   ChrisM

   1 review

   2.0

   1 review

   Dined 5 days ago

   overall2food2service1ambience4

   Walked in, there was some kind of bug crawling on the floor. Had to ask for menu as none was given to the entire table. Waited for over 20 minutes for a chef because our original one had a, 'family emergency." Then my date was served the wrong dish even after the cook confirmed it with her prior to starting to cook. Not worth the $127 I spent and NOT coming back...

   Benihana - Short Hills, NJResponded today

   Dear ChrisM On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

   Report
9. J

   Jama78

   1 review

   1.0

   1 review

   Dined 5 days ago

   overall1food2service1ambience2

   I took my son here for his birthday, unfortunately we had a poor experience. Our chef was inexperienced, incredibly messy, forgetful and I’m pretty sure he was also high. He couldn’t remember any of the orders. Didn’t bring the correct portions. Forgot to cook parts of people’s meal. Everyone’s order was incorrect at the table. He focused all of his attention on one guest who he flirted with. Didn’t get her order right either. It also took incredibly long. In the end most of the table took the food to go. Our son didn’t get the happy birthday song as requested but we did receive a 0 balance due bill.

   Benihana - Short Hills, NJResponded today

   Dear Jama78 On behalf of our team here at Benihana we would like to sincerely apologize for the negative experience you encountered, especially while celebrating a special occasion. If you would like to get in touch with our team, please do so via the Contact Us page on our website so we can properly address your concerns.

   Report
10. HB

    HappyBunny

    New York Area

    3 reviews

    1.0

    3 reviews

    Dined 6 days ago

    overall1food3service1ambience1

    Understaffed, reservations not followed. cooking surface not clean. New chef did nothing remotely "entertaining". portions divided without thought, so last person got close to no fried rice, no noodles, no onions...no ice cream available to celebrate my kids birthday. Table NEVER cleared. Birthday request ignored, - when I asked about it, 2 servers came and sang. Manager blamed everything on our server, he was rude and not understanding. Don't go here!

    Benihana - Short Hills, NJResponded today

    Dear HappyBunny On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

    Report
11. ND

    NubiaD

    San Francisco

    4 reviews

    vip
    5.0

    4 reviews

    Dined on May 8, 2022

    overall5food5service5ambience5

    Everything was great on Mother’s Day. Our chef Eli was very attentive with a great personality! Food was consistently good. We have been here a few times. Last time was precovid and the wait was awful despite having a reservation. It seems like the front of house team is a lot more organized now!

    Benihana - Short Hills, NJResponded today

    Dear NubiaD Thank you for allowing us to be a part of the special occasion!

    Report
12. D

    Diningdiva

    New York Area

    7 reviews

    5.0

    7 reviews

    Dined on May 8, 2022

    overall5food5service5ambience5

    Wait time was less than 10 minutes on one of the busiest holidays of the year. Waiter Jose was friendly. Smiled and joked with our kids. He gave suggestions on menu items when some of us couldn’t decided. Chef Luis was fun and engaging. Food was cooked perfectly.

    Benihana - Short Hills, NJResponded today

    Dear Diningdiva We are happy you enjoyed the experience! Come back soon!

    Report
13. TF

    ToraF

    New York Area

    1 review

    5.0

    1 review

    Dined on May 8, 2022

    overall5food5service5ambience5

    Myself and family enjoy dinner everything was excellent including our waitress and our cook Eli. 🙌🏾

    Benihana - Short Hills, NJResponded today

    Dear ToraF Our goal is to create great guest memories. We are pleased to hear we were able to do so for you and your family. 

    Report
14. R

    Reyes

    New York Area

    1 review

    2.0

    1 review

    Dined on May 8, 2022

    overall2food2service2ambience2

    Food portion is not comparable to the price. I have been too better Hibachi spot. I wouldn't go back, not worth it to be honest.

    Benihana - Short Hills, NJResponded 1 day ago

    Dear Reyes We are happy to hear that you enjoyed the dining experience!

    Report
15. OT

    OpenTable Diner

    1 review

    4.0

    1 review

    Dined on May 8, 2022

    overall4food5service5ambience5

    Service and Food was a A++ Appearance of the restaurant and its landscape was a F--- very disappointing to see how neglected the restaurant Appearance was...A very bad first impression as one walks into the restaurant

    Benihana - Short Hills, NJResponded 5 days ago

    Dear Guest Thank you for sharing your feedback with us. We are happy to hear that you had a great experience.

    Report
16. TM

    TasiaM

    1 review

    4.0

    1 review

    Dined on May 8, 2022

    overall4food5service5ambience4

    The staff was welcoming as supportive as my daughter was not feeling well during our time there!

    Benihana - Short Hills, NJResponded today

    Dear TasiaM Your feedback is appreciated. We are pleased to hear we were able to create a great memory for you!

    Report
17. CC

    CesarC

    New York Area

    1 review

    2.0

    1 review

    Dined on May 8, 2022

    overall2food2service2ambience2

    Food was salty and the quality was not that great. I have been to a few Hibachi restaurants and this one was not even close how it taste.

    Benihana - Short Hills, NJResponded 6 days ago

    Dear CesarC On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

    Report
18. RE

    RayjonE

    New York Area

    1 review

    5.0

    1 review

    Dined on May 7, 2022

    overall5food5service5ambience5

    Food was amazing chef and staff was wonderful . Differently coming back

    Benihana - Short Hills, NJResponded 5 days ago

    Dear RayjonE We are happy to hear that you enjoyed the dining experience!

    Report
19. v

    verbenat

    1 review

    1.0

    1 review

    Dined on May 7, 2022

    overall1food1service1ambience1

    I drove 45 minutes to get here to a crowded and noisy waiting room. The customer service agents are beyond rude and disorganized and arguing with each other. After 30 minutes we were escorted to a table which was assigned to another family. was told to go back to the waiting area until they argued again with each other. what confused me is there were more than 6 tables free but they couldn't figure out how to seat people.At this point we gave up nnd went to longhorn instead. I would never set foot ar this location

    Benihana - Short Hills, NJResponded 6 days ago

    Dear verbenat On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

    Report
20. IN

    IreneN

    1 review

    1.0

    1 review

    Dined on May 7, 2022

    overall1food4service1ambience4

    They Forgot to do happy birthday for my kids horrible I asked the waiter twice and she Forgot. And also Forgot the rice my kids just ate the meat.

    Benihana - Short Hills, NJResponded 6 days ago

    Dear IreneN On behalf of our team here at Benihana we would like to sincerely apologize for the negative experience you encountered, especially while celebrating a special occasion. If you would like to get in touch with our team, please do so via the Contact Us page on our website so we can properly address your concerns.

    Report
21. OT

    OpenTable Diner

    New York Area

    5 reviews

    5.0

    5 reviews

    Dined on May 7, 2022

    overall5food4service5ambience5

    We had a really good time, very accommodating and service was very professional

    Benihana - Short Hills, NJResponded 7 days ago

    Dear Guest Thank you for sharing your feedback with us. We are happy to hear that you had a great experience.

    Report
22. SW

    ShaleneW

    1 review

    5.0

    1 review

    Dined on May 5, 2022

    overall5food5service4ambience3

    Our chef Javon was amazing. The food was great and his tricks and jokes were fun and funny. We really enjoyed him. Our server Kenya was attentive and fast and the trips were just right.

    Benihana - Short Hills, NJResponded on May 10, 2022

    Dear ShaleneW thank you so much for your feedback, we hope to see you back again soon!

    Report
23. EJ

    ErnestineJ

    1 review

    1.0

    1 review

    Dined on May 2, 2022

    overall1food3service2ambience1

    Entire place needs to be clean. Floors are disgusting. grease build up every where. Carpet looks and feels like it hasn't been cleaned n decades. Wish I had read the Yelp reviews before setting foot in that place.

    Benihana - Short Hills, NJResponded on May 5, 2022

    Dear ErnestineJ We apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.

    Report
24. KB

    KristinaB

    Minneapolis

    1 review

    3.0

    1 review

    Dined on May 1, 2022

    overall3food3service1ambience2

    Even though we had reservations we still had to wait over an hour for a table. There were also several items on the menu that was not available.

    Benihana - Short Hills, NJResponded on May 9, 2022

    Dear KristinaB On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

    Report
25. CM

    CourtneyM

    New York Area

    1 review

    vip
    2.0

    1 review

    Dined on May 1, 2022

    overall2food2service1ambience3

    This restaurant has gone down hill. It used to be a favorite of ours, but the waitstaff stood around talking rather than coming to tables. I had to request a server 3 times just to get water. The table chef was messy and burnt the food. More than once burnt crumbs flew into the food. She was trying hard, but clearly wasn’t trained properly. The parking lot was disgusting with liter every where. The bathrooms were filthy.

    Benihana - Short Hills, NJResponded on May 3, 2022

    Dear CourtneyM On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

    Report
26. TM

    TraceyM

    New York Area

    24 reviews

    vip
    4.0

    24 reviews

    Dined on May 1, 2022

    overall4food4service4ambience4

    The food quality has diminished quite a bit and the restaurant in general could use a revamp and a hard scrub - quite frankly it’s not very clean. The bathroom is consistently dirty and smells like a sewer. Service was okay, but like in most restaurants they are under staffed.

    Benihana - Short Hills, NJResponded today

    Dear TraceyM We apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.

    Report
27. G

    Gr8tfood

    New York Area

    3 reviews

    3.0

    3 reviews

    Dined on April 30, 2022

    overall3food4service4ambience4

    We waited an hour for our food. Plus the ginger dressing on the salad was changed, not for the better!!!! Hoping they bring the previous dressing back!!!!!

    Benihana - Short Hills, NJResponded on May 3, 2022

    Dear Gr8tfood Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

    Report
28. AY

    AmandaY

    1 review

    3.0

    1 review

    Dined on April 30, 2022

    overall3food5service2ambience3

    The food was excellent, I was just disappointed in the service. The waitress repeatedly forgot things we ordered and never asked if I needed more water. We were their for my husbands 30 birthday which she knew ahead of time and she was not going to bring him dessert. We had to ask in which she seemed annoyed. We also had to ask for tea which is included with the meal and she seemed to be whispering to other staff and was generally rude.

    Benihana - Short Hills, NJResponded on May 3, 2022

    Dear AmandaY We apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.

    Report
29. F

    Fatou

    New York Area

    1 review

    3.0

    1 review

    Dined on April 30, 2022

    overall3food5service3ambience3

    The chef Alex was great. The only thing that’s making me give this place a three-star rating is the fact that they had a lady at the front desk who is very rude, she was talking a lot with her hands, and chewing gum ridiculously. The lady has in green extensions for reference.

    Benihana - Short Hills, NJResponded on May 2, 2022

    Dear Fatou Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

    Report
30. OT

    OpenTable Diner

    New York Area

    2 reviews

    3.0

    2 reviews

    Dined on April 28, 2022

    overall3food3service4ambience4

    it was the usual experience for us, but i am upset that i specifically asked for ramen noodles and never got them.

    Benihana - Short Hills, NJResponded on April 29, 2022

    Dear Guest Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

    Report
31. ER

    ElizabethR

    New York Area

    25 reviews

    vip
    4.0

    25 reviews

    Dined on April 27, 2022

    overall4food5service5ambience4

    I must say that I was quite impressed by the improvements. First, the cooks are very good all the time. We got Victor as our cook and Kenya as our server. Victor was excellent. Kenya tried really hard to manage several tables; she was funny and polite. Contrary to past disappointments, the restaurant was kept at the right temperature; no more people wearing their winter coats and hats inside. I noticed a new manager but couldn't talk to him. The bathrooms were cleaned and neat. The restaurant was quite clean as well as the cooking areas. The hostesses still need to work on their social skills; they are distant and dismissive, and there is no "Welcome to Benihana, how can I help you?" Regardless, the overall improvements can be noticed! I do hope the improvements continue and I do plan to return for other events.

    Benihana - Short Hills, NJResponded on May 4, 2022

    Dear ElizabethR on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. If you have not done so already, please contact us via the Contact Us page on our website. We want to thank you for taking the time to share your review with us and welcome you to ‘Copy/Paste’ your review in order to save time. We look forward to following up with you.

    Report
32. r

    roseb

    New York Area

    3 reviews

    vip
    2.0

    3 reviews

    Dined on April 27, 2022

    overall2food3service3ambience2

    I’ve noticed over the years the service and overall quality of the food and place has gone way down hill. It used to be a special treat to go there. Because it was such a “nice restaurant” but not anymore. It’s just ok. And very expensive. And also portions are smaller too

    Benihana - Short Hills, NJResponded on April 29, 2022

    Dear roseb On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

    Report
33. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on April 25, 2022

    overall5food5service5ambience5

    We were the only people in the establishment

    Benihana - Short Hills, NJResponded on May 2, 2022

    Dear Guest We are happy to hear that you enjoyed the dining experience!

    Report
34. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on April 24, 2022

    overall1food4service1ambience2

    The wait time was was way too long. We had a 4:45 reservation and waited hours for our dinner.

    Benihana - Short Hills, NJResponded on April 26, 2022

    Dear Guest On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

    Report
35. BD

    BDay

    1 review

    1.0

    1 review

    Dined on April 24, 2022

    overall1food1service1ambience1

    Poor service and food. We had a reservation and still had to wait.

    Benihana - Short Hills, NJResponded on April 26, 2022

    Dear BDay On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

    Report
36. SP

    SteveP

    Philadelphia

    9 reviews

    4.0

    9 reviews

    Dined on April 23, 2022

    overall4food3service3ambience3

    More dinner theater than meal.. Habachi style overly salty but decient portion. Ice cream big enough for 3 year old. Better experience at the Benihanna in Scottsdale

    Report
37. NI

    NICOLEA

    1 review

    1.0

    1 review

    Dined on April 22, 2022

    overall1food1service4ambience1

    It takes a lot for me to leave a review on a place but boy was this the worst hibachi ever! first off no point in reservation.... didnt start cooking till 10 on a 815 reservation... so many things were just awful. Definitely short staffed which sucks but DONT OVER BOOK IF YOU ARE SHORT STAFF! Also seemed like the chef was new and barely knew what she was doing -.- First time here & most definitely never going back or recommending this place.

    Benihana - Short Hills, NJResponded on April 25, 2022

    Dear NICOLEA On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

    Report
38. D

    Diane

    1 review

    1.0

    1 review

    Dined on April 21, 2022

    overall1food1service1ambience1

    We made a 7:45pm Birthday reservation and got there on time. We were not seated until 8:55pm. When I spoke to the manager about it he said he was having a problem hiring cooks. When I asked if they adjusted the amount of people they could seat at once he said no and raised his voice to tell me if I didn't want to wait I didn't have too!! Everyone around me had the same issue. They were waiting well over an hour. The hostess was kind enough to tell me on the side that they are told to give walk in's the tables that should be held for the people with reservations. The food was not worth the wait, it was average at best. We ordered food to go as soon as we sat down and the waitress forgot it because she was too busy flirting w/the guys seated behind us. TERRIBLE experience and I will NEVER EVER EVER go there again. Such a shame how this place we used to LOVE going to has gone down the drain.

    Benihana - Short Hills, NJResponded on April 28, 2022

    Dear Diane on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. If you have not done so already, please contact us via the Contact Us page on our website. We want to thank you for taking the time to share your review with us and welcome you to ‘Copy/Paste’ your review in order to save time. We look forward to following up with you.

    Report
39. R

    Reedah1998

    New York Area

    1 review

    5.0

    1 review

    Dined on April 18, 2022

    overall5food5service5ambience5

    Love this place. I go here like twice a month. Just went for my birhtday.

    Benihana - Short Hills, NJResponded on April 20, 2022

    Dear Reedah1998 Thank you for celebrating your special occasion with the Benihana team!

    Report
40. V

    Vval

    New York Area

    1 review

    2.0

    1 review

    Dined on April 15, 2022

    overall2food4service1ambience2

    After being moved between 2 tables and having our server changed 3 times, we didn't get served drinks (not even water) for 40 minutes after being seated. The service was poor and the place seemed very uncoordinated and mismanaged. The main chef was excellent though! He put on a nice show while cooking and made great meals for us.

    Benihana - Short Hills, NJResponded on April 26, 2022

    Dear Vval On behalf of our team here at Benihana, we sincerely apologize for your experience and understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website so that we can further address this matter. 

    Report