Benihana - Short Hills, NJ

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1. NG

   NumbersGirl8

   New York Area

   3 reviews

   4.0

   3 reviews

   Dined today

   overall4food5service4ambience3

   Benihana's food and fun never disappoint, but last night we had reservations for 7 pm, got seated around 8:15 and had a first bite of food (onion soup) after 9 pm. Like other restaurants, they are faced with a shortage of staff. There were only 2 chefs for all the tables that were filled with diners. So...if you don't mind the wait, feel free to go. If you don't have a reservation, they will turn you away at the door. The food was delicious, and the staff was doing their best (although our server did forget about dessert), but it was frustrating to wait so long when we were there to celebrate a birthday. If you do go, try to get Joshua for your cook! He did a great job with the food and he was super friendly!

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2. A

   Anyone

   1 review

   3.0

   1 review

   Dined 1 day ago

   overall3food3service3ambience3

   made reservation 630 arrived early 610 was not seated until 715

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3. DW

   DessieW

   New York Area

   1 review

   3.0

   1 review

   Dined 1 day ago

   overall3food4service4ambience3

   We were told that there was a lack of staff, which resulted in a long wait and then we had to move our table due to a problem with the stove. The manager did compensate us for the problem. The bathrooms really need to be updated. The stall was actually rusted in the women's room.

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4. TL

   TaylorL

   New York Area

   1 review

   1.0

   1 review

   Dined 2 days ago

   overall1food2service1ambience1

   We were celebrating my daughter’s graduation and although our reservation was for 730 pm, we were not seated till 9. We were provided 2 tables as we were a larger party, but only one chef came. So while one table was finished eating, the other chef did not come till much later. Was later informed of a shortage of chefs, but I believe that should have been communicated much sooner as we would have chosen another place to eat. I spoke to a manager and he claimed ignorance to most of the issues and I felt as if I was not being heard. We did not leave the restaurant until almost midnight. I will never eat there again, food was bland and the drinks were weak.

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5. OT

   OpenTable Diner

   Las Vegas

   1 review

   3.0

   1 review

   Dined 4 days ago

   overall3food4service1ambience1

   We had a 6:00pm reservation that was confirmed by Benihana by text and by phone. When we got there at 6:00 they told us there would be a wait. They said “we overbooked”. Then 20 minutes later they said there is still a wait, again because “we overbooked”. The woman at the front even said others were waiting for 45 minutes! That is poor service. This was only people with reservations! We didn’t leave because the 2 kids (aged 12) were excited for hibachi. We finally got seated and waited a long while for our server to take our order. It was about 6:45 by then. After that everything went well. The hibachi chef was great. The food was very good. Would we ever go again? Possibly, but we will try a different hibachi place in the area first.

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6. J

   Joanna

   San Francisco

   4 reviews

   vip
   1.0

   4 reviews

   Dined 4 days ago

   overall1food1service1ambience1

   Service was so slow, it took almost one hour before getting our drinks and soup and the food was just low quality. The salads were frozen with water sitting at the bottom. That just says it was sitting there at least from the day prior. Soup was cold. Dinner does not come with fried rice or lo mein, you need to order it separately. We did. Fried rice was okay but the lo mein tasted like pre-cooked overdone spaghetti. When I said something to the manager, he was rude and wouldn’t take accountability. I’ll never return here. So disappointed.

   Report
7. a

   ameenahm

   1 review

   5.0

   1 review

   Dined 5 days ago

   overall5food5service4ambience5

   Great service. The host accommodated my party when we had a change in our party

   Benihana - Short Hills, NJResponded 3 days agoDear ameenahm Thank you for leaving us positive feedback, come back soon!

   Report
8. JR

   JasmineR

   1 review

   5.0

   1 review

   Dined 7 days ago

   overall5food5service5ambience5

   Our chief Eli was fantastic. Very personable and entertaining.

   Benihana - Short Hills, NJResponded 3 days agoDear JasmineR We are happy you enjoyed the experience! Come back soon!

   Report
9. PM

   PMC9006

   New York Area

   12 reviews

   vip
   1.0

   12 reviews

   Dined on June 22, 2022

   overall1food1service1ambience1

   We booked a 5pm reservation for a family dinner for my daughters 7th birthday. we called ahead to let them know we would be 10 min late and that we needed two high chairs additionally. The staff member said no problem and actually was said that’s good because we are running 15 min behind due to short staff. Ok so our entire party was there by 510. There was no update to our table and a huge issue regarding the table size. We waited an additional 30 min to be seated. Mind you we had two babies and 3 young children in our party. We booked early for a reason… once seated we told our server we were ready to order and placed the order right away. 30 min later still no chef and no soup, salad or edamame. The chef finally arrives at 630 for our 5pm reservation. Other tables seated after us already had a chef…..We still didn’t have appetizers and our waitress Alyyah gave us attitude. She said she was working hard to prepare our soups and salads. Mind you we hadn’t seen her anywhere in the restaurant since getting our drinks. It was very late for the babies to be eating as it is by that point but the waitress really did nothing to help or acknowledge anything. she forgot to order noodles and rice for the kids meals. The kids still were missing food around 7pm. Finally but 730 the entree was ready. At this point half the party needed to leave to get kids to sleep. We didn’t even have time to eat our cake at the restaurant. We signed my daughter up for the birthday club, presented the certificate and the waitress and chef did nothing. We got ZERO birthday gift. they didn’t even know what we were referring to. At 745 we asked for our cake back and the check. My husband asked if service fee was included and ALLYAH said no. So he added gratuity. once leaving the restaurant we noticed that she provided false information. We contacted the restaurant and were at least able to correct that part of the check. Horrible service does not deserve additional

   Benihana - Short Hills, NJResponded 6 days agoDear PMC9006 On behalf of our team here at Benihana we would like to sincerely apologize for the negative experience you encountered, especially while celebrating a special occasion. If you would like to get in touch with our team, please do so via the Contact Us page on our website so we can properly address your concerns.

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10. JL

    JLDenard

    New York Area

    12 reviews

    vip
    2.0

    12 reviews

    Dined on June 22, 2022

    overall2food3service3ambience2

    The staff tried, but they were severely understaffed today.

    Benihana - Short Hills, NJResponded 6 days agoDear JLDenard We apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.

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11. OT

    OpenTable Diner

    New England

    1 review

    2.0

    1 review

    Dined on June 21, 2022

    overall2food3service1ambience4

    Even with a reservation, super long wait. With kids (which is the whole point) made it rough

    Benihana - Short Hills, NJResponded 6 days agoDear Guest On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

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12. JL

    JoseL

    1 review

    1.0

    1 review

    Dined on June 21, 2022

    overall1food1service1ambience1

    The worst restaurant in the world… stay away!!!!!

    Benihana - Short Hills, NJResponded 6 days agoDear JoseL on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. If you have not done so already, please contact us via the Contact Us page on our website. We want to thank you for taking the time to share your review with us and welcome you to ‘Copy/Paste’ your review in order to save time. We look forward to following up with you.

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13. D

    Debbie

    1 review

    1.0

    1 review

    Dined on June 21, 2022

    overall1food2service1ambience1

    The last 5 times I have dined in this restaurant (pre-covid and now) they were understaffed, offering extremely poor service and the place was dirty. The management knows they are understaffed and continues to accept reservations and over seat customers who then have to wait for any type of service. 8 tables hibachi tables seated at the same time with only 3 Hibachi chefs working. 1:15 pm reservation, didn't get seated until 2 pm, didn't receive drinks until 2:30 pm, etc. We didn't finish our lunch until 4 pm! Never going back.

    Benihana - Short Hills, NJResponded 6 days agoDear Debbie On behalf of our team here at Benihana, we sincerely apologize for your experience and understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website so that we can further address this matter. 

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14. OT

    OpenTable Diner

    New York Area

    1 review

    5.0

    1 review

    Dined on June 20, 2022

    overall5food5service5ambience5

    My experience was the same this time as usual, the ambiance was laid back, the service was attentive and the food was delish 😋

    Benihana - Short Hills, NJResponded 6 days agoDear Guest On behalf of our team here at Benihana, we would like to thank you for your continuous loyalty!

    Report
15. V

    Victory

    1 review

    5.0

    1 review

    Dined on June 19, 2022

    overall5food5service5ambience5

    Great place to eat with ur partner or family, it’s expensive but it’s worth it.

    Benihana - Short Hills, NJResponded on June 22, 2022Dear Victory Thank you for leaving us positive feedback, come back soon!

    Report
16. RB

    RubenB

    1 review

    3.0

    1 review

    Dined on June 19, 2022

    overall3food5service1ambience2

    My reservation was for 3:30 pm. The waiter Johnny service was not good. He put our order in later. The chef came out an hour and half later.

    Benihana - Short Hills, NJResponded on June 22, 2022Dear RubenB We apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.

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17. OT

    OpenTable Diner

    New York Area

    1 review

    2.0

    1 review

    Dined on June 19, 2022

    overall2food5service1ambience2

    Our waiter was super slow and kept disappearing. Food was great, service not so much.

    Benihana - Short Hills, NJResponded on June 22, 2022Dear Guest On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

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18. j

    jeand

    1 review

    4.0

    1 review

    Dined on June 18, 2022

    overall4food4service3ambience4

    Food was good. Chef was boring and looked unsure . He was definitely not skilled with a knife or with hibachi tricks. Waitress was pretty much non-existent. She sat us down, got our order, and never saw her again except to get the check .

    Benihana - Short Hills, NJResponded on June 22, 2022Dear jeand On behalf of our team here at Benihana, we sincerely apologize for your experience and understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website so that we can further address this matter. 

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19. OT

    OpenTable Diner

    Atlanta

    1 review

    2.0

    1 review

    Dined on June 18, 2022

    overall2food3service2ambience4

    We made reservations and were seated 30 minutes later. That was super annoying especially with 3 small kids.

    Benihana - Short Hills, NJResponded on June 22, 2022Dear Guest Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

    Report
20. JK

    JahadaK

    1 review

    1.0

    1 review

    Dined on June 18, 2022

    overall1food2service1ambience5

    Cool did not introduce himself . No personality he didn’t engage with us and we were a party of 12. He didn’t entertain us it was extremely rude and it was my family from out of town for experience just embarrassing and highly upsetting . He didn’t do any tricks were more looking around the restaurant more intrigued by other cooks and they’re customers . Joshua didn’t even try and had a nonchalant disposition and attitude about himself . We spent almost 1,000 for nothing . Food was bland and half done . Our server Jose was absolutely amazing I wish he was our cook. He really was a great host . Also we didn’t like that the restaurant was somehow how separated by race . One side African Americans were seated and behind a wall were Caucasian’s . That was very disturbing to see and it’s truly unacceptable. My party of 12 including myself were treated poorly the whole experience outside of Jose was completely horrific including the staff upfront at check in !

    Benihana - Short Hills, NJResponded on June 22, 2022Dear JahadaK on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. If you have not done so already, please contact us via the Contact Us page on our website. We want to thank you for taking the time to share your review with us and welcome you to ‘Copy/Paste’ your review in order to save time. We look forward to following up with you.

    Report
21. AV

    AlishaV

    1 review

    3.0

    1 review

    Dined on June 18, 2022

    overall3food5service3ambience2

    I made reservations for two but being that it was my first time I didn’t expect to be seated with 2 other couples. A little uncomfortable and awkward so I recommend to come with a group of six with people you know instead of strangers staring at you from across the grill.. The food was great!A-1! My chef was amazing as well. It’s very very loud in there due to chefs cooking.. as a pregnant woman it was very frustrating. Now idk it was just really busy but my waiter did not attend to us so much. She showed way more attention to the couple that was seated across from us. Also there should be more dessert options..

    Benihana - Short Hills, NJResponded on June 22, 2022Dear AlishaV Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

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22. RK

    RobertK

    1 review

    2.0

    1 review

    Dined on June 17, 2022

    overall2food5service5ambience2

    Food and chef and server were fantastic- went for a special night out night for my son for his graduation. Had a party of 7- they had to SQUEEZE in another party of 3 strangers to our table. This really upset me- my chair didn’t even fit by the table- thought it was a sneaky thing to do- it was Friday night so they had to get in as many people as humanly possible?? I made these reservations WAY in advance. Don’t think I’ll return to this location again

    Benihana - Short Hills, NJResponded on June 22, 2022Dear RobertK on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. If you have not done so already, please contact us via the Contact Us page on our website. We want to thank you for taking the time to share your review with us and welcome you to ‘Copy/Paste’ your review in order to save time. We look forward to following up with you.

    Report
23. JB

    JessicaB

    New York Area

    1 review

    3.0

    1 review

    Dined on June 16, 2022

    overall3food4service2ambience4

    Pros The food was amazing. Cons Even with a reservation we had to wait about 40 minutes to sit. Service was slow, then before dessert came out they handed us our check.

    Benihana - Short Hills, NJResponded on June 22, 2022Dear JessicaB Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

    Report
24. EH

    EloiseH

    1 review

    2.0

    1 review

    Dined on June 16, 2022

    overall2food4service1ambience3

    Our server was awful, he took our order and said he would be back with our drinks. 30 minutes later when the cook comes to start our order we were still waiting for our drinks. 3 other tables came in after us and they had their drinks and appetizer while we were still waiting for our drinks. we stopped the hostess and asked her if we could get our drinks because we were about to eat our food and still didn’t have our beverages, this is when she apologized and told he was new. We never received our appetizers and let’s not even imagine getting a refill. And we went for my daughter’s graduation. At least the food that was prepared in front of us was good.

    Benihana - Short Hills, NJResponded on June 22, 2022Dear EloiseH on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. If you have not done so already, please contact us via the Contact Us page on our website. We want to thank you for taking the time to share your review with us and welcome you to ‘Copy/Paste’ your review in order to save time. We look forward to following up with you.

    Report
25. OT

    OpenTable Diner

    New York Area

    11 reviews

    vip
    1.0

    11 reviews

    Dined on June 16, 2022

    overall1food2service1ambience2

    Our daughter graduation dinner was HORRIBLE!!!! RSVP for 8:45, didn’t get sat until 9:45, we had 7 people, table sits 9, waiter wanted to squeeze another seat at our table VS sit the 2 other guests at another and got a whole attitude. It was HORRIBLE!!!

    Benihana - Short Hills, NJResponded on June 22, 2022Dear Guest On behalf of our team here at Benihana we would like to sincerely apologize for the negative experience you encountered, especially while celebrating a special occasion. If you would like to get in touch with our team, please do so via the Contact Us page on our website so we can properly address your concerns.

    Report
26. A

    Alex

    New York Area

    1 review

    1.0

    1 review

    Dined on June 15, 2022

    overall1food2service1ambience2

    Our experience started off sour when shortly after the reservation was booked I was contacted by the receptionist who informed us that if we arrived late for our reservation we would not be seated. Their last seating is at 10 P.M (there were reservations open for that time) and we were due to arrive at 9:35. I replied that we would in fact arrive early for our 9:45 P.M reservation and questioned whether we should order takeout if we were going to be rushed out if dining in. She put her manager on the phone (not sure why) who reiterated that if we arrived later than 10 P.M we wouldn't be taken care of. Cool, thanks for the weird heads up but also whatever happened to grace periods? Once we were seated our server Alyyah was no better than the receptionist. She seemed annoyed and made us feel more like an inconvenience rather than guests. After taking our orders she: 1.) didn't bring me the correct size beverage or bother to notify me that it was unavailable, and 2.) failed to notify the chef about a shellfish allergy. Dangerous much? Our chef was OK but he did mix up our orders and a few of his "flair tricks" ended up being fails. The worst part of the night was when we were making payment. Benihana uses a handheld payment processing system. We tipped based off of Alyyah's lackluster service while she awkwardly watched and for some odd reason the payment took longer than usual. She claimed that the "wifi went out" and that she had to "go to the back" to see if it would work. Isn't the entire purpose of a handheld system so that the card stays with the guest? She returned 5 minutes later and asked/stated whether we left 20% because she was finally able to process the payment and took it upon herself to add 20%. Conveniently all that was left was to sign. Overall one of the poorest service experiences i've ever had from beginning to end. Would rather drive double-time to their NY location than ever return here.

    Benihana - Short Hills, NJResponded on June 22, 2022Dear Alex On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

    Report
27. SJ

    StephanieJ

    New York Area

    5 reviews

    5.0

    5 reviews

    Dined on June 14, 2022

    overall5food5service5ambience4

    Benihana is a great standby...but it can get noisy later in the evening. We had a 5:45pm reservation (midweek), and were among the first in the restaurant, so it was pretty quiet. The food was better than it had been in a long time. Everything was seasoned and cooked to perfection (I ordered the Samurai Treat - filet mignon and jumbo shrimp). The service was also quite good even after the restaurant began to fill up. Only drawbacks are that even though we were among the first diners of the evening with a 5:45 reservation, we were not seated until 6pm.

    Benihana - Short Hills, NJResponded on June 22, 2022Dear StephanieJ Thank you for your feedback! Come back soon!

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28. EH

    EmHall

    New York Area

    3 reviews

    3.0

    3 reviews

    Dined on June 12, 2022

    overall3food5service3ambience5

    Always a great time here. However, our server was a bit on the slow side with returning and following up.

    Benihana - Short Hills, NJResponded 6 days agoDear EmHall Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

    Report
29. SL

    ScottL

    1 review

    5.0

    1 review

    Dined on June 12, 2022

    overall5food5service5ambience5

    Lunch was great. The chef gave great service and enjoyed the food.

    Benihana - Short Hills, NJResponded 6 days agoDear ScottL Thank you for sharing your feedback with us. We are happy to hear that you had a great experience.

    Report
30. MA

    MunA

    1 review

    3.0

    1 review

    Dined on June 11, 2022

    overall3food3service1ambience1

    Even with reservation waiting time is 30-45mins. If you are running short of staff, make reservations fewer. To spend dollars on celebrating an event and get sub-par service is very sad. Never returning!

    Benihana - Short Hills, NJResponded 6 days agoDear MunA On behalf of our team here at Benihana we would like to sincerely apologize for the negative experience you encountered, especially while celebrating a special occasion. If you would like to get in touch with our team, please do so via the Contact Us page on our website so we can properly address your concerns.

    Report
31. OT

    OpenTable Diner

    Houston

    3 reviews

    vip
    3.0

    3 reviews

    Dined on June 10, 2022

    overall3food5service2ambience3

    Celebrating my daughters birthday with her friends. Food was excellent and cooked to perfection. We did experience an incoherent chef that did not know how to communicate with us. He would mumble and when we asked what he said he would get disgruntled and made facial gestures as just to ignore us. He did try to entertain us with the spatulas and everything but because of his attitude, it came off as being rude and not a fun experience for our party of 6. I noticed a steak was missing when the meal was being prepared and I brought it to the chef’s attention before he started, he mumbled something that did not make any sense. Saying he understands creole and he knows what was ordered. So now that he has finish cooking the entrees, my daughter is left without her steak, he said that’s what was ordered by us or at least that’s what I thought he said.. no one at the table can make out what he was saying all night. So I ushered our waiter over to the table and explained to him what happened, and he picked up the same order receipt the cook just had and showed me that he did put in all the orders in which the server was correct and not the chef. Yes we did end up getting my daughter her steak, but the experience was sub par.

    Benihana - Short Hills, NJResponded 6 days agoDear Guest On behalf of our team here at Benihana we would like to sincerely apologize for the negative experience you encountered, especially while celebrating a special occasion. If you would like to get in touch with our team, please do so via the Contact Us page on our website so we can properly address your concerns.

    Report
32. JO

    JoaneO

    New York Area

    1 review

    2.0

    1 review

    Dined on June 8, 2022

    overall2food3service2ambience2

    First I had reservations at 6:15 all members of my party were present at 6:10 but the lady at check in gave away my table. I then had to wait another 20 minutes for a table. There were not enough chefs and it was noticeable. The chef we had burned the rice, didn’t have enough shrimp for two of our meals and lacked all of the showmanship Benihana is known for when preparing your food. They brought my sons birthday cake to the table next to us and because we were looking over we were able to interrupt the birthday song and told them that it was my son’s cake before some damn stranger blew the candles out during these Covid times. The drinks took forever to come out and two of them had to be returned because they were incorrect. The waitress tried her best but between the bad chef and the hostess giving my table away it was too much. We were there 3 hours and our food was finally prepared at which point my son was tired and ready to go so we packed all the food up to go cut his cake and left.

    Benihana - Short Hills, NJResponded 6 days agoDear JoaneO On behalf of our team here at Benihana we would like to sincerely apologize for the negative experience you encountered, especially while celebrating a special occasion. If you would like to get in touch with our team, please do so via the Contact Us page on our website so we can properly address your concerns.

    Report
33. U

    Unimpressed

    New York Area

    1 review

    1.0

    1 review

    Dined on June 5, 2022

    overall1food2service2ambience1

    The experience left a lot to be desired. Be prepared to wait a while despite having a reservation we were required to wait almost 25minutes while other smaller groups who arrived after us were seated. While we sat there in the lobby, we all questioned what we were wearing. Having not eaten at Benihana before (although we have eaten at similar eating style restaurants while on vacations) and with teenage girls who pride themselves on dressing appropriately for an occasion we first looked at the website where every photo showed guests in smart casual dress. Reading the Benihana Guest Attire Policy gave them a little more flexibility .. Well we may have thrown that out the window .. we felt completely over dressed for the back yard BBQ attire that surrounded us .. graphics laden t-shirts/shorts/tank tops and a few teenagers in sock/flip flop combinations. It was obvious no-one would be turned away despite what they were wearing. Once our party of six were seated we were told taht they were going to squeeze 3 more to our table where there were only 2 remaining seats .. after voicing our concern - the maximum that the free space available would permit - 2 were seated. Looking around the walls and eating bar around the cooking grill were all in need of cleaning .. it was obvious from the food remnants, chopsticks and straws - that the carpet at our feet and that of the tables around us had not been cleaned let alone vacuumed in so time. Be prepared for pungent BBQ aromas, my 9yr old daughter was so put off she never ate any of her dinner. Looking at the menu, i immediately noticed that mushrooms play a prominent part of the dining experience and as i have a significant allergy to them we immediately notified the staff who assured us that there wouldn't be any issue or contamination of my meal. Just recovering two days later - i can tell you with absolute certainty - that was not true !! Think twice about dining here or be warned and set your expectations LOW.

    Benihana - Short Hills, NJResponded 6 days agoDear Unimpressed on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. If you have not done so already, please contact us via the Contact Us page on our website. We want to thank you for taking the time to share your review with us and welcome you to ‘Copy/Paste’ your review in order to save time. We look forward to following up with you.

    Report
34. J

    John

    Charleston

    1 review

    2.0

    1 review

    Dined on June 5, 2022

    overall2food5service1ambience3

    Despite reservation, we had to wait 45 mins.

    Benihana - Short Hills, NJResponded 6 days agoDear John We apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.

    Report
35. TH

    TroyH

    New York Area

    3 reviews

    2.0

    3 reviews

    Dined on June 4, 2022

    overall2food4service2ambience2

    Good food, everything else very average/below average. Quality has dropped over the years.

    Benihana - Short Hills, NJResponded 6 days agoDear TroyH Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

    Report
36. PR

    PamR

    Caribbean

    1 review

    3.0

    1 review

    Dined on June 4, 2022

    overall3food3service3ambience2

    Restaurant needs an upgrade. Tables and chairs are old. No running water in the ladies room. Chef didn’t really entertain. Never engaged.

    Benihana - Short Hills, NJResponded on June 22, 2022Dear PamR We apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.

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37. A

    Alexis

    1 review

    4.0

    1 review

    Dined on June 4, 2022

    overall4food5service4ambience5

    The food was great and so was the chef and service. Their customer service at the front desk needs more training on welcoming customers and more self control with their facial expressions. That can turn away customers!

    Benihana - Short Hills, NJResponded 6 days agoDear Alexis On behalf of our team here at Benihana, we sincerely apologize for your experience and understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website so that we can further address this matter. 

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38. D

    Deanna

    1 review

    4.0

    1 review

    Dined on June 2, 2022

    overall4food4service3ambience4

    Drinks took over 20 minutes to come other than that everything was good. I would still come back

    Benihana - Short Hills, NJResponded 6 days agoDear Deanna On behalf of the Benihana team we look forward to serving you again!

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39. QS

    QuincyS

    New York Area

    1 review

    1.0

    1 review

    Dined on June 2, 2022

    overall1food1service1ambience1

    wait for 90 min for table after make 7pm appointment

    Benihana - Short Hills, NJResponded 6 days agoDear QuincyS We apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.

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40. LA

    LyndaA

    1 review

    5.0

    1 review

    Dined on June 2, 2022

    overall5food5service5ambience5

    The food was great and so was the service. Food was fresh, drinks were good.

    Benihana - Short Hills, NJResponded 6 days agoDear LyndaA We are happy to hear that you enjoyed the dining experience!

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