Benihana - Short Hills, NJ

Benihana - Short Hills, NJ reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. C

   Cathy VIP

   New York City35 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always good & satisfying keep up the good work & thank you 🙏
   

   Benihana - Short Hills, NJResponded 3 days ago

   Thanks for visiting us, Cathy! We're over the moon to hear that you had a great experience at Benihana - Short Hills, NJ. Your satisfaction is our top priority, and it's wonderful to know that we could provide that for you. We look forward to serving you again soon.
   

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2. c

   christine

   New York City3 reviews

   3.0

   Dined 5 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   We had a reservation for 7:45. They clearly overbooked themselves. We were not seated till around 8:20. Our cook didn’t start cooking until 9pm. Drinks soup salad took a long time to arrive. Your prices went up and portions way down! I ordered filet mignon. It didn’t even come out as a whole steak. It was pre cubed in a bag according to our chef. I was served one slice of zucchini. Some onions and mushrooms with my steak a small amount. Hibachi is known to have large portions and this was far from it. I was very surprised at the poor overall experience.
   

   Benihana - Short Hills, NJResponded 3 days ago

   Thanks for the feedback, Christine. We're sorry to hear about your experience at Benihana - Short Hills, NJ. We understand that waiting for an extended period can be frustrating, especially when you're looking forward to a delicious meal. We also apologize for the mix-up with your filet mignon. We strive to provide our guests with quality food and service, and it's clear we fell short this time. We appreciate your comments and will use them to improve. We hope you'll give us another chance to provide you with the experience you deserve. The Management Team
   

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3. C

   Charlenda

   New Jersey2 reviews

   1.0

   Dined 5 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Worse experience with Chef Charlie. He slammed the rice tray on the table because he was upset that the order on the receipt was incorrect — and he did this right in front of a manager. His aggressive behavior scared the four children at our table, as well as some of the adults. This behavior is completely unacceptable. This is actually my second bad experience with Chef Charlie at this same location (the last one was a few years ago). In my opinion, he should NOT be allowed to interact with customers. Throughout the night, he was visibly irritated and kept going back and forth with the guests — even accusing them of screaming at him, which absolutely did not happen. We were all looking at each other, confused and very nervous. It was not a fun experience, and honestly, I lost my appetite. Chef Charlie is extremely unprofessional and nasty. I am a regular at Benihana and have always had wonderful experiences — except with him. He is the only chef I’ve ever encountered there with such unacceptable behavior.
   

   Benihana - Short Hills, NJResponded 3 days ago

   Hi Charlenda, We're truly sorry to hear about your disappointing experience at Benihana - Short Hills, NJ. We strive to provide a comfortable and enjoyable atmosphere for all of our guests, and we apologize if we fell short in this instance. We're disappointed to hear that your interaction with our chef, Chef Charlie, did not meet your expectations. We value your feedback and will certainly use it to improve our service. We hope you'll give us another chance to provide the quality experience you've come to expect from us. Best regards, Benihana - Short Hills, NJ Management Team
   

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4. I

   Isabel

   Tampa5 reviews

   4.0

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   We enjoyed ourselves and the food was good. The service was great.
   

   Benihana - Short Hills, NJResponded 3 days ago

   Hi Isabel, We're thrilled to hear that you had a wonderful time at Benihana - Short Hills, NJ! It's fantastic that you enjoyed the food and found our service to be great. We strive to provide an enjoyable dining experience for all our guests. Your feedback is much appreciated and we look forward to welcoming you back soon. Best regards, The Management Team
   

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5. B

   Barb

   New Jersey1 review

   5.0

   Dined on April 21, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always good food and service!! Love eating here.
   

   Benihana - Short Hills, NJResponded 7 days ago

   Hey Barb, We're thrilled to hear that you always enjoy dining with us at Benihana - Short Hills, NJ! It's fantastic to know that our food and service consistently meet your expectations. We appreciate your support and look forward to serving you again soon. Best wishes, The Management Team
   

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6. D

   David VIP

   New Jersey6 reviews

   2.0

   Dined on April 19, 2025

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 2

   Sadly the chef used way too much butter compared to most of the times we usually go. Very little entertainment value compared to normal. On the flip side, he was very personable.
   

   Benihana - Short Hills, NJResponded on April 22, 2025

   Hello David, Thank you for taking the time to leave us a review. We're sorry to hear that your recent experience at Benihana - Short Hills, NJ didn't meet your expectations. We strive to provide a balanced dining experience, so we're disappointed to hear about the use of butter. We're glad you found our chef personable and enjoyed the entertainment value. We hope to have the opportunity to serve you again and provide a better experience. Best, The Management Team
   

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7. g

   gabby

   Atlantic City1 review

   1.0

   Dined on April 5, 2025

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 1

   Terrible food was terrible service was terrible and manger was nasty. My waitress was absolutely terrible and mean 
   

   Benihana - Short Hills, NJResponded on April 7, 2025

   Thanks for visiting us, Gabby. We're truly sorry to hear about your experience at Benihana - Short Hills, NJ. We pride ourselves on our food and service, and it's disheartening to know that we fell short during your visit. We take your feedback seriously and will address this internally to ensure it doesn't happen again. We hope you'll give us another chance to make it right. Best regards, The Management Team
   

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8. M

   Michael VIP

   New York City4 reviews

   5.0

   Dined on March 30, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We have been to Benihana many times over the last 30 years. This was one of our best experiences ever. Our chef, a delightful Burmese gentleman named Soe, was very engaging and prepared a wonderful meal and spectacle. Our waiter Kevin greeted us warmly and served us energetically. Thank you Benihana for a wonderful family dinner.
   

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9. N

   Nigel

   New York City1 review

   3.0

   Dined on March 29, 2025

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 2

   Food was amazing but service was terrible. Waitress was very rude and had an attitude.
   

   Benihana - Short Hills, NJResponded on March 31, 2025

   Thanks for the feedback, Nigel. We're thrilled to hear that you enjoyed the food at Benihana - Short Hills, NJ. However, we're truly sorry to hear about the service you received. We always strive to provide top-notch service to our guests and it seems we fell short this time. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to serve you better in the future. Best regards, The Management Team
   

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10. M

    Michael

    New York City5 reviews

    5.0

    Dined on March 28, 2025

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5

    Great birthday experience for my daughter and her large groups of friends. This restaurant is great for parties of 6 or more. Fun atmosphere. Tasty food and drinks. Friendly and very accommodating staff. The hostesses were on top of everything. They greeted guests and attended to their needs. The chef at our table was personable. Our server was great and worked well with our large teenage party. Thank you for an enjoyable and fun birthday dinner. We will be back!
    

    Benihana - Short Hills, NJResponded on March 30, 2025

    Hey Michael, Thank you so much for choosing Benihana - Short Hills, NJ for your daughter's birthday celebration! We're thrilled to hear that you and your group had a great time and enjoyed our fun atmosphere, tasty food and drinks, and friendly staff. It's always our pleasure to accommodate large groups and we're glad we could be a part of your memorable dining experience. We look forward to welcoming you back for more celebrations in the future! Best, The Management Team
    

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