Benihana - Short Hills, NJ

Benihana - Short Hills, NJ​で食事をしたお客様による評価・口コミです（最近の評価に基づく）。

1. A

   Ashley

   ラスベガス評価・口コミ (2)

   1.0

   7日前にご来店

   1. 総合評価 1
   2. 料理 5
   3. サービス 1
   4. 雰囲気 1

   Ok the cook we had was great his service was 1000% but the rest of the staff horrible! The greeters at the front horrible the restaurant was over booked and short staffed! My reservation was 7:30 I didn’t sit down until 9pm didn’t eat until 10:30pm , it was Mother’s Day and when I asked what was the point of having a reservation if we had to wait 2 hours the answer they give me was everyone had a reservation. Horrible service don’t recommend
   

   Benihana - Short Hills, NJ5日前に返信済み

   Thanks for the review, Ashley. We're truly sorry to hear about your experience at Benihana - Short Hills, NJ. It's disappointing to know that our staff's service did not meet your expectations, especially on a special occasion like Mother's Day. We always strive to provide a positive experience for our guests, and it's clear we fell short during your visit. We appreciate your feedback and will use it to improve our services. We hope you'll give us another chance to make it right in the future. The Management Team
   

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2. K

   Khalifah

   New Jersey評価・口コミ (1)

   2.0

   7日前にご来店

   1. 総合評価 2
   2. 料理 3
   3. サービス 4
   4. 雰囲気 5

   Overall, it was busy because of it being Mother's Day. Other than that I feel like they could have given you more food we had very little vegetables and the rice was hard. Nothing toward the chef he was amazing.
   

   Benihana - Short Hills, NJ5日前に返信済み

   Hi Khalifah, We appreciate you taking the time to share your feedback with us. We're sorry to hear that our food didn't meet your expectations. We always strive to provide our guests with a memorable dining experience and it's clear we fell short during your visit. We'll certainly take your comments into consideration as we continually work to improve our dishes. We hope you'll give us another chance to impress you on another special occasion. Best, The Management Team at Benihana - Short Hills, NJ
   

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3. i

   ilfan

   ニューヨーク評価・口コミ (1)

   1.0

   7日前にご来店

   1. 総合評価 1
   2. 料理 2
   3. サービス 1
   4. 雰囲気 2

   The experience here was a disaster. Reservation was 7pm for Mother’s day, 4 adults and 3 toddlers. Showed up early and we did not get seated until 8:30pm. Waited over 90 minutes. Once sat, it took over 60 minutes and a yelling at the manager to bring a chef to our table to cook the food. Once the chef showed up and was done, it was 3 hours later since our reservation until we had our food served. Will never touch any of these Benihana places ever again. Disaster. Not even an apology from management.
   

   Benihana - Short Hills, NJ4日前に返信済み

   Thanks for the feedback, ilfan. We're truly sorry to hear about your experience at Benihana - Short Hills, NJ. We understand how frustrating it must have been to wait for over an hour and have a bad experience with our service. It's certainly not the standard we aim for. We take your comments seriously and will work on improving our service. We hope to have the chance to serve you better in the future. Best, The Management Team
   

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4. U

   U-Neisha

   サンフランシスコ・ベイ周辺評価・口コミ (3)

   2.0

   7日前にご来店

   1. 総合評価 2
   2. 料理 1
   3. サービス 2
   4. 雰囲気 3

   Try Edison first. Another dissatisfied couple mentioned this to my party. And get there before your reservation time because you’ll be waiting!
   

   Benihana - Short Hills, NJ5日前に返信済み

   Thanks for visiting us, U-Neisha. We're sorry to hear about your experience at Benihana - Short Hills, NJ. We understand that waiting can be frustrating, especially when you're excited to dine with us. We're sorry if our reservation time didn't meet your expectations. We appreciate your feedback and will use it to improve our service. We hope to serve you again and provide a better experience.
   

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5. J

   Jateh

   Philadelphia評価・口コミ (5)

   3.0

   7日前にご来店

   1. 総合評価 3
   2. 料理 4
   3. サービス 3
   4. 雰囲気 1

   Mother’s Day we waited over an hour to be seated even after we had reservations for 5 with three young children. I actually thought the food was tasty and well prepared but I’d have appreciated being seated a lot sooner when I made reservations. I also noticed that the hibachi chef did fewer tricks, likely because it was so many people and they were trying to turnover tables. My kids enjoyed and the food was good so they have a pretty flat rating. Maybe Mother’s Day is just the wrong day to come.
   

   Benihana - Short Hills, NJ3日前に返信済み

   Thanks for the review, Jateh. We're truly sorry to hear about your experience on Mother's Day. It's disappointing to hear that you had to wait longer than expected despite having a reservation. We always strive to provide our guests with a timely and enjoyable dining experience, and we're sorry we fell short this time. We also appreciate your feedback about our hibachi chef's performance. We hope to have another chance to serve you and your family in the future. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website.
   

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6. L

   Lenny

   ニューヨーク評価・口コミ (2)

   3.0

   7日前にご来店

   1. 総合評価 3
   2. 料理 3
   3. サービス 3
   4. 雰囲気 2

   Expensive, waited even with reservations, very expensive for the food ordered.
   

   Benihana - Short Hills, NJ5日前に返信済み

   Hello Lenny, We're truly sorry to hear about your recent experience at Benihana - Short Hills, NJ. We understand that our prices may be on the higher side and that you felt the quality of our food did not match the cost. We're continuously working on improving our offerings and service, and your feedback is invaluable in this process. We hope you'll give us another chance to serve you better in the future. Best, The Management Team
   

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7. H

   Heather

   ニューヨーク評価・口コミ (9)

   5.0

   7日前にご来店

   1. 総合評価 5
   2. 料理 5
   3. サービス 4
   4. 雰囲気 5

   This was our first time having a Mother's Day lunch at Benihana and we will definitely keep this as a tradition! They took such great care of us!
   

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8. J

   Jonathan

   ニューヨーク評価・口コミ (2)

   5.0

   2025年5月10日にご来店

   1. 総合評価 5
   2. 料理 5
   3. サービス 4
   4. 雰囲気 4

   wonderful time and great quality food would recommend it
   

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9. R

   Randy

   ニューヨーク評価・口コミ (7)

   5.0

   2025年5月9日にご来店

   1. 総合評価 5
   2. 料理 5
   3. サービス 5
   4. 雰囲気 3

   I must say their lunch service has gotten so much faster we were in and out in under a hour
   

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10. L

    Lauren VIP

    Philadelphia評価・口コミ (7)

    1.0

    2025年5月8日にご来店

    1. 総合評価 1
    2. 料理 1
    3. サービス 1
    4. 雰囲気 1

    Horrible experience. We came for our son’s 5th birthday. Waited from 6:45-7:15 without even being waited on to order a drink. We only saw one table being served by a chef and 5 tables waiting, when we inquired how many chefs they had that evening, we were told 4. We left because it was clear we would be waiting to eat for hours with 2 small children.
    

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