We made reservations and still sat and waited 35 min before we were seated so don’t understand the point of making reservations and wasn’t acknowledged at all.. horrible service
Good food prepared in a fun way to have dinner with friends. Some of the chefs are good and some loads of fun. We had a great one the other night.
I really would like you to check your phone system out. I called of two seperate occassions for reservations and couldn't get through. I reported it once when I came in to make the reservations then in person and the second time two weeks later it still didn't work. You call in hear all the info abouat hours of operation etc. then finally push the button for reservations it rings no one answers and it returns to the hours of operations etc. and goes through that all over . This is a pain so then this time I went on line to open table to make the reservation.
Benihana has definitely changed over the years. Neither the food or the service were as good as it used to be.
Chef & Servers were great! However, we ordered the regular dinner menu items and received the same amount of veggies as everyone else who ordered off the lunch menu - and it was a very small amount compared to past experiences. Extremely disappointed in this.
Have you cut back portions to a meager amount or did we not get what we ordered?
Great overall experience. Very pleased with dinner and menu options
We have enjoyed celebrating special family events at this location for the past 12 years. We have alway loved Benihana. Last night will be our last time. The service was lacking, the steak was full of fat, the chicken was over cooked and the chef talked so much we could not talk to each other. We will not be spending our money here any longer. Very Disappointed.
Food and table service was good. Restaurant was loud. Hostess/Reception was rude and unfriendly. Restrooms were very dirty and lacking TP. First time there, wasn't impressed and won't go back.
The food and overall experience was great! It was a great way to celebrate my birthday with my family. Thank you!
It was fun. 4 year old daughter loved it. She loved the hat and the food show.
We RSVP for 4pm, got there nobody was around. Had to stop one of the guys that was working there going to the restroom. He went to back to get someone and 10 mins later the host came out she did not greet us or acknowledge us at all. (Very rude) Then another guest came in they went straight to the host (she was on the comp) asked for seats. Then more guests came in she took care of them (they all waited to be seated) then the host came up to us, apologized and seated everybody. I was already annoyed. For a high end teppanyaki restaurant food was ok kind of bland and service was alright. I had better service and food was better at other places.
Not too bad. Good experience. Food was not as good as I thought it would. Quality of the food doesn’t match the price.
So we checked in at 745 didn't get served till 830 and ate at 10pm the service was horrible our server forgot our drinks twice then didn't refill our drink for an hour as well as the chef told cheesy jokes the whole time and then by the time we got our chicken our steak was cold the mushrooms were burnt and I only got 2 small pieces of shrimp this was on Valentine's day with my husband by the time our meal was over it was 1045pm and still hungry and upset would not return
We were running behind and was about 30 mins late to our reservation. It was a rainy night and coming from Avondale, so I called to notify we were running late. They assured me that everything is ok dint worry drive safe. Upon arrival, they took us right in. It was stress free experience for being Valentine's day. Great food and drinks.
It was my first time here, my wife and kids decided to visit this location and was nothing we were expecting. The waiter did not take the time to explain the way things were supposed to be.. he seemed to be in a hurry to get us in and out.. he was quick to recommend the most expensive item on the menu, he asked if anyone would like to order any appetizer, and before I can say yes, he was gone.. also the meal i order was the deluxe filet mignon with lobster, and another lobster ala cart, which cost me $20.00 extra. And only got half of my filet mignon and half of my lobster tail. I did not want to make a big deal to avoid humiliating myself...... the only thing I could do is take a few pictures of what we were given as a meal at Benihanas... my daughter got four little chuncks of lobster for 20 dollars and i got the same. I was very disappointed....... im assuming this happend because i made a compplain to the manager lady at that time about the waiters actions,...... very unacceptable....... every table I saw had the same dish i order, except they got a full filet mignon and their loster was still in the shell.... unlike our lobster it was brought already chopped in little chuncks ..... why.... I don't know.... I will be putting this pictures i took at benihanas on social media so people could see what happens when a costumer makes a complaint...... at benihanas.....
Loved this place. Definetely coming back soon 😍 The food was great and we had a very good time, watching the chef make our food and conversation with him.
I LOVE BENIHANA'S..TALK TO PEOPLE ABOUT YOU ALL THE TIME.
WE TRY TO GO AS OFTEN AS WE CAN.. WE GO WHEN WE ARE IN OREGON TO.
THANKS FOR BEING YOU.
This was an awesome night it was my birthday and I celebrated with my girlfriends - we had amazing service and our chef was outstanding - I will be back for more fun!
Hadn't been to a Benihana's in quite a few years - this one was very clean and efficiently run. Both our chef and server were friendly, capable and accommodating. There were five of us - the size of the table was perfect for that - just one other couple joined our table at the opposite end. We had a great time and the food was prepared perfectly.
I reserved my table almost two weeks in advance for my 27th birthday. We reserved it for Friday, the 9th of February at 7:30 p.m. A majority of my party arrives with me, early, so we decide to wait at the bar. The two blondes who sit those waiting were rude. Not only was I polite when letting them know we were waiting for ONE person to get there from Tempe, but I even checked in with them at my reservation time to let them know we were ready to be seated. The skinnier blonde gave me attitude and snapped at me while telling me i had to wait on the last person to show up in order to be seated. The two kept seating other parties which set us back an HOUR just to be seated and it took us a total of THREE hours just to eat. The working manager handled the situation poorly. He didn't care to resolve anything and refused to give his name when my father asked what it was. My father was able to email the district manager but has yet to receive a response for a resolution. My entire party and myself will never recommend this location to anyone. Worst experience I've had in years from such a place with a golden stigma. My next complaint will be written with the Better Business Bureau because the treatment was that unacceptable.
Our soup was cold, so was the rice. Our Chef, Kaleb, was top-notch, a great cook, very entertaining.
It’s always fun to watch the waiters cook right in front of us. Plus we enjoy the food.
We had a reservation for 7:30pm on a Wednesday. We weren't seated until after 8 and then we had to wait quite a long time for food service. The server seemed frazzled and brought our appetizers out cold. She was good enough to remove them from our check but we were disappointed with them still. Thwchef was very friendly and engaging. We were celebrating an anniversary and a birthday at the table and he did a special thing for both of us. He respected my food allergies (shellfish) in stride and made amazing food. Over all our experience wasn't bad but we spent much longer than we should have there.
We should have known it would be deafening.....Full house with lots of young children.....
still a fun evening.....nice touch a snapship given so we can remember the date.
Our chef was nice and did a great job with the food, but he seemed pre occupied. Not a big deal as the food was great.
Our experience was outstanding because the manager Ryan that night was very attentive .anmade it very fun and
We have dined at Benihana Scottsdale on several occasions, and this time was super disappointing. It was my son's 12th birthday, and everything was just off. Our Chef, Lin seemed out of sync. The show during cooking was lackluster. He made several mistakes on our order. One of our guests ordered brown rice, and never received it. Our fried rice was short 2 dishes, so he made more, but that held up the rest of the Neal from being cooked. The chicken fried rice is usually so yummy, it was burned. One of the children received a chipped soup spoon with his soup, and he cut his lip. We figured there would be some comp either on our check or something for a future visit. Our son is signed up for the Chefs Table club, and has yet to receive his birthday gift certificate. His birthday was Feb 2nd, the day we visited. After paying a check, tip included over $200.00 for 3 kids and 3 adults, no drinks (all drank water), we felt it was not a good value. Next time, we will try Sapporo, which is less than 5 mins away. Oh, and the Maitre'd made sure to check at the end of the meal that our child guest who cut his mouth on the chipped soup spoon, made sure she wrote up her report to be sure we would hold them harmless for the incident. We went somewhere else for dessert because we had enough disappointment for our celebration.
We were greeted with who I presume was the restaurant manager. When I gave my name and time of my reservation, she was rude.... didn’t bother to even look up at me nor speak in a welcoming manner. She simply pointed to the bench aside her and told me it would be a few minutes before we could be seated. After 15 minutes, and a front row seat of her berating her hostess for most of that time, I approached her to ask again how much longer it would be. She jokingly said she was having staff problems and she was sorry but it would be a few more minutes.
Had it not been my companions wish to have a teppanyaki experience I would have left... but we were finally seated at a station and the dinner proceeded as expected from there.
The management or owners (whatever) are incredibly rude and lack proper business decorum.... I will NEVER set foot in this establishment again.
We eat at Benihana about once a month. It has been hit and miss at this location lately but today we had both great food and great service. They should work on consistency on how they train the chefs to cook/prepare the food at this location. They all seem to cook the food there own way both with seasonings, butter and cook time. Again I will say our chef today was perfect!
We made a reservation for a birthday. Upon arrival there was a delay in getting seated. Front desk seemed unorganized and when we asked for a table rather than being seated in the teppanyaki room we were told the sushi chef wouldn't be ready for an hour, then someone else told us that wasn't accurate so we were finally seated. After being seated someone else approached us and wasn't aware we asked for a table and said we had a table reserved in the other room, there was no communication between employees at the front desk. Our waitress was pleasant and efficient. This was my first visit and I didn't find the food as impressive as their reputation. I ordered the sushi/sashimi platter and it was just ok. I won't spend the money to go back and wasn't impressed with this location.
Its been a good place for dinner with kids. The only part to be taken care of- please reserve the table before you go😀