Benihana - Scottsdale, AZ

Commentaires sur le restaurant Benihana - Scottsdale, AZ de personnes qui y ont mangé. Selon des cotes récentes.

1. B

   Becky

   Phoenix 7 commentaires

   5.0

   Y est allé il y a 1 jour

   1. Cote globale 5
   2. Nourriture 5
   3. Service 4
   4. Ambiance 5

   Always a fun time & yummy food!! Got go bring my parents this time so that was fun!
   

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2. T

   Todd

   Phoenix 3 commentaires

   4.0

   Y est allé il y a 1 jour

   1. Cote globale 4
   2. Nourriture 5
   3. Service 4
   4. Ambiance 4

   Very crowded on 5/10 - seated 35 minutes after reservation. Delicious food and chef did not disappoint.
   

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3. S

   Sunil

   Phoenix 1 commentaire

   1.0

   Y est allé il y a 1 jour

   1. Cote globale 1
   2. Nourriture 2
   3. Service 1
   4. Ambiance 2

   We had reservation at 5:45pm , when I got there we were told to wait lil bit and we will be called once table is ready. After about 20 mins and my bf finished a drink ordered from bar while waiting for, he went to ask front desk and after that we waited about 10 mins to get table. There were family joining same table. Service was slow and we waited another 35/40 mins to have chef for our table. Dad of family asked us how long we waited and if we had reservation, after our response we asked their wait time, he said they had reservation at 5, my bf and I were shocked that they still waited that long! There was another lady complaining at front desk right after my bf did. Food was not bad, chef wasn’t as fun as we thought he would be but major issue was waiting time and service. I was so hungry and getting slight headache. Had to wait almost 1.5 hrs to get food when we had reservation is ridiculous and don’t want to go back. I don’t write bad reviews often unless it’s too much and I thought people should know and also restaurant should know so that maybe they can work on it.
   

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4. N

   Nirvi VIP

   Saint-Louis12 commentaires

   3.0

   Y est allé il y a 2 jours

   1. Cote globale 3
   2. Nourriture 3
   3. Service 3
   4. Ambiance 3

   Over the years the brand is losing some components of its consistency and standard operating procedures. This trip we took a guest for first time to Benihana for his birthday and they completely neglected the special person on the table and did not even do their song and dance which we have seen plenty or times before. No special small cake at the end for the special guest. Disappointing.
   

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5. F

   Fabian

   Chicago 1 commentaire

   5.0

   Y est allé il y a 3 jours

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Everything was great. Hibachi table for 10 is a bit tight but doable. I wish I could have invited more people but they would have had to sit at another table.
   

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6. W

   Walter VIP

   Phoenix 130 commentaires

   2.0

   Y est allé il y a 5 jours

   1. Cote globale 2
   2. Nourriture 2
   3. Service 4
   4. Ambiance 3

   New chef onions burnt rice soggy shrimp had pieces of shell they weren’t peeled well never had that happen. He cooked the dinner appetizer for for someone that had ordered the dinner portion instead of the lunch portion and then after all that was served, you went oh and started cooking the steaks and shrimp for us. Didn’t understand why we couldn’t have had the shrimp all cooked at the same time. Oh well, you could tell he was new. He just wasn’t all there. Disappointed. Were use to having grest food
   

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7. T

   Theresa VIP

   San Francisco16 commentaires

   2.0

   Y est allé il y a 6 jours

   1. Cote globale 2
   2. Nourriture 4
   3. Service 2
   4. Ambiance 2

   Have been here several times with excellent experience in the past. We sat down and it took 45 min for our food service to begin. When it began EVERYONE at the table had medium well ordered for their preference for the steak and we were never asked. Thankfully the chef double checked and we were all medium RARE. Secondly we got our first round of drinks and were never offered a second/refills I had to ask numerous times for my husband's plain white rice. They knew we were there for my birthday and were never offered anything. Ice cream included in the meal and we had to remind them vs them asking us what we wanted. The staff did not seem to care about anything. The hibachi chef was great but I felt badly for him He had to leave to the kitchen to get things that were not on his cart. Not a good experience at all
   

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8. s

   shelly

   Phoenix 1 commentaire

   1.0

   Y est allé le 2 mai 2025

   1. Cote globale 1
   2. Nourriture 4
   3. Service 1
   4. Ambiance 1

   This was the worst Teppanyaki experience every. Perhaps Benihana corporate has removed the "show" experience from being part of the reason that people go to Teppanyaki or we just experienced a lazy chef. There was NO show. We had a gentleman very hurriedly prepare our meal on the grill in front of us with no enthusiasm or showmanship which is WHY people go to Teppanyaki. He stated that they are no longer allowed to do the food in the moth toss, squirting of sake. We asked for the fire choo choo train and after the meal was served he hastily stacked a few onions and lit them on fire. No sooner than he cleaned the grill the server brought the check. Our meal selections actually came with ice cream and he didn't bother to bring the ice cream but brought the check instead. Very Sad and will opt for the smaller Teppankai restaurants instead as they still perform.
   

   Benihana - Scottsdale, AZA répondu le 3 mai 2025

   Thanks for the feedback, Shelly. We're truly sorry to hear about your experience at Benihana - Scottsdale, AZ. We understand that our Teppanyaki show experience was not up to your expectations, and we apologize for any inconvenience caused. We're also sorry to hear that you felt let down with the service you received. We strive to provide a memorable dining experience for all our guests, and we regret that we missed the mark during your visit. We appreciate your feedback and will certainly use it to improve our service. We hope you'll consider giving our smaller Teppankai restaurants a try in the future.
   

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9. L

   Linda

   Phoenix 33 commentaires

   4.0

   Y est allé le 29 avril 2025

   1. Cote globale 4
   2. Nourriture 4
   3. Service 5
   4. Ambiance 4

   Always a fun and enjoyable experience at Benihana Scottsdale. The only improvement would be to enlarge the teppanaki table so that 8 people are crowded around it.
   

   Benihana - Scottsdale, AZA répondu le 30 avril 2025

   Thanks for visiting us, Linda! We're thrilled to hear that you had an enjoyable experience at Benihana - Scottsdale, AZ. Your feedback about the teppanaki table being too small is appreciated. We're always looking for ways to improve our guests' experiences and your suggestion will certainly be taken into consideration. We hope to see you again soon!
   

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10. M

    Meg

    Grand Rapids1 commentaire

    2.0

    Y est allé le 29 avril 2025

    1. Cote globale 2
    2. Nourriture 2
    3. Service 4
    4. Ambiance 3

    Extremely overpriced. Our waiter was super nice and attentive but the food was super bland with little seasoning and the salad dressing tasted like straight vinegar. Love hibachi but this was really disappointing to pay +$100 for two people to have poor food and just water.
    

    Benihana - Scottsdale, AZA répondu le 30 avril 2025

    Hello Meg, Thank you for taking the time to share your feedback with us. We're glad to hear that our waiter was nice and attentive, but we're sorry to hear that the food didn't meet your expectations. We take pride in our culinary offerings and it's disappointing to hear that we fell short this time. Your comments about the food and seasoning have been noted and will be shared with our culinary team. We hope to have the opportunity to serve you again and provide a better dining experience. Best regards, Benihana - Scottsdale, AZ Management Team
    

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