Benihana - Scottsdale, AZ

Commentaires sur le restaurant Benihana - Scottsdale, AZ de personnes qui y ont mangé. Selon des cotes récentes.

1. F

   Fabian

   Chicago 1 commentaire

   5.0

   Y est allé il y a 2 jours

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Everything was great. Hibachi table for 10 is a bit tight but doable. I wish I could have invited more people but they would have had to sit at another table.
   

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2. W

   Walter VIP

   Phoenix 130 commentaires

   2.0

   Y est allé il y a 4 jours

   1. Cote globale 2
   2. Nourriture 2
   3. Service 4
   4. Ambiance 3

   New chef onions burnt rice soggy shrimp had pieces of shell they weren’t peeled well never had that happen. He cooked the dinner appetizer for for someone that had ordered the dinner portion instead of the lunch portion and then after all that was served, you went oh and started cooking the steaks and shrimp for us. Didn’t understand why we couldn’t have had the shrimp all cooked at the same time. Oh well, you could tell he was new. He just wasn’t all there. Disappointed. Were use to having grest food
   

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3. T

   Theresa VIP

   San Francisco16 commentaires

   2.0

   Y est allé il y a 5 jours

   1. Cote globale 2
   2. Nourriture 4
   3. Service 2
   4. Ambiance 2

   Have been here several times with excellent experience in the past. We sat down and it took 45 min for our food service to begin. When it began EVERYONE at the table had medium well ordered for their preference for the steak and we were never asked. Thankfully the chef double checked and we were all medium RARE. Secondly we got our first round of drinks and were never offered a second/refills I had to ask numerous times for my husband's plain white rice. They knew we were there for my birthday and were never offered anything. Ice cream included in the meal and we had to remind them vs them asking us what we wanted. The staff did not seem to care about anything. The hibachi chef was great but I felt badly for him He had to leave to the kitchen to get things that were not on his cart. Not a good experience at all
   

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4. s

   shelly

   Phoenix 1 commentaire

   1.0

   Y est allé le 2 mai 2025

   1. Cote globale 1
   2. Nourriture 4
   3. Service 1
   4. Ambiance 1

   This was the worst Teppanyaki experience every. Perhaps Benihana corporate has removed the "show" experience from being part of the reason that people go to Teppanyaki or we just experienced a lazy chef. There was NO show. We had a gentleman very hurriedly prepare our meal on the grill in front of us with no enthusiasm or showmanship which is WHY people go to Teppanyaki. He stated that they are no longer allowed to do the food in the moth toss, squirting of sake. We asked for the fire choo choo train and after the meal was served he hastily stacked a few onions and lit them on fire. No sooner than he cleaned the grill the server brought the check. Our meal selections actually came with ice cream and he didn't bother to bring the ice cream but brought the check instead. Very Sad and will opt for the smaller Teppankai restaurants instead as they still perform.
   

   Benihana - Scottsdale, AZA répondu le 3 mai 2025

   Thanks for the feedback, Shelly. We're truly sorry to hear about your experience at Benihana - Scottsdale, AZ. We understand that our Teppanyaki show experience was not up to your expectations, and we apologize for any inconvenience caused. We're also sorry to hear that you felt let down with the service you received. We strive to provide a memorable dining experience for all our guests, and we regret that we missed the mark during your visit. We appreciate your feedback and will certainly use it to improve our service. We hope you'll consider giving our smaller Teppankai restaurants a try in the future.
   

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5. L

   Linda

   Phoenix 33 commentaires

   4.0

   Y est allé le 29 avril 2025

   1. Cote globale 4
   2. Nourriture 4
   3. Service 5
   4. Ambiance 4

   Always a fun and enjoyable experience at Benihana Scottsdale. The only improvement would be to enlarge the teppanaki table so that 8 people are crowded around it.
   

   Benihana - Scottsdale, AZA répondu le 30 avril 2025

   Thanks for visiting us, Linda! We're thrilled to hear that you had an enjoyable experience at Benihana - Scottsdale, AZ. Your feedback about the teppanaki table being too small is appreciated. We're always looking for ways to improve our guests' experiences and your suggestion will certainly be taken into consideration. We hope to see you again soon!
   

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6. M

   Meg

   Grand Rapids1 commentaire

   2.0

   Y est allé le 29 avril 2025

   1. Cote globale 2
   2. Nourriture 2
   3. Service 4
   4. Ambiance 3

   Extremely overpriced. Our waiter was super nice and attentive but the food was super bland with little seasoning and the salad dressing tasted like straight vinegar. Love hibachi but this was really disappointing to pay +$100 for two people to have poor food and just water.
   

   Benihana - Scottsdale, AZA répondu le 30 avril 2025

   Hello Meg, Thank you for taking the time to share your feedback with us. We're glad to hear that our waiter was nice and attentive, but we're sorry to hear that the food didn't meet your expectations. We take pride in our culinary offerings and it's disappointing to hear that we fell short this time. Your comments about the food and seasoning have been noted and will be shared with our culinary team. We hope to have the opportunity to serve you again and provide a better dining experience. Best regards, Benihana - Scottsdale, AZ Management Team
   

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7. L

   Lora

   Phoenix 9 commentaires

   4.0

   Y est allé le 25 avril 2025

   1. Cote globale 4
   2. Nourriture 4
   3. Service 5
   4. Ambiance 4

   I've been to Benihana many times over the years with different family members and friends. It's consistently good. I had the filet and lobster and my husband had the chateaubriand and both were delicious. Our chef was engaging and entertaining. My only suggestion is that the restaurant work on ventilation a bit. It gets pretty smoky in there when more than 4 tables are going. Otherwise, we had a great experience!
   

   Benihana - Scottsdale, AZA répondu le 26 avril 2025

   Hi Lora, We're thrilled to hear that you've been to Benihana's many times over the years and have consistently enjoyed your dining experiences with us. It's always our pleasure to provide our guests with delicious food and entertaining service. We appreciate your feedback regarding the ventilation and will definitely take this into consideration. Thank you for choosing us for your family gatherings and for your kind words about our chef's performance. We look forward to welcoming you and your husband back to Benihana's Scottsdale, AZ soon! Best regards, Benihana - Scottsdale, AZ Management Team
   

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8. R

   Robin

   Phoenix 1 commentaire

   5.0

   Y est allé le 20 avril 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Ambience and Chef Michael were fabulous! They made our dining experience the best we've had in the 30+ years of going to Benihanas. Thank you both 💓
   

   Benihana - Scottsdale, AZA répondu le 22 avril 2025

   Thanks for the review, Robin! We're thrilled to hear that you had the best dining experience at Benihana - Scottsdale, AZ. It's always our pleasure to provide a memorable experience for our guests. We're glad you enjoyed our ambiance and the fantastic chef service. Your kind words mean a lot to us. We look forward to serving you again soon! Best regards, Benihana - Scottsdale, AZ Management Team
   

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9. G

   Gregory

   Vancouver15 commentaires

   5.0

   Y est allé le 20 avril 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   This is an always an amazing dinner. What a great staff.
   

   Benihana - Scottsdale, AZA répondu le 21 avril 2025

   Hi Gregory, thank you for your glowing review! We're thrilled to hear that you always have an amazing dinner at Benihana - Scottsdale, AZ. It's fantastic to know that our team made your experience memorable with their excellent service. We truly appreciate your kind words and look forward to serving you again soon! Best regards, The Management Team
   

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10. S

    Stacie

    Phoenix 6 commentaires

    5.0

    Y est allé le 20 avril 2025

    1. Cote globale 5
    2. Nourriture 5
    3. Service 5
    4. Ambiance 5

    Great food, great service, great company! We always leave happy!
    

    Benihana - Scottsdale, AZA répondu le 21 avril 2025

    Thanks for the feedback, Stacie! We're thrilled to hear you enjoyed the food, service, and company at Benihana - Scottsdale, AZ. It's always a pleasure to serve our happy customers like you! We appreciate your high ratings and look forward to serving you again soon.
    

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