Benihana - Scottsdale
Birthday. Noisy, service slow.
Something needs to change here. I’m not one of those people that normally gets on a review section and torches an establishment, but WOW. We arrived for our reservation and were asked “is everyone in your party here?” I said “yes we sure are!” With a big stupid grin on my face, to which the hostess replied “ok, well it’s gonna be at least a 45 minute wait” as I stood there and looked around, you could barely walk through the door... there were about 30-40 people standing both inside and outside without a single seat to be had. I said why is this backup so bad? To which a young man with an obvious mood issue replied, I can’t judge when the tables will get up! Ok, so why take reservations if you don’t have any idea when people will be seated? This location is not only poorly ran it is in good need of a deep cleaning, like who wants to be sat at a sticky table and have a menu that’s covered in fingerprints and what appeared to be residue of some sort laid directly on the plate you’re supposed to eat off of? And be seated and served by people that don’t wanna be there? This location needs a REVAMP and maybe some heath and customer service training at the minimum! Do you know how many germs are on filthy menus that people touch with unwashed hands? And you lay them on plates we have to eat from? I’m not interested in catching an exotic virus wile eating mediocre food in a subpar setting!
Food and entertainment value was excellent, but started eating ONE hour after our reservation.
I guess they forgot that I said is was my birthday so they didn’t sing to me. The mustard sauce was very salty.
Just a wonderful evening. Nice variety of drinks - some unusual - and the food is just great. Benihana is always an interesting and enjoyable dining experience. Thank you ...
Once again I made a reservation for 5:45 and didn’t get seated until about 6:40. They completely missed four parties that had reservations at 5:45, we watched as they seated people that had 6 and 630 reservations. We all said something to the manager. Two of the parties left and two of us stayed. We had good food this time without the cook sweating and dumping salt all over it this time. So that was good!!
Had a great time however place was a little dated.
Had a business meal
My sister was in town visiting from Houston and had never been to a Benihana ‘s before. She was so impressed. We shared a table with a family who’s daughter was celebrating her fifth birthday, so she got to see all of Benihana in action! She had the chicken and shrimp, my friend had the chicken teriyaki and I of course had my filet and lobster tail! Benihana did not disappoint! This is definitely my favorite place to eat! Steak cooked to perfection! They always laugh at me as I like my steak cooked rare! We are definitely looking forward to our birthday dinners.....but we will probably break down and go a couple of times before June/July! I am such a fan that I make sure to book our dinners around the Diamondbacks schedule!
Birthday for mother-in-law
Tim our chef was awesome and cooked everything perfect and Margarita waited on her table and she did an awesome job even though there was 10 people sitting at our table
Things are getting better at this Scottsdale Benihana
We had the best experience during this visit. Our chef, Roberto, was fantastic, engaging, and entertaining! Our food was fantastic and we laughed the whole time.
Good food good atmosphere but a little pricey for the amount of food you got.
The restaurant has declined aesthetically. It’s not very clean and it’s not well maintained for how much the meal costs. The service is always good but just wish the restaurant was better taken care of and cleaner. The shrimp did not look like it had been cleaned. It made me question how the food was being kept prior to cooking the food. It’s disappointing because I really enjoy going here to eat as a family.
Great food. Very satisfying. We had reservations for 5pm but they sat us 30 minutes early.
Great service food was excellent and the chef was very interactive
Great place to celebrate anything special in your life. Awesome servers, chefs and food- also the wine was FANTASTIC
Food took forever!!! Food was very little for the price, will not return anytime soon!!
Stan, we apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.
The food was exceptional. We enjoyed our server, he does a great job at entertaining his guests. I can not wait to go back again!
Had a great time celebrating a birthday and valentines day.
The only issue was that we were made aware that the chicken fried rice was an additional charge.
We were just given a choice of steamed or chicken fried rice without any mention of an additional charge.
We are retired and on fixed income and an additional charge of $8.40 plus tax and tip was not in our budget for the event.
Thank you for great food.
Have a nice day!
The food is always good. What could be better than your cooked in front of you and the chef puts on a show which is great for first timers.
Really nice atmosphere. The service was excellent. Jim did a great job not only cooking but entertaining us.
I made a reservation for 6 p.m and wasn't seated until about 6:30 p.m. My party had a 2 year old that had to be entertained for 30 minutes while we waited for a table. The staff indicated that the reservations are done based on a turnover of 1 hour intervals while the average actual time is about 90 minutes. The restaurant should evaluate their reservation policies and adjust them to minimize the wait time for customers that have made reservations since the whole point of a reservation is to arrive at the restaurant and get seated.
Stephen, thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.
We waited 25 min to get the table, the waiter was in a bad mood. Chef Juan was very friendly.
We apologize for your experience. Your feedback helps us to make improvements. We sincerely hope you will return to visit us at any one of our restaurants. Thank you for taking the time to share your review.
Roberto the chef was awesome! Friendly and entertaining!
My twin sister and I went to Benihana to celebrate our mutual birthday. The service was great and we enjoyed the chef and his antics. A wonderful fun evening for a birthday celebration.
It’s always amazing!
Third time going there and could not have been any better!
we had two servers....one was relatively "short" with our party (evidently wanted to get us in and out), and the chef working our table was only a "luke warm" type guy......I know its a repetitive job, but if you are not up for it, DON'T DO IT!
On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website
The best place for food , entertainment, service and fun !
Waiter, Adam was superb!! Kevin did a nice job on the Tepan table! Fun birthday dinner!!
My wife and I ordered hibachi steak, it was tough and lacking in the marbling quality of Choice beef.
Location starting to show some wear
Food still very good
Thank you for leaving us an in depth review of your experience on today’s visit. Your comments and suggestions will be shared with our team to improve the guest experience.
Walked into the largest Benihana’s I have ever seen. Arrived on time and waited 2-3 minutes to be seated. 8 were seated at my table (normal). Waitress was prompt in obtaining our drink requests. Drinks were brought and in no time the chef arrived with his cart. How they remember everyone’s order and how long to cook ingredients is amazing. Our chef, Teso was excellent and had a quick sense of humor. It was fun to watch this food artist create such fabulous tasting delights. He was very entertaining. The food was excellent. I had the seafood dinner. Lobster was incredible. The evening was very pleasant, we enjoyed ourselves. The venue is a bit loud with all (287) patrons, filling the rooms with utensils, laughter and great food. The evening was a success. Recommend this restaurant just be aware of the size and the amount of patrons that is seats. Overall they accomplished a very fine time.
Great Katherine! Thank you for sharing your feedback with us. We are happy to hear that you had a great experience.
Policy of only allowing happy hour for people who do not eat but sit at the bar is very discriminatory misleading and a ripoff we orderepd 4 drinks at the table before 7 we're never told about this policy and we even had a card at our table which the manager said should not have been there. He apologized but did not give us a credit for the in my opinion overcharged
Lance, we apologize for your experience. Your feedback helps us to make improvements. We sincerely hope you will return to visit us at any one of our restaurants. Thank you for taking the time to share your review.
TIm did a great job and the server was training and both did an Awesome job
Thank you O, for sharing your feedback with us. We are happy to hear that you had a great experience.
We had a wonderful time celebrating my birthday there and will now make it our family tradition.
Thank you for allowing us to be a part of the special occasion!
As usual had a great time at the restaurant!! Absolutely will return!
Awesome Joeaksa! On behalf of our team here at Benihana, we would like to thank you for your continuous loyalty!
I would recommend going to a different location. Food was great, service was terrible.
Jane, we apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.