Benihana - Scottsdale

4.5
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1996 Reviews
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$30 and under
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Japanese
Welcome to Benihana and a dining experience unlike any other! Our guests are seated at communal tables in groups, where your personal chef will perform the ancient art of Teppanyaki. Watch as we slice and dice, preparing a meal that will dazzle your eyes as well taste buds, whether you choose mouth-watering steak, tender chicken or succulent seafood. You can also enjoy sushi prepared by a talented sushi chef and indulge in a specialty cocktail. Benihana in Scottsdale is close to champion golf courses and luxurious spas, as well as Westworld, home of the annual classic Arabian Horse show and the renowned Jackson-Barrett car auction. The restaurant is located in The Promenade at the corner of Scottsdale Rd. and Frank Lloyd Wright Drive. It features 20 teppanyaki tables and a comfortable sushi bar and lounge where Happy Hour is available each Monday through Thursday from 5-7 p.m. and on Friday from 4-7 p.m.
What 1996 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.5based on recent ratings
4.6
food
4.4
service
4.4
ambience
4.2
value
Noise · Moderate
82% of people would recommend it to a friend
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M
Phoenix
3 reviews
Dined 2 days ago
Overall4food4service3ambience3

Birthday. Noisy, service slow.

OT
Phoenix
1 review
Dined 3 days ago
Overall1food1service1ambience1

Something needs to change here. I’m not one of those people that normally gets on a review section and torches an establishment, but WOW. We arrived for our reservation and were asked “is everyone in your party here?” I said “yes we sure are!” With a big stupid grin on my face, to which the hostess replied “ok, well it’s gonna be at least a 45 minute wait” as I stood there and looked around, you could barely walk through the door... there were about 30-40 people standing both inside and outside without a single seat to be had. I said why is this backup so bad? To which a young man with an obvious mood issue replied, I can’t judge when the tables will get up! Ok, so why take reservations if you don’t have any idea when people will be seated? This location is not only poorly ran it is in good need of a deep cleaning, like who wants to be sat at a sticky table and have a menu that’s covered in fingerprints and what appeared to be residue of some sort laid directly on the plate you’re supposed to eat off of? And be seated and served by people that don’t wanna be there? This location needs a REVAMP and maybe some heath and customer service training at the minimum! Do you know how many germs are on filthy menus that people touch with unwashed hands? And you lay them on plates we have to eat from? I’m not interested in catching an exotic virus wile eating mediocre food in a subpar setting!

HM
Seattle
1 review
Dined 3 days ago
Overall4food5service4ambience4

Food and entertainment value was excellent, but started eating ONE hour after our reservation.

JG
1 review
Dined 3 days ago
Overall4food4service4ambience4

I guess they forgot that I said is was my birthday so they didn’t sing to me. The mustard sauce was very salty.

MB
1 review
Dined 4 days ago
Overall5food5service5ambience5

Just a wonderful evening. Nice variety of drinks - some unusual - and the food is just great. Benihana is always an interesting and enjoyable dining experience. Thank you ...

GN
Phoenix
1 review
Dined 4 days ago
Overall2food4service3ambience5

Once again I made a reservation for 5:45 and didn’t get seated until about 6:40. They completely missed four parties that had reservations at 5:45, we watched as they seated people that had 6 and 630 reservations. We all said something to the manager. Two of the parties left and two of us stayed. We had good food this time without the cook sweating and dumping salt all over it this time. So that was good!!

OT
Phoenix
1 review
Dined 5 days ago
Overall5food5service5ambience5

Had a great time however place was a little dated.

OT
Phoenix
11 reviews
Dined 6 days ago
Overall4food4service5ambience5

Had a business meal

JH
Phoenix
2 reviews
Dined on February 17, 2020
Overall5food5service5ambience5

My sister was in town visiting from Houston and had never been to a Benihana ‘s before. She was so impressed. We shared a table with a family who’s daughter was celebrating her fifth birthday, so she got to see all of Benihana in action! She had the chicken and shrimp, my friend had the chicken teriyaki and I of course had my filet and lobster tail! Benihana did not disappoint! This is definitely my favorite place to eat! Steak cooked to perfection! They always laugh at me as I like my steak cooked rare! We are definitely looking forward to our birthday dinners.....but we will probably break down and go a couple of times before June/July! I am such a fan that I make sure to book our dinners around the Diamondbacks schedule!

RO
Phoenix
1 review
Dined on February 17, 2020
Overall5food5service5ambience5

Birthday for mother-in-law

OI
Phoenix
52 reviews
Dined on February 16, 2020
Overall5food5service5ambience5

Tim our chef was awesome and cooked everything perfect and Margarita waited on her table and she did an awesome job even though there was 10 people sitting at our table

Things are getting better at this Scottsdale Benihana

JV
Phoenix
1 review
Dined on February 16, 2020
Overall5food5service5ambience5

We had the best experience during this visit. Our chef, Roberto, was fantastic, engaging, and entertaining! Our food was fantastic and we laughed the whole time.

OT
1 review
Dined on February 15, 2020
Overall4food4service4ambience4

Good food good atmosphere but a little pricey for the amount of food you got.

OT
Phoenix
12 reviews
Dined on February 14, 2020
Overall4food4service5ambience5

Valentines day

KT
1 review
Dined on February 14, 2020
Overall4food3service5ambience3

The restaurant has declined aesthetically. It’s not very clean and it’s not well maintained for how much the meal costs. The service is always good but just wish the restaurant was better taken care of and cleaner. The shrimp did not look like it had been cleaned. It made me question how the food was being kept prior to cooking the food. It’s disappointing because I really enjoy going here to eat as a family.

G
Phoenix
1 review
Dined on February 14, 2020
Overall5food5service4ambience4

Great food. Very satisfying. We had reservations for 5pm but they sat us 30 minutes early.

OT
Las Vegas
2 reviews
Dined on February 14, 2020
Overall5food5service5ambience5

Great service food was excellent and the chef was very interactive

A
1 review
Dined on February 14, 2020
Overall5food5service4ambience3

Great place to celebrate anything special in your life. Awesome servers, chefs and food- also the wine was FANTASTIC

SO
1 review
Dined on February 14, 2020
Overall2food3service3ambience3

Food took forever!!! Food was very little for the price, will not return anytime soon!!

Benihana - Scottsdale
Responded 2 days ago

Stan, we apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.

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JA
1 review
Dined on February 13, 2020
Overall5food5service5ambience3

The food was exceptional. We enjoyed our server, he does a great job at entertaining his guests. I can not wait to go back again!

RF
Phoenix
1 review
Dined on February 12, 2020
Overall5food5service5ambience5

Had a great time celebrating a birthday and valentines day.

The only issue was that we were made aware that the chicken fried rice was an additional charge.

We were just given a choice of steamed or chicken fried rice without any mention of an additional charge.

We are retired and on fixed income and an additional charge of $8.40 plus tax and tip was not in our budget for the event.

Thank you for great food.

Have a nice day!

F
Phoenix
16 reviews
Dined on February 12, 2020
Overall4food4service4ambience3

The food is always good. What could be better than your cooked in front of you and the chef puts on a show which is great for first timers.

RV
1 review
Dined on February 10, 2020
Overall5food5service5ambience5

Really nice atmosphere. The service was excellent. Jim did a great job not only cooking but entertaining us.

SF
1 review
Dined on February 9, 2020
Overall3food4service1ambience4

I made a reservation for 6 p.m and wasn't seated until about 6:30 p.m. My party had a 2 year old that had to be entertained for 30 minutes while we waited for a table. The staff indicated that the reservations are done based on a turnover of 1 hour intervals while the average actual time is about 90 minutes. The restaurant should evaluate their reservation policies and adjust them to minimize the wait time for customers that have made reservations since the whole point of a reservation is to arrive at the restaurant and get seated.

Benihana - Scottsdale
Responded 2 days ago

Stephen, thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

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OT
Las Vegas
1 review
Dined on February 8, 2020
Overall2food4service1ambience4

We waited 25 min to get the table, the waiter was in a bad mood. Chef Juan was very friendly.

Benihana - Scottsdale
Responded on February 14, 2020

We apologize for your experience. Your feedback helps us to make improvements. We sincerely hope you will return to visit us at any one of our restaurants. Thank you for taking the time to share your review.

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L
Phoenix
30 reviews
Dined on February 8, 2020
Overall4food4service4ambience4

Roberto the chef was awesome! Friendly and entertaining!

AB
Phoenix
1 review
Dined on February 8, 2020
Overall5food5service5ambience5

My twin sister and I went to Benihana to celebrate our mutual birthday. The service was great and we enjoyed the chef and his antics. A wonderful fun evening for a birthday celebration.

OT
Phoenix
1 review
Dined on February 8, 2020
Overall5food5service5ambience5

It’s always amazing!

NB
Phoenix
1 review
Dined on February 7, 2020
Overall5food5service5ambience5

Third time going there and could not have been any better!

A
Phoenix
1 review
Dined on February 7, 2020
Overall3food3service2ambience3

we had two servers....one was relatively "short" with our party (evidently wanted to get us in and out), and the chef working our table was only a "luke warm" type guy......I know its a repetitive job, but if you are not up for it, DON'T DO IT!

Benihana - Scottsdale
Responded on February 14, 2020

On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

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VG
Orange County
1 review
Dined on February 6, 2020
Overall5food5service5ambience5

The best place for food , entertainment, service and fun !

KS
1 review
Dined on February 4, 2020
Overall5food5service5ambience4

Waiter, Adam was superb!! Kevin did a nice job on the Tepan table! Fun birthday dinner!!

o
Phoenix
148 reviews
Dined on February 3, 2020
Overall3food3service5ambience5

My wife and I ordered hibachi steak, it was tough and lacking in the marbling quality of Choice beef.

ET
1 review
Dined on February 1, 2020
Overall3food5service5ambience3

Location starting to show some wear
Food still very good

Benihana - Scottsdale
Responded on February 14, 2020

Thank you for leaving us an in depth review of your experience on today’s visit. Your comments and suggestions will be shared with our team to improve the guest experience.

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K
1 review
Dined on January 31, 2020
Overall5food5service5ambience4

Walked into the largest Benihana’s I have ever seen. Arrived on time and waited 2-3 minutes to be seated. 8 were seated at my table (normal). Waitress was prompt in obtaining our drink requests. Drinks were brought and in no time the chef arrived with his cart. How they remember everyone’s order and how long to cook ingredients is amazing. Our chef, Teso was excellent and had a quick sense of humor. It was fun to watch this food artist create such fabulous tasting delights. He was very entertaining. The food was excellent. I had the seafood dinner. Lobster was incredible. The evening was very pleasant, we enjoyed ourselves. The venue is a bit loud with all (287) patrons, filling the rooms with utensils, laughter and great food. The evening was a success. Recommend this restaurant just be aware of the size and the amount of patrons that is seats. Overall they accomplished a very fine time.

Benihana - Scottsdale
Responded on February 18, 2020

Great Katherine! Thank you for sharing your feedback with us. We are happy to hear that you had a great experience.

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LA
1 review
Dined on January 30, 2020
Overall2food3service3ambience4

Policy of only allowing happy hour for people who do not eat but sit at the bar is very discriminatory misleading and a ripoff we orderepd 4 drinks at the table before 7 we're never told about this policy and we even had a card at our table which the manager said should not have been there. He apologized but did not give us a credit for the in my opinion overcharged

Benihana - Scottsdale
Responded on February 14, 2020

Lance, we apologize for your experience. Your feedback helps us to make improvements. We sincerely hope you will return to visit us at any one of our restaurants. Thank you for taking the time to share your review.

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OI
Phoenix
52 reviews
Dined on January 29, 2020
Overall5food5service5ambience5

TIm did a great job and the server was training and both did an Awesome job

Benihana - Scottsdale
Responded on February 18, 2020

Thank you O, for sharing your feedback with us. We are happy to hear that you had a great experience.

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OT
Phoenix
1 review
Dined on January 29, 2020
Overall5food5service5ambience5

We had a wonderful time celebrating my birthday there and will now make it our family tradition.

Benihana - Scottsdale
Responded on February 18, 2020

Thank you for allowing us to be a part of the special occasion!

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J
Phoenix
11 reviews
Dined on January 28, 2020
Overall5food5service5ambience5

As usual had a great time at the restaurant!! Absolutely will return!

Benihana - Scottsdale
Responded on February 18, 2020

Awesome Joeaksa! On behalf of our team here at Benihana, we would like to thank you for your continuous loyalty!

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JS
Phoenix
1 review
Dined on January 27, 2020
Overall3food5service1ambience3

I would recommend going to a different location. Food was great, service was terrible.

Benihana - Scottsdale
Responded on February 14, 2020

Jane, we apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.

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