Happy Mother's Day. Don't just give a gift. Give an experience like any other.
For a limited time, when you purchase $50 in
Benihana Gift Cards, you’ll receive a $10 Benihana Promotional Card. Offer available 4/10/18 - 5/13/18 Promotional Cards valid 5/14/18 - 6/17/18.
Sunday, May 13, 2018
Sat us down over an hour past reservation time with 5 hungry kids
Kept saying 20 more min and then 10 more min and on and on...
Would not go back
Overbooked on Saturday night
the only issue i had was the wait for the table. we waited for over an hour with the reservation. once the host called a name i though was mine, so i asked him to clarify and he seemed annoyed. after waiting an hour my companion went to the host and asked how much longer and they said they thought we were already seated.
This was an okay dinner. We had a reservation for 6:00pm. We arrived 10 min early. We finally were seated at 6:15.
I was there for my birthday, as well as two other people at my table. I and my date both ordered extra garlic butter on all of our food knowing there was an extra price and was ok with that. The waitress however told us yes she made the chef aware. The chef says no one told me he calls the waitress and shes rude to him I told you she yells at him. He then just looks at us and tells us HE is sorry and as a courtesy he will add the extra. Time goes on and she clears plates from all the guest but me and my friend. Even the other people at the table said I guess she got tired. She never came back to get the plates from us even once we waived her down. The place was not that packed for us to go unnoticed. We tried to order drinks with the other guest and nothing again. It was like she was ruining my birthday dinner even with my coupon I should not have been treated like that. Never has that happened in Torrance. We then asked for a to go and our check. As she is bringing the check we asked was anyone coming to do sing and do our pictures she said once your bill is paid. So at this point we are looking for a manager that she claims to have gotten but never shows. I didnt get ice cream and I didnt get a song and I didnt get the normal wonderful experience I have when eating at Benihanas. Sorry but this was the worst I ever had and I would not ever send anyone over to Santa Monica EVER!
We had a great time and our chef was fantastic! We are planing on taking some friend that are visiting from out of the country to the Hawthorne location
Sat with a very nice family. We are now FB friends.
The food, and the show was great. The noise level is very high, so having a conversation with people can be a challenge. They have a kid’s menu, but it’s probably not a good place for small children. The grill on the table is hot, and a small child accidentally got a crayon on it while I was there, and it didn’t go well. They also have lots of cocktails to choose from. You’re sat with a large group of people, and you will be sitting with strangers, so it can get a little awkward.
Benihana’s is always lots of fun! The hibachi chefs are great and the quality, temperature and presentation of the food is excellent. Definitely worth recommending :)
the perfect place for a multigenerational family celebrating a 4 year old's birthday; her 6 year old brother loved it too; their mom had spent many of her birthdays there when she was growing up too.. fun place!!
They still need to hire more waiters and cooks, too many people for the number of employees. However, as over booked as they were the service didn't suffer to badly and the quality of the food has always been consistently great. I wish they would fix up the inside of that santa monica resurant a bit and make it more photogenic (ugly brink walls need updating). Overall, a great experience and we continue to return.
The waitstaff overall could be more attentive. Had to refill my own drink.
More magical than Disneyland.
Took forever to seat us despite our table being ready, chef was great, slower service but then again we ordered more alcohol than our server could probably keep up with.
A great birthday celebration!
Great food and good place to be, my dad fall in love with the food
There was a baby at a table next to us that continuously screamed at the top of his lungs the whole evening disrupting everyone around them. The mother did nothing and neither did the restaurant despite numerous complaints from several guests. Not only that but the service was slow - we kept looking for our waitress but she was rarely around.
Service and food were great
Management now charges for butter
Can you imagine Butter!!
Great can’t wait to go again
The cook never listens to the way u want your food cooked my steak was over cooked and my rice had no butter very dry i was really hungry so I ate it but I go alot your experience depends on the cook
The food was excellent! Our chef was friendly and professional ~ very entertaining! My only complaint is that the women's restroom was filthy. I had a 9pm reservation so I understand that it was close to end of business, but that is no excuse. All customers deserve to have the same experience. At these prices (not super pricey, but not cheap) I'd expect a clean restroom. Not a good reflection on their staff. I'm glad I visited on the way out.....
Haiku colada was made twice due to the non frozen of the drink. Came out melted .
They charge extra for a side of garlic butter for sea food
I was a regular but i believe that was my last time
Wonderful meal and great entertainment.
Although I arrived late, they were still able to accommodate me and a guest. The chef was kind of boring, the table ambience was depressing, and food just taste different every time I go.
My favorite restaurant and waiters in the world and I’ve traveled.
THE FOOD DONT TASTE AS GOOD AS IT USE TO
We made reservations and arrived early and were not seated until 25 mins after our reservation time. We have been to Benihana in the past and while the service is not great, the entertainment makes it worthwhile. Lately the Chef's do not put a lot of effort into the experience whih is the main reason we go there. The food was mediocre and overpriced for the quality. Don't think we will be returning to Benihana. At least not to this location.
My son and I had a GREAT time celebrating our birthdays with family. Entire table just for us.
This was my first Benihana experience, and probably my last. First off, all our dishes were dirty. I didn't bother asking for new ones, because looking around at the rest of the settings at our table, I saw that they were all dirty, smudged with grease, etc. Our server was fine, she was training another server who intermittently helped out. Our chef was quite the showman, as expected, flipping our food around the grill and onto our plates. The food itself was not great. The rice had random hard grains in it, which is just terrible rice. My shrimp were fairly bland but then I got one that was cold and raw in the middle and had to spit it out in my napkin. For the price point I would expect not only the bare minimums for cooking things like shrimp and rice, I would expect them to taste amazing. I will say that my daughter really liked the entertainment aspect and had a great time.
So we checked in for our reservation at 7:15pm. The hostess told us he would need 15-20 min to get seated so we told him we would be at the bar upstairs. Next thing you know it’s 7:50pm and had not gotten seated. So I decided to go downstairs and ask the hostess about our table. He went on to find my name on the list and then he said “we already called your name” I went on to tell him we told him we would be at the bar then he said “ well if you want to cash your bar check out we will seat you in a few minutes” We checked out as he told us to do. It was 8:15 still had not gotten seated so we went down to ask again then we were seated. Once we got seated the waiter was great but we didn’t have our chef show up until 9:15pm which is ridiculous. At this point we had been there for 2 hours with no food. We needed up leaving at around 10:30 which was crazy. I had a horrible experience here. Will never come back. I do not recommend this place
Boyfriend visiting from out of town
We have been going to Benihana for over 20 years. The food is always as expected of very good quality. Lunch is a great value. Cooking right in the middle of the table and making a show out of it is fun and entertaining.
Horrible service, 15 minutes to get an ice tea. The restaurant lacks any ambience. It smells musty and old. Everything from sauce to butter was an extra charge. Skimpy on rice and veggies. Definitely not the Benihana I use to know and love.
Food and service was great! However, when heading to the restroom in the walk way to the kitchen, there was a really bad odor. Like dirty wet towels. I am glad I wasn’t sitting near kitchen/restrooms area.
Horrible service.will not come here again. My food was ready before my appetizers. Which i cancelled.
Lots of kids and a long wait despite perviously made dinner reservations.
Out chef Leo was amazing. The food was seasoned to perfection. Thank God we had a reservation because it was a long wait without one.
They forgot my brown rice Togo and I had my meal, paid for my food and still no brown rice I had to ask for the manager and the cook had to come out and fire up a new grill and cook my order. This took at least an extra 30 mins.
Food was good as usual, but it was slow to get started. It took a long time to get our soup & salad. Meanwhile, the table across from us that arrived after we'd been seated had already ordered & gotten their soup. The experience was a little too long. The table across from us had already been turned over twice during the whole time we were there.
I love Benihana's food, never had a bad meal. However service is a hit and miss here and it's usually a miss. I think out of the 15 times I have dined here, I only had 4 great servers. I don't know if they need more servers so each server has one or two tables only but something needs to change.
They over charged us. Separated our table after having a reservation and we instead decided to squeeze in together. I brought a birthday cake and asked for it twice and they still forgot to bring it out. Won’t be coming here again. At least not this one.