Benihana - Santa Anita
I have been going to Benihana‘s for years I am a frequent flyer at the one in Ontario California. However the service in Ontario is bad and I decided to go to the one in Arcadia. I have been there twice and I love it and this will be my new Benihana’s I go to. Thank you for your amazing service.
Manu, thank you so much for your feedback, we hope to see you back again soon!
Seated at 8, Took 40 min for the chef to start cooking. Bill was wrong three times and waited 20 min to pay. Didn wana wait anymore so went to the front to pay, they gave an attitude.
Love the food and service recommendations to friends most likely
Jesse, We appreciate you dining with Benihana, thank you for the kind words!
The food was very good. However, they kept us waiting almost a half hour after the time of our reservation to be seated and seated others who came in later first. They kept saying they were waiting for others to arrive. It turns out that because I was with my 10 year old son they waited to seat us with two other families both of which had toddlers. One of the kids had a tablet and played a movie with the speaker on through the whole meal. It ruined the experience.
Your feedback is appreciated. We will be sure to share your kind words with the team.
Customer service is bad and our cook was boring. Just the food was good
The only good thing about my recent visit to Benihana’s was our waiter. He was friendly and efficient. Our cook was messy and not accurate with the count of the food he was serving.
Birthday for my daughter and I. Birthday was not acknowledged.
It was amazing !
Birthday party for our 13-year-old and we had a terrific time!!
We waited over two hours to eat and it wasn’t even packed.... we were the only group waiting in the lobby and had a reservation we waited in the lobby for over 45 minutes then once they sat us down we waited another hour before the chef even came to the table. We were the last ones there left eating our food as the staff began to clean and vacuum the place up all while giving us awkward stares as if we were that group that showed up right before they closed when really we had already been there since we’ll before that. I’ll never return to this location... we were offered no apologies by a manager or a discount or anything... their excuse was that a chef called off, I wish we would have just left and went elsewhere
Very much enjoyed my birthday dinner!
It was a good experience. We had never been and it was a great first time. The workers were very attentive!
Great food, show& nice server she took a pix for my bday it was so nice& brought me ice cream
Would not recommend this location. They never seem to be prepared or organized. I’ve made several reservations here and still end up waiting 20-40 minutes to be seated and then another hour before you see a chef. They offer nothing to you for the inconvenience. These experiences have been all on weekdays, I don’t even want to know what an even busier weekend would be like.
Our dinner was great thanks to Ryan our chef. I know that the day we were there was his last day and it's unfortunate because he was the best entertainment. But I know it's for a good reason he is leaving. But thank you again to the entire staff for always making it a great dinner out for myself and my family.
Our reservation was at 8 PM and it seems as our chef and our waiter were tired though the food was very good I would go back again but at the beginning of the day but not end of the day...
A relaxed atmosphere with a twist of humor, fun, and entertainment provided by skilled samurai chefs! Food is very tasty and well prepared at your table. This is a great spot for any occasion or celebration and appropriate for children, larger groups, singles, and couples.
Sam was probably one of the coolest Benihana chefs I’ve ever had... and the food was phenomenal as always! Our server was a gem, too... I unfortunately didn’t get his name when he introduced himself. The restaurant was just starting to get a bit busy for dinner so I was distracted. I would go to Benihana every month if I could, but there isn’t one in Reno any more. Glad there is one near my folks’ house, though!
Kind off disappointed, we made the reservation at 6:00 PM, to celebrate my daughter birthday, it took us about 15 minutes to get a table assigned, once on the table nobody attended us for another 15 minutes, ... other tables were lucky and have service before us.. Dinner was great, good service after that, scallops are delicious, fried rice is great, onion soup recommended, at the end we get a sushi of the check as a courtesy. We also get the picture and ice cream free for the cumpleañera..
It was pretty good. My family and I had fun and the food and chef were great.
Making a reservation you would expect to me seated within 5 to 10 mins of your reservation. We did not get seated until a hour after our 7 o’clock reservation. We had to keep asking and always was given a dirty look and answered rudely.
This time I was sat down on time and the cook came on time this is the first in a long time, maybe it was start getting better
-Called the day before our reservation, took a long time for somebody to answer the call, I spoke with a female employee, after she answered the call she had to put me on hold again. She sounded like she was in a hurry and so I didn't keep her long even though I wanted to ask some questions.
-When we got there on the day of, I noticed and it felt like we were squeezed in one table. We were so close with other tables too.
-WORST PART, the Chef. He went to our table and introduced himself but he said the other server forgot to bring the stuff that he needed to start cooking. So he had to leave and we waited again. He kept dropping the utensils while doing the tricks and dropped the egg in front of my father-in-law's plate. They should be properly trained and screened if they can do the tricks before they can actually serve customers.
-food was fair
-server was pleasant
-my husband got a $30 birthday discount
II just had so much expectation since I've been to other places like this and received better service and plus and its Benihana! I was just disappointing and wasn't worth it.
This is our second time going there. I just love it! They always make us feel welcomed. Will definitely be going back.
I wish the hostess at the front would greet me with more smile.
Celebrated our wedding anniversary! You get a good show, amazing food and great company!
Food quality gone down, service so so, chef’s attitude was not as pleasant
With reservations at 7 we were not seated until 7:45. Chef did not arrive until past 9.
Awful experience all around. The restaurant was filthy in every area. Bathrooms disgusting and not cleaned in at least a day. Hostess was terrible. First thing she said to my family upon entering was “what do you want?” Then she told us we’d have at least an hour wait. We went outside and I checked open table. It said there were reservations available for right then at 445. So we made them and went back in. Same hostess told us we that opentable reservations don’t apply to Benihana’s and we’d have to wait 45 minutes. So we came back at our new reservation time waited another 20 minutes past the time and then were told we had to wait for a late reservation to find parking. During the waiting time I took my young son to the bar to get a drink of water. Waited for 3 minutes while the bartender made full eye contact with me then when he finally did come up told me my kid could not be a the bar. We left. Horrible experience and made opentable and Benihana look pathetic. Great job on all front everyone.
Birthday celebration for our daughter. Our chef, Mashu, was excellent. He kept everyone entertained and the food was delicious.
Cook took 20+min to come out and start while we just waited. Service was inattentive seemed frustrated even with small requests like getting the check or a to go box. Overall, the food was just ok and I’ve had better service and food elsewhere.
We have been to several Benihana locations and this one by far was the best overall! The entire staff from check in to clean up was amazing! Very friendly, fun, helpful and accommodating! We drove an hour to come here to meet up with family who live in LA. It was worth the long drive I guarantee! The bartenders were so great, our wait staff very efficient and our cook was very original and fun! The price is as expected, the quality of food was amazing and the ambiance was just perfect! We all really enjoyed our drinks and dinner, especially the leftovers the next day!!! The area is very nice in a mall with valet parking for a fee. You should enjoy your visit here!! You can sign up for birthday fun and get $30 certificate around your actual birthday good for 30 days! Happy hour drinks and food are fabulous!! Big restaurant with lots of room and very clean!
The servers have too many tables, we had to wait a while for service.
Best experience ever
Make sure that you double check with hostess that you are being given your Open Table seating points. Sometimes they will mark you as “no show” not sure why?! It’s a hit and miss with the chef. Ours had low energy and not very interactive with our table.
I won’t even go in to detail, Was a bad experience.
Excellent experience for kids of all ages!
Overall great experience
We are happy you enjoyed the Benihana experience! Come back soon!
Our server was not attending our table, we were getting service from other servers. I also noticed that they were not taking pictures like they used to.