Benihana - San Francisco, CA

Reseñas de Benihana - San Francisco, CA de comensales del restaurante. Basadas en valoraciones recientes.

1. C

   Covahne

   San Francisco1 reseña

   3.0

   Comieron en 22 de febrero de 2025

   1. Global 3
   2. Comida 3
   3. Servicio 1
   4. Ambiente 4

   Had a 7:30PM reservation, was there early, but didn't get a table until 8:30PM. Apparently they do this often - overfill their reservations. The whole lobby was packed with customers waiting to be seated. Don't book if you need to eat at a specific time.
   

   Benihana - San Francisco, CASe respondió el 24 de febrero de 2025

   Thanks for the feedback, Covahne. We're sorry to hear about your recent experience with us. It's disappointing to know that you had to wait longer than expected, especially when you had a reservation. We understand how frustrating that can be and we apologize for any inconvenience it caused. We're working on improving our reservation system to avoid such situations in the future. We hope to have the opportunity to serve you again and make your dining experience more enjoyable. Best, Benihana - San Francisco, CA The Management Team
   

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2. F

   Feli

   San Francisco34 reseñas

   5.0

   Comieron en 21 de febrero de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   We love celebrating birthdays at BH. It always brings cheers and fun!
   

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3. V

   Victoria

   Condado de Orange1 reseña

   5.0

   Comieron en 19 de febrero de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   We had a great time celebrating our birthdays. They even gave each of us a picture to remember this special time. I would recommend this Benihana’s for a great evening that is reasonable priced.
   

   Benihana - San Francisco, CASe respondió el 20 de febrero de 2025

   Thanks for visiting us, Victoria! We're thrilled to hear that you had a great time celebrating your birthday at Benihana - San Francisco, CA. It's wonderful that our team could make your special day memorable. We're glad you appreciated the special moment we gave each of you. Your recommendation means a lot to us. We look forward to serving you again for another great evening and reasonable priced meal. Best regards, The Management Team
   

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4. D

   David VIP

   San Francisco55 reseñas

   4.0

   Comieron en 16 de febrero de 2025

   1. Global 4
   2. Comida 5
   3. Servicio 3
   4. Ambiente 4

   Hadn’t been to Benihana in decades. Happy to say that the experience overall did not disappoint, they are still delivering a fun and delicious experience even after 60 years in business. However, our reservation was at 7:45 and we were not seated until after 8:45 and it was nearly 11 pm when we finished. Lots of people were unhappy about that, and I do think they take on more reservations than they can handle. My advice, at least on weekends, is to make your reservation for an hour before you actually want to eat, and plan on getting there at the reserved time and waiting for an hour. That just seems to be how it works there. They’d have happier customers if they could actually meet their reservation commitments. But we had a great time regardless. It’s not an inexpensive place but I think the food quality and the experience justifies the cost and I do not think it was overpriced. Kudos to our server, at one point during the meal I asked her to bring me a glass of Cabernet Sauvignon, not knowing what I would get… I still don’t know what it was, but it was delicious, and at $15 it was priced fairly too.
   

   Benihana - San Francisco, CASe respondió el 17 de febrero de 2025

   Hey David, Thank you for your feedback on your recent visit to Benihana - San Francisco, CA. We're thrilled to hear that you enjoyed the food quality and the fun and delicious experience despite the long wait time. We understand your concern about the reservation system and appreciate your suggestion on planning your reservation in advance. We strive to meet our customers' expectations and we're glad to hear that you found our pricing fair. We hope to serve you again soon. Best regards, The Management Team
   

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5. R

   Ronyell

   Los Ángeles2 reseñas

   4.0

   Comieron en 16 de febrero de 2025

   1. Global 4
   2. Comida 4
   3. Servicio 4
   4. Ambiente 4

   Starting the food was a lil wait but everything else was great.
   

   Benihana - San Francisco, CASe respondió el 17 de febrero de 2025

   Thanks for the feedback, Ronyell! We're thrilled to hear that you enjoyed your dining experience with us at Benihana - San Francisco, CA. We're glad to know that our food and service met your expectations. We strive to provide the best value to our customers, and your feedback helps us to do just that. We look forward to serving you again soon. Thanks again!
   

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6. V

   Veronica

   San Francisco1 reseña

   5.0

   Comieron en 15 de febrero de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 4
   4. Ambiente 5

   Everything went great!!! Except waitress was slow to get to our table but when she finally did everything was smooth Antonio was great and made everyone feel welcomed. It was my fiancée first time their and he loved the place.
   

   Benihana - San Francisco, CASe respondió el 18 de febrero de 2025

   Hello Veronica, Thank you for taking the time to leave us this wonderful review. We're thrilled to hear that you and your fiancée enjoyed your first visit to Benihana - San Francisco, CA. It's always our goal to make every guest feel welcomed and to provide an enjoyable dining experience. We're sorry to hear that our service did not meet your expectations. We appreciate your patience and will work on improving this aspect of our service. We're glad that you and your fiancée had a great time and we look forward to welcoming you back soon. Best wishes, The Management Team
   

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7. M

   Marco

   Chicago2 reseñas

   1.0

   Comieron en 15 de febrero de 2025

   1. Global 1
   2. Comida 2
   3. Servicio 2
   4. Ambiente 1

   Not very well planned out Valentine’s Day service, too many reservations handed out. Took an hour after reservation to get to table and 45 minutes after to get cook to table. Took a total of 3 hours to have dinner.
   

   Benihana - San Francisco, CASe respondió el 16 de febrero de 2025

   Thanks for visiting us, Marco. We're truly sorry to hear about your disappointing Valentine's Day experience at Benihana - San Francisco, CA. We understand that waiting can be frustrating, especially when you have a reservation. We also regret the extended time it took for you to enjoy your meal. We assure you that this was not our intention and we'll work on improving these aspects. We hope to have the opportunity to serve you better in the future.
   

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8. S

   Seanny

   San Francisco1 reseña

   5.0

   Comieron en 15 de febrero de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Went with the Seafood Diablo and the Wagyu Fried Rice… OMG probably the best teppanyaki I’ve ever had!
   

   Benihana - San Francisco, CASe respondió el 16 de febrero de 2025

   Thanks for the review, Seanny! We're thrilled to hear that you enjoyed the Seafood Diablo and Wagyu Fried Rice at Benihana - San Francisco, CA. It's wonderful to know that we've achieved our goal of being one of the best teppanyaki restaurants in your experience. We strive to provide our guests with an unforgettable dining experience and your kind words are a testament to our efforts. We look forward to serving you again soon!
   

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9. R

   Rick

   Kansas City2 reseñas

   5.0

   Comieron en 15 de febrero de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   high quality ingredients cooked perfectly. expensive for hibachi but good for occasions
   

   Benihana - San Francisco, CASe respondió el 17 de febrero de 2025

   Hey Rick, Thank you for your kind words and for taking the time to share your experience at Benihana - San Francisco, CA. We're thrilled to hear that you enjoyed our high-quality ingredients and found our cooked perfectly. We understand your concern about the cost and we're glad you feel it's good value for special occasions. We look forward to welcoming you back for more memorable meals. Best wishes, The Management Team
   

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10. R

    Ross

    San Francisco1 reseña

    4.0

    Comieron en 15 de febrero de 2025

    1. Global 4
    2. Comida 5
    3. Servicio 3
    4. Ambiente 5

    I love Benihanas. I got a call to confirm my reservation, called back and waited five minutes. No one picked up. So I tried again and waited three minutes and finally someone picked up. They answered and asked if I could be placed on hold, I said no I just want to confirm my reservation. She immediately put me on hold and two minute later a very nice gentleman answered and confirmed. We arrived on time and waited thirty minutes to be seated. They tried to sit ten adults at an eight person table. The chef interjected and said that it wouldn’t work. The drinks took forever to arrive. Despite this, I love the food, the people, the experience. Just some operational improvements are needed. Why should I spend over 10 minutes on a phone to confirm my reservation when you called me and the opentable app has that feature? Why is there 30 people gathered around the hostess station all with the same reservation time waiting for 30 minutes? Why is there such a slow turnaround on getting drinks? I love this restaurant and only solicit feedback to improve the diner experience. Meal was awesome.
    

    Benihana - San Francisco, CASe respondió el 17 de febrero de 2025

    Thanks for the feedback, Ross! We're thrilled you enjoy our food and the experience at Benihana - San Francisco, CA. We apologize for the confusion with your reservation and appreciate your patience. We're also sorry to hear about the slow service you experienced. Your insights are invaluable and we'll definitely look into improving our reservations system and beverage service. We hope to welcome you back soon for an even better experience.
    

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