Benihana - San Francisco, CA

Benihana - San Francisco, CA reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. J

   Jonathan

   San Francisco2 reviews

   1.0

   Dined 4 days ago

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 1

   Probably the worst Benihanas I’ve been to the customer service doesn’t seem to exist
   

   Benihana - San Francisco, CAResponded 3 days ago

   Thanks for the review, Jonathan. We're truly sorry to hear that your experience at Benihana - San Francisco, CA didn't meet your expectations. We strive to provide top-notch service to all our guests and it's clear we fell short during your visit. We appreciate your feedback and will definitely use it to improve. We hope to have the opportunity to serve you again in the future.
   

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2. J

   Jimmy

   Philadelphia1 review

   4.0

   Dined 4 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Don’t come here in rush. Give plenty of time and you’ll enjoy yourself. Food is fresh and good
   

   Benihana - San Francisco, CAResponded 2 days ago

   Hello Jimmy, Thank you for your feedback. We're thrilled to hear that you enjoyed our fresh and good food at Benihana - San Francisco, CA. We strive to provide an enjoyable dining experience for all our guests, regardless of when they visit. We appreciate your patience and are glad it was a positive experience for you. We look forward to welcoming you back soon. Best, The Management Team
   

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3. C

   Cylystina

   Fresno / San Joaquin Valley1 review

   3.0

   Dined 6 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 2

   Took a while for the host to check us in it greet us, then the cook tossed shrimp at my young daughter, and flung egg whites all over our plates. They didn’t offer us ice cream for our kids and took forever to bring our check. It was very empty in the restaurant and we probably won’t be returning to this Benihana.
   

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4. A

   Aimee

   San Francisco17 reviews

   5.0

   Dined on May 19, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   My party of 7 had a blast! The energy and vibe were great and our server was so attentive and awesome and our tableside cook Carlos was the BEST!!! We'll definitely be back!
   

   Benihana - San Francisco, CAResponded 7 days ago

   Hey Aimee, Thank you so much for your glowing review! We're thrilled to hear that you and your party had a great time at Benihana - San Francisco, CA. It's wonderful to know that our team's service impressed you and that you enjoyed our tableside cook, Carlos. We always strive to provide the best service and food to our guests, and it's heartening to hear that we hit the mark during your visit. We look forward to welcoming you back soon. Best regards, The Management Team
   

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5. C

   Cyrene

   San Francisco1 review

   5.0

   Dined on May 19, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Head chef Erin made my bday dinner amazing! He was so patient with my son and the good was delicious. Our server, was also amazing. I believe his name was Anthony? Will definitely come back again because of this phenomenal service er received! 5 Stars for sure!
   

   Benihana - San Francisco, CAResponded 7 days ago

   Thanks for visiting us, Cyrene! We're thrilled to hear that you had a wonderful birthday dinner at Benihana - San Francisco, CA. It's always a pleasure to serve you and your son and we're glad you enjoyed the food. Your kind words mean a lot to us. We're looking forward to welcoming you back soon. Best, The Management Team.
   

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6. D

   David

   San Francisco2 reviews

   1.0

   Dined on May 18, 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   This place has changed for the worse. Used to go here many years ago and it was always a good time. Not anymore. We made reservations so that we would have a table ready for our group when we arrived - but this place clearly overbooks reservations. We were seated over an HOUR after our reservation time. Totally unacceptable. And we were not alone. Many groups with reservations waiting a long time past their reservation time. They know how to take a reservation - they just don't know how to keep it, which is really the important part. Finally, we were seated, and it took over an hour for the chef to come to cook the food. The kicker was there were people who seated after us at other tables who had finished their meals BEFORE our meal was started. I talked to the manager and his response was "different server, different chef" - showing he didn't GAF if there were groups getting crappy service and not being served in the order in which they arrived. Our hostess also sucked. She didn't bring things out in a timely manner and kept forgetting things - for example, she brought out half the drink orders and not the other half - took over a half hour and multiple requests before everyone got their drink order. She couldn't care less. I could go on. We spent 3 hours in the restaurant; just over 2 hours waiting and about 45 minutes for our meal. We went there for our daughter's birthday and were extremely disappointed. We had a group of 13-year-olds who were very hungry. Our reservation was for 7:15 p.m. and we didn't start eating until just after 9:15 p.m. This was totally unacceptable. We will not be going back.
   

   Benihana - San Francisco, CAResponded 7 days ago

   Hey David, We're really sorry to hear about your recent experience at Benihana - San Francisco, CA. We understand how frustrating it can be to wait for a table and then have to wait for your meal. We also apologize for the confusion with your reservation. We strive to ensure our guests have a smooth and enjoyable dining experience, and we're sorry that we fell short this time. We'll address these issues internally to prevent them from happening again. We appreciate your feedback and hope you'll give us another chance to make it right. Best, The Management Team
   

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7. B

   Bryan

   Unspecified1 review

   5.0

   Dined on May 17, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Good food - lunch specials are great. One of the best options for special occasions.
   

   Benihana - San Francisco, CAResponded 7 days ago

   Hello Bryan, Thank you for your wonderful review and for choosing to celebrate special occasions at Benihana - San Francisco, CA! We're thrilled to hear that you enjoyed our lunch specials and found them to be a great option for special occasions. It's always our goal to provide the best food and service to our customers, and we're glad to know we hit the mark for you. We look forward to serving you again soon! Best, The Management Team
   

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8. K

   Kathy

   San Francisco11 reviews

   4.0

   Dined on May 14, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Our waiter, Anthony, was terrific & outstanding. As we walked in the place it was so noisy we decided to eat at one of the tables in the bar area. The main dining area had people with high energy & loud voices We've been here before and never experienced the noise level like we did last night.
   

   Benihana - San Francisco, CAResponded on May 15, 2025

   Thanks for visiting us, Kathy. We're delighted to hear that you enjoyed the service and the atmosphere at Benihana - San Francisco, CA. We're sorry to hear about the noise level you experienced. We always aim to create a comfortable dining environment for our guests, and we appreciate your feedback on this. We hope to welcome you back soon, and aim to provide a more peaceful environment. Best, The Management Team
   

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9. R

   Richard

   Unspecified1 review

   5.0

   Dined on May 11, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was amazing as always. The Filet Mignon and Wagyu were cooked to perfection! Our chef was very entertaining and did an amazing job! Thanks Eric for being our chef and for such a great time!
   

   Benihana - San Francisco, CAResponded on May 13, 2025

   Hey Richard, We're thrilled to hear that you had an amazing time at Benihana - San Francisco, CA! It's great to know that our Filet Mignon and Wagyu were to your liking. We're also glad that our chef added to your dining experience with his entertaining skills. Your kind words mean a lot to us. We look forward to serving you again soon! Best, The Management Team
   

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10. J

    Jen VIP

    San Francisco5 reviews

    2.0

    Dined on May 11, 2025

    1. Overall 2
    2. Food 4
    3. Service 3
    4. Ambience 3

    Love the show, but sat at 6:20 for a 5:30 reservation.
    

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