Benihana - San Francisco

4
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1956 Reviews
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$30 and under
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Japanese
Welcome to Benihana and a dining experience unlike any other! Our guests are seated at communal tables in groups, where your personal chef will perform the ancient art of Teppanyaki. Watch as we slice and dice, preparing a meal that will dazzle your eyes as well taste buds, whether you choose mouth-watering steak, tender chicken or succulent seafood. You can also enjoy sushi prepared by a talented sushi chef and indulge in a specialty cocktail. Located in Japan Town in the heart of San Francisco, Benihana’s iconic blue tile roof and Japanese castle-like architecture are beloved by locals and tourists alike. Gaze through the large glass windows while shopping at Peace Plaza mall to watch teppanyaki chefs in action at the grill or come in to enjoy the recently-renovated cocktail lounge and sushi bar. A 6% surcharge will be added to your bill for San Francisco employer mandates.
What 1956 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.0based on recent ratings
4.2
food
3.7
service
3.8
ambience
3.6
value
Noise · Moderate
69% of people would recommend it to a friend
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RA
Naples
1 review
Dined 3 days ago
Overall3food3service3ambience3

Had to wait long time for service after seated. Atmosphere and furnishings looked s little tired. Noise level high. Food quality not high. Aroma of salmon not pleasing.

K
San Francisco
19 reviews
Dined 4 days ago
Overall5food5service4ambience5

My sons’ birthday.

KS
San Francisco
1 review
Dined 5 days ago
Overall1food3service1ambience4

After we were seated, we waited over an hour until our chef appeared.
I spoke to the manager and he said they were having trouble managing the employees' mandated break times. He agreed to take 15% off of our check. But I had 2 small kids in my party who were practically asleep before the food came.

Benihana - San Francisco
Responded 2 days ago

Kalt, on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

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OT
San Francisco
1 review
Dined 6 days ago
Overall2food3service2ambience2

The host was rude, they sat us about 30minutes late. But we took that time to have a drink at the bar. Waitress forgot two of our orders. She was very nice. Would I go back? Prolly not for the price.

Benihana - San Francisco
Responded 2 days ago

We apologize for your experience. Your feedback helps us to make improvements. We sincerely hope you will return to visit us at any one of our restaurants. Thank you for taking the time to share your review.

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OT
Los Angeles
1 review
Dined on November 28, 2019
Overall1food1service1ambience1

The restaurant closed.
Very bad, very folt .

Benihana - San Francisco
Responded 2 days ago

We apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.

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LS
1 review
Dined on November 26, 2019
Overall5food5service5ambience5

Lunch was absolutely delicious! My dad had scallops, my mom had a filet, and I had the spicy hibachi chicken. We kept talking about the wonderful experience on the way home!

OT
1 review
Dined on November 24, 2019
Overall3food4service1ambience3

Three hours. Sat one hour after reservation. Then sat at table for 90 minutes before chef arrived. Sunday night. 8:15pm reservation. Left after 11pm. Should have walked out.

Benihana - San Francisco
Responded 2 days ago

Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

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AM
San Francisco
1 review
Dined on November 24, 2019
Overall1food5service1ambience2

I have been going to Benihana for 49 years and l have never been treat like l was treated on Sunday at 2:00 by the manger in the plaid shirt our reservations was for 2:15 everyone except my 77 years old sister was there she came about 2:25 she walks with a cane and is a little slow when we check in the manger in the plaid shirt said one minute which turn in to 20 mins and then when they sat us down it was another 2o mins another came in after us and the waiter came offer them water took their drinks and no one came to our table l had to get up and go to the front desk to get a waiter the young man had a pony tail with missing hair spots in the back of his head he took our food and drink order it was about 3:00 he never came back it was 3:25 and l had to go to the front desk again. The manger in the plaid shirt never helps us it was an older asian lady who l knew who had work there for a few years that help us. They end up changing waiters and gave us another waitress that had to take our order all over Billy the cook was very very good it was my daughter 18 birthday and her feelings were extremely hurt she had been coming to Bennihana since birth and it was her favorite place to go no one bother to even sing her happy birthday after we told them it was her birthday yet they sung happy birthday to other tables l don’t want to think they did not want to provide us service because of the color of our skin but it does make sense we were not loud or disrespectful even after it took an hour before anyone waited on us this was really really hurtful because they ruin my daughter birthday

AM
1 review
Dined on November 23, 2019
Overall2food5service1ambience1

I use to always recommend Benihana Sf to friends and family all over when they come to the bay area however my most recent experience wasnt even near good . Terrible service from management . Reservations were at 4pm didnt sit down and get a glass of water until 5 pm and the service was extremely slow. When I went to talk to the manager he showed no concern he seemed a little overwhelmed even tho it really wasn't even that busy .

Benihana - San Francisco
Responded on November 27, 2019

Anthony, on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

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OT
1 review
Dined on November 22, 2019
Overall5food5service5ambience5

Yummy and fun experience!

TP
San Francisco
1 review
Dined on November 20, 2019
Overall3food2service3ambience3

Was not as good this time. May be due to the earliest dinner time. Our reservation was for 4 pm this time
The miso soup was watered down and hardly any mushrooms in the soup. Just no taste as compared to other times we have been there.

We did not get the festive birthday celebration which was expected. The hostess did not have a camera to highlight our visit. I had to let her use my camera to take the birthday group picture. Disappointed ☹️ this time.

Hopefully it will be better next time.

Benihana - San Francisco
Responded on November 27, 2019

Ted, on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. We sincerely hope to see you again at any of our restaurants.

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N
San Francisco
5 reviews
Dined on November 17, 2019
Overall3food3service2ambience3

The service was very slow even though the restaurant was not that busy at lunch time. The food was not as good as it used to be. Not sure if it is the preparation but it does not have the same taste as it used to in the restaurants hey day. And best in mind that the price is not affordable as well. Disappointed to see this place go down in quality and service.

Benihana - San Francisco
Responded on November 21, 2019

Noire, on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

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YS
1 review
Dined on November 16, 2019
Overall4food4service5ambience4

I've been in many places like this and the show was not as good as I have seen in other places.

Benihana - San Francisco
Responded on November 22, 2019

Yoav, we're sorry to hear this. Your feedback will be shared with our team for improvements. Arigato.

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OT
Orange County
1 review
Dined on November 16, 2019
Overall3food3service1ambience2

Had to wait 45-1 hour for the chef to make his way to our table.

Benihana - San Francisco
Responded on November 20, 2019

We apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.

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OT
1 review
Dined on November 15, 2019
Overall1food5service2ambience2

We waited too long and there were not enough Chefs to serve all the reservations.

Benihana - San Francisco
Responded on November 20, 2019

With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

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OT
San Francisco
1 review
Dined on November 15, 2019
Overall2food4service3ambience2

We waited over an hour before they started cooking on the grill. We had 5 kids and 2 adults so it was way too long to keep up waiting. Very disappointing considering the expense of the meal.

Benihana - San Francisco
Responded on November 20, 2019

Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

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MM
1 review
Dined on November 14, 2019
Overall4food5service2ambience3

Always a great place to go with friends, family, on a date. This time I went on a date. Food was great as always, the Chef was awesome and wildly entertaining, one of the best experiences I've had while going to Benihana. Only problem was the waitress. Standing around, I ordered drinks several times and kept having to remind her while she was watching the Chef that I needed assistance. It seemed like a chore to her that I needed water/refreshments. Also ordered an appetizer which took forever just for some Edemame. Definitely seemed like she forget/didn't care. Other than the lagging waitress everything was awesome.

Benihana - San Francisco
Responded on November 22, 2019

Matthew, Your feedback is appreciated. We will be sure to share your kind words with the team.

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GF
1 review
Dined on November 14, 2019
Overall1food1service1ambience1

I dont know what happen since the last rime i was there. But the portions got smaller the menu has changed and worst of all that wasnt yum yum that was served. Idk what the hell that was. But if this is what all the benihana have changed to i wont b back ever.

Benihana - San Francisco
Responded on November 20, 2019

Guy, on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

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SD
San Francisco
5 reviews
Dined on November 12, 2019
Overall3food4service3ambience4

Service was extremely slow

OT
New York Area
1 review
Dined on November 12, 2019
Overall4food4service3ambience4

Waiting time of 45 min even with reservation and more than 30 min to start cooking

Benihana - San Francisco
Responded on November 22, 2019

With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us.

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OT
San Francisco
1 review
Dined on November 12, 2019
Overall5food3service5ambience5

Bday event, entertaining and attentive staff. Superior service, great atmosphere.

Benihana - San Francisco
Responded on November 13, 2019

Thank you for sharing your feedback with us. We are happy to hear that you had a great experience.

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OT
San Francisco
2 reviews
Dined on November 11, 2019
Overall5food5service5ambience5

This place hands down is better then the Cupertino Location !!! It was quite busy, but what place isn’t 🤷🏻‍♀️ What mattered the most was that the service and staff were still awesome despite how hectic it was. I will most definitely be back again and the chef who cooked for us was beyond exceptional!!! Great talent and by far the best one i have seen get down to set a fun ambient at the table .

Benihana - San Francisco
Responded on November 13, 2019

Thank you so much for your feedback, we hope to see you back again soon!

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OT
San Francisco
1 review
Dined on November 10, 2019
Overall3food4service1ambience3

Service has gone way down. We used to go for fun for every birthday. Kids always had a great time but the service is terrible now. Always appear to be short staffed. Unfortunate

M
San Francisco
1 review
Dined on November 10, 2019
Overall5food5service5ambience5

We had a great experience celebrating a family birthday.

Benihana - San Francisco
Responded on November 13, 2019

Thank you for celebrating your special occasion with the Benihana team!

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OT
1 review
Dined on November 8, 2019
Overall5food5service5ambience5

wife’s birthday

Benihana - San Francisco
Responded on November 13, 2019

We are happy you enjoyed the Benihana experience! Come back soon!

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OT
1 review
Dined on November 7, 2019
Overall4food4service3ambience3

The waiter forgot my ice cream but other than that everything was okay

JE
1 review
Dined on November 7, 2019
Overall3food5service2ambience2

The restrooms were extremely dirty. Our waitress staff was was extremely slow.

SG
1 review
Dined on November 5, 2019
Overall1food4service1ambience3

We had 7pm reservations and arrived on time. We were told that our table would be ready shortly. At 7:30, I checked in with the host and she said they were waiting for some people to leave so they could seat us. At 7:45 we got called for our table. 7:45!!!!! What’s the point of making a reservation if you are gonna seat us 45 mins later???

We get to the table, our server comes over and takes our drink orders. She comes back with only half of the tables drinks. The people that ordered alcohol. I guess since we ordered water we had to wait. But as I look over she brought those customers their waters. Our server then spends next 10 mins talking to the other side of our table and never once checked on us. Once she finally stopped talking I asked about our waters and she goes “ yeah, it’s coming!”

We finally get our waters and orders taking. By the time our chef got to the table it was 9:30. (That’s almost sitting at the table for 2 hours if you are keeping track) I was planning to be out of the restaurant by that time since I had an early morning. We didn’t get done with our meal until 10:30. Then our server took forever to bring the check and our change. It was a very horrible experience. I’ve eaten here a few times but this was the worst.

k
San Francisco
4 reviews
Dined on November 5, 2019
Overall2food4service2ambience2

Our waiter had five tables (which is apparently too many) and they were short cooks. None our fault. But we waited a long time between "courses" and when asking for our check was told by our waiter about his 5 tables and we would "just have to wait.". Not okay.

A
1 review
Dined on November 3, 2019
Overall4food5service3ambience4

The food was really good. Our cook was nice and fun, but we waited more than 1 hour till we start dinner!

RL
1 review
Dined on November 3, 2019
Overall3food3service3ambience3

Have dinner reservation at 4:45pm but have to wait 20 min more to add more people on the table and will not take order unless all the people sitted together on the table are ready, total waste of time of waiting since the other party is still waiting for another person to join in.

ES
San Francisco
23 reviews
Dined on November 2, 2019
Overall4food4service3ambience3

Reservation times seem to be a vague notion here. We were made to wait 25 minutes after our reservation time, and the wait looked worse for others. And since so many of us had kids, that’s a miserable situation. The place seemed understaffed.

E
San Francisco
33 reviews
Dined on November 2, 2019
Overall4food4service3ambience4

I end up at Benihana about 4 times/year for birthdays. Overall we had a positive experience, but we waited 30 minutes to be seated (we had a reservation) and then almost an hour between our salads and the chef showing up at our table. (they seem to have been short handed).

EN
San Francisco
2 reviews
Dined on November 2, 2019
Overall2food3service1ambience4

we had a 2 year old. They did not bring us kids menu. Our chef was kind of just doing the bare minimum in terms of doing tricks. Other tables seemed to have a lot more fun. I won’t come back.

HB
1 review
Dined on November 1, 2019
Overall5food5service5ambience4

The first Benihana, 2009 and again this time 2019, it just gotten better. Brian is a good entertainer and chef as well. We're from Vacaville n will be back for more. Thank you. An excellent dinner we had.

KH
San Francisco
10 reviews
Dined on October 31, 2019
Overall1food1service1ambience1

If you hate yourself, eat here. This is probably one of the most horrific establishments in all of California, let alone the Bay Area. If you hate yourself and want to put yourself through the most horrific misery you’ve ever experienced then eat here! But if you have any half ounce of respect, do yourself a favor and go anywhere else in all of San Francisco. The service is absolute crap. The food is disgusting. The bartenders have no idea what they are doing. And management is horrific. Seriously if you eat here you are an idiot, because no self-respecting human being would ever eat in this establishment. Do yourself a favor, and run far away from this place.

i
San Francisco
2 reviews
Dined on October 30, 2019
Overall4food4service4ambience3

The waitress was super nice but the receptionists were rude and unfriendly. We got a great chef and food tastes wonderful.

SB
San Francisco
2 reviews
Dined on October 30, 2019
Overall2food3service1ambience1

Slow service, had to go to bar to get own drinks
restaurant in run down and dirty
bathroom mirror all scratched in graffiti
chef was good regardless

J
Washington DC
9 reviews
Dined on October 28, 2019
Overall4food5service2ambience5

Server was not feeling it. Probably our 100th time doing a beni bday no surprises. Our chef wasn’t super friendly but definitely did a good job not overcooking my steak. Fun, is it worth it though?

BA
San Francisco
1 review
Dined on October 19, 2019
Overall1food3service1ambience1

This was one of the worst dining experiences we've had in years. Went there to celebrate a senior person's birthday and had a party of 5. We walked in the door a little early and were met by a very unfriendly reception Nothing professional here in the least.

We waited in the bar area. Everyone had drinks that were totally watered down. The wait staff was not interested in taking our order or bringing us our drinks when we finally put in our order. They were very busy huddling in small groups just hanging out. The facility itself is in serious need of cleaning and renovation.

When we finally were seated we waited at least 30 minutes before anyone came to show the least amount of interest in taking our food order. It appeared that they had not scheduled enough chefs so we had to wait until other people were seated and then the chef prepared their meal. It wasn't like they singled us out for poor service, but that is just the way they worked it. I spent $300 on meals and drinks for 5 people, and was thoroughly disgusted with the whole experience. Had our elderly birthday person not wanted to come here so much, we would have left after the first 15 minutes of being there. We will never go back.

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