Benihana - San Francisco
The service was very slow even though the restaurant was not that busy at lunch time. The food was not as good as it used to be. Not sure if it is the preparation but it does not have the same taste as it used to in the restaurants hey day. And best in mind that the price is not affordable as well. Disappointed to see this place go down in quality and service.
I've been in many places like this and the show was not as good as I have seen in other places.
Had to wait 45-1 hour for the chef to make his way to our table.
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We waited too long and there were not enough Chefs to serve all the reservations.
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We waited over an hour before they started cooking on the grill. We had 5 kids and 2 adults so it was way too long to keep up waiting. Very disappointing considering the expense of the meal.
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Always a great place to go with friends, family, on a date. This time I went on a date. Food was great as always, the Chef was awesome and wildly entertaining, one of the best experiences I've had while going to Benihana. Only problem was the waitress. Standing around, I ordered drinks several times and kept having to remind her while she was watching the Chef that I needed assistance. It seemed like a chore to her that I needed water/refreshments. Also ordered an appetizer which took forever just for some Edemame. Definitely seemed like she forget/didn't care. Other than the lagging waitress everything was awesome.
I dont know what happen since the last rime i was there. But the portions got smaller the menu has changed and worst of all that wasnt yum yum that was served. Idk what the hell that was. But if this is what all the benihana have changed to i wont b back ever.
Guy, on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website
Waiting time of 45 min even with reservation and more than 30 min to start cooking
Bday event, entertaining and attentive staff. Superior service, great atmosphere.
Thank you for sharing your feedback with us. We are happy to hear that you had a great experience.
This place hands down is better then the Cupertino Location !!! It was quite busy, but what place isn’t 🤷🏻♀️ What mattered the most was that the service and staff were still awesome despite how hectic it was. I will most definitely be back again and the chef who cooked for us was beyond exceptional!!! Great talent and by far the best one i have seen get down to set a fun ambient at the table .
Thank you so much for your feedback, we hope to see you back again soon!
Service has gone way down. We used to go for fun for every birthday. Kids always had a great time but the service is terrible now. Always appear to be short staffed. Unfortunate
We had a great experience celebrating a family birthday.
Thank you for celebrating your special occasion with the Benihana team!
We are happy you enjoyed the Benihana experience! Come back soon!
The waiter forgot my ice cream but other than that everything was okay
The restrooms were extremely dirty. Our waitress staff was was extremely slow.
We had 7pm reservations and arrived on time. We were told that our table would be ready shortly. At 7:30, I checked in with the host and she said they were waiting for some people to leave so they could seat us. At 7:45 we got called for our table. 7:45!!!!! What’s the point of making a reservation if you are gonna seat us 45 mins later???
We get to the table, our server comes over and takes our drink orders. She comes back with only half of the tables drinks. The people that ordered alcohol. I guess since we ordered water we had to wait. But as I look over she brought those customers their waters. Our server then spends next 10 mins talking to the other side of our table and never once checked on us. Once she finally stopped talking I asked about our waters and she goes “ yeah, it’s coming!”
We finally get our waters and orders taking. By the time our chef got to the table it was 9:30. (That’s almost sitting at the table for 2 hours if you are keeping track) I was planning to be out of the restaurant by that time since I had an early morning. We didn’t get done with our meal until 10:30. Then our server took forever to bring the check and our change. It was a very horrible experience. I’ve eaten here a few times but this was the worst.
Our waiter had five tables (which is apparently too many) and they were short cooks. None our fault. But we waited a long time between "courses" and when asking for our check was told by our waiter about his 5 tables and we would "just have to wait.". Not okay.
The food was really good. Our cook was nice and fun, but we waited more than 1 hour till we start dinner!
Have dinner reservation at 4:45pm but have to wait 20 min more to add more people on the table and will not take order unless all the people sitted together on the table are ready, total waste of time of waiting since the other party is still waiting for another person to join in.
Reservation times seem to be a vague notion here. We were made to wait 25 minutes after our reservation time, and the wait looked worse for others. And since so many of us had kids, that’s a miserable situation. The place seemed understaffed.
I end up at Benihana about 4 times/year for birthdays. Overall we had a positive experience, but we waited 30 minutes to be seated (we had a reservation) and then almost an hour between our salads and the chef showing up at our table. (they seem to have been short handed).
we had a 2 year old. They did not bring us kids menu. Our chef was kind of just doing the bare minimum in terms of doing tricks. Other tables seemed to have a lot more fun. I won’t come back.
The first Benihana, 2009 and again this time 2019, it just gotten better. Brian is a good entertainer and chef as well. We're from Vacaville n will be back for more. Thank you. An excellent dinner we had.
If you hate yourself, eat here. This is probably one of the most horrific establishments in all of California, let alone the Bay Area. If you hate yourself and want to put yourself through the most horrific misery you’ve ever experienced then eat here! But if you have any half ounce of respect, do yourself a favor and go anywhere else in all of San Francisco. The service is absolute crap. The food is disgusting. The bartenders have no idea what they are doing. And management is horrific. Seriously if you eat here you are an idiot, because no self-respecting human being would ever eat in this establishment. Do yourself a favor, and run far away from this place.
The waitress was super nice but the receptionists were rude and unfriendly. We got a great chef and food tastes wonderful.
Slow service, had to go to bar to get own drinks
restaurant in run down and dirty
bathroom mirror all scratched in graffiti
chef was good regardless
Server was not feeling it. Probably our 100th time doing a beni bday no surprises. Our chef wasn’t super friendly but definitely did a good job not overcooking my steak. Fun, is it worth it though?
This was one of the worst dining experiences we've had in years. Went there to celebrate a senior person's birthday and had a party of 5. We walked in the door a little early and were met by a very unfriendly reception Nothing professional here in the least.
We waited in the bar area. Everyone had drinks that were totally watered down. The wait staff was not interested in taking our order or bringing us our drinks when we finally put in our order. They were very busy huddling in small groups just hanging out. The facility itself is in serious need of cleaning and renovation.
When we finally were seated we waited at least 30 minutes before anyone came to show the least amount of interest in taking our food order. It appeared that they had not scheduled enough chefs so we had to wait until other people were seated and then the chef prepared their meal. It wasn't like they singled us out for poor service, but that is just the way they worked it. I spent $300 on meals and drinks for 5 people, and was thoroughly disgusted with the whole experience. Had our elderly birthday person not wanted to come here so much, we would have left after the first 15 minutes of being there. We will never go back.
Antonio was very entertaining and provided quick service. This was especially appreciated as we were celebrating both my parents birthdays and it was their 1st time there. Also recognizing our server (i believe his name was Carlos), he was very nice, happy and accomodating.
The last 3 visits the cooks were not as entertaining or happy and camr out very late. We had to wait about an hour and servers seemed a little aggitated.
Amazing food & ambience
It was great, the food was amazing and the experience was something to remember. Very understanding dining establishment, we came in around f
The server was the worse i ever had
She never came to check on us at all
Made to wait despite reservation, hosts were not friendly or apologetic, server was clearly overworked and downright rude. Management needs to do a better job of scheduling.
We always gave a great time! Service was awesome. Chef Cesar was so good!
The server seemed unhappy, but nice to us. It took the cook a very long time to prep and come out. We had a 1230p reseravation and ate at 2p.
The service was extremely slow!! We had to wait nearly 2 hours for the cook to arrive. Think twice if you want to go here!!
The chef was trying so hard to impress us but failed miserably. Doing tricks and he failed all the time. Food was okay.
The waitress service for our table was not effective in her providing for our needs.
Overall a good experience, but the server seemed overwhelmed and it took a while for the chef to arrive.
The food was great! The only problem was the fact that my party and I got there 15 mins early, we had our reservation at 6:00pm and they didn’t call me and my party for our table until 6:20pm. It’s pretty pricey, but I guess they do give you a lot of food so it’s okay.